TIPS FOR THE WEBINAR. Follow along on #TIwebinars. Citrix Tech Support (800)

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2 TIPS FOR THE WEBINAR Follow along on #TIwebinars Citrix Tech Support (800)

3 TRAINING INDUSTRY WEBINARS Follow along on #TIwebinars Citrix Tech Support (800)

4 Presenting Today Erin Boettge Content Marketing Manager, BizLibrary Krista Brubaker Content Marketing Specialist BizLibrary

5 BizLibrary helps organizations succeed by improving the way employees learn.

6 What you should take-away: EQ serves as the building block for professional success. Four key competencies to focus on to develop EQ with your leaders. Developing EQ will improve the performance of your organization.

7 Smart people (high IQ) will generally be more successful than their peers, because IQ is the best predictor of success.

8 Average IQ people outperform high IQ people 70% of them time EQ is an important workplace skill and predictor of success in all types of jobs. 90% of top performers are also high in emotional intelligence People with high EQ make more money. $29,000 more per year than people with a low degree of EQ. SOURCE: Travis Bradberry, Emotional Intelligence EQ, Forbes, January 2014.

9 Source: Future of Jobs Report, World Economic Forum

10 Emotional intelligence is the something in each of us that is a bit intangible. It affects how we manage behavior, navigate social complexities, and make personal decisions that achieve positive results. Source: Travis Bradberry, Emotional Intelligence 2.0

11 Time Management Decision Making Assertiveness Change Tolerance Empathy Teamwork Communication Stress Tolerance Customer Service Presentation Skills Social Skills Anger Management Accountability Trust Flexibility Emotional intelligence is the foundation for critical skills.

12 The most effective leaders are all alike in one crucial way: they all have a high degree of what has come to be known as emotional intelligence. It s not that IQ and technical skills are irrelevant. They do matter, but they are the entrylevel requirements for executive positions emotional intelligence is the sine qua non of leadership. Without it, a person can have the best training in the world, an incisive, analytical mind, and an endless supply of smart ideas, but he still won t make a great leader. Source: Daniel Goleman, What Makes a Leader, Harvard Business Review

13 Emotional Intelligence EQ Can be learned and unlearned Attitudes, choices and behaviors The connection and interaction of the emotional and rational parts of our brain Strategies to adopt and improve

14 Emotional Intelligence Appraisal 31.0% 13.7% 19.0% 18.5% 14.7% 14.8% 15.1% 17.1% 18.3% 16.7% 14.0% 13.8% High EQ Skills Low EQ Skills Source: Emotional Intelligence 2.0, Travis Bradberry & Jean Greaves (data from Emotional Intelligence Appraisal)

15 WHAT I SEE WHAT I DO PERSONAL COMPETENCE Self-Awareness Self-Management SOCIAL COMPETENCE Social Awareness Relationship Management Source: Emotional Intelligence 2.0, Travis Bradberry and Jean Greaves

16 Self-Awareness People high in self-awareness understand what they do well, why they perform well in a variety of situations, and they understand their emotional responses to various stimulations and people. PERSONAL COMPETENCE WHAT I SEE

17 Self-Awareness See Feel Motivate

18 Building Self-Awareness Assessments Strategies Feedback Strengths and motivators Values Keep a journal Debrief stressful situations 360 reviews Ask for observations

19 Some ideas on assessments MEIS SASQ ECI EQ-i Multifactor Emotional Intelligence Scale Seligman Attributional Style Questionnaire Emotional Competence Inventory Reuven Bar-On s EQ-i

20 D Tell fast paced I Task Oriented People Oriented C Tell slow paced S EQ and DISC

21 Self-Management People with high degrees of self-management are able to use their awareness of their emotions to guide and direct their actions and behaviors towards positive outcomes. PERSONAL COMPETENCE WHAT I DO

22 Self-Management Improves with Maturity = a strength to build on = with a little improvement, this could be a strength = something you should work on Gen Y Gen X Boomer Traditionals

23 Building Self-Management Conflict Resolution Listening skills Problem solving Negotiation Analytical skills Decision-Making Impulse control Time and patience Goal Setting Know where you are, to know where you re going Optimism Humor Future and vision

24 Social Awareness People that are socially aware are able to accurately comprehend the actual emotions of those around them, even if they are experiencing different emotions in the same situation. SOCIAL COMPETENCE WHAT I SEE

25 Building Social Awareness Observation Body language Verbal tone Word choice Social Gatherings Find common ground Active Conversation Ask questions Connect in the moment Learn more than tell

26 The Importance of Networking

27 Relationship Management Relationship management is the ability to use our self-awareness of our emotions, awareness of the emotions of others to build and maintain effective and rewarding personal and professional relationships. SOCIAL COMPETENCE WHAT I DO

28 Building Relationship Management Verbal Communication Inform, Persuade and Teach Written Communication Channels and Impact Feedback Giving and Receiving Presentation Skills Visual Information Ideas and Persuasion

29 Time Management Decision Making Empathy Change Tolerance Stress Tolerance Anger Management Self Awareness Self Management Communication Customer Service Assertiveness Flexibility Trust Social Awareness Relationship Management Accountability Presentation Skills Teamwork Social Skills

30 Questions?

31 Using Emotional Intelligence Using Emotional Intelligence Introduction to Emotional Intelligence Improving Your Self-Awareness Improving Your Self-Management Improving Your Social Awareness Social Awareness Tools Building Strong Personal Relationships Building Strong Professional Relationships Using DISC to Raise Your Emotional-IQ

32 Developing Emotional Intelligence Developing Emotional Intelligence in the Team What is Emotional Intelligence? Developing Self-Awareness Developing Self-Regulation Developing Self-Motivation Developing Empathy Developing Effective Relationships Emotional IQ and DISC

33 Try out these video lessons and more! Let us know through the poll if you d like a free trial of BizLibrary s online course collection.

34 Thanks for Attending! Erin Boettge Content Marketing Manager, BizLibrary Krista Brubaker Content Marketing Specialist BizLibrary

35 UPCOMING WEBINARS

36 MORE WAYS TO GET INVOLVED Become a CPTM Chicago, IL May 15-17, 2017 New York, NY June 12-14, 2017 Visit TrainingIndustry.com/webinars for more info.

37 THANK YOU!