HUMAN RESOURCE MANAGEMENT

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1 HUMAN RESOURCE MANAGEMENT A Contemporary Approach Sixth edition

Preface Guided tour Plan of the book How to use this book Contributors Acknowledgements Parti HUMAN RESOURCE MANAGEMENT AND ITS ORGANISATIONAL CONTEXT; ^i XI xii xiv xv xvi xix to Part 1 2 1 An

2 Preface Guided tour Plan of the book How to use this book Contributors Acknowledgements Parti HUMAN RESOURCE MANAGEMENT AND ITS ORGANISATIONAL CONTEXT; ^i XI xii xiv xv xvi xix to Part An introduction to human resource management Julie Beardwell and Ian Clark Definitions of HRM 4 The origins of HRM 6 Models of HRM, 7 HRM and organisational performance 12 HRM in practice 17 HRM in multinational corporations - international HRM? 19 The impact of HRM on the roles of HR professionals 21 Conclusion 25 Summary 25 Case study: HR must raise its game 26 References and further reading 27 2 Strategic human resource management Nicky Golding to strategic human resource management 30 Understanding the business context 32 Approaches to the strategy-making process 33 The systemic approach 37 The rise of strategic human resource management 40 Exploring the relationship between strategic management and SHRM: the best fit school of SHRM 41 The resource-based view of SHRM 50 Best practice SHRM: high commitment models 57 HRM and performance 61 SHRM and performance: the critique 63 Measuring the impact of SHRM on performance 70 Conclusion 72 Summary 73 Questions 75 Case study: Cafe Expresso 75 Useful websites 77 References and further reading 77 3 Contextualising HRM: developing critical thinking Audrey Collin The immediate context of HRM 87 The wider context of HRM 92 Ways of seeing and thinking 99 Conclusion...and a new beginning? 108 Summary 109 Questions 112 Exercises 112 Case study: Fear and loathing after the credit crisis 112 References and further reading 114 Part 1 Case study: How well are we doing at work? 117 Part 2 RESOURCING THE ORGANISATION to Part Human resource management and the labour market Tim Claydon and Amanda Thompson 121 The nature of labour markets The supply of labour VII

3 Labour demand 135 Labour market outcomes: the quality of employment 146 Conclusion: labour market developments, job quality and the implications for the employment relationship 154 Summary 156 Questions 156 Case study: Stuck on the 'mummy track' - why having a baby means lower pay and prospects 157 References and further reading Talent management Julie Beardwell Defining talent management 162 Talent management strategy 163 Attracting talent 164 Selecting talent 173 Retaining talent 180 Engaging talent 185 Developing talent 188 Concluding comments 190 Summary 191 Case study: Engaging a worried workforce 192 Questions 193 References and further reading 193 Part 3 DEVELOPING THE HUMAN RESOURCE to Part Learning and development Audrey Collin The changing world of work and organisations 236 Learning and development 240 The outcomes and process of learning 245 The process of development 256 The organisation as context for learning and development 264 Controversial issues 271 Conclusions 272 Summary 273 Questions 274 Exercises 274 Case study 1: Investment banks battle for talent 276 Case study 2: A battle for talent 277 Useful websites 278 References and further reading Human resource development: the organisational and national framework Mairi Watson Managing equality and diversity Mike Noon The nature of discrimination 197 Why be concerned with equality and diversity? 200 Equality and diversity policies 206 Devising equality and diversity policies 212 Institutional discrimination 218 The process of discrimination in an organisation 220 Concluding comment 222 Summary 222 Questions 223 Case study 1: A clash of rights 224 Case study 2: Safe future finance 225 References and further reading 226 Part 2 Case study: Teacher shortages Training, learning, HRD and HRM 284 HRD: The organisational context 287 HRD and national frameworks for vocational education and training 310 The European dimension - VET in Europe 312 VET in the UK 316 What are the challenges ahead? 325 Summary 326 Questions 327 Exercises 327 Case study: Recruiting, training and developing referees at the Football Association 327 Useful websites 328 References and further reading Management and leadership development - Mairi Watson VIM

4 Defining management and leadership development (MLD) 336 The strategic significance of MLD 338 Designing MLD 342 Career development and MLD 346 Choosing who to develop 347 Choosing what to do 349 Evaluating MLD 356 MLD systems in Europe 358 MLD for different needs and contexts 360 The future for MLD: the need for new thinking and new practices? 368 Summary 370 Questions 371 Exercises 371 Case study 1: Ebay bids for a makeover 371 Case study 2: Alignment and trust in the learning foundation at Tesco.com: the role of metrics and measures 372 References and further reading 373 Part 3 Case study: Transforming Anglian Water Part 4 THE EMPLOYMENT RELATIONSHIP 379 to Part Contents 11 Establishing the terms and conditions of employment: changing forms of voice and influence Susan Marlow, Bob Carter and Trevor Colling Collective bargaining - a short overview 431 The collective agreement 433 Changes in collective bargaining since the 1980s 435 HRM and collective bargaining 438 'New Labour' and the regulatory agenda: implications for the terms and conditions of employment 438 Establishing the terms and conditions of employment in the public sector 442 Establishing the terms and conditions of employment in non-union organisations 450 Establishing the terms of employment in small firms 454 Summary 456 Questions 457 Exercises ' 458 Case study: 'Betrayed teachers demand 10 per cent pay rise. We were underpaid during the boom years' says NUT 458 References and further reading Performance management Julia Pointon 463 i 10 The employment relationship and employee rights at work Ian Clark and Alan J Ryan Distinguishing contractual and statutory employment rights 386 The importance of the contract of employment 388 The contract of employment 389 Discrimination in employment 407 The regulation of working time 409 Termination of the employment contract 411 Enforcement of contractual and statutory employment rights 415 Current issues 418 Conclusion 423 Summary 424 Questions 425 Case study: The pitfalls that follow a failure of best practice 426 Useful websites 427 References and further reading The history of performance measurement 464 The case of TRW. 466 Approaches to performance appraisal 467 Performance management 472 Collaborative performance management 476 Managing performance in a volunteer workforce 482 Performance Managing Volunteers at the CIPD 482 Conclusion 484 Summary 485 Questions 486 Case study: Performance-based reward at DIY Stores 486 References and further reading Employee reward Amanda Thompson and Alan J. Ryan The historical and theoretical foundations of employee reward Employee reward IX

5 Reward management and the emergence of strategic approaches to reward 502 Key reward choices 505 Factors influencing organisational approaches to reward practice and pay determination 506 Trends in reward practice - towards a strategic approach or more traditionalism? 523 Summary 524 Case study: Changes to reward and recognition at KCLSU 525 References and further reading Employee participation and involvement Peter Butler and Linda Glover Definitions 532 History of EPI 536 EPI: managerial motives 540 EPI practices in the workplace 543 Works councils and consultation in the European Union 552 New management initiatives: from quality circles, to quality management, to 'high performance management'? 555 Summary 561 Case study: Advanced Components 562 References and further reading 564 Part 4 Case study: Malone Superbuy Ltd 567 Part 5 INTERNATIONAL HUMAN RESOURCE MANAGEMENT to Part Trends and prospects in HRM systems: a comparative perspective Ian Clark and Tim Claydon : divergence, change and convergence in employment systems 571 National employment systems 573 Patterns of change in national systems: the emergence of a neo-liberal business model? 588 Forced by competition towards the US model? Where the USA leads does the rest of the world follow? 591 Conclusion: divergence, change and convergence in employment systems? 599 Summary 601 Questions 602 Case study: The VW scandal, Porsche and the VW law 602 References and further reading Human resource management in China and India Linda Glover and Anita Hammer Convergence or divergence in Asia? 607 China: economic growth and HRM 609 Hong Kong: economic growth and HRM 622 India 624 Summary 638 Case study: Yummee Biscuits 639 References and further reading International HRM Phil Almond and Olga Tregaskis 645 The international strategic context Configuration of the international HRM function Knowledge and the transfer of HR policy and practice in international organisations Country effects Summary Questions Case study: All change at Linkz References and further reading Part 5 Case study: Global and local: the case of the inoperable HRM strategy 679 Glossary of terms and abbreviations 682 Index 691

Human Resource Management at Work

Human Resource Management at Work People Management and Development 4th edition Mick Marchington and Adrian Wilkinson (with Lorrie Marchington for Chapters 7-9) Chartered Institute of Personnel and Development