Beware the Cloud or Learn to Control it. Info-Tech Research Group

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1 Beware the Cloud or Learn to Control it. Info-Tech Research Group 1

2 Cloud is everywhere. I wonder if we can outsource this to a web hoster, managed service provider, or application service provider? I wonder if we can use the Cloud for this? Ask ten people what the Cloud is and you will receive 11 answers. Bob Olwig, WWT ( Info-Tech Research Group 2

3 You need a plan to own the Cloud Un-managed and ad hoc approaches to cloud opportunities cause: Increased potential for unacceptable risk Fragmentation of business data, processes, and identity management Missed opportunities to lower costs and improve service IT is shut out of key IT decisions. Increased likelihood of shadow IT. Role and validity is questioned. An enterprise cloud plan results in: Broad consensus on goals and expected results. Standardized, consistent approach to evaluating Clear requirements for negotiation & monitoring of cloud vendors Understanding and consensus on the role IT will play in future cloud initiatives. Goals and a roadmap for transforming internal IT from asset managers to service brokers. Info-Tech Research Group 3

4 Use a Cloud Strategy Creation Process Business Drivers Cost Reduction Speed to Market Scalability Communication & Governance Plan Downtime/ DR Synthesize Consolidated Goals, Capabilities & Initiatives Prioritize & Align to the Organization Deployment Methods/ Apps Security & Compliance Availability & Monitoring Data & App Integration Enabling Technology Cloud Roadmap IT Skills and Roles IT Capabilities A fundamental requirement is to consider priorities across a wide variety of stakeholders. This will drive security, platform, and communication of the cloud strategy. Info-Tech Research Group 4

5 Define the Business Drivers Organization Strategy Big organizational moves Short and long term goals Mission & Vision statements Financial Targets Lines of Business Marketing Business specific areas Departments (education or Gov t) Cloud Drivers Operational Goals Customer Experience SLA/ and reporting Efficiency targets Balanced Score cards Disaster Recover Other Goals Increased Innovation People Operations/ Engagement Strategies Compliance Info-Tech Research Group 5

6 Define the IT Capabilities Needed Capabilities Info-Tech Research Group 6

7 Simple Diagnostics can Help Idtentify Capability Gaps. A preliminary review of the organization has shown a strong readiness for supporting cloud initiatives. Current Approach to Service Provisioning Security/Availability Integration IT Roles Facilities Overall Score* Info-Tech Research Group 7

8 Identify Business Activities and Supporting Technology that could Leverage Cloud Business Activity Business Impact Supporting Technology Manufacturing Marketing Distribution Sales Supply Chain Management & Control Provides product Tracks inventory Generates demand with consumers Drives revenue Delivers goods Generates revenue from customers Customer Service Ensures supply Financial Reporting Contracts SAP WebSphere ERP System 1 Websites Demandtech System 1 System 2 UC Vista SAP Irista Livelink SAP Clickview Info-Tech Research Group 8

9 Readiness Assess Readiness and Value of Moving Applications Risks and Challenges Security/Compliance Availability/Reliability High Readiness Cloud Decision Matrix Good to Go These workloads are ready for the cloud today. Enabling Technology Data/App Integration IT Skills and Roles Not Right Now Lots of work to be done and/or more maturity required. Proceed with Caution Work on maturity and readiness still needs to be completed. Prioritized List Value High Value Costs and Benefits Cost Efficiency Service Agility Tech Roadmap Info-Tech Research Group 9

10 Select Cloud Services with a Standard Process Info-Tech Research Group 10

11 Align Cloud Strategy & Application Deployment with Business Drivers Key Business Objectives The following business drivers are guiding IT and Company ABCs adoption of the Cloud. Drivers Where Cloud Can Help Executives IT 1. Increase IT/ business capabilities 2. Reduce capital 3. Maintain operational costs 1. Reduce emphasis on system/ hardware admin 2. Do more with existing resources 3. Provide the services of tomorrow 1. Improve speed to implement new services 2. Reduce up front capital requirements 3. Increase Opex predictability and transparency 1. Off-load infrastructure mtce. to Cloud, & refocus resources on strategic services 2. Reduce support for non-strategic services 3. Implement new solutions quicker. Leverage best practices Business Users 1. Consumer analytics 2. New applications to drive sales 3. Increased access 1. Consolidated services (e.g. Salesforce) 2. Free resources to explore innovative solutions 3. Cloud (web) based solutions Info-Tech Research Group 11

12 Define the Roadmap Service (Cloud Initiative) Q 1 and Q 3 and Q 1 and Q 3 and Company Website (ex. Amazon, Rackspace) Pilot Launch Mobile worker collaboration (ex. Citrix ShareFile, DropBox) Pilot and Launch Media File Access (ex. Amazon Cloud Front, EdgeCast Networks) Launch CRM (ex. Salesforce.com, SugarCRM) Pilot and Launch Info-Tech Research Group 12

13 Build the Governance & Communication Communication Type Purpose (Introduce / Implement / Adopt) Audience (Stakeholder?) Communicator (Who?) Timing (Date or Frequency?) ISC Review high level strategy and project approval Executive steering committee James Alexander Quarterly All Hands Meeting Leadership meeting Update full IS/IT team on Cloud initiatives Status update and confirm alignment All IS/IT James Alexander Quarterly IT Leadership Team Weekly Cloud Meeting Status update and confirm alignment IT Team + Mike Smith Matt Mandich Weekly ISC Review high level strategy and project approval Executive steering committee Matt Mandich Quarterly Info-Tech Research Group 13

14 Build out the Detailed Program Integration Architecture Risk Profile Detailed Security Plans Identity Management Management Models Info-Tech Research Group 14

15 Our Advice: Build the Program Assess your applications Establish the Governance & Communication Info-Tech Research Group 15