Building Conscious Capitalism by Inspiring People and Stakeholders

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Building Conscious Capitalism by Inspiring People and Stakeholders"

Transcription

1 Book Summary L06/2014 Public Affairs Building Conscious Inspiring People Profits for a company are like red blood cells for people, but are profits the only thing that matters? Life needs other motivation reasons that would inspire stakeholders to trust and love those companies that have a superior life purpose that determines their behaviour. The sixth President of the United States John Quincy Adams once said If your actions inspire others to dream more, learn more, do more and become more, you are a leader. For the founders of conscious capitalism (an idea that developed into a new social movement in the United States), a leader is someone conscious of developing and using one s emotional and spiritual intelligence in order to love and care about people and the environment. Top executives of famous companies such as Whole Foods Market, Google, Starbucks, Tata, Southwest Airlines, Patagonia or UPS, support Conscious Capitalism and take part in the activities aiming to implement the model, where the fundamental value is not gaining profit, but accomplish a social mission and by doing this achieve superior returns. Social Consciousness on the Rise The role of social consciousness in the management and performance of companies becomes crucial at the moment when a consumer decides what to buy and where to do it: according to NPS Group s market study published by Bloomberg in April 2013, only 25% consider social consciousness of companies unimportant as opposed to 34% who consider it very important and 40% who believe it is somewhat important. Another study by Nielsen published in March 2012 confirms that almost half (46%) of 28,000 consumers below the age of 40 in 56 developed countries are ready to pay a premium to the price for products and services produced by socially responsible companies. The importance of conscious and responsible behaviour is increasing, it meets the social demand of citizens who no longer content themselves with the quality of products and services, and a good quality/price relationship. Consumers appreciate the presence of such values as integrity, transparency and care about the stakeholders. The New Credo of Conscious Capitalism Conscious capitalism inherited features of different movements and currents in the United States. It argues that the idea of capitalism is above purely economic considerations, meaning that the passion and commitment of business leaders and employees in the process of managing companies and creating value for different stakeholders is a solid base for building a new business model. This document was prepared by Corporate Excellence Centre for Reputation Leadership, and contains references to Conscious John Mackey, Co-CEO of Whole Food Market, and Raj Sisodia published by Harvard Business Review Press in 2013.

2 Conscious capitalism implements the model, where the fundamental value is not gaining profit, but accomplishing a social mission and by doing this achieving superior returns. Graph 1: Importance of Company s Social Consciousness In Choosing Where to Shop, What to Buy Very important Somewhat important Not at all important Source: Bloomberg, % 34 % 40 % Based on the ideas such as those published by Raj Sisodia several years ago in Firms of Endearment: How World-Class Companies Profit from Passion and Purpose, by Jim Collins in Good to Create, or by John Kotter and James Heskett in Corporate Culture and Performance, as well as international organizations such as Great Place to Work (GPTW) and Gallup working in the area of talent management or Ethisphere in the area of CSR, conscious capitalism aims to achieve superior financial results by implementing equally superior business vision and philosophy. For John Mackey, the Co-CEO of Whole Foods Market, a chain of supermarkets operating in the United States, Canada and the United Kingdom that revolutionized the sector with its emphasis on natural and organic foods and turned into the leading international retailer in the this category, conscious capitalism may be integrating by implementing four elements: 1. Create a business and become a conscious capitalist: encourage the entrepreneurship spirit, free will and beneficial exchange for all involved parties. 2. Care about your stakeholders and recognize the power of love: support your stakeholders in their needs and they will support you when you need it. 3. Bear in mind that business contributes to personal development: it develops inner creativity and thus helps to change the world. 4. Understand that life is short and think what you will leave behind, enjoy life and fill it with creativity and love for people. Four Steps and Essential Principles In order to make these principles operational, it is necessary to develop the model of conscious capitalism: a virtual community open to all groups and communities and based on four principles: 1. Higher purpose: a company should aim for something higher than pure business. 2. Conscious leadership: leaders should be aware of emotional and spiritual intelligence. 3. Conscious culture: creating trust based on mutual respect. 4. Social dialogue: stakeholder orientation and integration. Superior Purpose Based on Values The search for purpose different from business mission and vision is fundamental for justifying our existence, the reason for doing our job, and understanding in what way our existence and presence on the market makes this world better, i.e. how we contribute to the well-being of people. Below are some examples of companies with a superior purpose: Southwest Airlines: Give people the freedom to fly. Disney: Use imagination to make people happy. Johnson & Johnson (J&J): Relieve people s pain and suffering. The same focus and promise was also adopted by Procter & Gamble (P&G), when the company aligned its strategic focus developed by CEO Robert McDonald with a higher purpose, expressed in the tagline What s good for everyone is good for business, and what s good for business is good for everyone. P&G believes that four prerequisites are needed to make this true: 1. Results: return for shareholders as well as value for commercial brands and the corporate brand. 2. Humanity: freedom of choice and health for consumers. 3. Environment: protection of the planet and efficient use of energy 4. Talent: investment in people and their development. In any case, values guide companies on the path towards achieving the objective in their day to day operations, in their relations with the stakeholders and more importantly, in their internal organization, in how leaders manage talent. Book Summary 2

3 Graph 2: Four guiding principles Stakeholders are the essence of business, they contribute to creation of shared value and its efficient and fair distribution in the society. Source: Boothster, Emotional and Spiritual Leadership This approach points to the need to overcome the traditional model of next-to-military or mercenary leaders and move towards the model of missionary leaders able to accomplish the business mission by means of emotional and spiritual leadership as well as combining the knowledge of oneself with the knowledge of others. According to conscious capitalism, the capacity to love and care, as opposed to the capacity to intimidate and punish is one of the competencies required of conscious leaders, which helps them to work towards the common and shared purpose described above. This means that they don t need to be charismatic, but they do have to be effective in achieving their objectives especially by avoiding a model where an organization depends on his or her presence. A Conscious and Trusted Culture In the 1970s, famous business strategist Peter Drucker said that culture nurtures strategy. Today this statement is supported by Gary Hamel, an expert on innovations in management, and Mark Field, Ford s CEO in That s why Conscious Capitalism stresses that conscious culture is important at the time of implementing changes in the mentality and action framework of companies. Conscious culture draws on seven basic principles described by the world tactile : 1. Trust: both internally and externally, with all stakeholders. Trust in people. 2. Accountability: to the colleagues and customers. Fulfilling one s promise. 3. Care: key motivation for humans to love and to be loved. Care about people. Book Summary 3

4 4. Transparency: secrecy in business almost doesn t exist. Information is shared. 5. Integrity: ethical standards are more stringent than official legal requirements. Always tell the truth. 6. Loyalty: getting rid of the approach what have you done for me recently?. Stand by your promise. 7. Equality: do not divide the company into leaders and the rest. Avoid privileges. Conclusion: Social Dialogue With the Stakeholders Finally, in the conscious capitalism model, stakeholders are considered to be the essence of business. Stakeholders include all those who affect or are affected by business and contribute to creation of shared value and its efficient and fair distribution. Below are the six most important groups of stakeholders and the qualities that should describe them: 1. Loyal and trusted customers: they may become the company s ambassadors. 2. Motivated and inspired employees: happy in their workplace. 3. Patient and purpose-driven investors who avoid speculation. 4. Suppliers who cooperate and innovate partners, not adversaries. 5. Prospering and respected communities who are treated as citizens. 6. Healthy and vibrant environments that may become sustainable over time. Book Summary 4

5 Leading by reputation 2014, Corporate Excellence - Centre for Reputation Leadership A foundation established by major companies aiming to excel in the management of intangible assets and facilitate promotion of strong brands with a good reputation and a capacity to compete on the global markets. Our objective is to become the driving force, which would lead and consolidate professional reputation management as a strategic asset, fundamental for building value of companies around the world. Disclaimer This document is a property of Corporate Excellence Centre for Reputation Leadership developed with an objective to share business knowledge about management of reputation, brand, communication and public affairs.corporate Excellence - Centre for Reputation Leadership is the owner of all rights to the intellectual property related to images, texts, drawings or any other content or elements of this product. Corporate Excellence - Centre for Reputation Leadership is the holder of all necessary permissions for the use of the document and therefore any reproduction, distribution, publishing or modification of the documentwithout its express permission is prohibited.

OUR GUIDING PRINCIPLES

OUR GUIDING PRINCIPLES OUR GUIDING PRINCIPLES For some 50 years, the Green Bulletin series described the way John Deere conducted business and put its values into practice. The bulletins served as guides for the judgments and

More information

A leader lives in each of us. Leadership is one of the four functions of management.

A leader lives in each of us. Leadership is one of the four functions of management. MODULE 16 A leader lives in each of us MODULE GUIDE 16.1 What are the foundations for effective leadership? What are current issues and directions in leadership development? Leadership is one of the four

More information

Values-Based Leadership: Leading from the Inside Out

Values-Based Leadership: Leading from the Inside Out Values-Based Leadership: Leading from the Inside Out By Richard Barrett Becoming a successful leader someone who is able to build a long-lasting, highperforming team, organisation or community is not about

More information

CONTENTS. 2 Winning hearts

CONTENTS. 2 Winning hearts Win hearts & minds CONTENTS A little intro from Gordon...4 A Winning Hearts history lesson...6 HR plans for 2014 and beyond...7 Our vision, mission and values...8 Our values in action...10-14 The new Winning

More information

Chapter 5 Aims and objectives. Vision statements

Chapter 5 Aims and objectives. Vision statements Chapter 5 Aims and objectives Vision statements Sometimes a successful business really does start with a vision. Ray Kroc, the man who brought McDonalds restaurants to the world, entered a small hamburger

More information

The Disney Approach to Leadership Excellence

The Disney Approach to Leadership Excellence presents The Disney Approach to Leadership Excellence Preprogram Materials Disney Congratulations! You will soon be an alumnus of Disney Institute Programs. Disney Institute Post Office Box 10093 Lake

More information

The Red Book Code of Business Conduct

The Red Book Code of Business Conduct The Red Book Code of Business Conduct Our medicines can improve people s health profoundly. Whether they know us by name or not, our customers count on each of us at Lilly, in our own ways, to help them

More information

Position Specification Fair Trade USA Chief Operating Officer

Position Specification Fair Trade USA Chief Operating Officer Position Specification Fair Trade USA Chief Operating Officer Mission Fair Trade Certified enables sustainable development and community empowerment by cultivating a more equitable global trade model that

More information

THINK LIKE ZUCK: 5 Secrets of Building and Managing an Innovative

THINK LIKE ZUCK: 5 Secrets of Building and Managing an Innovative THINK LIKE ZUCK: 5 Secrets of Building and Managing an Innovative Business Secret Sauce? Or a Mentality? PASSION PURPOSE PEOPLE PRODUCT PARTNERSHIPS An Eye of an Entrepreneur I know it sounds corny, but

More information

Chapter 1. Leadership CHAPTER OUTLINE

Chapter 1. Leadership CHAPTER OUTLINE Leadership CHAPTER OUTLINE Chapter 1 I. THE NATURE OF LEADERSHIP A. Leadership is the process by which a person exerts influence over other people and inspires, motivates, and directs their activities

More information

CSR Strategy. of the Warsaw Stock Exchange (GPW) Group. August 2015

CSR Strategy. of the Warsaw Stock Exchange (GPW) Group. August 2015 CSR Strategy of the Warsaw Stock Exchange (GPW) Group August 2015 GPW Group Mission & Vision GPW Group Mission Our mission is to develop effective mechanisms of capital and commodity flows by providing

More information

SEVEN WAYS TO INCREASE EMPLOYEE ENGAGEMENT

SEVEN WAYS TO INCREASE EMPLOYEE ENGAGEMENT SEVEN WAYS TO INCREASE EMPLOYEE ENGAGEMENT Without Giving a Raise Dr. Joe Folkman Co-Founder and President Zenger Folkman Poll #1 Would a Raise Make You Happy? If you got an unexpected raise today would

More information

The ITOCHU Group Corporate Philosophy and Code of Conduct

The ITOCHU Group Corporate Philosophy and Code of Conduct Mission Values 5 self-tests The ITOCHU Group Corporate Philosophy and Code of Conduct The ITOCHU group is a dynamic entity; it is continuously evolving through the actions of its employees. This booklet

More information

Improving Your Business Through Values

Improving Your Business Through Values August 2008 Improving Your Business Through Values Creating a Competitive Advantage There are four critical issues preoccupying the boardrooms of both large and small companies around the world in the

More information

How to Keep Millennials Engaged and Productive in the Workplace

How to Keep Millennials Engaged and Productive in the Workplace How to Keep Millennials Engaged and Productive in the Workplace The practice of identifying and developing people compounds the positives of your organization, because bringing out the best in a person

More information

Leadership in Action. SROA, 32 nd Annual Conference, San Antonio, October 2015

Leadership in Action. SROA, 32 nd Annual Conference, San Antonio, October 2015 Leadership in Action SROA, 32 nd Annual Conference, San Antonio, October 2015 Charl Hambridge Unit Business Manager: GVI Oncology, Northern Suburbs, Cape Town, South Africa Books...129, 864, 880 According

More information

Strategic Leadership Workshop

Strategic Leadership Workshop Strategic Leadership Workshop Topics of Discussion Aligning business strategy, culture and people strategy Management vs. leadership Topics of Discussion Strategic Leadership Pillars Truth or Limiting

More information

The first step to defining clarity for your family business

The first step to defining clarity for your family business t h e f a m i l y b u s i n e s s q u e s t i o n n a i r e The first step to defining clarity for your family business M ost planning begins and ends with the numbers. The Legacy Business Optimization

More information

Enriching Lives Sourcing Success for Individuals and Organizations. Personal Empowerment, Career Coaching, and Business Growth Solutions

Enriching Lives Sourcing Success for Individuals and Organizations. Personal Empowerment, Career Coaching, and Business Growth Solutions Personal Empowerment, Career Coaching, and Business Growth Solutions Enriching Lives Sourcing Success for Individuals and Organizations Welcome! And congratulations on taking the first action to Reach

More information

The Three Family Constitution Archetypes 1

The Three Family Constitution Archetypes 1 1 The Three Family Constitution Archetypes If you are helping a family to consider the creation of a family constitution, or if you are an advisor involved in helping a family through the process of creating

More information

Principles of Management Dyck / Neubert. Chapter 16 Leadership. Roadmap. Leadership and Management

Principles of Management Dyck / Neubert. Chapter 16 Leadership. Roadmap. Leadership and Management Principles of Management Dyck / Neubert Chapter 16 Leadership 15 1 Roadmap 15 2 Leadership and Management Transactional Leaders Focus on fair exchanges with members to motivate achieving goals by: Clarifying

More information

About Accenture s values

About Accenture s values What they do Accenture is a global management consulting, technology services and outsourcing company, with net revenues of nearly US$20 billion. The company employs approximately 170,000 people in 49

More information

Competencies. Working in Partnership. Creativity and Innovation Organisational and People Development

Competencies. Working in Partnership. Creativity and Innovation Organisational and People Development Competencies Leadership Competency Framework - Summary Technical Expertise Demonstrates an avid interest in continuously enhancing current skills and learning new ones; applies advanced functional or technical

More information

MAVI S PEOPLE AND ITS PRINCIPLES

MAVI S PEOPLE AND ITS PRINCIPLES 1 MAVI S PEOPLE AND ITS PRINCIPLES Contents 1. OUR UNDERSTANDING OF ETHICS 2. OUR MISSION, VISION AND VALUES 3. WE COMPLY WITH THE RULES 4. WE ARE AWARE OF OUR RESPONSIBILITIES 5. WE SOLVE PROBLEMS 6.

More information

EPILOGUE. Beyond Profitability: Doing Good and Doing Well

EPILOGUE. Beyond Profitability: Doing Good and Doing Well EPILOGUE Beyond Profitability: Doing Good and Doing Well Do you believe that you and your company can do good and do well at the same time? I do. I have written this book to give you the strategies and

More information

Personal Strategic Plans Getting more of what you want. Kristi Royse Strategist, Coach, Inspirer

Personal Strategic Plans Getting more of what you want. Kristi Royse Strategist, Coach, Inspirer Personal Strategic Plans Getting more of what you want Kristi Royse Strategist, Coach, Inspirer 2 If you don t know where you are going, that s probably where you ll wind up, no where. Introduction 1.

More information

The Enjoyment of Employment

The Enjoyment of Employment On your computer, smartphone or tablet, go NOW to http://www.dougsguides.com/personality and fill out the questionnaire. The Enjoyment of Employment Doug Kalish, PhD UCI,CGU March 2014 v6 Times have changed

More information

New Leadership Expectations for 2016 Connect Then Lead

New Leadership Expectations for 2016 Connect Then Lead New Leadership Expectations for 2016 Connect Then Lead Leadership is not something that anyone can give you you have to earn it and claim it for yourself. Before you are a leader, success is all about

More information

WHY EMPLOYEE ENGAGEMENT MATTERS. Kathy Bowersox

WHY EMPLOYEE ENGAGEMENT MATTERS. Kathy Bowersox WHY EMPLOYEE ENGAGEMENT MATTERS By Kathy Bowersox Are your employees engaged? Do you know if they are? Do you care? How relevant is employee engagement in terms of business success? In a word, VERY! If

More information

What the most. successful. CEOs know SHAPE FINANCIAL PERFORMANCE

What the most. successful. CEOs know SHAPE FINANCIAL PERFORMANCE What the most successful CEOs know H O W I N T E R N A L C E O C O M M U N I C AT I O N S SHAPE FINANCIAL PERFORMANCE In today s pressure cooker of a business world, there s an under-used resource many

More information

VISION, MISSION, AND DEFINITION OF STRATEGY

VISION, MISSION, AND DEFINITION OF STRATEGY VISION, MISSION, AND DEFINITION OF STRATEGY Donata Vianelli Trieste, 22/11/2013-1 VISION AND MISSION VISION STATEMENT: A very simple sentence or tagline that expresses the fundamental goal of a firm TAGLINE

More information

The 10 Core Values of Zappos

The 10 Core Values of Zappos The 10 Core Values of Zappos Core values are what support the vision, shape the culture and reflect what the company values. They are the essence of the company s identity the principles, beliefs or philosophy

More information

THICAL PRINCIPLES OF THE MAERO GROUP. The value of people

THICAL PRINCIPLES OF THE MAERO GROUP. The value of people THICAL PRINCIPLES OF THE MAERO GROUP The value of people TABLE OF CONTENTS MESSAGE FROM THE MANAGEMENT 2 OBJECTIVE AND SCOPE OF APPLICATION 3 HUMAN CAPITAL 4 OUR ORGANISATION 6 PRINCIPALS OF ACTION 7 COMPLIANCE,

More information

It creates a meaningful goal for the brand - a goal that aligns employees and the organization to better serve customers. POINT OF VIEW SHARE

It creates a meaningful goal for the brand - a goal that aligns employees and the organization to better serve customers. POINT OF VIEW SHARE Ideals: The New Engine of Business Growth Doing well by doing good - is that really attainable? We have always thought so, but now we have proof. The most successful brands and businesses in the world

More information

Millennials are crowdsourcingyouhow companies and brands have the chance to do

Millennials are crowdsourcingyouhow companies and brands have the chance to do millennial pulse 2017 SPECIAL REPORT Millennials are crowdsourcingyouhow companies and brands have the chance to do what Millennials think they can t do themselves Be the crowd. Millennials are counting

More information

Table of Contents. Introduction: Leading & Sustainable Retailing NSLC Strategic Planning Approach... 2

Table of Contents. Introduction: Leading & Sustainable Retailing NSLC Strategic Planning Approach... 2 F i v e - y e a r s t r a t e g i c p l a n 2 0 1 0 2 0 1 5 Table of Contents Introduction: Leading & Sustainable Retailing... 1 NSLC Strategic Planning Approach... 2 Key Trends as Drivers for Change...

More information

CHAPTER 13: LEADING COURSE PROGRESS PLANNING AHEAD CHAPTER 13 STUDY QUESTIONS STUDY QUESTION 1: WHAT IS THE NATURE OF LEADERSHIP?

CHAPTER 13: LEADING COURSE PROGRESS PLANNING AHEAD CHAPTER 13 STUDY QUESTIONS STUDY QUESTION 1: WHAT IS THE NATURE OF LEADERSHIP? COURSE PROGRESS CHAPTER 13: LEADING BOH4M Unit 3: Leading Ø Unit 1: Management Fundamentals Ø Unit 2: Planning, Controlling, and Strategizing Ø Unit 3: Leading Ø Chapter 13: Leading Ø Chapter 15: Individual

More information

Succession Planning Is Your NEXT Executive Director You?

Succession Planning Is Your NEXT Executive Director You? Succession Planning Is Your NEXT Executive Director You? 2018 Nonprofit Finance and Sustainability Conference Presenters: Dawne Brown White, Executive Director, COMPAS Gaye Adams Massey, CEO, YWCA St.

More information

The Seven Levels of Leadership Consciousness

The Seven Levels of Leadership Consciousness The Seven Levels of Leadership Consciousness By Richard Barrett Leaders grow and develop by learning to master the Seven Levels of Personal Consciousness and the Seven levels of Organisational Consciousness.

More information

Joe Tells a Great Story

Joe Tells a Great Story All Hands on Deck 8 Essential Lessons for Building a Culture of Ownership by Joe Tye 2010 - John Wiley & Sons, Inc: Hoboken, NJ Book Summary by Douglas W. Green, EdD DGreen@Stny.rr.com 1 Who is Joe Tye?

More information

Franchise Information Pack

Franchise Information Pack Franchise Information Pack Introduction This information pack outlines what a BrightEyes sunglass store franchise can offer those with self motivation, a willingness to learn and a strong desire to succeed.

More information

Quality Service. Anywhere, All the Time. Jim Burgett The Burgett Group

Quality Service. Anywhere, All the Time. Jim Burgett The Burgett Group Quality Service Anywhere, All the Time Jim Burgett The Burgett Group Jburgett@burgettgroup.com 618-654-5874 Why? As the world changes.we need to be more servant minded, more servant based, and more aware

More information

Nanyang Commercial Bank Limited 2014 Graduate Trainee Programme

Nanyang Commercial Bank Limited 2014 Graduate Trainee Programme Get, Set, Go! Drive your Future in Trust and Respect Nanyang Commercial Bank Limited 2014 Graduate Trainee Programme 2014 Graduate Trainees About NCB As a fresh graduate, you must be passionate to develop

More information

The first responsibility of a leader is to define reality.

The first responsibility of a leader is to define reality. CHAPTER ONE Max DePree Q What Is Leadership? The first responsibility of a leader is to define reality. The last is to say thank you. In between the two, the leader must become a servant and a debtor.

More information

The key to LASTING motivation WHITEPAPER MOTIVATION FACTOR / WHITEPAPER

The key to LASTING motivation WHITEPAPER MOTIVATION FACTOR / WHITEPAPER The key to LASTING motivation WHITEPAPER MOTIVATION FACTOR / WHITEPAPER WHITEPAPER THE BUSINESS CASE FOR ENGAGEMENT More productive, more innovative Gallup research has shown that engaged employees are

More information

Employee Engagement and empowerment - a popular global buzzword

Employee Engagement and empowerment - a popular global buzzword Human Resource Management Employee Engagement and empowerment - a popular global buzzword Dr.Sateeshchandra Joshi, Asst.Professor Neville Wadia Institute of Management Studies & Research, Employee empowerment

More information

High Performance Organization

High Performance Organization Kai Laamanen HPO description 1 (6) 15.10.2007 High Performance Organization Leaders of today face ever-increasing complexity in private business and public sector. Innotiimi meets the growing need for

More information

Director of Creative Industries

Director of Creative Industries Recruitment Pack for: Director of Creative Industries October 2014 Contents Page Welcome from the CEO 3 Advertisement 4 Background 5 Creative Scotland Organisational Structure 6 Role Specification 7 13

More information

SIT07 Tourism, Hospitality and Events Training Package SAMPLE. Learner guide. Version 1

SIT07 Tourism, Hospitality and Events Training Package SAMPLE. Learner guide. Version 1 SIT07 Tourism, Hospitality and Events Training Package SITXMGT006A Establish and conduct business relationships Learner guide Version 1 Training and Education Support Industry Skills Unit Meadowbank Product

More information

Customer Experience Summit 2016

Customer Experience Summit 2016 Customer Experience Summit 2016 26.10.16 Presented by The Northern Sydney Institute in collaboration with Sydney Institute Welcome Welcome to the TAFE NSW Customer Experience Summit. The Customer Experience

More information

Business Strategy and Great Leadership A Focus on 5 Questions and 7 Click to edit Master Thoughts title style

Business Strategy and Great Leadership A Focus on 5 Questions and 7 Click to edit Master Thoughts title style Business Strategy and Great Leadership A Focus on 5 Questions and 7 Click to edit Master Thoughts title style Presented by: Scott Becker, JD, CPA, Partner, Publisher Beckers Healthcare, Beckers ASC and

More information

HR Connect Asia Pacific

HR Connect Asia Pacific Best Employers Trends in Hong Kong - Journey to High Performance By Andy Leung, Senior Consultant, and Project Manager of Best Employers Study, Aon Hewitt, Hong Kong In the Best Employers 2.0 Hong Kong

More information

The definition of leadership

The definition of leadership The definition of leadership Leadership is the lifting of a man s vision to higher sight, the raising of a man s performance to a higher standard, the building of a man s personality beyond its normal

More information

Research Report: Forget about engagement; let s talk about great days at work

Research Report: Forget about engagement; let s talk about great days at work Research Report: Forget about engagement; let s talk about great days at work May 2017 What does engagement mean? And what exactly does an engaged employee look like? There are many different conceptual

More information

WorkPlace Engagement Survey

WorkPlace Engagement Survey WES Report designed for WEC - WECTest WorkPlace Engagement Survey Survey Taken: 12/26/08 Printed: 7/20/09 Profile Strategies 800 406 0087 jobfitnow@tcsn.net www.personnelinsights.com Copyright 2001 2009

More information

Center for Effective Organizations THE ERA OF HUMAN CAPITAL HAS FINALLY ARRIVED

Center for Effective Organizations THE ERA OF HUMAN CAPITAL HAS FINALLY ARRIVED Center for Effective Organizations THE ERA OF HUMAN CAPITAL HAS FINALLY ARRIVED CEO PUBLICATION G 00-14 (387) EDWARD E. LAWLER III Center for Effective Organizations August 2000 Prepared for Warren Bennis

More information

The Servant Leader:! Enabling Exceptional Performance

The Servant Leader:! Enabling Exceptional Performance The Servant Leader: Enabling Exceptional Performance Chris De Santis with help from Warren Bennis, Robert Thomas, Daniel Goleman, Robert Greenleaf, Peter Drucker, Joseph Nye, Sylvia Hewlett, Carol Dweck

More information

Leaders are born rather than made

Leaders are born rather than made Leaders are born rather than made The quotation leaders are born rather than made is a hugely debated topic around the world. There is a predominate view that a leader is born, and cannot be made through

More information

Authentic Branding: What, Why, and How

Authentic Branding: What, Why, and How Authentic Branding: What, Why, and How Understand relationships, understand brand We relate to organizations just like we relate to people. Think of someone you know and your relationship with them: When

More information

Go The Extra Mile Building a Service-Oriented Business Culture

Go The Extra Mile Building a Service-Oriented Business Culture Go The Extra Mile Building a Service-Oriented Business Culture Melinda Alison Regional President Robert Half 2013 Robert Half International Inc. An Equal Opportunity Employer. All rights reserved. In business,

More information

Management Excellence in Christian Organizations: An Employee Perspective Key Insights on Managing Christian Organizations

Management Excellence in Christian Organizations: An Employee Perspective Key Insights on Managing Christian Organizations Management Excellence in Christian Organizations: An Employee Perspective Key Insights on Managing Christian Organizations We are often asked, what does well managed mean when staff respond to the statement,

More information

Do Happy Employees Lead to Happy Customers?: Revisiting the Employee-Customer Relationship

Do Happy Employees Lead to Happy Customers?: Revisiting the Employee-Customer Relationship Do Happy Employees Lead to Happy Customers?: Revisiting the Employee-Customer Relationship AMA Web Cast October, 2008 Rick Garlick, Director of Consulting and Strategic Implementation, Maritz Research

More information

A STAKEHOLDER APPROACH TO ENGAGING WITH STRATEGY

A STAKEHOLDER APPROACH TO ENGAGING WITH STRATEGY A STAKEHOLDER APPROACH TO ENGAGING WITH STRATEGY DR GRANT SIEFF grant@icgrowth.co.za Infochoice Growth (Pty) Ltd Research, Education & Consulting March 2008 No strategy can be viewed as meaningful if it

More information

The CIO as Business Strategist driving innovation

The CIO as Business Strategist driving innovation Your Leadership Brand The CIO as Business Strategist driving innovation ROB LIVINGSTONE - Principal, Rob Livingstone Advisory Pty Ltd, and - Fellow, University of Technology, Sydney 19 th July 2012 AGENDA

More information

OUR PEOPLE, OUR STRENGTH

OUR PEOPLE, OUR STRENGTH OUR PEOPLE, OUR STRENGTH 2015-2017 TABLE OF CONTENTS 1. 1. Employee messages... 2 i. Message from CAO ii. Message from Director, Human Resources 2. Executive summary... 3 3. About the Our People, Our Strength

More information

The Power of Personal Branding for Career Success. Karen Wensley

The Power of Personal Branding for Career Success. Karen Wensley The Power of Personal Branding for Career Success Karen Wensley Why should you develop your Personal Brand? You already have a brand You may not know what it is It may not be accurate It may not be the

More information

BEGINNER S GUIDE TO ISO 9001 : Quality Management System Requirements Explained

BEGINNER S GUIDE TO ISO 9001 : Quality Management System Requirements Explained BEGINNER S GUIDE TO ISO 9001 : 2015 Quality Management System Requirements Explained What is ISO 9001 : 2015? Why use it? ISO 9001 is an internationally recognised standard in quality. It is a guide to

More information

02/08/2015. Course Title: Organization & Management. Eliane BACHA. Course description

02/08/2015. Course Title: Organization & Management. Eliane BACHA. Course description Course Title: Organization & Management Eliane BACHA 1 Course description This course focuses on some principles and practices used in management and organization. The aim of the course is to equip students

More information

SEVEN FUNDAMENTAL STEPS. for building a great place to work

SEVEN FUNDAMENTAL STEPS. for building a great place to work SEVEN FUNDAMENTAL STEPS for building a great place to work MEET LIMEADE MEET TINYpulse A corporate wellness technology company that drives real employee engagement. An employee engagement solution company

More information

How Felt-Fair Pay is Key to Conscious Capitalism

How Felt-Fair Pay is Key to Conscious Capitalism How Felt-Fair Pay is Key to Conscious Capitalism Donald V. Fowke FCMC May 2013 My grandson, Joshua Fowke, is a 16 yearold entrepreneur with a start up business: New Lawn Care Toronto. He defines his core

More information

ROLE PROFILE ROLE SUMMARY

ROLE PROFILE ROLE SUMMARY ROLE PROFILE Role title Location Reporting structure Team Leader Customer Care Consultant Medicross- East London Business Manager Closing date 09 March 2018 ROLE SUMMARY The Team Leader Customer Care has

More information

Security s Role in Corporate Social Responsibility

Security s Role in Corporate Social Responsibility Security s Role in Corporate Social Responsibility Greg Kane Originally Published in Security Magazine Last Updated December 2016 Security s Role in Corporate Social Responsibility Created by Greg Kane,

More information

Transformational Leadership and Mentoring. Doug Lawrence TalentC - People Services Inc.

Transformational Leadership and Mentoring. Doug Lawrence TalentC - People Services Inc. Transformational Leadership and Mentoring Doug Lawrence TalentC - People Services Inc. Agenda A Story! Transformational Leadership: What is transformational leadership? History Role Why do we need it?

More information

Transformational Leadership for Culture Change in Long-Term Care and Retirement Living

Transformational Leadership for Culture Change in Long-Term Care and Retirement Living Transformational Leadership for Culture Change in Long-Term Care and Retirement Living Objectives Understand transformational leadership and how it aligns with culture change Learn about a new training

More information

Vision & Mission. That business mission is so rarely given adequate thought is perhaps the most important single cause of business frustration.

Vision & Mission. That business mission is so rarely given adequate thought is perhaps the most important single cause of business frustration. 1-1 1-3 Vision & Mission Vision Mission & Values Importance of Vision and Mission Statements Characteristics of a mission statement Components of a mission statement Writing & evaluating mission statements

More information

CSAE Branding Workshop

CSAE Branding Workshop Brand Building: Keeping the Promise CSAE Branding Workshop Patricia McQuillan, President & Founder Brand Matters Inc. April 15, 2008 1 Patricia McQuillan - My Brand 2 How many have conducted market research?

More information

LECTURE 4 ENTREPRENEUR VS PROFESSIONAL MANAGERS

LECTURE 4 ENTREPRENEUR VS PROFESSIONAL MANAGERS LECTURE 4 ENTREPRENEUR VS PROFESSIONAL MANAGERS Introduction Entrepreneurs and professional managers are the two sides of the coin. Their individual itineraries will make the difference between success

More information

steps for brand clarity + authenticity mezzanine.co transformation application of brand expression expression expression expression expression

steps for brand clarity + authenticity mezzanine.co transformation application of brand expression expression expression expression expression 2.3 visual expression mezzanine.co 1 / 13 steps for brand clarity + authenticity 2.4 internal expression 3.0 transformation phase 3.1 application of brand conscious branding phase delivery resource conscious

More information

A Performance Scorecard for Parks and Recreation

A Performance Scorecard for Parks and Recreation A Performance Scorecard for Parks and Recreation By John Rainey and Donald L. Jones, PhD arks and Recreation agencies P play an important role in the quality of lives of the communities they serve. In

More information

Leadership In Organizations: National Implications

Leadership In Organizations: National Implications VOLUME 7, NUMBER 1, 2004 Leadership In Organizations: National Implications Alicia Kritsonis MBA Graduate Student California State University, Dominquez Hills ABSTRACT The purpose of this article is to

More information

Tech-Clarity Insight: Engineering Reference Information in a PLM Strategy. Empowering Speed, Efficiency, and Quality in Engineering

Tech-Clarity Insight: Engineering Reference Information in a PLM Strategy. Empowering Speed, Efficiency, and Quality in Engineering Tech-Clarity Insight: Engineering Reference Information in a PLM Strategy Empowering Speed, Efficiency, and Quality in Engineering Tech-Clarity, Inc. 2009 Table of Contents Table of Contents... 2 Executive

More information

The importance of listening: for effective leading, engaging and serving

The importance of listening: for effective leading, engaging and serving The importance of listening: for effective leading, engaging and serving Dr Louise Parkes ACSA National Conference, Sydney, September 2011 e: louise.parkes@voiceproject.com.au p: 02 8875 2803 listen up...

More information

Developing a Successful Business Plan

Developing a Successful Business Plan Developing a Successful Business Plan Richard S. Voss, Ph.D. Troy University The Entrepreneurship Council and The Center for Entrepreneurship and Economic Innovation at Troy University in Dothan, Alabama

More information

cambridge Institute for Family Enterprise

cambridge Institute for Family Enterprise Professionalizing the Family Business: It s Not What You Think It Is John A. Davis Cambridge Institute for Family Enterprise cambridge Institute for Family Enterprise At some point in the life of a family

More information

A-Tono Group Code of Ethics and Conduct

A-Tono Group Code of Ethics and Conduct Head office Corso Buenos Aires, 77-20124 Milano - Italia +39 02 32069100 www.a-tono.com info@a-tono.com twitter.com/aton o Other offices Via Battello, 44 95124 Catania - Italia A-Tono Group Code of Ethics

More information

Creating a Culture That Creates Engagement. Presented by Mike Neill President, Michael Neill & Associates

Creating a Culture That Creates Engagement. Presented by Mike Neill President, Michael Neill & Associates Creating a Culture That Creates Engagement Presented by Mike Neill President, Michael Neill & Associates www.michaelneill.com Your Presenter Michael Neill Mike is the president and founder of Michael Neill

More information

Project Manager: Superman or Entrepreneur?

Project Manager: Superman or Entrepreneur? Project Manager: Superman or Entrepreneur? Nina Alimpić, PMP nina@saga.rs Dragana Milojević, PMP dragana.milojevic@pmi-yu.org Belgrade, November 18, 2009 What is Project Management? What is not Project

More information

Attract, Retain, Repel: How Employment Branding and Organizational Culture Increases the ROI of Recruitment and Retention Programs

Attract, Retain, Repel: How Employment Branding and Organizational Culture Increases the ROI of Recruitment and Retention Programs Attract, Retain, Repel: How Employment Branding and Organizational Culture Increases the ROI of Recruitment and Retention Programs Lizz Pellet, CEO EMERGE International www.emergeinternational.com 480-595-9874

More information

Self-Care: D&I Practitioners Need Therapy Immediately!

Self-Care: D&I Practitioners Need Therapy Immediately! Cal Jackson Director, Diversity & Inclusion Tech Data Corporation Learning Objectives: Have a new perspective of the levels of Practitonership Increase awareness of the need for self-care as a Practitioner

More information

CODE OF CONDUCT. Securing What Matters

CODE OF CONDUCT. Securing What Matters 1 WHY THIS CODE OF CONDUCT? At Betafence we believe our success depends on relations based on trust and professionalism. This Code of Conduct guides us in building and maintaining these relationships with

More information

Stepping Forward Together: Creating Trust and Commitment in the Workplace

Stepping Forward Together: Creating Trust and Commitment in the Workplace EXCERPTS FROM THE BOOK Stepping Forward Together: Creating Trust and Commitment in the Workplace by Mac McIntire How to Know You ve Made the Right Decision The following is an excerpt from chapter one

More information

A summary of the principles from The Speed of Trust Book:

A summary of the principles from The Speed of Trust Book: A summary of the principles from The Speed of Trust Book: The five waves of trust The first wave, Self-Trust, deals with the confidence we have in ourselves in our ability to set and achieve goals, to

More information

Strategic Analysis of Whole Foods. Company Facts. with local, regional, national, and international conventional and specialty supermarkets, natural

Strategic Analysis of Whole Foods. Company Facts. with local, regional, national, and international conventional and specialty supermarkets, natural Strategic Analysis of Whole Foods Company Facts Whole Foods Market, Inc. is a natural and organic foods supermarket chain that competes with local, regional, national, and international conventional and

More information

2/10/2015. Effective Supervisory Practices. Sixteen Chapters in Six Sessions. Welcome to the Webinar Series. Gallup s G12: Supervisors Set the Tone

2/10/2015. Effective Supervisory Practices. Sixteen Chapters in Six Sessions. Welcome to the Webinar Series. Gallup s G12: Supervisors Set the Tone Effective Supervisory Practices Welcome to the Webinar Series Michelle Poché Flaherty City on a Hill Consulting 1 Sixteen Chapters in Six Sessions SESSION 1: The Foundation: Roles of a Supervisor, Supervisory

More information

Entrepreneurial Leadership

Entrepreneurial Leadership Entrepreneurial Leadership Alliance of CEOs, August 19, 2011 John Hamm www.unusuallyexcellent.com Tackle Three Topics Leadership Framework Talent Trust Context Leadership always matters Context Leadership

More information

CODE OF CONDUCT FOR DOING BUSINESS WITH LINKEDIN

CODE OF CONDUCT FOR DOING BUSINESS WITH LINKEDIN CODE OF CONDUCT FOR DOING BUSINESS WITH LINKEDIN TABLE OF CONTENTS INTRODUCTION 1 Expectations LINKEDIN VALUES 2 MAINTAINING BUSINESS INTEGRITY 3 Anti-Corruption Competition Laws PROMOTING TRANSPARENCY

More information

Measuring Business Impacts on People s Well-Being

Measuring Business Impacts on People s Well-Being Measuring Business Impacts on People s Well-Being 23-24 February 2017 Session Notes #Biz4WB http://oe.cd/biz4wb OECD workshop: Measuring Business Impacts on People s Well-being 23-24 February 2017 OECD

More information

30 Behavioral Interview Questions

30 Behavioral Interview Questions 30 Behavioral Interview Questions to Identify High-Potential Candidates Talent Solutions Table of contents Why behavioral interview questions matter 3 6 soft skills that reflect potential 4 Adaptability

More information

Creating a Customer Centric Organization

Creating a Customer Centric Organization RESEARCH BRIEF Creating a Customer Centric Organization The Key Drivers of Customer Loyalty Bill Kowalski Integrity Solutions The Sales Management Association +1 312 278-3356 www.salesmanagement.org 2009

More information

Leading With Ethics & Integrity Objectives

Leading With Ethics & Integrity Objectives Leading With Ethics & Integrity Objectives Recognize the difference between compliance and ethics Learn approaches that sustain a culture of positive ethics, integrity and authenticity Appreciate the importance

More information