RTO Managers Session 4

Transcription

1 RTO Managers Session 4

2 Webinar overview Human Resource Requirements Physical Resource Requirements Complaints and Appeals End of Year Surveys Internal Audit Data Gathering, Checking & Submission Key VET Sector Updates

3 Human Resource Requirements

4 Trainer and Assessor Requirements Vocational competence, currency & VET currency 1.13 Training & assessing - competence 1.14 Assessment only - competence 1.15 Professional development 1.16

5 Fact Sheets ASQA TAC

6 Vocational competence, currency & VET currency In addition to the requirements specified in Clause 1.14 and Clause 1.15, the RTO s training and assessment is delivered only by persons who have: a) vocational competencies at least to the level being delivered and assessed; b) current industry skills directly relevant to the training and assessment being provided; and c) current knowledge and skills in vocational training and learning that informs their training and assessment. Industry experts may also be involved in the assessment judgement, working alongside the trainer and/or assessor to conduct the assessment. 1.13

7 Vocational competence, currency & VET currency Data Provision Requirements DPR 5.1 m) evidence to demonstrate that each trainer and assessor has the necessary training and assessment competencies and the relevant vocational competency for each VET qualification, VET accredited course, module and unit of competency that they deliver and assess; 1.13

8 Vocational competence, currency & VET currency Same Unit Equivalence through university study Velg Training Trainer / Assessor Profile [Product] 1.13

9 Vocational competence, currency & VET currency In addition to the requirements specified in Clause 1.14 and Clause 1.15, the RTO s training and assessment is delivered only by persons who have: a) vocational competencies at least to the level being delivered and assessed; b) current industry skills directly relevant to the training and assessment being provided; and c) current knowledge and skills in vocational training and learning that informs their training and assessment. Industry experts may also be involved in the assessment judgement, working alongside the trainer and/or assessor to conduct the assessment. 1.13

10 Vocational competence, currency & VET currency Current industry skills are the knowledge, skills and experience required by VET trainers and assessors and those who provide training and assessment under supervision to ensure that their training and assessment is based on current industry practices and meets the needs of industry Source: Standards for RTOs 2015, Glossary

11 Vocational competence, currency & VET currency Current industry skills may be informed by consultations with industry and may include, but is not limited to: a) having knowledge of and/or experience using the latest techniques and processes; b) possessing a high level of product knowledge; c) understanding and knowledge of legislation relevant to the industry and to employment and workplaces; d) being customer/client-oriented; e) possessing formal industry and training qualifications; and f) training content that reflects current industry practice Source: Standards for RTOs 2015, Glossary

12 Vocational competence, currency & VET currency Why Where When Who What Velg Training Trainer / Assessor Profile [Product] 1.13

13 Vocational competence, currency & VET currency In addition to the requirements specified in Clause 1.14 and Clause 1.15, the RTO s training and assessment is delivered only by persons who have: a) vocational competencies at least to the level being delivered and assessed; b) current industry skills directly relevant to the training and assessment being provided; and c) current knowledge and skills in vocational training and learning that informs their training and assessment. Industry experts may also be involved in the assessment judgement, working alongside the trainer and/or assessor to conduct the assessment. 1.13

14 Vocational competence, currency & VET currency This requirement has not changed 1.13

15 Training & assessing - competence Trainer and Assessor Requirements at a Glance Role Voc Comp Ind Curr VET Curr Trainer Credentials Prior to 31 Mar 2019 After 1 Apr

16 Professional development Professional development means activities that develop and/or maintain an individual s skills, knowledge, expertise and other characteristics as a trainer or assessor. This includes both formal and informal activities that encompass vocational competencies, currency of industry skills and knowledge and practice of vocational training, learning and assessment, including competency based training and assessment. Examples of professional development activities include: a) participation in courses, workshops, seminars, conferences, or formal learning programs; b) participation in mentoring, professional associations or other learning networks; c) personal development through individual research or reading of publications or other relevant information; d) participation in moderation or validation activities; and e) participation in industry release schemes. Source: Standards for RTOs 2015, Glossary 1.16

17 Professional development Afterwards keep Statement of Attendance Other documentation provided PD log 1.16

18 Supervision Arrangements SRTO 1.17 If the trainer/assessor does not meet the requirements outlined in SRTO 1.14 then they must work under the supervision of someone who does

19 Supervision Arrangements When might this affect your RTO? Contract trainer New trainer Experienced trainer who has not upgraded qualifications Trainer who does not want to get the full qualification

20 Supervision Arrangements Experience of Trainer Level of Supervision Required

21 Supervision Arrangements Observations Interview notes Feedback & Evaluations Annotated Training materials Evidence Minutes of Meetings Team Assessment notes Annotated Units of Competency Source: Standards for RTOs 2015, Clause 1.20

22 Supervision Arrangements Trainer under supervision must have Vocational Competence Current relevant industry skills Source: Standards for RTOs 2015, Clause 1.17

23 Supervision Arrangements Trainer under supervision must have one of the following prior to delivering: TAESS00007/ TAESS00014 Enterprise Trainer Presenting Skill Set TAESS00008/ TAESS00013 Enterprise Trainer Mentoring Skill Set TAESS00003/ TAESS00015 Enterprise Trainer and Assessor Skill Set Source: Standards for RTOs 2015, Clause 1.17

24 Physical resources for T & A

25 Physical resources for T & A Documentation Qualification rules Assessment methods and tools Strategies for training & assessment Required physical resources T & A Staff involved (HR) Training materials TAS should be a living document specific to the training product being delivered and the learner cohort. TAS provides overview of whole qualification or skill set being delivered TAS may be more than one document and may be supplemented by more detailed session plans.

26 Physical resources for T & A Documentation is a resource. Strategies for training and assessment Define: qualification rules core and elective units to be delivered pre-requisite and co-requisite units sequencing and timing of delivery

27 Physical resources for T & A Specify: physical resources required to reflect workplace conditions and meet Training Package requirements Indicate: access to required resources

28 Physical resources for T & A Standard training room resources desks, projectors, screens, etc. necessary software packages Access to real workplaces Workplace resources documents, forms, check sheets, etc equipment actually used in the workplace Resources as prescribed in the Training Package units of competency and their accompanying assessment requirements An RTO must demonstrate that it has access to all necessary physical resources, in sufficient quantities to meet the needs of cohorts of learners

29 Physical resources for T & A Identify training materials: Self-developed Commercial Text books Websites Guides to usage of above Text; Video; Sound Need to be checked to ensure that they meet all requirements of the unit. Do LL&N demands match unit needs and learner abilities?

30 Physical resources for T & A Defined assessment methods, need to be linked to actual assessment materials Assessment tools (learner & assessor versions) Marking guides / benchmark criteria Documentation for recording learner outcomes Mapping document Student work

31 Summary Physical Resources for T & A Documentation - Strategies for training and assessment Access to training package or accredited course document Facilities consistent with training package requirements Other resources consistent with training package requirements Training materials Assessment materials instruments; marking and mapping guides

32 Complaints and Appeals

33 What do the Standards say? Must have a complaints policy RTO, trainers, assessors, other staff Third parties Learners Must have an appeals policy These may be combined

34 What do the Standards say? Principles of natural justice Procedural fairness Publicly available Procedure to follow Acknowledged in writing Provision for independent mediator

35 What do the Standards say? Finalise within 60 calendar days Or advise in writing re progress Keep informed Securely maintain records Continuous improvement

36 National Training Complaints Hotline The Hotline is accessible on (option 4), Monday to Friday from 8:00 am to 6:00 pm nationally or via at

37 End of year surveys QI & CI

38 End of year surveys Quality Indicator Surveys Continuous Improvement Surveys

39 Quality Indicator Survey Collection Quality Indicator Surveys Learner engagement surveys Employer satisfaction surveys*

40 Quality Indicator Survey Collection Student surveys Currently enrolled students towards the end of their training Can be conducted using online tools such as Survey Monkey Questions must be from the surveys and cannot be changed ACER fee-for-service tool Census or sample?

41 VET Quality Indicator Services (VETQIS) Run by the Australian Council for Educational Research (ACER) Designed to support RTOs with collecting, analysing, and reporting against the Learner Engagement and Employer Satisfaction indicators Tailors a range of objective comparative reporting options to RTOs based on the types of additional quality data vetqis@acer.edu.au Fee for service

42 Making use of the survey

43 Interpreting Quality Indicator Data Is the data on which decisions are to be made sound? What do scale average scores suggest? Scores are on a point metric scale 0 = strongly disagree 33 = disagree 67 = agree 100 = strongly agree Need to allow for a range in responses of around 10 scale points

44 Interpreting Quality Indicator Data What data are available for evidence-based continuous improvement Examine what contexts should inform the interpretation of results Consider whether the data on which decisions are to be made are sound Track how results vary over time Compare results against relevant criteria Analyse scale average scores

45 Analyse and summarise results Use a spreadsheet to tally up all responses (or use an online survey tool) Consider fact sheet information Look for trends, areas for improvement, impacts on data, etc For each key area summarise the results, explanations for anomalies and recommendations for changes in paragraphs Distribute information and discuss with trainers/assessors

46 Continuous Improvement Surveys Don t ask the same questions again There will be other areas you need to seek feedback on Work out the extra things you need to find out The Learner Engagement Survey is generic Allow for more prescriptive feedback Administer at the same time or more often

47 The most important part Why do we do surveys? To find out information. What do we do with that information? So far we have analysed it and made recommendations. What next? Act on those recommendations! Otherwise it has all been a waste of time.

48 Internal audit and follow-up on reviews & rectifications

49 Clause 2.2 What do the Standards say? The RTO: systematically monitors the RTO s training and assessment strategies and practices to ensure ongoing compliance with Standard 1; and systematically evaluates and uses the outcomes of the evaluations to continually improve the RTO s training and assessment strategies and practices. Evaluation information includes but is not limited to quality/performance indicator data collected under Clause 7.5, validation outcomes, client, trainer and assessor feedback and complaints and appeals.

50 Internal Reviews As per your annual planning If you offer a qualification with 2 different streams then review both For each training product delivered Staff involved RTO Manager Curriculum Leaders Trainers Assessors

51 Systematic Scheduled across registration period Allows for Staff engagement Industry Engagement Validation / Moderation Feedback / surveys Internal Reviews Internal Audit Sampling Follow up

52 Review Follow-up Document review findings Identify areas of non-compliance Identify areas for improvement Identify: what action is required, who will have carriage of this action, timelines within which action must occur, how ongoing action will be monitored and signed off.

53 Document required actions Rectification requirements Detail an action plan below of how any non-compliances will be addressed and by whom, and a timeframe for when this will be completed. After action has been taken (i.e. meeting, follow-up review, etc.) the person responsible for overseeing the self assessment/internal audit process should record when the rectifications have been made. Clause Description of action required Timeframe Person responsible Date rectified

54 Following all sign-offs Finalise approval process for new versions (if applicable) Record changes in some form of continuous improvement register Advise all team members of changes needed/made

55 Relationship to Internal Audit Internal Audit should be after reviews for each training area Take into account processes followed for reviews Further explore the overall policies and procedures of the RTO Reviews appropriate implementation of policies and procedures Needs to be documented

56 Data Checking & Submission

57 Accuracy of Data One of the most important processes of the year Consequences if not correct Access your RTO s procedure Should be the same for all qualification areas across the RTO

58 AVETMISS Australian Vocational Education and Training Management Information Statistical Standard It is a national data standard that ensures consistent and accurate capture and reporting of Vocational Education and Training (VET) information National Centre for Vocational Education Research (NCVER) is the custodian of the Standard

59 Link to Fact Sheet

60 5 Report any errors for correction or sign off Procedures 1 Record data on markbook/ spreadsheet 4 Check print out against original AVETMISS Data 2 Submit to AVETMISS Operator 3 AVETMISS Operator enters and provides printout

61 Total VET Activity National VET Provider Collection Data Requirements Policy Many fact sheets available on NCVER s website RTOs submit by the end of February each year to NCVER If reporting to State Training Authorities there will be different dates RTO Managers will set due dates for all data Certification 30 calendar days

62 NCVER Video Why your enrolment counts The video on the following slide has been sourced from NCVER s YouTube channel and can be accessed using the link ee4

63 USI Requirements All students must have a Unique Student Identifier (USI) prior to issuing certification Have a process to check that every student has a verified USI What happens with students who do not have a verified USI? Third party arrangements

64 Certification Documentation Fact sheet on ASQA s website Check your templates Use a form of fraud protection Certificates must include authenticity measures, such as: issuing organisation s seal a unique watermark corporate identifier or document number Remember timeframes 30 calendar days

65 Register of Qualifications Issued Key is that you need enough information to reissue the certificate 30 years down the track

66 Key VET sector updates

67 Key VET sector updates Change to the Standards for RTOs 2015 TAE Update National Code 2018 ASQA Update AISC Update

68 Changes to the Standards Amendments have now been incorporated into the Standards for RTOs 2015 New Trainer/Assessor credential requirements Timeframe to update qualifications (if required) is 1 April 2019 Changes also apply to validation requirements

69 TAE Update Passed the transition date for TAE10 qualifications these cannot be delivered anymore As at 20 October there are now 51 RTOs registered to deliver TAE40116 (and this number is growing)

70 National Code 2018 National Code of Practice for Providers of Education and Training to Overseas Students 2018 (National Code 2018) Key areas for reform include: requiring more detail on a student's course and refund arrangements in the written agreement strengthening arrangements for the care and welfare of students under the age of 18 provides greater guidance for providers on the circumstances in which student transfer requests should be granted supporting overseas students to fulfil visa requirements by strengthening the provisions to monitoring overseas students' course attendance and progress

71 ASQA Update Recommended reading: Course duration report Provider Profiles (website information)

72 Australian Industry & Skills Committee September Communique Future Skills and Training Resource A practical resource intended to assist IRCs in developing their future Industry Skills Forecasts and Proposed Schedules of Work. Cross sector projects information The Australian Industry and Skills Committee (AISC) has established eight cross-sector projects to address common skills needs, minimise duplication of units, consolidate existing units and remove units that are no longer being used.

73 What we covered Human Resource Requirements Physical Resource Requirements Complaints and Appeals End of Year Surveys Internal Audit Data Gathering, Checking & Submission Key VET Sector Updates

74 Live Q&A session with Carol Hunter 20 November am 12.00pm (AEST: QLD)