Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

Transcription

1 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) Qualification handbook 500/5688/8 July 2009 Version 2.0

2 About City & Guilds City & Guilds is the UK s leading provider of vocational qualifications, offering over 500 awards across a wide range of industries, and progressing from entry level to the highest levels of professional achievement. With over 8500 centres in 100 countries, City & Guilds is recognised by employers worldwide for providing qualifications that offer proof of the skills they need to get the job done. City & Guilds Group The City & Guilds Group includes City & Guilds, ILM (the Institute of Leadership & Management, which provides management qualifications, learning materials and membership services), City & Guilds NPTC (which offers land-based qualifications and membership services), City & Guilds HAB (the Hospitality Awarding Body), and City & Guilds Centre for Skills Development. City & Guilds also manages the Engineering Council Examinations on behalf of the Engineering Council. Equal opportunities City & Guilds fully supports the principle of equal opportunities and we are committed to satisfying this principle in all our activities and published material. A copy of our equal opportunities policy statement is available on the City & Guilds website. Copyright The content of this document is, unless otherwise indicated, The City and Guilds of London Institute 2008 and may not be copied, reproduced or distributed without prior written consent. However, approved City & Guilds centres and candidates studying for City & Guilds qualifications may photocopy this document free of charge and/or include a locked PDF version of it on centre intranets on the following conditions: centre staff may copy the material only for the purpose of teaching candidates working towards a City & Guilds qualification, or for internal administration purposes candidates may copy the material only for their own use when working towards a City & Guilds qualification The Standard Copying Conditions on the City & Guilds website also apply. Please note: National Occupational Standards are not The City and Guilds of London Institute. Please check the conditions upon which they may be copied with the relevant Sector Skills Council. Publications City & Guilds publications are available on the City & Guilds website or from our Publications Sales department at the address below or by telephoning +44 (0) or faxing +44 (0) Every effort has been made to ensure that the information contained in this publication is true and correct at the time of going to press. However, City & Guilds products and services are subject to continuous development and improvement and the right is reserved to change products and services from time to time. City & Guilds cannot accept liability for loss or damage arising from the use of information in this publication. City & Guilds 1 Giltspur Street London EC1A 9DD T +44 (0) F +44 (0) centresupport@cityandguilds.com

3 (Personal Best) ( ) Qualification handbook July 2009 Version 2.0 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 1

4 City & Guilds Skills for a brighter future 2 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

5 Contents 1 Introduction to the qualification 5 2 Centre requirements 8 3 Units 11 Unit 101 Becoming a Volunteer 12 Unit 102 Volunteering and the Olympics 17 Unit 103 Emergency and Basic Fire Awareness 21 Unit 104 Public Safety Awareness 25 Unit 105 Understanding Effective Customer Relations 29 Unit 106 Understanding Equality and Diversity 33 Unit 107 Introduction to Conflict Resolution in a Public Environment 38 Unit 108 Developing Team and Interpersonal Skills 41 Unit 109 Preparing for and Reflecting on a Volunteer Placement 46 4 Assessment 52 5 Course design and delivery Initial assessment and induction Recommended delivery strategies 54 Appendix 1 Key/Core skills mapping 55 Appendix 2 The wider curriculum 56 Appendix 3 Sources of general information 57 Appendix 4 Volunteer pathway 58 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 3

6 City & Guilds Skills for a brighter future 4 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

7 1 Introduction to the qualification This document contains the information that centres need to offer the following qualification: Qualification title and level Level 1 Award in Preparation for Event Volunteering (Personal Best) City & Guilds qualification number Ofqual accreditation number 500/5688/8 Last registration date 31/12/2010 Last certification date 31/12/2011 The Level 1 Award in Preparation for Event Volunteering (Personal Best) aims to: meet the needs of candidates who work or want to work in event volunteering provide valuable accreditation of skills and/or knowledge for candidates, without requiring or proving occupational competence act as a catalyst to further individual progression from volunteering into employment, keeping skills within the sports arena, ensuring the sustainability of sport and activity projects and leading to a sustainable sports infrastructure after 2012 ensure the successful candidate/learner an interview for being a Games-time volunteer. Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 5

8 1.1 Qualification structure To achieve the Level 1 Award in Preparation for Event Volunteering (Personal Best), learners must achieve 12 credits from the mandatory units. Accreditation unit reference City & Guilds unit number Unit title Y/502/ Becoming a Volunteer Mandatory/ optional for full qualification Mandatory 1 Credit value R/502/ Volunteering and the Olympics Mandatory 1 Y/502/ Emergency and Basic Fire Awareness D/502/ Public Safety Awareness Mandatory 1 Mandatory 1 H/502/ Understanding Effective Customer Relations K/502/ Understanding Equality and Diversity M/502/ Introduction to Conflict Resolution in a Public Environment A/502/ Developing Team and Interpersonal Skills F/502/ Preparing for and Reflecting on a Volunteer Placement Mandatory 1 Mandatory 1 Mandatory 1 Mandatory 2 Mandatory 3 6 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

9 1.2 Opportunities for progression On completion of this qualification candidates may progress into the following employment roles or City & Guilds qualifications: Employment roles Door Supervisor Fundraiser Leisure Centre Assistant Local Government Community Development Officer Security Officer/Manager Sports Coach Volunteer Manager Youth and Community Worker City & Guilds qualifications Level 1 NVQ in Sport, Recreation and Allied Occupations Level 2 Diploma in Sport and Leisure Level 2 NVQ in Activity Leadership Level 2 NVQ in Coaching, Teaching and Instructing Level 2 NVQ in Spectator Safety Level 2 NVQ in Playwork Level 2 NVQ in Exercise and Fitness. 1.3 Qualification support materials City & Guilds also provides the following publications and resources specifically for this qualification: Description Assessment pack Personal Best regional delivery manual Personal Best tutor pack Personal Best scheme of work App 1 Benefit guidelines App 2 Regional delivery App 3 The personal best programme App 4 Glossary of terms How to access (stock code EN ) Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 7

10 2 Centre requirements This section outlines the approval processes for centres to offer this qualification and any resources that centres will need in place to offer the qualification, including qualification specific requirements for centre staff. Centres already offering City & Guilds qualifications There is no fast track approval provision for this qualification. Existing centres wishing to offer this qualification must use the standard Qualification Approval Process. 2.1 Resource requirements Physical resources and site agreements Centres must provide access to sufficient equipment in the centre to ensure candidates have the opportunity to cover all of the practical activities. Human resources Staff delivering this qualification must be able to demonstrate that they meet occupational expertise requirements. They should be technically competent in the areas for which they are delivering training and have experience of providing creditable training. This knowledge must be at least to the same level as the training being delivered. Centre staff may undertake more than one role, eg Tutor and Assessor or Quality Assurance Coordinator, but must never quality assure their own assessments. Assessors and Quality Assurance Co-ordinators While the Assessor/Verifier (A/V) units are valued as qualifications for centre staff, they are not currently a requirement for the qualification. Continuing professional development (CPD) Centres are expected to support their staff in ensuring that their knowledge of the occupational area and of best practice in delivery, mentoring, training, assessment and verification remains current, and takes account of any national or legislative developments. 2.2 Candidate entry requirements Candidates should not be entered for a qualification of the same type, content and level as that of a qualification they already hold. 2.3 Target participants This qualification is aimed at young people and adults who are far away from the labour market. It is designed to attract people who would not normally engage in learning, employment, or volunteering programmes. 8 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

11 2.3.2 In terms of eligibility, all participants must: be legally resident in the UK be able to take up paid employment in a European Union member state not be currently enrolled on another training course at the point of entry not be in possession of a full Level 2 qualification or above. There may also be certain groups where additional restrictions apply. If in doubt, providers must check ESF eligibility rules. See: Additionally, providers should be aware that the literacy level required to access the Programme curriculum is Entry Level 2 or above. They should ensure that participants are either in possession of such levels of literacy or that appropriate active support is available within their programmes to support people with literacy levels below Entry Level 2. (see section 4.9 of Personal Best Regional Delivery manual) In addition to the specific eligibility criteria above, a list of target groups follow below. Unemployed (NB: does not have to be registered unemployed)/economically inactive between the ages of 24 and 50 Those who are and Not in Education Employment or Training (NEET) provided they are 18 by June 2011 Disabled people People in receipt of incapability benefits Lone-Parents People from Black, Asian and Minority Ethnic (BAME) groups People aged 50 and over Ex-offenders Homeless people In exceptional circumstances where a person is within one of the target groups listed above but has a qualification at Level 2 or above, he/she may be considered for the qualification. This should only be agreed if there is a clear and proven need for them to undertake a lower level qualification. There must also be clear evidence that there are no other courses available that would meet their needs Centres must ensure that providers rigorously adhere to recruiting from these target groups. Data will, therefore need to be captured on beneficiaries to the qualification to ensure compliance. The data issue is discussed in more detail in The Personal Best Regional Delivery Manual section As part of the assessment for this qualification, candidates must have access to an appropriate voluntary work placement of a minimum of 20 hours. The candidate s skills/experience and time match should meet requirements of placement. This qualification is part of the Personal Best programme and we strongly encourage students/candidates to continue their volunteering up to and beyond the London 2012 Olympic and Paralympic Games Age restrictions This qualification is not approved for use by candidates under the age of 16, and City & Guilds cannot accept any registrations for candidates in this age group. Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 9

12 Restrictions apply to candidates under the age of 18 working unsupervised with children. Centres and candidates should be fully aware of minimum age requirements in their home nation and any implications for completing assessments. 10 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

13 3 Units Availability of units The learning outcomes and assessment criteria are also viewable on the National Database of Accredited Qualifications (NDAQ) Structure of units The units in this qualification are written in a standard format and comprise the following: City & Guilds reference number title level credit value unit aim endorsement by a sector or other appropriate body information on assessment learning outcomes which are comprised of a number of assessment criteria Key Skills. Summary of units City & Guilds unit number Title QCF unit number 101 Becoming a Volunteer Y/502/ Volunteering and the Olympics R/502/ Emergency and Basic Fire Awareness Y/502/ Public Safety Awareness D/502/ Understanding Effective Customer Relations H/502/ Understanding Equality and Diversity K/502/ Introduction to Conflict Resolution in a Public M/502/ Environment 108 Developing Team and Interpersonal Skills A/502/ Preparing for and Reflecting on a Volunteer Placement F/502/ Credits Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 11

14 Unit 101 Becoming a Volunteer Level: 1 Credit value: 1 Unit aims This unit is about understanding how to identify and apply for appropriate volunteering positions in sport. Learning outcomes There are four learning outcomes to this unit. The learner will be able to: Identify personal goals for volunteering Identify the steps/process necessary to become a volunteer Identify current voluntary positions available within the community Understand how to apply for a volunteering position Guided learning hours It is recommended that 10 hours should be allocated for this unit. This may be on a full-time or part-time basis. Endorsement of the unit by a sector or other appropriate body This unit is endorsed by SkillsActive, the Sector Skills Council for Active Leisure and Learning. Key Skills This unit may help candidates to gain confidence in, and possibly generate portfolio evidence for, the following Key Skills: Communication Improving Own Learning and Performance Working with Others. Assessment This unit will be assessed by: an assignment covering practical skills and underpinning knowledge. 12 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

15 Unit 101 Becoming a Volunteer Identify personal goals for volunteering Underpinning knowledge The candidate will be able to: 1. give an example of a long-term goal 2. give an example of a short-term goal 3. state a personal goal for volunteering. Range Long-term goal Achieved over a longer period of time (eg, one term, one year, five years, or twenty years) Short-term goal Achieved in the near future (eg, in a day, within a week, or possibly within a few months) Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 13

16 Unit 101 Becoming a Volunteer Identify the steps/process necessary to become a volunteer Underpinning knowledge The candidate will be able to: 1. list personal actions necessary to become a volunteer 2. draw up a timetable of actions to achieve the goal of becoming a volunteer. Range Actions Source available volunteer placements (newspapers, websites, notice boards, word of mouth), identify placement requirements (skills, experience, qualifications), map individual skills against placement criteria, attend relevant training, produce and submit letter of application/cv, attend interview (if required) 14 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

17 Unit 101 Becoming a Volunteer Identify current voluntary position available within the community Underpinning knowledge The candidate will be able to: 1. list a range of appropriate voluntary positions available within the community. Range Appropriate Skills/experience meet requirements of placement, location/interest and time match the needs of the volunteer Community Youth clubs, sport specific clubs, leisure centres, local events Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 15

18 Unit 101 Becoming a Volunteer Understand how to apply for a volunteering position Underpinning knowledge The candidate will be able to: 1. write a simple letter of application for a specific voluntary position or a speculative letter to a voluntary organisation 2. complete a simple CV including essential information. Range Specific Addressed to named contact, outline volunteer placement applying for, where advertised, interest in the position advertised, summary of relevant skills/experience, closing statement, attach tailored CV Speculative Reason for contact (requesting volunteer placement), interest in organisation/industry, summary of relevant skills/experience, closing statement, attach CV Essential information Name, contact details, personal profile, education history, work history, other relevant training/courses, hobbies/interests, references 16 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

19 Unit 102 Volunteering and the Olympics Level: 1 Credit value: 1 Unit aims This unit is about gaining a basic understanding of the Olympic and Paralympic Games and role of volunteering. Learning outcomes There are three learning outcomes to this unit. The learner will be able to: Understand some of the history and ethos of the Olympics Understand the role of volunteers within the Olympic and Paralympic Games Understand some of the skills required of a volunteer at a public event Guided learning hours It is recommended that 10 hours should be allocated for this unit. This may be on a full-time or part-time basis. Endorsement of the unit by a sector or other appropriate body This unit is endorsed by SkillsActive, the Sector Skills Council for Active Leisure and Learning. Key Skills This unit may help candidates to gain confidence in, and possibly generate portfolio evidence for, the following Key Skills: Communication Improving Own Learning and Performance Working with Others. Assessment This unit will be assessed by: an assignment covering practical skills and underpinning knowledge. Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 17

20 Unit 102 Volunteering and the Olympics Understand some of the history and ethos of the Olympics Underpinning knowledge The candidate will be able to: 1. outline the purpose and origin of the first Olympic Games 2. outline the origin and ethos of the modern Olympic Games. 18 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

21 Unit 102 Volunteering and the Olympics Understand the role of volunteers within the Olympic and Paralympic Games Underpinning knowledge The candidate will be able to: 1. outline, with an example, reasons why volunteers are important to the running of the Olympic and Paralympic Games 2. list at least three positions a volunteer may hold at the Olympic and Paralympic Games. Range Reasons Increased work force capacity, cost effective, community involvement, dedicated and passionate about the ethos of the Games Positions Spectator services, language services and medical care Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 19

22 Unit 102 Volunteering and the Olympics Understand some of the skills required of a volunteer at a public event Underpinning knowledge The candidate will be able to: 1. list at least three personal skills required of a volunteer at Olympic and Paralympic Games 2. outline own current personal skills and how they would be appropriate for a volunteer role/ task 3. identify areas for personal skill development. Range Skills Communication, literacy 20 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

23 Unit 103 Emergency and Basic Fire Awareness Level: 1 Credit value: 1 Unit aims This unit is about gaining an understanding of fire safety and emergency procedures at a sporting venue. Learning outcomes There are three learning outcomes to this unit. The learner will be able to: Understand health and safety signage in a public venue Understand potential causes of fire and how to respond to a fire emergency Know how to assess an emergency involving people Guided learning hours It is recommended that 10 hours should be allocated for this unit. This may be on a full-time or part-time basis. Endorsement of the unit by a sector or other appropriate body This unit is endorsed by SkillsActive, the Sector Skills Council for Active Leisure and Learning. Key Skills This unit may help candidates to gain confidence in, and possibly generate portfolio evidence for, the following Key Skills: Improving Own Learning and Performance Working with Others. Assessment This unit will be assessed by: an assignment covering practical skills and underpinning knowledge. Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 21

24 Unit 103 Emergency and Basic Fire Awareness Understand health and safety signage in a public venue Underpinning knowledge The candidate will be able to: 1. list the signs and symbols used to denote hazards in a public venue 2. identify the escape routes and emergency signage in a public venue. Range Hazards Wet surfaces, chemicals, work in progress 22 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

25 Unit 103 Emergency and Basic Fire Awareness Understand potential causes of fire and how to respond to a fire emergency Underpinning knowledge The candidate will be able to: 1. list the components of the fire triangle 2. list some of the potential causes of fire in the home 3. list some of the potential causes of fire at a public venue 4. state the correct procedure in the event of discovering a fire at home and at a public venue 5. describe how to use a fire extinguisher. Range Components Heat, oxygen (air), fuel Potential causes (home) Cooking incident, damaged power cables, wiring, gas leak, cigarettes Potential causes (public venue) Cooking incident, damages power cables, wiring, gas leak, chemicals Procedure: 1. Raise the alarm (shout out/break glass call point) and dial Give the precise location of the fire. 3. Do not attempt to tackle the fire unless you have been trained to do so 5. Proceed to the nearest useable exit/assembly point. Fire extinguisher Water, CO2, blanket Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 23

26 Unit 103 Emergency and Basic Fire Awareness Know how to assess an emergency involving people Underpinning knowledge The candidate will be able to: 1. give an example of an emergency situation in the home and the appropriate response action 2. give an example of an emergency situation in a public place and the appropriate response action. Range Example (home) Medical condition, slip/trip or fall, fire, flooding Example (public place) Medical condition, slip/trip or fall, fire, flooding, bomb threat/terrorist attack, building collapse, crushing/severe over-crowding 24 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

27 Unit 104 Public Safety Awareness Level: 1 Credit value: 1 Unit aims This unit is about gaining an understanding of public safety at sports events. Learning outcomes There are three learning outcomes to this unit. The learner will be able to: Understand key aspects of health and safety legislation relating to a public venue Understand the basic principles of personal safety awareness Understand the basic principles of crowd control Guided learning hours It is recommended that 10 hours should be allocated for this unit. This may be on a full-time or part-time basis. Endorsement of the unit by a sector or other appropriate body This unit is endorsed by SkillsActive, the Sector Skills Council for Active Leisure and Learning. Key Skills This unit may help candidates to gain confidence in, and possibly generate portfolio evidence for, the following Key Skills: Communication Improving Own Learning and Performance Problem Solving Working with Others. Assessment This unit will be assessed by: an assignment covering practical skills and underpinning knowledge. Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 25

28 Unit 104 Public Safety Awareness Understand key aspects and health and safety legislation relation to a public venue Underpinning knowledge The candidate will be able to: 1. give three examples of health and safety legislation in practice 2. outline the content of a risk assessment 3. list potential health and safety hazards in crowd venues. Range Health and safety legislation Health and Safety at Work Act, COSHH, RIDDOR 26 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

29 Unit 104 Public Safety Awareness Understand the basic principles of personal safety awareness Underpinning knowledge The candidate will be able to: 1. give examples of the ABC principles of personal safety. Range ABC principles Anonymity, Avoid routine, Be methodical, Be Aware and suspicious, Communication and information Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 27

30 Unit 104 Public Safety Awareness Understand the basic principles of crowd control Underpinning knowledge The candidate will be able to: 1. give examples of the 3Ds in the principle of crowd control 2. state how to respond to at least two different crowd based incidents. Range 3Ds Dynamic, Density, Distress 28 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

31 Unit 105 Understanding Effective Customer Relations Level: 1 Credit value: 1 Unit aims This unit is about gaining an understanding of customer service in the context of a sports event. Learning outcomes There are three learning outcomes to this unit. The learner will be able to: Understand the needs and expectations of different types of customer Prepare for working with members of the public Understand what is meant by good customer care Guided learning hours It is recommended that 10 hours should be allocated for this unit. This may be on a full-time or part-time basis. Endorsement of the unit by a sector or other appropriate body This unit is endorsed by SkillsActive, the Sector Skills Council for Active Leisure and Learning. Key Skills This unit may help candidates to gain confidence in, and possibly generate portfolio evidence for, the following Key Skills: Communication Improving Own Learning and Performance Problem Solving Working with Others. Assessment This unit will be assessed by: an assignment covering practical skills and underpinning knowledge. Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 29

32 Unit 105 Understanding Effective Customer Relations Understand the needs and expectations of different types of customer Underpinning knowledge The candidate will be able to: 1. give examples of needs and expectations of at least five different types of customer. Range Types Deaf and disabled, non-english speakers, children, elderly, expectant mothers 30 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

33 Unit 105 Understanding Effective Customer Relations Prepare for working with members of the public Underpinning knowledge The candidate will be able to: 1. outline why it is important to prepare for meeting customers 2. list at least three ways to prepare to meet customers 3. give examples from own experience of effective and ineffective communication 4. use key words/expressions in at least three different languages that would be useful when greeting overseas visitors. Range Prepare Know and understand your audience, be aware of possible confrontational issues, to provide a quality experience Effective communication Eye contact, good voice tone, positive body language Ineffective communication No eye contact, speaks quietly, negative body language (arms folded, hands in pockets, hunched over) Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 31

34 Unit 105 Understanding Effective Customer Relations Understand what is meant by good customer care Underpinning knowledge The candidate will be able to: 1. give examples of good customer care 2. outline the effects of poor customer care. Range Effects No return of customers, decrease in brand image 32 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

35 Unit 106 Understanding Equality and Diversity Level: 1 Credit value: 1 Unit aims This unit is about gaining an understanding of the principles of equality and diversity. Learning outcomes There are four learning outcomes to this unit. The learner will be able to: Understand the meaning of the term diversity Demonstrate an awareness of diverse groups and practices Demonstrate an awareness of stereotypical attitudes Understand the implications of disability Guided learning hours It is recommended that 10 hours should be allocated for this unit. This may be on a full-time or part-time basis. Endorsement of the unit by a sector or other appropriate body This unit is endorsed by SkillsActive, the Sector Skills Council for Active Leisure and Learning. Key Skills This unit may help candidates to gain confidence in, and possibly generate portfolio evidence for, the following Key Skills: Communication Improving Own Learning and Performance Working with Others. Assessment This unit will be assessed by: an assignment covering practical skills and underpinning knowledge. Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 33

36 Unit 106 Understanding Equality and Diversity Understand the meaning of the term diversity Underpinning knowledge The candidate will be able to: 1. give examples of at least three diverse groups. Range Diverse groups Hard to reach, unemployed, lone parents, disabled 34 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

37 Unit 106 Understanding Equality and Diversity Demonstrate an awareness of diverse groups and practices Underpinning knowledge The candidate will be able to: 1. outline different cultural practices in relation to diverse groups. Range Cultural practices Dress code, eating habits, values and ethics Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 35

38 Unit 106 Understanding Equality and Diversity Demonstrate an awareness of stereotypical attitudes Underpinning knowledge The candidate will be able to: 1. give examples of at least two stereotypes and a positive or negative factor related to each 36 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

39 Unit 106 Understanding Equality and Diversity Understand the implication of disability Underpinning knowledge The candidate will be able to: 1. give examples of at least three types of disability and the way in which people can be supported 2. give an example of how people with disability might be disadvantaged. Range Disadvantaged Problems with access, difficulty communicating with venue staff, inappropriate equipment/provision Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 37

40 Unit 107 Introduction to Conflict Resolution in a Public Environment Level: 1 Credit value: 1 Unit aims This unit is about gaining an understanding of the causes of conflict and how to respond in a conflict situation. Learning outcomes There are two learning outcomes to this unit. The learner will be able to: Understand the causes of potential conflict Understand how to respond effectively to a conflict situation involving members of the public Guided learning hours It is recommended that 10 hours should be allocated for this unit. This may be on a full-time or part-time basis. Endorsement of the unit by a sector or other appropriate body This unit is endorsed by SkillsActive, the Sector Skills Council for Active Leisure and Learning. Key Skills This unit may help candidates to gain confidence in, and possibly generate portfolio evidence for, the following Key Skills: Communication Improving Own Learning and Performance Problem Solving Working with Others. Assessment This unit will be assessed by: an assignment covering practical skills and underpinning knowledge. 38 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

41 Unit 107 Introduction to Conflict Resolution in a Public Environment Understand the causes of potential conflict Underpinning knowledge The candidate will be able to: 1. list a range of flashpoint scenarios 2. llist common behaviours that might contribute to conflict situations 3. list common triggers to aggressive behaviour. Range Flashpoint scenarios Discrimination, queue jumping, rival gangs, supporters in conflict Behaviours Lack of eye contact, over exuberance (eg excessive waving of arms), over excited/confident Triggers Drunkenness, drugs, jealousy, disappointment (eg team performance), hatred of others (teams/people) Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 39

42 Unit 107 Introduction to Conflict Resolution in a Public Environment Understand how to respond effectively to a conflict situation involving members of the public Underpinning knowledge The candidate will be able to: 1. list reasons why effective communication is important in a public environment 2. list, with examples, ways in which conflict situations can be defused 3. identify, with examples, the systems of support available in a public setting. Range Effective LEAPS (listen, empathise, ask, paraphrase, summarise), body language Conflict situations Riot, face-to-face confrontation, stampede Systems of support Police, event stewards, security 40 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

43 Unit 108 Developing Team and Interpersonal Skills Level: 1 Credit value: 2 Unit aims This unit is about gaining an understanding of teamwork skills. Learning outcomes There are four learning outcomes to this unit. The learner will be able to: Understand the roles and responsibilities associated with working in a team Understand the importance of team planning Understand the importance of interpersonal skills Be able to participate effectively in meetings Guided learning hours It is recommended that 20 hours should be allocated for this unit. This may be on a full-time or part-time basis. Endorsement of the unit by a sector or other appropriate body This unit is endorsed by SkillsActive, the Sector Skills Council for Active Leisure and Learning. Key Skills This unit may help candidates to gain confidence in, and possibly generate portfolio evidence for, the following Key Skills: Communication Improving Own Learning and Performance Problem Solving Working with Others. Assessment This unit will be assessed by: an assignment covering practical skills and underpinning knowledge. Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 41

44 Unit 108 Developing Team and Interpersonal Skills Understand the roles and responsibilities associated with working in a team Underpinning knowledge The candidate will be able to: 1. give examples of teams that operate in a given setting 2. identify own responsibilities within a team 3. provide information to the team/leader on progress. 42 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

45 Unit 108 Developing Team and Interpersonal Skills Understand the importance of team planning Underpinning knowledge The candidate will be able to: 1. identify appropriate tasks that he/she can undertake 2. list own responsibilities and working arrangements and state how they relate to those of other team members. Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 43

46 Unit 108 Developing Team and Interpersonal Skills Understand the importance of interpersonal skills Underpinning knowledge The candidate will be able to: 1. give examples of when he/she has demonstrated good interpersonal skills 2. give examples of when he/she has experienced poor interpersonal skills 3. identify how he/she has overcome communication problems within a group/team. Range Interpersonal skills Communication, body language, patience, assertiveness, friendly, respectful 44 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

47 Unit 108 Developing Team and Interpersonal Skills Be able to participate effectively in meetings Underpinning knowledge The candidate will be able to: 1. list different types of meeting 2. state the importance of an agenda 3. participate in a meeting appropriately including listening to others and making contributions 4. identify own future tasks as a result of the meeting. Range Meeting Formal, informal, team, one-to-one Importance Focus, outlines areas of responsibility, timings, notification of location/attendance/items for discussion Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 45

48 Unit 109 Preparing for and Reflecting on a Volunteer Placement Level: 1 Credit value: 3 Unit aims This unit is about gaining and maintaining a volunteer position and reflecting on the experience of volunteering. Learning outcomes There are five learning outcomes to this unit. The learner will be able to: Be able to prepare for an interview Understand recruitment interviewee skills Understand his/her role in the organisation Be able to maintain acceptable standards of personal presentation and behaviour during the placement Reflect on the voluntary placement Guided learning hours It is recommended that 30 hours should be allocated for this unit. This may be on a full-time or part-time basis. Endorsement of the unit by a sector or other appropriate body This unit is endorsed by SkillsActive, the Sector Skills Council for Active Leisure and Learning. Key Skills This unit may help candidates to gain confidence in, and possibly generate portfolio evidence for, the following Key Skills: Communication Improving Own Learning and Performance Problem Solving Working with Others. Assessment This unit will be assessed by: an assignment covering practical skills and underpinning knowledge. 46 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

49 Unit 109 Preparing for and Reflecting on a Volunteer Placement Be able to prepare for an interview Underpinning knowledge The candidate will be able to: 1. outline three key interview preparation activities 2. identify appropriate dress for an interview and state its importance 3. identify and express own qualities appropriate to a particular role 4. list three questions the interviewer might ask 5. list three questions the interviewee might ask Range Qualities Punctuality, respectful, honest, trustworthy, leadership, determined, dependable, adaptable, helpful, considerate, polite, energetic, responsible Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 47

50 Unit 109 Preparing for and Reflecting on a Volunteer Placement Understand recruitment interviewee skills Underpinning knowledge The candidate will be able to: 1. review an interview identifying the positives and negatives of his/her performance 2. suggest two ways in which he/she could improve their technique. 48 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

51 Unit 109 Preparing for and Reflecting on a Volunteer Placement Understand his/her role in the organisation Underpinning knowledge The candidate will be able to: 1. state his/her role in the organisation 2. list his/her tasks and responsibilities undertaken during the placement. Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 49

52 Unit 109 Preparing for and Reflecting on a Volunteer Placement Be able to maintain acceptable standards of personal presentation and behaviour during the placement Underpinning knowledge The candidate will be able to: 1. list three reasons for an organisation s set standard of personal presentation and behaviour 2. maintain punctuality throughout the placement 3. demonstrate behaviour within agreed standards. Range Set standard Uniform, brand 50 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

53 Unit 109 Preparing for and Reflecting on a Volunteer Placement Reflect on the voluntary placement Underpinning knowledge The candidate will be able to: 1. describe in a simple way the work carried out on a day to day basis at work. 2. identify and describe some of his/her feelings about the work 3. identify some of his/her strengths and weaknesses with regard to the specific tasks undertaken during the placement. Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 51

54 4 Assessment 4.1 Summary of assessment methods For this qualification, candidates will be required to complete the following assessments: one assignment for each mandatory unit City & Guilds provides the following assessments: Assignments in assessment pack (stock code EN ) 4.2 Time constraints The following time constraints must be applied to the assessment of this qualification: All assignments must be completed and assessed within the candidate s period of registration. Centres should advise candidates of any internal timescales for the completion and marking of individual assignments. 4.3 Assignments Level 1 Award in Preparation for Event Volunteering (Personal Best) Assessment Pack (stock code EN ). 52 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

55 5 Course design and delivery 5.1 Initial assessment and induction Centres will need to make an initial assessment of each candidate prior to the start of their programme to ensure they are entered for an appropriate type and level of qualification. The initial assessment should identify: any specific training needs the candidate has, and the support and guidance they may require when working towards their qualification. This is sometimes referred to as diagnostic testing. any units the candidate has already completed, or credit they have accumulated which is relevant to the qualification they are about to begin. City & Guilds recommends that centres provide an induction programme to ensure the candidate fully understands the requirements of the qualification they will work towards, their responsibilities as a candidate, and the responsibilities of the centre. It may be helpful to record the information on a learning contract. Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 53

56 5 Course design and delivery 5.2 Recommended delivery strategies Centre staff should familiarise themselves with the structure, content and assessment requirements of the qualification before designing a course programme. Centres may design course programmes of study in any way which: best meets the needs and capabilities of their candidates and satisfies the requirements of the qualification includes a 20 hour volunteer placement (minimum). City & Guilds recommends that centres address the wider curriculum, where appropriate, when designing and delivering the course. Centres should also consider links to Key/Core Skills and other related qualifications. Centres may wish to include topics as part of the course programme which will not be assessed through the qualification. For further information to assist with the planning and development of the programme, please refer to the following: Unit 109 task A must follow on from Assignment 101 tasks B and C. There is no need for candidates to begin with the assessment for unit 101 and then to work through in numerical order. Centres will be expected to organise the assessments in a logical order according to the requirements of the candidates and the course, eg with regard to volunteering placement etc. 54 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

57 Appendix 1 Key/Core skills mapping The qualification provides opportunities to gather evidence for the accreditation of Key/Core skills as shown in the table below. However, to gain Key/Core Skills certification the Key/Core Skills would need to be taken as additional qualifications. Unit number/ and title Communication Application of Number Information Technology Unit number/ and title Problem Solving Improving own learning and performance Working With Others Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 55

58 Appendix 2 The wider curriculum Candidates taking this qualification may also have the opportunity to gather evidence towards citizenship and personal, social and health education Identification of opportunities for evidence generation of spiritual, moral, ethical, European development, Environmental education and Health and Safety Unit No and Title Spiritual, moral, ethical, social and cultural European development Environmental education Health and safety Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

59 Appendix 3 Sources of general information The following documents contain essential information for centres delivering City & Guilds qualifications. They should be referred to in conjunction with this handbook. To download the documents and to find other useful documents, go to the Centres and Training Providers homepage on Providing City & Guilds qualifications A Guide to Centre and Qualification Approval contains detailed information about the processes which must be followed and requirements which must be met for a centre to achieve approved centre status, or to offer a particular qualification. Specifically the document includes sections on: the centre and qualification approval process and forms assessment, verification and examination roles at the centre registration and certification of candidates non compliance complaints and appeals equal opportunities data protection frequently asked questions. Ensuring quality contains updates and good practice exemplars for City & Guilds assessment and policy issues. Specifically the document contains information on: management systems maintaining records assessment quality assurance external verification. Access to Assessment & Qualifications provides full details of the arrangements that may be made to facilitate access to assessments and qualifications for candidates who are eligible for adjustments in assessment. The centre homepage section of the City & Guilds website also contains useful information such on such things as: Walled Garden Find out how to register and certificate candidates on line Qualifications and Credit Framework (QCF) Contains general guidance about the QCF and how qualifications will change, as well as information on the IT systems needed and FAQs Events Contains dates and information on the latest Centre events On line assessment Contains information on how to register for GOLA assessments. Level 1 Award in Preparation for Event Volunteering (Personal Best) ( ) 57

60 Appendix 4 Volunteer pathway Volunteer Pathways Level 4 NVQ in Managing Sport & Active Leisure Level 3 NVQ in Coaching Level 3 NVQ in Sports Development Level 3 NVQ in Instructing Physical Activity Exercise Level 4 HPD in Sport & Recreation Management Level 3 NVQ in Spectator Safety Level 3 Certificate in Advanced Fitness Instructing Level 3 Progression Award in Sport & Leisure 4 3 Level 2 NVQ in Coaching Signpost routes into coaching Level 2 NVQ in Instructing Exercise & Fitness Level 2 Award in Working with Participants with Disabilities in Sport & Active Leisure Level 2 NVQ in Spectator Safety Level 2 Award in Understanding Stewarding at Spectator Events Level 2 NVQ in Activity Leadership Level 1 Award in Preparation for Event Volunteering Level 2 Certificate in Fitness Instructing Level 2 Diploma in Sport & Leisure Signpost routes into leisure Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

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62 City & Guilds Skills for a brighter future 0 Level 1 Award in Preparation for Event Volunteering (Personal Best) ( )

63 Useful contacts Type Contact Query UK learners T: +44 (0) E: International learners T: +44 (0) F: +44 (0) E: Centres T: +44 (0) F: +44 (0) E: Single subject qualifications International awards T: +44 (0) F: +44 (0) F: +44 (0) (BB forms) E: T: +44 (0) F: +44 (0) E: Walled Garden T: +44 (0) F: +44 (0) E: Employer T: +44 (0) E: Publications T: +44 (0) F: +44 (0) General qualification information General qualification information Exam entries Registrations/enrolment Certificates Invoices Missing or late exam materials Nominal roll reports Results Exam entries Results Certification Missing or late exam materials Incorrect exam papers Forms request (BB, results entry) Exam date and time change Results Entries Enrolments Invoices Missing or late exam materials Nominal roll reports Re-issue of password or username Technical problems Entries Results GOLA Navigation User/menu option problems Employer solutions Mapping Accreditation Development Skills Consultancy Logbooks Centre documents Forms Free literature If you have a complaint, or any suggestions for improvement about any of the services that City & Guilds provides, feedbackandcomplaints@cityandguilds.com