Citizenship Plan July 2013

Transcription

1 Citizenship Plan July 2013

2 Introduction At Barclays, Citizenship means taking into account the needs of all our stakeholders in everything that we do and taking decisions which, in the long-term, are positive for our customers and clients, shareholders, colleagues and the communities in which we operate. This is a fundamental part of becoming the Go-To bank and means we can facilitate greater, more inclusive prosperity for current and future generations. There is a long way to go to deliver on our ambitions but we are committed to the path we have set out to build our long-term vision. I am determined that Barclays becomes a better bank, based on the conviction that there is no conflict between good values and good results. Our Citizenship strategy is organised into three areas: The way we do business, Contributing to growth and Supporting our communities. Our Citizenship Plan, launched in June 2012, was followed by extensive stakeholder engagement and is based on an evolving set of commitments which we aim to deliver by the end of Delivery of the Plan will form part of our Balanced Scorecard, which includes a range of metrics to assess Barclays performance in five categories: Customer and Client, Colleague, Citizenship, Conduct and Company. We have updated our Citizenship Plan for 2013 to align with our new Goal, Purpose and Values. Our existing commitments have also been streamlined and we have made three new commitments: to implement a Global Code of Conduct; to ensure our decisions take account of stakeholder considerations; and to improve youth employability through apprenticeship and work experience programmes. But we want to and will go further. This will require greater collaboration with and across both public and private sectors and we are committed to doing this. I want Barclays to become recognised for the positive contribution it can make, not just to its customers and clients, but in driving sustainable economic development and social prosperity. The challenge for us now is to turn these aspirations into actions and with our Citizenship Plan, we are on the way to doing this. Antony Jenkins Group Chief Executive

3 Barclays 2015 Citizenship Plan Below is our refreshed Plan performance against our Citizenship Plan is available on Purpose: Helping people achieve their ambitions in the right way Values: Respect, Integrity, Service, Excellence, Stewardship The way we do business Ensure our decisions take account of stakeholder needs in the short- and long-term 1. We will: implement a global Code of Conduct to set clear and consistent expectations of behaviour 2. We will: ensure material business decisions reflect stakeholder considerations 3. We will: proactively manage the environmental, social and governance impacts of our business 4. We will: be market leading on transparency being as open as possible about how we do business 5. We will: minimise our broader systemic risk to the economy and society Contributing to growth Deliver product and service solutions to help more people and society progress in a sustainable way 1. We will: leverage our products, capital networks and expertise to drive sustainable progress 2. We will: help more businesses to start-up and grow 3. We will: improve youth employability Supporting our communities Help disadvantaged young people develop the skills they need to fulfil their potential 1. We will: invest 250 million in community programmes 2. We will: help build the enterprise, employability and financial skills of five million disadvantaged young people Balanced Scorecard Citizenship metrics Go-To bank

4 The way we do business Ensure our decisions take account of stakeholder needs in the short- and long-term Commitment Why is this important? What will we deliver by 2015?* We will: implement a global Code of Conduct to set clear and consistent expectations of behaviour We must ensure our employees understand how our Values underpin every aspect of our business, and set out the behaviours expected of our people across all their working relationships. We will launch a global Code of Conduct for all employees. We will train our people to ensure that they are aware of the standards that drive behaviour. All employees will be required to attest against the Code on an annual basis. We will: ensure material business decisions reflect stakeholder considerations We must understand the needs of our stakeholders in the short- and long-term and integrate these considerations into core decision-making. We will enhance our capacity to understand and consider all our stakeholder needs in our decision-making. Building on our pilots in 2012, refine and develop the tool and tracking mechanisms during We will: proactively manage the environmental, social and governance impacts of our business Businesses are expected to manage environmental, social and governance issues relevant to their activities, including ethical and reputational concerns. We will embed robust management frameworks, with associated policies, governance structures and escalation procedures, that apply to our business relationships, transactions, products and processes. Businesses have a responsibility to manage their direct environmental footprint, including energy use and carbon emissions. We will drive initiatives to reduce total global carbon emissions from buildings, technology and travel by 10%, from a 2012 baseline. We are committed to managing our supply chain responsibly, and to paying our suppliers promptly, especially in the current economic environment. We will launch a global Supplier Code and drive improvements to our billing systems to ensure prompt payment. We will: be market leading on transparency being as open as possible about how we do business We aspire to run our business in an open and transparent manner with consistent engagement and clear disclosure for all our stakeholders. We will ensure our financial reporting and other disclosures meet leading-industry requirements and communicate with our stakeholders openly. We are exploring metrics to assess our performance in this area. We will: minimise our broader systemic risk to the economy and society We must ensure that problems at any one individual bank never again pose a significant threat for the entire financial system. Regulatory authorities around the world are putting in place the powers, tools and capabilities to allow any institution to fail without negatively impacting the economy. The term they use for this is resolution. Having submitted our first Resolution and Recovery Plans in June 2012, we continue to work with authorities in the UK, EU and US on this issue. Our ambition is to meet all requirements in advance of regulatory timelines. The future road map is still being defined and we will update our plans accordingly. *From a 2012 baseline unless otherwise stated

5 Contributing to growth Deliver product and service solutions to help more people and society progress in a sustainable way Commitment Why is this important? What will we deliver by 2015?* We will: leverage our products, capital, networks and expertise to drive sustainable progress By supporting our customers and clients and working in partnership with other stakeholders we can create an environment in which individuals, institutions and governments are able to invest in sustainable progress and enable growth. Subject to economic conditions, our credit criteria and regulatory constraints, we intend to: Provide at least 150bn of new or renewed lending to households globally Raise at least 2 trillion of financing for businesses and governments globally Provide at least 50bn of new or renewed lending for Small and Medium-sized Enterprises (SMEs) globally We will also drive new solutions that deliver a net positive benefit to society and also generate business value. We will invest 25 million through our Social Innovation Facility to support the development of these solutions. We will: help more businesses to start-up and grow Small and medium enterprises are vital parts of the economy in all our core markets. By helping these businesses to start up or grow, we can contribute to wider prosperity. We will support 120,000 SMEs with seminars, tools and training globally. We will work to better understand the needs of start-up and small businesses that we serve and support them with access to markets, suppliers and expertise. We will: improve youth employability As a global employer, we can help equip young people for the workplace and give them the skills they need to succeed. We can achieve this by offering opportunities at Barclays or working with partners to support wider employability initiatives. Supporting our communities Our Apprenticeship Programme will attract 2,000 young people into financial services in the UK by the end of We will facilitate 50,000 work experience opportunities. We will also collaborate with other businesses and partners to improve employability and work experience opportunities. Help disadvantaged young people develop the skills they need to fulfil their potential Commitment Why is this important? What will we deliver by 2015?* We will: invest 250 million in community programmes Barclays plays a broader role in the community, above what we deliver through our core business activities. We invest money, based on our profitability, and the time and expertise of Barclays employees to deliver a positive social impact in the communities where we operate. We will deliver 250 million of new investment in our community programmes globally. We will continue to work in partnership with NGOs and experts to develop high-performing programmes and volunteering opportunities that harness the skills and passion of Barclays employees. We will: help build the enterprise, employability and financial skills of five million disadvantaged young people Around the world, young people are facing unprecedented social and financial challenges and increasingly high levels of unemployment. Developing vital skills will help them to overcome these challenges, so they can better provide for themselves and for their families, and ultimately support longer-term growth in the economy. 5 Million Young Futures is Barclays commitment to enhance the enterprise, employability and financial skills of disadvantaged 10- to 35-yearolds, to enable them to fulfil their potential.

6 To find out more visit Barclays.com/citizenship Registered office: 1 Churchill Place, London E14 5HP. Registered in England. Registered No: Barclays Bank PLC 2013