Leadership & Management In The Fire Service presented by Stephen Marsar EFO, MA LEADERSHIP SEMINAR SERIES

Transcription

1 Leadership & Management In The Fire Service presented by Stephen Marsar EFO, MA

2 25+ Years: Captain, FDNY Ladder Co Years: Former Chief & Fire Commissioner, Bellmore, NY Vol. F.D. 375 Days: Fairfax County Va., Fire & Rescue Department Adjunct Instructor: Nassau Comm. College, FDNY Fire & EMS Academies Second Deputy Chief: Nassau County, NY Fire & EMS Academies Executive Fire Officer: National Fire Academy, Roll of Honor Inductee Logistics Unit Leader: FDNY Incident Management Team Bachelor of Science: Fire & Emergency Services Administration Master of Arts: Homeland Defense & Security, Naval Post Graduate School National Fire Instructor II National Haz. Mat. Tech. II Certified Instructor Coordinator: NYS Dept. of Health Regional Faculty Member: NYS Dept. of Health

3 OBJECTIVES Define the Roles of An Officer To Discuss What Makes A Successful Officer To Learn Common Traits Of Effective & Non Effective Officers Discussion on Leaders Vs. Managers. To Learn Communication Skills That Work Discuss Awkward Situations Common To Volunteer Officers Scenario Based case Studies For You To Handle.

4 QUIZ # 1 Current Officers? Current Chiefs? Work Under an Officer or a Chief?

5 QUIZ # 2 Who Are You? 1. A person who enforces the rules in sporting events is known as a? REFEREE

6 Who Are You? 2. Religious officials authorized to conduct spiritual services are known collectively as? CLERGY

7 Who Are You? 3. Male and female parents of a child are known as the? MOTHER/FATHER

8 Who Are You? 4. A mark to shoot (bull s eye on a dart board) is known as the? TARGET

9 Who Are You? 5. One who is blamed for the mistakes of others is known as the? SCAPEGOAT

10 So, Who Are You? Referee Clergy Mother/Father Target Scapegoat Punching Bag Therapist Cheerleader Babysitter Quarterback

11 FIRE OFFICER + Student Role Model Mentor Planner Motivator Decision Maker Friend Instructor

12 SUCCESSFUL TRAITS Consistent Knowledgeable Humble Realistic Motivated Leader vs. Manager Empathetic Sympathetic Approachable

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14 Know the Rules Be Respectful (Ladder Rung Rule) Be Honest Be Helpful and Kind Recognize Strengths Work Hard & Find Humor Look After Property Listen to People Ask Opinions Play Favorites Interrupt Others Need to be Right Cover-up the Truth Be Afraid to Make Mistakes Be Afraid to Admit Mistakes Waste Time Waste or Damage Things Worry About Every Li l Thing

15 REMEMBER Don t take foolish chances, however, nothing would be gained if we took no chances at all! Trust is essential to success Relationships & communication matter: Choose your battles wisely: Celebrate successes

16 REMEMBER Leadership is a not a position Failure is not final You will grow by making mistakes

17 REMEMBER Rank has Absolute Power, Responsibility, & Accountability Watch for F.E.A.R You be Judged on the Actions of Others

18 WHAT IS? The art of getting someone else to do something you want done because he wants to do it. Gen. Dwight D. Eisenhower If your actions inspire others to dream more, learn more, do more and become more, you are a leader. John Quincy Adams

19 WHAT S THE DIFFERENCE? LEADER Versus MANAGER

20 LEADER Innovates Is an Original Develops Inspires Trust Long Range Perspective Asks: What and Why Eye on the Horizon Challenges the Status Quo His or Her Own Person Does The Right Thing MANAGER Administers Is a Copy Maintains Relies on Control Short Term View Asks: How and When Eye on the Bottom Line Accepts the Status Quo Classic Good Soldier Does Things Right Both Leadership and Management are Needed for any Organization to Succeed

21 POSITIVE ATTRIBUTES Trustworthy Honest Team Builder Communicator Decisive Excellence-Oriented Motivational Foresight Problem Solver Administratively Skilled & Organized

22 POSITIVE ATTRIBUTES Has Strong Values Competent Sense of Humor Accessible Approachable Has Vision & Takes Action Self-Sacrificing Empowers Others

23 COMPETENCIES Character Personal Skills Interpersonal Skills Change Agent Command Presence Combines Vision with Action Results-Oriented Technology Proficient Ability to Develop Others

24 NEGATIVE ATTRIBUTES Loner Irritable Ruthless Vague Anti-Social Dictator Style Non-Cooperative Egomaniac

25 ACCOUNTABILITY REAL Leaders take Ownership in the Company, Unit, or Department, and have a Higher Standard & Level of Accountability to: Support & Live Out The Mission, Values, & Goals Step Up Or Step Down! Model Great Customer Service Keep Their Behavior In Check (On & Off Duty) Love What They Do! Have Passion For It!

26 Great Leaders Don t Complain!

27 GREAT LEADERS Don t Bad Mouth Policies, Chiefs, Subordinates, Supervisors, Peers, or the Public Don t Complain Down or Across the Chain Challenge Others to do the Same Talk about People Talk about Events Talk about Ideas

28 Bring People Together GREAT LEADERS Bridge any Gap between Management and Labor Help Diffuse the Us - Against -Them Mentality Think about the Big Picture & Keep their Eye on the Ball without Getting Side Tracked

29 MENTORING Mentoring is the process of sharing experience and expertise to assist someone in his or her personal and professional growth.

30 GOOD OFFICERS ARE MENTORS Mentoring is a Powerful A Mentor Should help the Trainee to Believe in themselves & It is Statistically Proven that Mentoring plays a Large Role in Responder s

31 MANAGEMENT The Art and Science of Handling People and Process to Ensure Smooth Running of Business and Generation of Profits.

32 MANAGING Try not to WAG it SWAG it! You re probably Not Facing Anything New

33 OFFICER RISK MANAGEMENT / AVOIDANCE I.C. s Risk Management Tool Box: ICS SOPs/SOGs. & Safety Officer/Culture PPE., Apparatus & Equip Personnel Accountability System Dispatch Procedures Training & Qualifications I.A.F.C. s Rules of Engagement EVOC Other Available Agencies

34 OFFICER RISK MANAGEMENT / AVOIDANCE IC s Approach To Safety/Risk Management: Safe Response & Arrival Scene Safety & Size-Up Call For Additional Resources and/or Update Responding Crews Apparatus Placement (Engine Vs. Ladder) Make The Scene as Safe as Possible Apply Survivability Profiling (Call Things As They Are!) Establish/Request Rehab. Early & Often

35 OFFICER RISK MANAGEMENT / AVOIDANCE Crew Approach To Safety/Risk Management: Coordinate With EMS/PD & Secure The Scene Search For Life Control & Extinguish Fires Confine/Mitigate Haz. Mats Extricate Trapped Victims Preserve Scene For Investigations* Conduct Investigations (Fire Scenes)

36 CHIEF OFFICER RISK MANAGEMENT / AVOIDANCE At Large Scale Incidents (LSI s)

37 TEAM APPROACH TO SAFETY & RISK MANAGEMENT AT LARGE SCALE INCIDENTS Where Do We Start? Strong Unified Command Communicate & Establish Access & Egress Monitor Weather & Its Impacts Monitor Staging & Procedures

38 TEAM APPROACH TO SAFETY & RISK MANAGEMENT AT LARGE SCALE INCIDENTS Monitor Scene Security Enforce Who Should & Shouldn t Be There Designate Press Area Designate PIO Instruct members Re: Proper Press Protocols Monitor Radio Communications

39 Chief Officer Scenarios 1. You have a lazy member who s useless around the firehouse and at drills. However, they re a natural firefighter at emergency scenes. 2. You give a direct order to one of your members - who s also your personal friend - and they disobey it. 3. One of your members is dating an underage girl and her father wants you to do something about it.

40 Chief Officer Scenarios 4. You re convinced that your superior officer has it out for you and/or your company. 5. One of your members has a drinking /drug problem and is constantly getting into fights and harassing other members. In the firehouse. 6. One of you young Officers has an issue getting older/senior members to listen to them.

41 Company Officer Development Column in

42 Questions, Comments, Insecurities? T H A NK S For Being here!