LESTER SENIOR HOUSING JOB DESCRIPTION ANNUAL EVALUATION AND COMPETENCY HOUSEKEEPER

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1 EMPLOYEE NAME Department: Facilities Management Position Title: Housekeeper Reports to: Facilities Manager Evaluation Period: From To Date of Hire: Position Summary: The overall purpose of your position is to ensure cleanliness of offices, multipurpose rooms, corridors, lobbies and other public areas such as libraries and lounges; all common areas in residence halls other than independent apartments. Project work, especially floor maintenance, will be included in the duties routinely assigned. Qualifications: To perform this job successfully, the following -education, training, license, registration, certification, language skills, mathematical skills, computer skills and/or experience- is required: 1. Ability to perform a variety of cleaning tasks. 2. Knowledge of cleaning procedures and universal precautions yeas experience as a custodial. housekeeping service worker and ability to train and work with other employees in their group. 4. Must be able to work flexible hours. 5. Must be able to relate to residents and staff in a courteous and diplomatic manner under all circumstances. Reasoning Ability: Based upon the Mission, Vision and Values of Lester Senior Housing the following abilities are required to successfully accomplish the essential duties of this position: 1. Ability to interpret and follow direction 2. Ability to report observed hazards in the environment. Contacts: The employee in this position will routinely encounter the following contacts while conducting his/her department s business. Most Frequent Contacts Nature or Purpose of Contact Other Employees Provision of Resident Quality of Life and Safety Residents Quality of Life and Safety Family Members Volunteers Visitors Outside Agencies (State, Federal, and local regulatory bodies) Surveys Equipment Operation/ Working Conditions: Knowledge of the following equipment is required for this position: 1.. Ability to use electrical and manual cleaning equipment 2. Exposed to body fluids, infection, odors, and behavior of residents. 3. Exposed to chemicals and cleaning solutions. Leadership Responsibilities: The following level or kind of leadership responsibility is assumed by this position: Work Leader Responsibility: May have a new employee shadow work as a part of a new hire department orientation

2 Physical Demands: A. Moderate Work: Exerting up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move, lift and/or carry objects. In completing the competencies and evaluation section of this form, rate the employee s performance using the following scale: 4 = Exceeds Performance Expectations 2 = Meets Performance Expectations 0 = Does Not Meet Performance Expectations/Needs Improvement SPECIFIC DUTIES AND RESPONSIBILITIES: Any Duties or Responsibilities currently being evaluated as a competency are identified by a (*) ADA SPECIFIC DUTY/RESPONSIBILITY COMMENTS RATING Housekeeper Floor care, including routine mopping (dry and damp), buffing or burnishing on hard surface floors. Wall cleaning, dusting (high and low areas), remove finger marks. Vacuuming, shampooing and extracting carpets, including routine carpet spotting. Removes trash to designated areas. Works alongside and communicates with the physical plant and staff in a positive manner to ensure the smooth operation of the facility equipment and systems Dusts all tables, chairs, desks, cabinets, lamps/light fixtures, wall vents, and handrails, ceiling fans, baseboards and blinds. Checks sofas/chairs for debris and vacuums, dusts, and spot cleans sofas/chairs Cleans and sanitizes bathrooms. Refills paper towel, toilet paper and soap dispensers. Cleans inside of windows and mirrors. Cleans and waters plants. Cleans inside and outside of washers and dryers. Empties lint traps. Identifies potential maintenance issues. Demonstrates the proper procedure for reporting problems to supervisor. Does not allow any food or beverages on the cart. Does not place any, non-approved chemicals on the cart. Brings all chemicals into the area where cleaning is performed and these chemicals are within constant eyesight of housekeeper. Demonstrates safe and proper technique for chemical/cleaning solution use and stocking of housekeeping materials. Performs other duties as assigned. Customer Service/Interpersonal Skills:

3 The following constitute the Customer Service and Interpersonal skills required to successfully perform in this position. CUSTOMER SERVICE/INTERPERSONAL SKILL COMMENTS RATING Assists fellow employees where needed Is responsible and cooperative with supervisors, fellow employees, residents, visitors, etc. Maintains professional attitude Maintains professional appearance Accepts constructive criticism as evidenced by appropriate changes in behavior Utilizes established channels of communication effectively Recognizes, accepts and respects people as individuals Recognizes limitations and seeks assistance appropriately Volunteers assistance to residents, families, visitors as needed Demonstrates sensitivity to the culture within the workplace Demonstrates knowledge of facility policy for Zero Tolerance for Workplace Violence and Substance Use Demonstrates support of the mission and vision of the facility Specialized Skills and Competencies: The following constitute the specialized skills and technical competencies needed to successfully perform this position. SPECIALIZED SKILLS AND COMPETENCIES COMMENTS RATING Demonstrates understanding of how to report resident abuse Demonstrates understanding what constitutes resident abuse Demonstrates knowledge of resident/family grievance procedures Demonstrates knowledge of facility Mission and Vision Demonstrates knowledge of RACE Demonstrates knowledge of how to report pain Demonstrates knowledge of how specific position responds to a fire situation Demonstrates own initiative in attending mandatory and non-mandatory in-services Demonstrates good attendance record Is punctual for scheduled shift DEVELOPMENT EVALUATION AND PERFORMANCE IMPROVEMENT Prior Goals Review and Areas for Improvement Summary: Review goals of prior evaluation indicating whether or not the goals were met in full, partially or not met at all. If goals were met partially or not at all indicate the reasons.

4 Strengths: Give specific examples of the employee s strengths and any additional accomplishments during this evaluation period: Areas for Improvement: Give specific examples of improvement expected during this upcoming evaluation period. Consider all aspects of the employee s performance or behavior in which improvement is required, included but not limited to time and attendance, cooperation with other employees, residents, families or visitors, provision of customer service, ability to perform required position competencies, sensitivity to cultural diversity, etc. IDENTIFIED AREA FOR IMPROVEMENT ACTION STEPS TIME FRAME Development Goals: List the agreed upon employee development goals for the next evaluation period.

5 Employee s Comments: Complete Part A for all evaluations - skip to Part B at time of initial hire PART A: Evaluator Signature Date Printed Name of Evaluator Employee s Signature Date Printed Name of Employee Complete this section at time of hire only: PART B: ACKNOWLEDGEMENT: I have read this job description and fully understand the requirements set forth herein. I agree to perform the identified essential functions in a safe manner in accordance with facility procedures. I understand that as a result of my employment, I may be exposed to blood, body fluids, infectious diseases, air contaminant or hazardous chemicals and that the facility will provide me with instructions on how to prevent and control such exposures. I understand that my employment is at will and thereby understand that the facility or myself can terminate my employment and that such termination can be made with or without notice. Signatures: Evaluator Signature Date Printed Name of Evaluator Employee s Signature Date Printed Name of Employee