WELCOME TO THE BOARD SCORECARD WORKSHOP

Size: px

Start display at page:

Download "WELCOME TO THE BOARD SCORECARD WORKSHOP"

Noreen Cannon
6 years ago
Views:

1 L E E M E M O R I A L HEALTH SYSTEM BOARD OF DIRECTORS WELCOME TO THE BOARD SCORECARD WORKSHOP Facilitated by: Brad Pollins System Director Organizational Effectiveness

2 BOARD OF DIRECTORS OFFICE FAX: P.O. BOX 2218 FORT MYERS, FLORIDA L E E M E M O R I A L HEALTH SYSTEM BOARD OF DIRECTORS CAPE CORAL HOSPITAL GULF COAST MEDICAL CENTER Board Scorecard Workshop HEALTHPARK MEDICAL CENTER LEE MEMORIAL HOSPITAL THE CHILDREN S HOSPITAL THE REHABILITATION HOSPITAL Thursday, May 19, :00 p.m. to 6:30 p.m. Lee Memorial Hospital Boardroom 2776 Cleveland Avenue, Ft. Myers, FL LEE PHYSICIAN GROUP LEE CONVENIENT CARE AGENDA BOARD OF DIRECTORS DISTRICT ONE Stephen R. Brown, M.D. Marilyn Stout DISTRICT TWO Richard B. Akin Nancy M. McGovern, RN, MSM DISTRICT THREE Lois C. Barrett, MBA Linda L. Brown, MSN, ARNP 1. CALL TO ORDER: (Richard Akin, Board Chairman) 2. Board Scorecard Workshop (Brad Pollins, System Director Organizational Effectiveness) 3. ADJOURNMENT (Richard Akin, Board Chairman) DISTRICT FOUR Diane Champion Chris Hansen DISTRICT FIVE Donald A. Brown James Green

3 Board of Directors Board Scorecard WORKSHOP May 19, 2011 Lee Memorial Hospital, Boardroom Purpose: To develop a performance scorecard for the Board of Directors of Lee Memorial Health System Date: May 19, 2011 Location: Lee Memorial Hospital, Boardroom, 2776 Cleveland Avenue, Ft. Myers, FL Attendees: District 1: Steve Brown Marilyn Stout Others: District 2: Richard Akin Nancy McGovern BOARD OF DIRECTORS District 3: Lois Barrett Linda Brown District 4: Chris Hansen Diane Champion Jim Nathan, John Wiest, Cathy Stephens, Brad Pollins Jim Humphrey, Mary McGillicuddy District 5: Donald Brown James Green Desired Outcomes Build understanding about the purpose and desired outcomes of the workshop Describe the difference between a System Scorecard and a Board of Directors Performance Scorecard Identify the categories of a Board of Directors Performance Scorecard Identify potential metrics for each of the scorecard categories Determine the need for a Board of Directors planning workshop to set the 2012 agenda. The desired outcomes of a late summer workshop will be to: o Clarify the principle roles of the LMHS Board of Directors o Finalize the purpose of the LMHS Board of Directors o Identify the strategic priorities for LMHS o Develop understanding about change management Page 1 of 2

4 Board of Directors Board Scorecard WORKSHOP May 19, 2011 Lee Memorial Hospital, Boardroom When WHAT Who 4:00pm 4:10 pm 4:10pm 4:30pm 4:30pm 6:00pm 6:00pm 6:30pm WELCOME & CALL TO ORDER BOARD SCORECARD WORKSHOP WORKSHOP GUIDELINES PURPOSE OVERVIEW Describe why this session is needed and why it is needed now Introduce Brad Outcome: Everyone understands the reason for the session. SCORECARD OVERVIEW Facilitate a discussion on defining what a scorecard is and does Review a definition of a System Scorecard and a Board of Directors Scorecard and discuss the difference Introduce the concept that the Board of Directors Scorecard should provide tangible evidence of each Directors value add to the system Outcome: Everyone understands the purpose and desired outcomes of the retreat. SCORECARD DEVELOPMENT Distribute index cards and ask each Director to write a list of potential scorecard categories that could be used to measure the Director s value add Ask each Director to report out Facilitate a discussion to finalize the categories Identify metrics for each category which would demonstrate performance Outcome: A draft Board of Directors Scorecard. PLANNING WORKSHOP & NEXT STEPS Determine the need for a late Summer/early Fall planning and change management workshop for the Board of Directors. Outcome: A draft Board of Directors Scorecard. Richard Akin, Chairman Jim Humphrey, Counsel Chris Hansen, Board Member Brad Pollins, Facilitator Brad Pollins Brad Pollins 6:30 p.m. Adjourn Richard Akin, Chairman Page 2 of 2

5 Board of Directors Retreat May 19,

6 Opening Comments Welcome & Call to Order Richard Akin, Board Chairman Workshop Guidelines Jim Humphrey, Board Counsel Purpose Overview Chris Hansen, Board Member 2

7 Purpose To develop a performance scorecard for the Board of Directors of Lee Memorial Health System. 3

8 Desired Outcomes Describe the difference between a System Scorecard and a Board of Directors Performance Scorecard Identify the categories of a Board of Directors Performance Scorecard Identify potential metrics for each of the scorecard categories Determine the need for a Board of Directors planning workshop to set the 2012 agenda. The desired outcomes of a late summer workshop could be to: Clarify the principle roles of the LMHS Board of Directors Finalize the purpose of the LMHS Board of Directors Identify the strategic priorities for LMHS Develop understanding about change management 4

9 Board Overview 5

10 3 Key Duties 1. Management Oversight 2. Financial Oversight 3. Strategic Planning Oversight 6

Being a Great Board Member 1. Know why you re on the Board 2. Be Careful 3. Serve Owners (Stakeholders ) Interests 4. Do your homework 5. Show up and pay attention 6.

11 Being a Great Board Member 1. Know why you re on the Board 2. Be Careful 3. Serve Owners (Stakeholders ) Interests 4. Do your homework 5. Show up and pay attention 6. Disagree harmoniously 7. No hand grenades, please 8. Trust the Committees 9. Practice mouth moderation 10. Let the full-time people run the show 11. Take care of the numbers 12. Demand a good roadmap 7

12 Board Purposes 1. Oversee and set policy for the operation and direction of the health system* 2. Provide appropriate succession plan and provide oversight to ensure management executes 3. Provide oversight of that which is the mission and vision of the system being elected makes us responsible to our community and its interests 4. Guidance through policy making which gives the parameters for the system to function 5. To bring order and working peace to the organization and bring ethics to the care of the sick 6. Have fiduciary responsibility for the health system and hire and evaluate the CEO 7. Balance the mission of a public health system with interest of the public that elected us 8. Primary organization giving direction to the system pertaining to patient care. More than merely policy but safety, transparency and leadership 9. To assure that the public LMHS fulfills its mission to provide comprehensive health services to Lee County residents and visitors within the constraints of economic and programmatic reality 10. To ensure exceptional quality care in a personalized and professional manner 11. To fulfill the responsibilities in the enabling act 12. Oversee and steer the LMHS ship on behalf of the citizens of SWFL 13. To protect the trust of the public in the matters of delivery of health care 8

13 Functions Should Perform 1. Ensuring quality to fulfill the mission and vision of the system for the citizens of Lee County 2. Should have a public outreach function to educate the public system advocate to the community around particular issues of importance 3. Financial oversight 4. Establish boxes and their boundaries for issues critical to the organization (e.g. Red Rules) with a collaborative approach 5. Eyes and ears of the Medical Staff an outlet for them 6. Being prepared for meetings read material before meeting so prepared to ask questions 7. Attendance so can participate in the discussion around any issue 8. Safety assure mission of safety of mission is fulfilled and meets its goals 9. Liaison role 10. Credentials and privileging physicians 11. Employ and evaluate CEO and ensure Succession Plan in place for CEO and that CEO has one for mission critical positions 12. Oversee that there is a Strategic Plan in place and evaluate on a regular basis 13. Support the decisions of the Board 14. Governance not management 15. Advocate for fund raising 9

Business Scorecard A Business Scorecard is tool that provides a snapshot of selected factors of the company's performance and may include metrics such

14 Business Scorecard A Business Scorecard is tool that provides a snapshot of selected factors of the company's performance and may include metrics such as financial, customer, employee, community, technology, suppliers, processes, and innovation in comparison with your industry peers and competitors. 10

Key Question Is there any difference between a Balanced Scorecard that's used for the Board of Directors and one that's used for the management team? Can the same scorecard be used for both?

15 Key Question Is there any difference between a Balanced Scorecard that's used for the Board of Directors and one that's used for the management team? Can the same scorecard be used for both? Boards of Directors have different roles in different types of organizations. Typically the board is responsible for the actions of the CEO or Executive Director as well as the results of the organization. They are responsible for the "What" and not the "How. You could then see a BOD scorecard just having the outcome objectives on the strategy map. So I guess, in summary, you might find that a BOD scorecard would be the same or just a summary of parts of the enterprise scorecard. The only times that I have seen things on a BOD scorecard that are not on an enterprise scorecard is when the BOD is trying to add unique value and or improve its own performance as a unit. Ted Jackson 11

16 Board Scorecard A Board Scorecard is tool that provides information about the performance of Board members. Provides tangible evidence that Board members are providing value. 12

17 Key Question What is meant by performance? What are the factors you would measure to determine the value add of the Board members? 1. Insert here 13

18 Metrics For each category, what are the metrics? In other words, what would be the evidence to demonstrate performance for the category? Category 1: Category 2: Category 3: Category 4: Category 5: 14

19 Next Steps Finalize the Board of Directors Scorecard Determine the need for a Board of Directors planning workshop to set the 2012 agenda. The desired outcomes of a late summer workshop will be to: Clarify the principle roles of the LMHS Board of Directors Finalize the purpose of the LMHS Board of Directors Identify the strategic priorities for LMHS Develop understanding about change management 15

20 Closing 16

College of the Desert

College of the Desert www.collegeofthedesert.edu BOARD SELF-EVALUATION FORM Please rate the Board in the following key functional areas. 1=strongly disagree; 2=somewhat disagree; 3=somewhat agree; 4=agree;