The US Senate Productivity and Quality Award (SPQA) for Virginia and Organizational Performance Excellence Mr. D. Mark Smith

Transcription

1 The US Senate Productivity and Quality Award () and Organizational Performance Excellence Mr. D. Mark Smith September 8 th, 2004 Vienna, VA

2 Criteria for Performance Excellence Program has been in existence for 21 years Based on the Baldrige Criteria for Performance Excellence Developed by the Department of Commerce in the late 80 s to help U.S. businesses stay competitive in the world market Developed from the best practices of high performing organizations Centers around a set of Core Values

3 Core Values & Concepts Visionary Leadership Customer Driven Organizational and Personal Learning Valuing Employees and Partners Agility Focus on the Future Managing for Innovation Management by Fact Public Responsibility and Citizenship Focus on Results and Creating Value Systems perspective

4 Category Relationship Model Organizational Profile Environment, Relationships and Challenges Category 1 Leadership (200 pts) Category 2 Strategy (100 pts) Category 3 Customers (100 pts) Category 5 People (100 pts) Category 6 Processes (100 pts) Category 7 Results (300 pts) Category 4 Measurement, Analysis and Knowledge Management (100 pts)

5 Organizational Profile The organizational profile is a snapshot of the organization; what it does, it s key influences on how it operates, the environment in which it operates and the key challenges it faces. It is the foundation to which the criteria is applied.

6 1.0 Leadership 1.1 Organizational Leadership 1.2 Social Responsibility

7 2.0 Strategic Planning 2.1 Strategy Development 2.2 Strategy Deployment

8 3.0 Customer Focus 3.1 Customer & Market Knowledge 3.2 Customer Satisfaction & Relationships

9 4.0 Measurement, Analysis and Knowledge Management 4.1 Measurement of Organizational Performance 4.2 Information and Knowledge Management

10 5.0 Human Resource Focus 5.1 Work Systems 5.2 Employee Learning and Motivation 5.3 Employee Well- Being & Satisfaction

11 6.0 Process Management 6.1 Value Creation Processes 6.2 Support Processes

12 7.0 Organizational Results 7.1 Customer-focused Results 7.2 Product and Service Results 7.3 Financial and Market Results 7.4 Human Resource Results 7.5 Organizational Effectiveness Results 7.6 Governance and Social Responsibility Results

13 Category Relationship Model Organizational Profile Environment, Relationships and Challenges Category 1 Leadership (200 pts) Category 2 Strategy (100 pts) Category 3 Customers (100 pts) Category 5 People (100 pts) Category 6 Processes (100 pts) Category 7 Results (300 pts) Category 4 Measurement, Analysis and Knowledge Management (100 pts)

14 Mission of the Program To cultivate continuous performance improvement of Virginia s organizations through a process of knowledge sharing, feedback & evaluation, and recognition, resulting in economic growth for the Commonwealth.

15 Award Program Applicants are evaluated against the criteria 4 levels of recognition Award for Continuing Excellence (ACE) Medallion of Performance Excellence Progress in Performance Excellence Commitment to Performance Excellence Recognition based on maturity of organization

16 How do I apply? Go to spqa-va.org for the most up to date info Learn the Criteria Attend 1 day How to write an application workshop Perform an organizational self-assessment Write your application Submit for Evaluation Prepare action plan from Feedback report

17 Applicants 4 top award winners (ACE & Medallion) 9 total award winners 75 Examiners 20% from Section 0511!!!!

18 Organizations intending to apply Looking for 140 Examiners We need your help!!!

19 What does it take to be an Examiner? A desire to help organizations achieve the next level of performance Attend 2 2-day workshops Criteria Training Examiner Training Commit to approx 80 hours of work over a 4 month period

20 Examiner Process Overview Apr/May May Site Visit Final Report April Site Visit Training Feb/Mar Consensus Review Nov/Dec February Examiner Training Independent Review Criteria Training 2004

21 More Information and Points of Contact Executive Director Mr. Bob Bowles, Board Chair Dr. Eileen Van Aken, Examiner and Training Information, Mr. D. Mark Smith