Your Future s So Bright

Transcription

1 Your Future s So Bright You ve Got To Wear Shades! Six Keys to Radiant People Skills HR in the Fast Lane Human Resource Conference for Local Government April 13, 2016: 9:45 10:45 a.m. Brenda Clark Hamilton, MA Ed.

2 Tell one thing that you do well in your work! Bragging Time!

3 Have You Seen the Latest App?

4 Your Future s So Bright You ve Got to Wear Shades! Six Keys to Radiant People Skills

5 When interacting with others, are you dazzling with poise and vibrancy

6 Or are you feeling a little lackluster?

7 Six Keys to Being Radiant In Your People Skills, and in the Positive Impact You Have on Others!

8 1. Develop your Emotional Intelligence. You should ve seen Grandma work the crowd She was amazing! You just feel good after talking to her. IQ vs. EQ Goleman, Emotional Intelligence (1995); Working with Emotional Intelligence (2000); Bradberry & Greaves, Emotional Intelligence 2.0 (2009) Which is more important to success IQ or EQ?

9 People High in EQ Have a good sense of humor; Are not easily offended. Able to connect and build rapport. They build others up, not tear down. They listen more than they speak. They are genuinely interested and open to hearing others ideas. They have strong social awareness. They use the 93% of communication skillfully. They handle conflict skillfully. When problems arise, they offer solutions, not complaining, blame, or rehashing the past. You enjoy their company. They demonstrate caring, kindness, trustworthiness, and other desirable qualities.

10 2. Know that your mood and attitude are contagious. Mood Studies (Goleman, Working with Emotional Intelligence, 2000): Three in a Circle Study Yale School of Management The Daily Energy Exchange Give/Take Energy How do I affect the people I encounter through the course of a day?

11 3. Learn to be a great listener. Strong correlation between your listening skills and people s perception of your respect Do you know these people? The Faker The Interrupter The Intellectual Listener The One-Upper The Rebuttal Maker The Advice Giver

12 How do you effectively listen? Be committed to wanting to understand what the speaker is saying; Temporarily suspend judgments and agendas Create a physical environment conducive to conversation Encourage them to talk Ask questions for clarification Use paraphrasing and statements of empathy Realize that you may have to sift past anger

13 4. Use positive body language and tone of voice. I like your shirt! 7% Words 38% Tone of Voice 55% Body Language (Albert Mehrabian, UCLA)

14 Do You Want to Be Well-Received by Others? Consistent eye contact Smiling Confident, upright posture Expressive face Uncrossed arms Open hands Nodding head Head held high Avoiding eye contact Frowning, squinting Slouched, hunched posture Lack of expression Crossed arms Hands clenched Shaking head Looking down

15 5. Determine your own identity. Four Key Identities: Remembered Reflected Programmed Created (Goldsmith, Mojo, 2009)

16 Create your own identity! Ask, Who do I want to be?

17 6. Live and work with Mojo! The Life Can Be Annoying Quiz Sounds like life to me! Reality: People are drawn to be around happy people. (Diener & Biswas-Diener, Happiness: Unlocking the Mysteries of Psychological Wealth, 2008)

18 Mojo vs. Nojo (Marshall Goldsmith, Mojo: How to Get It, How to Keep It, How to Get It Back If You Lose It, 2009) Take responsibility Move forward Run the extra mile Love doing it Appreciate opportunities Make the best of it Inspirational Grateful Curious Caring Zest for life Awake Play the victim March in place Satisfied with the minimum Feel obligated to do it Tolerate requirements Endure it Painful to be around Resentful Uninterested Indifferent Zombie-like Asleep

19 Recognize when you are getting grumpy; Ask, What do I need? Learn to enjoy the Glazed Donut! (Diener & Biswas-Diener, 2008)

20 The PSU HUG STUDY! (Chipman, Eastern Psychology Association, Penn State University, 1999)

21 Your Future s So Bright What is one point that you will remember from this program?

22 A Closing Challenge You know, there s something that I could do to make this kid s day go a whole lot more smoothly. Challenge: What do you uniquely have that might help make someone else s day go a whole lot more smoothly?

23 LinkedIn: Brenda Clark Hamilton