Human Resource Workforce Skills Qualification (WSQ) Programmes

Transcription

1 Human Resource Workforce Skills Qualification (WSQ) Programmes

2 Human Resource Workforce Skills Qualification Programmes 2 Human Resource WSQ programmes The Human Resource Workforce Skills Qualification (HR WSQ) framework is a competency framework developed through a rigorous process of international research and consultation with HR practitioners, industry associations and economic agencies. It was launched in 2008 by the HR Manpower, Skills and Training Council (MSTC), and was updated in late 2010 to incorporate the latest developments in the HR industry. HR professionals now have greater access to modular competencybased training that leads to the attainment of nationally recognised HR certifications and qualifications. This helps to facilitate career enhancement for the HR Professionals as well as develop People Managers HR competencies to better engage employees. Framework Functional Areas Performance, Remuneration and Benefits HR Management Resourcing Employee Relations and Communications HR Development Employee Health and Well-being Human Resource Systems and Processes Organisational Development Learning and Development Talent Management 2013 Hay Group. All rights reserved

3 3 Certified HR Professional (Talent Management) The rewards for getting talent management right are significant. It produces better leaders and more engaging employees. This in turn can have a huge impact on a company s bottom line. The best talent management programmes always start with strategy. Knowing where the business is headed and how it s organised is the only way to understand the future demands on employees and leaders. This should inform your talent management strategy. Talent management is a business strategy that must be supported by and integrated with all employee related functions of the organisation. Attracting and retaining talent must be the concern of every member of an organisation. Conducive organisational culture that promotes a cohesive talent mindset is critical to business success. In addition to other human resource programmes, an organisation s talent imperatives must include holistic management practices that identify, nurture and develop talent through structured career development and succession planning strategies. BUSINESS STRATEGY TALENT MANAGEMENT CULTURE TALENT MANAGEMENT STRATEGY LEADERSHIP PIPELINE BUSINESS NEEDS TALENT STRATEGY CAREER PLANNING SUCCESSION MANAGEMENT IMPLEMENTATION

4 Human Resource Workforce Skills Qualification Programmes 4 Decoding Talent Management: Building Your Organisation s Capability For Success 3 Days (24 hours) Research has shown that many companies are struggling to make their talent programmes work. Perhaps the key reason why talent is so difficult to get right is that every organisation must fit its approach to both changing conditions and long-term strategy. What this programme addresses is the skills and knowledge required to develop a talent management programme for high performers and/or high potential employees. Benefits to you: After attending this workshop, you are able to: > > develop a talent management strategy > > determine organisational talent capability > > integrate talent management programmes with human resource and business functions > > identify talent gaps within the organisation > > facilitate the use of talent management tools and processes > > monitor and review talent management processes Methodologies: > > Short lectures > > Group discussions and presentations > > Individual reflections > > Written assignments > > Case studies Note: Participants who successfully complete this programme will receive two WSQ Statements of Attainment Develop Strategies for Talent Management & Implement Talent Management Programmes. Programme Outline: Module 1: Develop a Talent Management Strategy 9Understanding 9 the relationship of talent management with other HR functions 9Developing 9 and implementing business plans, tools, methodologies, criteria and processes to support implementation of talent management Module 2: Implement Talent Management Programme 9Assessing 9 and managing talents Module 3: Determine organisational talent capability 9Identifying 9 talent gaps within the organisation 9Analysing 9 the requirements of current and future roles to determine the availability of required talent pools Module 4: Facilitate the use of Talent Management tools and process 9Using 9 models and tools for talent management 9Reviewing 9 and evaluating outcomes of assessments Module 5: Communication in Talent Management 9Facilitating 9 skills and negotiation techniques for working with stakeholders in the identification and analysis of talent requirements 9Developing 9 communication techniques and channels relevant for disseminating information regarding talent management activities, services and programmes Module 6: Monitor and review Talent Management programmes 9Reviewing 9 best practices in talent management to identify potential movements 9Recommending 9 refinements or modifications to talent management processes Module 7: Professional and legal standards and market development pertaining to Talent Management 2013 Hay Group. All rights reserved

5 5 Strategic Recruitment and Selection Methods for Business Sustainability 2 Days (16 hours) In today s knowledge-intensive economy, where talent takes centrestage, staffing and recruitment take on enormous significance to help organisations achieve a competitive advantage in the marketplace. This programme will help you understand the often overlooked fundamentals in recruitment, the direction of the business and why the job is being staffed. It will also enable you to apply more strategic and scientific approaches to recruitment to improve selection quality and increase efficiencies in recruitment. You will also learn how to extract data that will support your talent management programmes. Benefits to you: After attending this workshop, you are able to: > > identify organisation issues that may impact on recruitment and selection > > recommend strategies that align existing organisational and people strategies with recruitment and selection requirements > > select appropriate recruitment channels and selection methods > > lead/support the human resource team in developing an action plan to implement recruitment and selection strategies Programme Outline: Module 1: Overview 9Recruitment 9 & selection processes 9Considerations 9 of channels and methods Module 2: Attracting Talents to the Organisation 9Employer 9 Value Proposition 9Finding 9 the right talent selection methods Module 3: Implementation of Recruitment and Selection Strategies 9Alignment 9 with existing organisational and human strategies 9Development 9 of action plan Module 4: Evaluating the effectiveness of Recruitment & Selection Methodologies: > > Short lectures > > Group discussions and presentations > > Individual reflections > > Written assignments > > Case studies Note: Participants who successfully complete this programme will receive WSQ Statement of Attainment Develop and Implement Recruitment and Selection Strategies.

6 Human Resource Workforce Skills Qualification Programmes 6 Creating a Compensation Framework to drive Superior Organisation Performance 4 Days (32 hours) A fair compensation system, which is one of the more effective ways of motivating and retaining employees, must be supported by appropriate human resource policies that determine how employees are to be paid. Subject to its business objectives and strategy, these are some actions that an organisation can take to support establishment of fair compensation: (a) Define Job Profiles 9Consult 9 with stakeholders to clarify manpower planning requirements that impact on the design of job descriptions 9Evaluation 9 of job descriptions to ensure continued relevance (b) Establish Job Structure 9Determine 9 values of jobs so that employees can be placed at appropriate jobs and levels 9Develop 9 a job structure for various jobs to provide career growth (c) Design salary structure to support the job structure 9Establish 9 salary grades and ranges which are reviewed internally and benchmarked externally for equity 9Determine 9 appropriate market salary rates to be paid to each employee 9Align 9 salary structure to job structure in accordance with the organisation compensation policy The workshop will also give you a thorough understanding of the concepts of variable incentive design and how variable incentive fits into the wider framework of new incentive such as competency-related incentive, team-based incentive and job families. Benefits to you: After attending this workshop, you are able to: > > develop knowledge about how to prepare detailed and comprehensive job descriptions for all levels of jobs > > review job design process > > develop grading and salary structure aligned to desired compensation philosophy > > develop and implement transition plan > > review grading and salary structure Methodologies: > > Short lectures, group discussions and presentations, individual reflections, written assignments, case studies Note: Participants who successfully complete this programme will receive two WSQ Statements of Attainment Define Job Profiles & Develop and implement Grading & Salary Structure. Programme Outline: Module 1: Creating Job Descriptions 9Manpower 9 Planning 9Job 9 Design Processes Module 2: Communication techniques and channels for disseminating information 9Feedback 9 methods 9Methods 9 for gathering information data in relation to review of job design process Module 3: Conducting Job Evaluation/Job Mapping to develop a Grading & Salary Structure 9Principles 9 of Job Mapping & Job Evaluation 9Job 9 sizing & Grading Module 4: Conducting market benchmarking exercise to review existing Grading & Salary Structure 9Analysis 9 of internal equity 9Analysis 9 of external comparison Module 5: Developing Grading & Salary Structure aligned to desired compensation philosophy 9Elements 9 of compensation philosophy 9Elements 9 of grading and salary structure Module 6: Facilitating Management Meeting to ensure Grading & Salary Structure 2013 Hay Group. All rights reserved

7 Human Resource Workforce Skills Qualification Programmes 7 Calendar September 2014 August 2014 July 2014 June 2014 May 2014 April 2014 March 2014 February 2014 January 2014 December 2013 November 2013 Nett Fee After Enhanced SME Funding Nett Fee After Funding Nett Fee Course Duration 3 $1, $1, $1, Certified HR Professional (Talent Management) Workshops Decoding Talent Management: Building Your Organisation s Capability for Success mapped to Develop Strategies for Talent Management & Implement Talent Management Programmes 11-12/ HR Framework - WSQ Modules Level 4 Human Resource Management Creating a Compensation Framework to drive Superior Organisation Performance 19-20/ / / $1, $1, $1, $1, $ $ Strategic Recruitment and Selection Methods for Business Sustainability 2013 Hay Group. All rights reserved

8 8 Frequently Asked Questions (FAQs)

9 Human Resource Workforce Skills Qualification Programmes 9 Frequently Asked Questions (FAQs) 1. Why choose Hay Group s WSQ programmes? Enriched with Hay Group s 70 years of intellectual property and consulting methodology, our WSQ programmes have been developed so that you can leverage from our key strengths in Human Resources Consultancy. Allowing you premium access to our tools, research and methodology, our programmes can be delivered in a way that will be contextualised to your training needs. 2. Why are our programmes slightly more expensive than other providers? Will there be any group discount? Our fees are slightly higher than some other training providers as we have ingrained the WSQ HR Framework with our tried-and-tested methods, allowing you to get more mileage out of our programmes. We have combined scientific methods/research and real-life applications used in our consultancy work with our clients into our programmes. Please also note that our combined modules will appear to be more expensive because we have consolidated two modules into one. Compensation & Benefits related programmes: Reward has always been the core of Hay Group s expertise. With the WSQ framework, we have injected Hay Group s methodology in the development work and our intellectual property that has been proven and tested over the years in our experience working with organisations from public to private sectors, not only in Singapore but around the world. We have taken two modules and combined them into one for flow through and continuity, instead of being standalone modules. For instance, Creating a Compensation Framework to Drive a Superior Organisation provides you with the complete framework (and knowledge) to create a compensation structure. Through this workshop, you will get a taste of the Hay Group experience just like our clients have experienced. Talent Management related programmes: In our WSQ Talent Management workshops, we have integrated Hay Group s intellectual property, which includes our suite of talent tools, Talent Management framework, methodology, and competency portfolio. In the past 70 years, we have used our methodology and tools to help organisations to succeed in the implementation of their talent management processes. Our tools were developed and based upon leading researchers in the areas of motivation, organisational psychology and psychometrics. Our authors and partners include: David McClelland, Daniel Goleman, Richard Boyatzis, David Kolb, Roger Holdsworth and Richard Hackman. Our tools have an unprecedented research history and global application. 3. What are the experiences of the trainers? We are stringent with our choices of trainers who will be running our WSQ programmes. They can either be internal trainers or external trainers who possess a wealth of experience in their respective area coupled with strong knowledge of Hay Group s intellectual property and methodology. 4. What are the criteria for funding? The general funding criteria are listed as follows: Companies are registered or incorporated in Singapore. Supportable cost components (such as Course Fees) are fully sponsored by companies. Trainees are employees who are either Singapore Citizens or Permanent Residents (PR) of Singapore. Trainees have achieved at least 75% attendance and have sat for all examinations if the course leads to certification Hay Group. All rights reserved

10 10 5. What are the conditions to be eligible for the enhanced SME funding? Interested participants can find out the status of their company profile from SkillsConnect. Through the Skills Development Fund (SDF), employers can enjoy grants for staff training though the funding rate may differ for various courses. Employers will need to apply via the SkillsConnect system to obtain training assistance for course fees. Funding for absentee payroll can also be obtained through the system. 6. Can the Hay Group programmes be shortened? No, there are mandatory requirements on the number of course hours. 7. Can the courses be conducted in-house? Yes. We can work with you to customise according to the training needs of your company. 8. What are the minimum requirements to be a participant? (Eg position, age, qualification etc) The requirements depend on the level of programme that you are signing up for. We are currently offering Level 4 and 5 programmes only. You will need to have a certain level of decision-making/ influence to recommend strategic changes to your organisation s HR processes. In addition, you will need to be able to listen, speak, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) Level Will I get to improve my chances of a pay increase in my organisation after attending the programme? With better knowledge and understanding of your HR capabilities, you will be in a better position to advise and improve your organisational and people performance, and hence, leading to better career prospects.

11 11 Administrative details and funding Hay Group. All rights reserved

12 Human Resource Workforce Skills Qualification Programmes 12 Administrative Information Register Online: The most efficient way to register for our programmes is to go online at aspx Any bank charges incurred during the course of refund will be borne by the individual or organisation (for corporate clients), whichever is applicable Payment: Register via Mail: A confirmation of your registration will be sent to you via fax or before the commencement of the programme. Register via Mail: Complete the registration form on the following page and mail it or to: Hay Group Pte Ltd 10 Hoe Chiang Road #04-03/05 The Keppel Towers Singapore Attn: Productised Services SG.PS.Training@haygroup.com Refund Policy replacement/ withdrawal or absentee: Payment must be made by the closing date stated. All cheques must be made to Hay Group Pte Ltd, crossed and marked A/C payee only with the programme title(s) indicated on the back of the cheques. Course date reschedule: Upon confirmation of the course, any request to postpone the participant to the next run will be charged an administrative fee of SGD21.40 (incl of GST). Hay Group reserves the right to change the date and venue of the event, when necessary. Course is subject to minimum participant to commence. Hay Group reserves the right to cancel/ reschedule any of the above courses due to unforeseen circumstances. In the event that a course must be cancelled/ rescheduled, Hay Group willl inform the participants in advance. Written notice of cancellation is to be sent to SG.PS.Training@haygroup.com or fax to: (65) Notice of withdrawal from Course Commencement Dates At least 10 working days Within 1 9 working days 50% On or after commencement date No refund % of Refundable Fees on Full Course Fees (before funding, subject to GST) Full If a nominee is unable to attend, a suitable replacement can be made before commencement date. Such request must reach Hay Group in writing at least 3 working days before course commencement.

13 13 Funding Mechanism Skills Development Fund (SDF) Through the Skills Development Fund (SDF), employers can enjoy grants for staff training though the funding rate may differ for various courses. Employers will need to apply via the SkillsConnect system to obtain training assistance for course fees. Funding for absentee payroll is also obtainable through the system. Table 1: Revised Funding Rates for SDF pre-approved courses Type of Courses Funding Component Courses Targeted at PMET Level Certifiable Course Fee Support 50% of course fee capped at $15 per hour Absentee Fee Payroll Support 80% of hourly basic salary capped at $4.50 per hour Enhanced Training Support for SMEs The enhanced training support will be extended to local employees of SME establishments (hiring not more than 200 employees) registered or incorporated in Singapore. These employees must be fully sponsored by their employers to attend training. See table below for the details of the enhanced training support scheme: Table 2: The Enhanced Training support scheme Existing Training Support Scheme Certifiable Courses Supported by WDA Rank & File 80% course fee subsidy, capped at $7 per hour 90% course fee subsidy for CET Centres courses Absentee payroll funding of 80% of basic hourly salary, capped at $4.50 per hour PMEs 50% course fee subsidy, capped at $15 per hour 70% course fee subsidy for CET Centre s courses Absentee payroll funding of 80% of basic hourly salary, capped at $4.50 per hour How to apply? Enhanced Training Support Scheme Rank & File + PMEs 90% course fee subsidy, capped at $30 per hour 90% course fee subsidy for CET Centres courses $15 per hour for in-house certifiable training Absentee payroll of 80% of basic hourly salary, capped at $7.50 per hour. Application for the enhanced training funding will be administered through SkillsConnect. SMEs can submit applications and claims through the online SkillsConnect platform and enhanced funding will be awarded to those who meet the eligibility criteria. The application can be submitted from up to six months before the start of the training until up to 30 days after the course start date. More details can be found at: Hay Group. All rights reserved

14 Registration Form 2013/

15 Human Resource Workforce Skills Qualification Programmes 15 Human Resource WSQ Programmes Registration Form Please enrol me for the following workshop: Workshop Date PARTICIPANT S INFORMATION Name (as in NRIC): Gender (Male/Female): NRIC/ Fin No.: Nationality: Race: Date of Birth: Contact No. (Office) (Handphone) Designation: Address: Highest Qualification: Monthly Salary Range: Below $1,000 $1,000 $1,499 $1,500 $1,999 $2,000 $2,499 $2,500 $2,999 $3,000 $3,499 $3,500 & above COURSE COORDINATOR S INFORMATION Name: Designation: Address: Contact No.: Nationality: EMPLOYMENT INFORMATION Company Name: Address: TERMS & CONDITIONS 1. Hay Group is committed to maintaining the confidentiality of the applicant s personal information and undertakes not to reveal any of the applicant s information to any third party without prior written consent of the applicant. 2. The registration form and payment must be submitted to the following centre, to consultants or by post at least two (2) weeks before the commencement of the course. Hay Group Pte Ltd: 10 Hoe Chiang Road, #04-03/05, Keppel Towers, Singapore Attn: Productized Services 3. The course schedule selected is subjected to confirmation. 4. Participant is bound by the Terms and Conditions of any applicable funding scheme as approved by Hay Group Pte Ltd. 5. Eligibility for Funding Participants are eligible for course fee grant only if they comply with WDA s requirements: Must be Singapore Citizen or Permanent Resident (PR) of Singapore Attained minimum 75% attendance Deemed 100% competent in ALL assessments Has not enjoyed funding for the same competency unit before 6. Training Grants SDF/ Absentee Payroll: Funding is only available to employed Singaporeans and Singapore Permanent Residents (SPR). Please enrol for SDF funding/absentee Payroll online at the SkillsConnect website ( for your course before course commences. 7. Fee Structure All fees indicated are inclusive of prevailing GST. Subsidised fees are applicable only for Singaporeans/ Permanent Residents only. Prices are subject to change. Please refer to the latest copy found in our website at Client is invoiced on nett fee basis. Client undertakes to reimburse Hay Group FULL course fees for employees who are not eligible or entitled to fee grant. Hay Group is not liable for any other funding not approved by WDA. I / We have read and accepted the terms & conditions listed Hay Group. All rights reserved

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