Audit report VET Quality Framework Standards for Registered Training Organisations 2015

Transcription

1 Audit report VET Quality Framework Standards for Registered Training Organisations 2015 ORGANISATION DETAILS Organisation s legal name: Australian Hospitality Recognition Pty Ltd Trading name/s: RTO number: CRICOS number: Australian Skills Management Institute; Australian Hospitality Skills Recognition na AUDIT TEAM Lead auditor: Auditor/s: Technical advisor/s: Mark Shrubshall na na AUDIT DETAILS Application number/s: Audit number/s: Audit reason 1: Application - renewal Audit reason 2: n/a Audit reason 3: n/a Activity type: Site visit Address of site/s visited: Level 7, 320 Adelaid Street Brisbane city 4000 Y-Care 45 Mary Street Kingston Date/s of audit: 13,14,15 & 16 July 2015 Organisation s contact for audit: Robert Claridge Chief Executive Officer rob@australianhospitalityskills.edu.au Clauses audited: ,1.26, 1.27, 2, 3, 4, 5, 6, 7.3, 8.2, 8.6 BACKGROUND During the audit process the organisation requested the removal of the following qualifications: o TAE40110 Certificate IV in Training and Assessment o FDF20411 Certificate II in Wine Industry Operations. The Australian Hospitality Skills Recognition Pty Ltd provides training and assessment to various industries and from a range of training packages (BSB, CHC,CPC,FDF,SIT,MTM). The organisation has gone through a recent period of rapid expansion. The organisation has partnership arrangements with 5 high schools for the delivery of selected hospitality qualifications. Domestic delivery is currently being conducted in venues in Queensland Australian Skills Quality Authority 1 of 76

2 The organisation has registered overseas delivery in China, India, Malaysia, Sri Lanka,Vietnam, United Arab Emirates, Philippines. Current activity is based in China and Abu Dhabi. The organisations core business involves approximately 30% RPL and 70% face to face. Core clients consist of high school students, exiting employees, new entrants, mature aged students. Revenue sources consist of Fee for Service, User Choice and Certificate III Guarantee. It is noted that the delivery/assessment of CUV30211 Certificate III in Aboriginal or Torres Strait Islander Cultural Arts is conducted in a prison under difficult circumstances with disadvantage candidates. Total number of current enrolments in RTO as at audit date: 500 AUDIT SAMPLE Code Training products Mode/s of delivery / assessment* BSB50215 Diploma of Business Face to Face 4 BSB51915 CHC30113 Diploma of Leadership and Management Certificate III in Early Childhood Education and Care Australian Skills Quality Authority 2 of 76 Face to Face 0 Face to face 80 CHC30212 Certificate III in Aged Care Face to face 47 CHC50113 Diploma of Early Childhood education and Care Face to face 0 CPC32111 Certificate III in Signage Workplace 0 CUV30211 FDF20411 FDF40811 ICP30615 MTM30111 SIT30813 SIT40413 TAE40110 Certificate III in Aboriginal or Torres Strait Islander Cultural Arts Certificate II in Wine Industry Operations Certificate IV in Advanced Baking Certificate III in Printing and Graphic Arts (Screen Printing) Certificate III in Meat Processing (Boning Room) Certificate III in Commercial Cookery Certificate IV in Commercial Cookery Certificate IV in Training and Assessment Assessment only 48 Face to face 0 Assessment only 1 Workplace 0 Assessment only 0 Workplace 7 Assessment only 36 Face to face 0 Current enrolments (If not yet on scope, record N/A)

3 HLTFS207C HLTFS310C Follow basic food safety practices Apply and monitor food safety requirements Face to face 0 Face to face 0 RIIHAN201D Operate a forklift Face to face 0 SIRRFSA001A Apply retail food safety practices Face to face 0 TLILIC2001A Licence to operate a forklift Face to face 0 *Apprenticeship, Traineeship, Face to face, Distance, Online, Workplace, Mixed, Other (specify) INTERVIEWEES Name Position Training products Rob Claridge Chief Executive Officer SIT30813 Certificate III in Commercial Cookery SIT40413 Certificate IV in Commercial Cookery Mark Doran Director Training and Compliance BSB50215 Diploma of Business Heidi Buenders Project Manager na ORIGINAL FINDING AT TIME OF AUDIT Audit finding as at 16/07/2015: Critical non-compliance The level of non-compliance considers the potential for an adverse impact on the quality of training and assessment outcomes for students. If non-compliance has been identified, this audit report describes evidence of the noncompliance. Refer to notification of non-compliance for information on providing further evidence of compliance. AUDIT FINDING FOLLOWING ANALYSIS OF RECTIFICATION EVIDENCE Audit finding following analysis of additional evidence provided on 10/9/2015: Compliant AUDIT FINDING BY STANDARD Standard Original finding Finding following rectification Standard 1 Not compliant Compliant Standard 2 Not compliant Compliant Standard 3 Compliant n/a Standard 4 Not compliant Compliant Standard 5 Not compliant Compliant Australian Skills Quality Authority 3 of 76

4 Standard 6 Compliant n/a Standard 7 Not compliant Compliant Standard 8 Not compliant Compliant ABOUT THIS REPORT This report details findings against the Standards for Registered Training Organisations The evidence guidance included against each clause is designed to guide the auditor and RTO on the requirements of the clause. The evidence guidance is not designed to limit the audit findings and there may be other factors an auditor takes into consideration when determining whether compliance has been demonstrated. Where evidence of non-compliance is identified, the Reasons for finding of non-compliance section of the report will document the issues that were considered in the formulation of a finding of noncompliance. Australian Skills Quality Authority 4 of 76

5 STANDARD 1 The RTO s training and assessment strategies and practices are responsive to industry and learner needs and meet the requirements of training packages and VET accredited courses. To be compliant with Standard 1 the RTO must meet the following: Clause 1.1 The RTO s training and assessment strategies and practices, including the amount of training they provide, are consistent with the requirements of training packages and VET accredited courses and enable each learner to meet the requirements for each unit of competency or module in which they are enrolled. Original finding: Not compliant Following rectification: Compliant Evidence guidance Y N N/A A training and assessment strategy (or strategies) was provided for each training product sampled Each strategy is consistent with the requirements of the training product Each strategy provides a framework to guide the learning requirements and the training and assessment arrangements of each training product the macro level requirements of the learning and assessment process Each strategy identifies an amount of training to be provided to learners that is consistent with the requirements of the training product Each strategy has been consistently implemented NOTE transition arrangements may apply to this clause for audits conducted prior to 30 June 2015 Reasons for finding of non-compliance: CUV30211 Certificate III in Aboriginal or Torres Strait Islander Cultural Arts The organisation did not demonstrate that each strategy provides a framework to guide the learning requirements and the training and assessment arrangements of each training product. The above qualification is registered as assessment only however the strategy identifies that gap training is offered. (This is also reflected in the marketing material which is identified in Clause 4.1). The organisation is unable to offer gap training if the course is registered as assessment only. This is further reflected in the absence of learning and assessment material identified in Clause 1.8 and Clause 1.3. In order to become compliant, the organisation is required to: CUV30211 Certificate III in Aboriginal or Torres Strait Islander Cultural Arts Demonstrate that the strategy for the above qualification provides a framework to guide the learning requirements and the training and assessment arrangements of each training product in line with its registration. Alternatively, the organisation may wish to amend the registration of the course from assessment only to delivery and assessment ensuring the training and assessment strategy reflects it. Analysis of rectification evidence: Australian Skills Quality Authority 5 of 76

6 1) CUV30211 Certificate III in Aboriginal or Torres Strait Islander Cultural Arts training and assessment strategy. The organisation demonstrated that the strategy for the above qualification provides a framework to guide the learning requirements and the training and assessment arrangements of each training product in line with its registration. Clause 1.2 For the purposes of Clause 1.1, the RTO determines the amount of training they provide to each learner with regard to: a) the existing skills, knowledge and the experience of the learner; b) the mode of delivery; and c) where a full qualification is not being delivered, the number of units and/or modules being delivered as a proportion of the full qualification. Original finding: Not compliant Following rectification: Compliant Evidence guidance Y N For each training product sampled, the amount of training to be provided identified in each strategy is consistent with: the existing skills, knowledge and experience of learners the mode/s of delivery the number of units and/or modules being delivered Each strategy is consistent with the AQF volume of learning benchmarks, taking into account the above items Reference: AQF, AQF volume of learning NOTE transition arrangements may apply to this clause for audits conducted prior to 30 June 2015 Reasons for finding of non-compliance: BSB51915 Diploma of Leadership and Management BSB50215 Diploma of Business CHC30113 Certificate III in Early Childhood Education and Care CHC50113 Diploma of Early Childhood education and Care CHC30212 Certificate III in Aged Care CUV30211 Certificate III in Aboriginal or Torres Strait Islander Cultural Arts CPC32111 Certificate III in Signage ICP30615 Certificate III in Printing and Graphic Arts (Screen Printing) SIT30813 Certificate III in Commercial Cookery SIT40413 Certificate IV in Commercial Cookery MTM30111 Certificate III in Meat Processing (Boning Room) FDF40811 Certificate IV in Advanced Baking Units TLILIC2001A Licence to operate a forklift truck SIRRFSA001A Apply retail food safety practices RIIHAN201D Operate a forklift HLTFS310C Apply and monitor food safety requirements Australian Skills Quality Authority 6 of 76

7 The organisation did not demonstrate that for each training product sampled, the amount of training to be provided identified in each strategy is consistent with: o The existing skills, knowledge and experience of learners For example, it is not clear how the organisation determined the amount of training in relation to learners existing skills, knowledge and experience. In order to become compliant, the organisation is required to: BSB51915 Diploma of Leadership and Management BSB50215 Diploma of Business Certificate III in Early Childhood Education and Care CHC50113 Diploma of Early Childhood education and Care CHC30212 Certificate III in Aged Care CUV30211 Certificate III in Aboriginal or Torres Strait Islander Cultural Arts CPC32111 Certificate III in Signage ICP30615 Certificate III in Printing and Graphic Arts (Screen Printing) SIT30813 Certificate III in Commercial Cookery SIT40413 Certificate IV in Commercial Cookery MTM30111 Certificate III in Meat Processing (Boning Room) FDF40811 Certificate IV in Advanced Baking Units TLILIC2001A Licence to operate a forklift truck SIRRFSA001A Apply retail food safety practices RIIHAN201D Operate a forklift HLTFS310C Apply and monitor food safety requirements Demonstrate that for each training product sampled, the amount of training to be provided identified in each strategy is consistent with: o The existing skills, knowledge and experience of learners Analysis of rectification evidence: 1) Admissions Policy and Procedures 2) Student Enrolment and Application Form BSB51915 Diploma of Leadership and Management BSB50215 Diploma of Business Certificate III in Early Childhood Education and Care CHC50113 Diploma of Early Childhood education and Care CHC30212 Certificate III in Aged Care CUV30211 Certificate III in Aboriginal or Torres Strait Islander Cultural Arts CPC32111 Certificate III in Signage ICP30615 Certificate III in Printing and Graphic Arts (Screen Printing) SIT30813 Certificate III in Commercial Cookery SIT40413 Certificate IV in Commercial Cookery MTM30111 Certificate III in Meat Processing (Boning Room) FDF40811 Certificate IV in Advanced Baking Units TLILIC2001A Licence to operate a forklift truck SIRRFSA001A Apply retail food safety practices RIIHAN201D Operate a forklift Australian Skills Quality Authority 7 of 76

8 HLTFS310C Apply and monitor food safety requirements The organisation demonstrated that for each training product sampled, the amount of training to be provided identified in each strategy is consistent with: o The existing skills, knowledge and experience of learners Clause 1.3 The RTO has, for all of its scope of registration, and consistent with its training and assessment strategies, sufficient: a) trainers and assessors to deliver the training and assessment; b) educational and support services to meet the needs of the learner cohort/s undertaking the training and assessment; c) learning resources to enable learners to meet the requirements for each unit of competency, and which are accessible to the learner regardless of location or mode of delivery; and d) facilities, whether physical or virtual, and equipment to accommodate and support the number of learners undertaking the training and assessment. Original finding: Not compliant Following rectification: Compliant Evidence guidance Y N For all training products sampled, there are sufficient: trainers and assessors educational and support services to meet the needs of learners learning resources that address the requirements of all components of the relevant training product and are accessible to all learners facilities and equipment to accommodate the number of learners Consistency is evident between each strategy and the above resources Reasons for finding of non-compliance: BSB51915 Diploma of Leadership and Management BSB50215 Diploma of Business Certificate III in Early Childhood Education and Care CHC50113 Diploma of Early Childhood education and Care CHC30212 Certificate III in Aged Care CUV30211 Certificate III in Aboriginal or Torres Strait Islander Cultural Arts CPC32111 Certificate III in Signage ICP30615 Certificate III in Printing and Graphic Arts (Screen Printing) SIT30813 Certificate III in Commercial Cookery SIT40413 Certificate IV in Commercial Cookery MTM30111 Certificate III in Meat Processing (Boning Room) FDF40811 Certificate IV in Advanced Baking Units TLILIC2001A Licence to operate a forklift truck SIRRFSA001A Apply retail food safety practices RIIHAN201D Operate a forklift HLTFS310C Apply and monitor food safety requirements Australian Skills Quality Authority 8 of 76

9 The organisation did not demonstrate that the RTO has, for all of its scope of registration, and consistent with its training and assessment strategies, sufficient: b) Educational and support services to meet the needs of the learner cohort/s undertaking the training and assessment; (reflected in Clause 1.7) CUV30211 Certificate III in Aboriginal or Torres Strait Islander Cultural Arts MTM30111 Certificate III in Meat Processing (Boning Room) FDF40811 Certificate IV in Advanced Baking The organisation did not demonstrate that the RTO has, for the above registered qualifications, and consistent with its training and assessment strategies, sufficient: c) Learning resources to enable learners to meet the requirements for each unit of competency, and which are accessible to the learner regardless of location or mode of delivery In order to become compliant, the organisation is required to: CUV30211 Certificate III in Aboriginal or Torres Strait Islander Cultural Arts MTM30111 Certificate III in Meat Processing (Boning Room) FDF40811 Certificate IV in Advanced Baking Demonstrate that The RTO has, for all of its scope of registration, and consistent with its training and assessment strategies, sufficient: c) Learning resources to enable learners to meet the requirements for each unit of competency, and which are accessible to the learner regardless of location or mode of delivery The organisation is not required to provide rectification evidence for Clause 1.3 b) as this is reflected in Clause 1.7. Submission of compliant rectification for Clause 1.7 will result in this dot point being compliant under Clause 1.3. Analysis of rectification evidence: 1) Provision of Student Support Services Policy and Procedure 2) Copy of amendment to FDF30610, FDF40811,MTM30111, MTM30511, SIT3113 to change to assessment only. CUV30211 Certificate III in Aboriginal or Torres Strait Islander Cultural Arts MTM30111 Certificate III in Meat Processing (Boning Room) FDF40811 Certificate IV in Advanced Baking The organisation demonstrated that the RTO has, for all of its scope of registration, and consistent with its training and assessment strategies, sufficient: c) Learning resources to enable learners to meet the requirements for each unit of competency, and which are accessible to the learner regardless of location or mode of delivery. The organisation submitted compliant rectification for Clause 1.7 resulting in Clause 1.3 b) becoming compliant. Clause 1.4 The RTO meets all requirements specified in the relevant training package or VET accredited course. Original finding: Not compliant Australian Skills Quality Authority 9 of 76 Following rectification: n/a Evidence guidance Y N N/A Training and assessment strategies and resources are consistent with the

10 requirements of each training product sampled Training and assessment practices are consistent with the requirements of each training product sampled Reasons for finding of non-compliance: CUV30211 Certificate III in Aboriginal or Torres Strait Islander Cultural Arts The organisation did not demonstrate that the training and assessment strategies are consistent with the requirements of each training product sampled as identified in Clause 1.1. CHC30113 Certificate III in Early Childhood Education and Care CHCEC005 Provide care for babies CHCECE003 Provide care for children CHC50113 Diploma of Early Childhood Education and Care CHCECE018 Nurture creativity in children BSB51915 Diploma of leadership and Management BSBMGT516 Facilitate continuous improvement BSBMGT517 Manage operational plan BSB50215 Diploma of Business BSBHRM506 Manage recruitment selection and induction processes CHC30212 Certificate III in Aged Care CHCAC319A Provide support to people living with dementia CHCICS302B Participate in the implementation of individualised plans CUV30211 Certificate III in Aboriginal or Torres Strait Islander Cultural Arts CUVACD201A Develope drawing skills to communicate ideas CUVPRP301A Produce creative work. SIT30813 Certificate III in Commercial Cookery SITHCCC309 Work effectively as a cook SIT40413 Certificate IV in Commercial Cookery SITHKOP403 Coordinate cooking operations CPC32111 Certificate III in Signage CPCCSI2002A Layout and design signage CPCCSI2001A Use colour for signage MTM30111 Certificate III in Meat Processing (Boning Room) MTMCOR202A Apply hygiene and sanitation practices MTMP3052C Bone small stock carcase-leg FDF40811 Certificate IV in Advanced Baking FDFRB3013A Produce artisan breads FDFRB4002A Control bakery operations to meet quality and production requirements Units SIRRFSA001A Apply retail food safety practices HLTFS207C Follow basic food safety practices HLTFS310C Apply and monitor food safety requirements The organisation did not demonstrate that the training and assessment practices are consistent with the requirements of each training product sampled as identified in Clause 1.8. In order to become compliant, the organisation is required to: The organisation is not required to provide rectification for this clause directly as Clause 1.4 is covered in the non-compliances in Clause 1.1, and Clause 1.8. The organisations response to Clause1.1 and Clause 1.8 will be analysed against the requirements of Clauses 1.4. Analysis of rectification evidence Australian Skills Quality Authority 10 of 76

11 The organisation provided compliant responses to Clause1.1 and Clause 1.8 resulting in Clauses 1.4 becoming compliant. Clause 1.5 The RTO s training and assessment practices are relevant to the needs of industry and informed by industry engagement. Original finding: Not compliant Following rectification: Compliant Evidence guidance Y N Training and assessment practices are informed by and consistent with the outcomes from industry engagement strategies NOTE transition arrangements may apply to this clause for audits conducted prior to 30 June 2015 Reasons for finding of non-compliance: BSB51915 Diploma of Leadership and Management BSB50215 Diploma of Business CHC30113 Certificate III in Early Childhood Education and Care CHC50113 Diploma of Early Childhood education and Care CHC30212 Certificate III in Aged Care CUV30211 Certificate III in Aboriginal or Torres Strait Islander Cultural Arts CPC32111 Certificate III in Signage ICP30615 Certificate III in Printing and Graphic Arts (Screen Printing) SIT30813 Certificate III in Commercial Cookery SIT40413 Certificate IV in Commercial Cookery MTM30111 Certificate III in Meat Processing (Boning Room) FDF40811 Certificate IV in Advanced Baking Units TLILIC2001A Licence to operate a forklift truck SIRRFSA001A Apply retail food safety practices RIIHAN201D Operate a forklift HLTFS310C Apply and monitor food safety requirements The organisation did not demonstrate that its training and assessment practices are informed by industry engagement for all programs. The organisation did not demonstrate that it had a process/ policy, procedure or similar to ensure that training and assessment practices are informed by and consistent with the outcomes from industry engagement strategies In order to become compliant, the organisation is required to: BSB51915 Diploma of Leadership and Management BSB50215 Diploma of Business CHC30113 Certificate III in Early Childhood Education and Care CHC50113 Diploma of Early Childhood education and Care CHC30212 Certificate III in Aged Care CUV30211 Certificate III in Aboriginal or Torres Strait Islander Cultural Arts CPC32111 Certificate III in Signage ICP30615 Certificate III in Printing and Graphic Arts (Screen Printing) SIT30813 Certificate III in Commercial Cookery SIT40413 Certificate IV in Commercial Cookery MTM30111 Certificate III in Meat Processing (Boning Room) FDF40811 Certificate IV in Advanced Baking Units TLILIC2001A Licence to operate a forklift truck SIRRFSA001A Apply retail food safety practices Australian Skills Quality Authority 11 of 76

12 RIIHAN201D Operate a forklift HLTFS310C Apply and monitor food safety requirements Demonstrate that its training and assessment practices are informed by industry engagement for all programs. Demonstrate that it had a process/ policy or procedure to ensure that training and assessment practices are informed by and consistent with the outcomes from industry engagement strategies Analysis of rectification evidence: 1) Programme Lifecycle Policy and Procedure 2) Validation tool Kit BSB51915 Diploma of Leadership and Management BSB50215 Diploma of Business CHC30113 Certificate III in Early Childhood Education and Care CHC50113 Diploma of Early Childhood education and Care CHC30212 Certificate III in Aged Care CUV30211 Certificate III in Aboriginal or Torres Strait Islander Cultural Arts CPC32111 Certificate III in Signage ICP30615 Certificate III in Printing and Graphic Arts (Screen Printing) SIT30813 Certificate III in Commercial Cookery SIT40413 Certificate IV in Commercial Cookery MTM30111 Certificate III in Meat Processing (Boning Room) FDF40811 Certificate IV in Advanced Baking Units TLILIC2001A Licence to operate a forklift truck SIRRFSA001A Apply retail food safety practices RIIHAN201D Operate a forklift HLTFS310C Apply and monitor food safety requirements The organisation demonstrated that its training and assessment practices will be informed by industry engagement for all programs. The organisation demonstrated that it has a process/ policy or procedure to ensure that training and assessment practices are informed by and consistent with the outcomes from industry engagement strategies. Clause 1.6 The RTO implements a range of strategies for industry engagement and systematically uses the outcome of that industry engagement to ensure the industry relevance of: a) its training and assessment strategies, practices and resources; and b) the current industry skills of its trainers and assessors. Original finding: Not compliant Australian Skills Quality Authority 12 of 76 Following rectification: Compliant Evidence guidance Y N N/A A range of industry engagement strategies have been developed Industry engagement strategies have been implemented Outcomes from industry engagement strategies have been systematically used to inform: training and assessment strategies training and assessment practices

13 resources, including facilities and equipment current industry skills required to be held by trainers and assessors NOTE transition arrangements may apply to this clause for audits conducted prior to 30 June 2015 Reasons for finding of non-compliance: BSB51915 Diploma of Leadership and Management BSB50215 Diploma of Business CHC30113 Certificate III in Early Childhood Education and Care CHC50113 Diploma of Early Childhood education and Care CHC30212 Certificate III in Aged Care CUV30211 Certificate III in Aboriginal or Torres Strait Islander Cultural Arts CPC32111 Certificate III in Signage ICP30615 Certificate III in Printing and Graphic Arts (Screen Printing) SIT30813 Certificate III in Commercial Cookery SIT40413 Certificate IV in Commercial Cookery MTM30111 Certificate III in Meat Processing (Boning Room) FDF40811 Certificate IV in Advanced Baking Units TLILIC2001A Licence to operate a forklift truck SIRRFSA001A Apply retail food safety practices RIIHAN201D Operate a forklift HLTFS310C Apply and monitor food safety requirements The organisation was unable to demonstrate that it had a range of strategies for industry engagement and systematically uses the outcome of that industry engagement to ensure the industry relevance of a) Its training and assessment strategies, practices and resources b) The current industry skills of its trainers and assessors In order to become compliant, the organisation is required to: BSB51915 Diploma of Leadership and Management BSB50215 Diploma of Business CHC30113 Certificate III in Early Childhood Education and Care CHC50113 Diploma of Early Childhood education and Care CHC30212 Certificate III in Aged Care CUV30211 Certificate III in Aboriginal or Torres Strait Islander Cultural Arts CPC32111 Certificate III in Signage ICP30615 Certificate III in Printing and Graphic Arts (Screen Printing) SIT30813 Certificate III in Commercial Cookery SIT40413 Certificate IV in Commercial Cookery MTM30111 Certificate III in Meat Processing (Boning Room) FDF40811 Certificate IV in Advanced Baking Units TLILIC2001A Licence to operate a forklift truck SIRRFSA001A Apply retail food safety practices RIIHAN201D Operate a forklift HLTFS310C Apply and monitor food safety requirements Demonstrate that it has a range of strategies for industry engagement and systematically uses the outcome of that industry engagement to ensure the industry relevance of Australian Skills Quality Authority 13 of 76

14 a) Its training and assessment strategies, practices and resources b) The current industry skills of its trainers and assessors Analysis of rectification evidence: 1) Program Lifecycle Policy and Procedure 2) Validation Tool Kit 3) Validation Schedule The organisation demonstrated that it has a range of strategies for industry engagement and systematically uses the outcome of that industry engagement to ensure the industry relevance of a) Its training and assessment strategies, practices and resources b) The current industry skills of its trainers and assessors. Clause 1.7 The RTO determines the support needs of individual learners and provides access to the educational and support services necessary for the individual learner to meet the requirements of the training product as specified in training packages or VET accredited courses. Original finding: Not compliant Following rectification: Compliant Evidence guidance Y N Support needs of learners have been identified Learners have access to educational and support services necessary for them to meet the requirements of the relevant training product Reasons for finding of non-compliance: The organisation did not demonstrate that learners have access to educational and support services necessary for them to meet the requirements of the relevant training product. The organisation did not demonstrate that it had a procedure/ process/ policy to ensure that learners have access to educational and support services necessary for them to meet the requirements of the relevant training product. In order to become compliant, the organisation is required to: Demonstrate that learners have access to educational and support services necessary for them to meet the requirements of the relevant training product. Demonstrate that it had a procedure/ process/ policy to ensure that learners have access to educational and support services necessary for them to meet the requirements of the relevant training product Analysis of rectification evidence: 1) Provision of Student Support Services Policy and Procedure 2) Admissions Policy and Procedure 3) Student Enrolment and Application Form (Disability Section) The organisation demonstrated that learners will have access to educational and support services necessary for them to meet the requirements of the relevant training product. The organisation demonstrated that it had a procedure/ process/ policy to ensure that learners have access to educational and support services necessary for them to meet the requirements of the relevant training product Australian Skills Quality Authority 14 of 76

15 Clause 1.8 The RTO implements an assessment system that ensures that assessment (including recognition of prior learning): a) complies with the assessment requirements of the relevant training package or VET accredited course; and b) is conducted in accordance with the Principles of Assessment contained in Table and the Rules of Evidence contained in Table Original finding: Not compliant Following rectification: Compliant Evidence guidance Y N N/A BSB51915 Diploma of Leadership and management Assessment meets the assessment requirements of the training package or course. Assessment appropriately simulates workplace conditions (refer assessment conditions/assessment guidelines) BSBMGT516 Facilitate continious improvment Assessment tools consist of: Workbook Teachers guide Assessment guide PP Slides BSBMGT517 Manage operational plan Assessment tools consist of: Workbook Teachers guide Assessment guide PP Slides Principles of Assessment fairness, flexibility, validity, reliability: BSBMGT516 BSBMGT517 Y N Y N Evidence guidance: Elements addressed (to levels as defined in performance criteria) Knowledge evidence/required knowledge addressed Performance evidence/required skills addressed Assessment conditions/critical aspects of evidence addressed Context and consistency of assessment addressed to appropriate AQF level Assessment of knowledge and skills is integrated with their practical application Assessment uses a range of assessment methods Criteria defining acceptable performance are outlined for all instruments Australian Skills Quality Authority 15 of 76

16 Clear information about assessment requirements is provided (for assessors and students) Allows for reasonable adjustment and provides for objective feedback Considers dimensions of competency and transferability Rules of Evidence validity, sufficiency, authenticity, currency: BSBMGT516 BSBMGT517 Y N Y N Evidence guidance: Validity: Assessment evidence considered has direct relevance to the unit or module s specifications Sufficiency: Sufficient assessment evidence is considered to substantiate a competency judgement Authenticity: Assessment evidence gathered is the learner s own work Currency: Competency judgements include consideration of evidence from the present or the very recent past Evidence guidance Y N N/A BSB50215 Diploma of Business Assessment meets the assessment requirements of the training package or course. Assessment appropriately simulates workplace conditions (refer assessment conditions/assessment guidelines) BSBHRM506 Manage Recruitment selection and induction Assessment tools consist of: Instructor workbook Assessment matrix Learner guide PP slides Evidence Doc Assessment criteria and definitions BSBMGT516 Facilitate continuous improvement (See above) Assessment tools consist of: (See above) Principles of Assessment fairness, flexibility, validity, reliability: (See above) BSBHRM50 6 Y N Y N Evidence guidance: Australian Skills Quality Authority 16 of 76 Elements addressed (to levels as defined in performance criteria) Knowledge evidence/required knowledge addressed Performance evidence/required skills addressed

17 Assessment conditions/critical aspects of evidence addressed Context and consistency of assessment addressed to appropriate AQF level Assessment of knowledge and skills is integrated with their practical application Assessment uses a range of assessment methods Criteria defining acceptable performance are outlined for all instruments Clear information about assessment requirements is provided (for assessors and students) Allows for reasonable adjustment and provides for objective feedback Considers dimensions of competency and transferability Rules of Evidence validity, sufficiency, authenticity, currency: (See above) BSBHRM50 6 Y N Y N Evidence guidance: Validity: Assessment evidence considered has direct relevance to the unit or module s specifications Sufficiency: Sufficient assessment evidence is considered to substantiate a competency judgement Authenticity: Assessment evidence gathered is the learner s own work Currency: Competency judgements include consideration of evidence from the present or the very recent past Evidence guidance Y N N/A CHC30113 Certificate III in Early Childhood Education and Care Assessment meets the assessment requirements of the training package or course. Assessment appropriately simulates workplace conditions (refer assessment conditions/assessment guidelines) CHCECE003 Provide care for children Assessment tools consist of: Assessment guide Learner guide PP slides Trainers Marking Guide Work Place Log Book Third Party Report CHCEC005 Provide care for babies Assessment tools consist of: Assessment guide Learner guide Australian Skills Quality Authority 17 of 76

18 PP slides Trainers Marking Guide Work Place Log Book Third Party Report Principles of Assessment fairness, flexibility, validity, reliability: CHCECE003 CHCEC005 Y N Y N Evidence guidance: Elements addressed (to levels as defined in performance criteria) Knowledge evidence/required knowledge addressed Performance evidence/required skills addressed Assessment conditions/critical aspects of evidence addressed Context and consistency of assessment addressed to appropriate AQF level Assessment of knowledge and skills is integrated with their practical application Assessment uses a range of assessment methods Criteria defining acceptable performance are outlined for all instruments Clear information about assessment requirements is provided (for assessors and students) Allows for reasonable adjustment and provides for objective feedback Considers dimensions of competency and transferability Rules of Evidence validity, sufficiency, authenticity, currency: CHCECE003 CHCEC005 Y N Y N Evidence guidance: Validity: Assessment evidence considered has direct relevance to the unit or module s specifications Sufficiency: Sufficient assessment evidence is considered to substantiate a competency judgement Authenticity: Assessment evidence gathered is the learner s own work Currency: Competency judgements include consideration of evidence from the present or the very recent past Evidence guidance Y N N/A CHC50113 Diploma of Early Childhood education and Care Assessment meets the assessment requirements of the training package or course. Assessment appropriately simulates workplace conditions (refer assessment conditions/assessment guidelines) CHCEC018 Nurture creativity in children Australian Skills Quality Authority 18 of 76

19 Assessment tools consist of: Learner guide Learner workbook PP slides Assessment Criteria and Definition Assessment matrix Evidence Document Instructor Workbook Session Plan CHCEC005 Provide care for babies ( See above) Assessment tools consist of: (See above) Principles of Assessment fairness, flexibility, validity, reliability: (See above) CHCEC018 Y N Y N Evidence guidance: Elements addressed (to levels as defined in performance criteria) Knowledge evidence/required knowledge addressed Performance evidence/required skills addressed Assessment conditions/critical aspects of evidence addressed Context and consistency of assessment addressed to appropriate AQF level Assessment of knowledge and skills is integrated with their practical application Assessment uses a range of assessment methods Criteria defining acceptable performance are outlined for all instruments Clear information about assessment requirements is provided (for assessors and students) Allows for reasonable adjustment and provides for objective feedback Considers dimensions of competency and transferability Rules of Evidence validity, sufficiency, authenticity, currency: (See above) CHCEC018 Y N Y N Evidence guidance: Validity: Assessment evidence considered has direct relevance to the unit or module s specifications Sufficiency: Sufficient assessment evidence is considered to substantiate a competency judgement Authenticity: Assessment evidence gathered is the learner s own work Australian Skills Quality Authority 19 of 76

20 Currency: Competency judgements include consideration of evidence from the present or the very recent past Evidence guidance Y N N/A TAE40110 Certificate IV in Training and Assessment Assessment meets the assessment requirements of the training package or course. Assessment appropriately simulates workplace conditions (refer assessment conditions/assessment guidelines) TAEASS402B Assess competence Assessment tools consist of: Assessment Guide Trainer Guide Workbook Model answers TAEDEL401A Plan organise and deliver group based learning Assessment tools consist of: Assessment Guide Trainer Guide Workbook Model answers Principles of Assessment fairness, flexibility, validity, reliability: TAEASS402 B TAEDEL401 A Y N Y N Evidence guidance: Elements addressed (to levels as defined in performance criteria) Knowledge evidence/required knowledge addressed Performance evidence/required skills addressed Assessment conditions/critical aspects of evidence addressed Context and consistency of assessment addressed to appropriate AQF level Assessment of knowledge and skills is integrated with their practical application Assessment uses a range of assessment methods Criteria defining acceptable performance are outlined for all instruments Clear information about assessment requirements is provided (for assessors and students) Allows for reasonable adjustment and provides for objective feedback Considers dimensions of competency and transferability Rules of Evidence validity, sufficiency, authenticity, currency: Australian Skills Quality Authority 20 of 76

21 TAEASS402 B TAEDEL401 A Y N Y N Evidence guidance: Validity: Australian Skills Quality Authority 21 of 76 Assessment evidence considered has direct relevance to the unit or module s specifications Sufficiency: Sufficient assessment evidence is considered to substantiate a competency judgement Authenticity: Assessment evidence gathered is the learner s own work Currency: Competency judgements include consideration of evidence from the present or the very recent past Evidence guidance Y N N/A CHC30212 Certificate III in Aged Care Assessment meets the assessment requirements of the training package or course. Assessment appropriately simulates workplace conditions (refer assessment conditions/assessment guidelines) CHCAC319A Provide support to people living with dementia Assessment tools consist of: Assessment Criteria and Definitions Assessment matrix Evidence document Session plan Learner assessment guide Trainers marking guide Workbook PP slides CHCICS302B Participate in the implementation of individualised plans Assessment tools consist of: Assessment guide PP slides Trainers marking guide Workbook Principles of Assessment fairness, flexibility, validity, reliability: CHCAC319A CHCICS302 B Y N Y N Evidence guidance: Elements addressed (to levels as defined in performance criteria) Knowledge evidence/required knowledge addressed Performance evidence/required skills addressed Assessment conditions/critical aspects of evidence addressed Context and consistency of assessment addressed to appropriate AQF

22 level Assessment of knowledge and skills is integrated with their practical application Assessment uses a range of assessment methods Criteria defining acceptable performance are outlined for all instruments Clear information about assessment requirements is provided (for assessors and students) Allows for reasonable adjustment and provides for objective feedback Considers dimensions of competency and transferability Rules of Evidence validity, sufficiency, authenticity, currency: CHCAC319A CHCICS302 B Y N Y N Evidence guidance: Validity: Assessment evidence considered has direct relevance to the unit or module s specifications Sufficiency: Sufficient assessment evidence is considered to substantiate a competency judgement Authenticity: Assessment evidence gathered is the learner s own work Currency: Competency judgements include consideration of evidence from the present or the very recent past Evidence guidance Y N N/A CUV30211 Certificate III in Aboriginal or Torres Strait Islander Cultural Arts Assessment meets the assessment requirements of the training package or course. Assessment appropriately simulates workplace conditions (refer assessment conditions/assessment guidelines) CUVACD201A Develop drawing skills to communicate ideas Assessment tools consist of: RPL- Competency conversation -only CUVPRP301A Produce creative work Assessment tools consist of: RPL- Competency conversation -only Principles of Assessment fairness, flexibility, validity, reliability: CUVACD201 A CUVPRP301 A Y N Y N Evidence guidance: Australian Skills Quality Authority 22 of 76 Elements addressed (to levels as defined in performance criteria)

23 Knowledge evidence/required knowledge addressed Performance evidence/required skills addressed Assessment conditions/critical aspects of evidence addressed Context and consistency of assessment addressed to appropriate AQF level Assessment of knowledge and skills is integrated with their practical application Assessment uses a range of assessment methods Criteria defining acceptable performance are outlined for all instruments Clear information about assessment requirements is provided (for assessors and students) Allows for reasonable adjustment and provides for objective feedback Considers dimensions of competency and transferability Rules of Evidence validity, sufficiency, authenticity, currency: CUVACD201 A CUVPRP301 A Y N Y N Evidence guidance: Validity: Assessment evidence considered has direct relevance to the unit or module s specifications Sufficiency: Sufficient assessment evidence is considered to substantiate a competency judgement Authenticity: Assessment evidence gathered is the learner s own work Currency: Competency judgements include consideration of evidence from the present or the very recent past Evidence guidance Y N N/A CPC32111 Certificate III in Signage Assessment meets the assessment requirements of the training package or course. Assessment appropriately simulates workplace conditions (refer assessment conditions/assessment guidelines) CPCCSI2002A Layout and design signage Assessment tools consist of: Assessment task instruction sheet Practical assessment Q&A Third party reports Observation checklist CPCCSI2001A Use colour for signage Assessment tools consist of: Australian Skills Quality Authority 23 of 76

24 Assessment task instruction sheet Practical assessment Q&A Third party reports Observation checklist Principles of Assessment fairness, flexibility, validity, reliability: CPCCSI200 2A CPCCSI200 1A Y N Y N Evidence guidance: Australian Skills Quality Authority 24 of 76 Elements addressed (to levels as defined in performance criteria) Knowledge evidence/required knowledge addressed Performance evidence/required skills addressed Assessment conditions/critical aspects of evidence addressed Context and consistency of assessment addressed to appropriate AQF level Assessment of knowledge and skills is integrated with their practical application Assessment uses a range of assessment methods Criteria defining acceptable performance are outlined for all instruments Clear information about assessment requirements is provided (for assessors and students) Allows for reasonable adjustment and provides for objective feedback Considers dimensions of competency and transferability Rules of Evidence validity, sufficiency, authenticity, currency: CPCCSI200 2A CPCCSI200 1A Y N Y N Evidence guidance: Validity: Assessment evidence considered has direct relevance to the unit or module s specifications Sufficiency: Sufficient assessment evidence is considered to substantiate a competency judgement Authenticity: Assessment evidence gathered is the learner s own work Currency: Competency judgements include consideration of evidence from the present or the very recent past Evidence guidance Y N N/A ICP30615 Certificate III in Printing and Graphic Arts (Screen Printing) Assessment meets the assessment requirements of the training package or course. Assessment appropriately simulates workplace conditions (refer assessment conditions/assessment guidelines)

25 ICPRN384 Set up and produce basic digital print Assessment tools consist of: Assessment task instruction sheet Practical assessment Q&A Third party reports Observation check List ICPSCP233 Manually prepare direct emulsion stencil Assessment tools consist of: Assessment task instruction sheet Practical assessment Q&A Third party reports Observation check List Principles of Assessment fairness, flexibility, validity, reliability: ICPRN384 ICPSCP233 Y N Y N Evidence guidance: Elements addressed (to levels as defined in performance criteria) Knowledge evidence/required knowledge addressed Performance evidence/required skills addressed Assessment conditions/critical aspects of evidence addressed Context and consistency of assessment addressed to appropriate AQF level Assessment of knowledge and skills is integrated with their practical application Assessment uses a range of assessment methods Criteria defining acceptable performance are outlined for all instruments Clear information about assessment requirements is provided (for assessors and students) Allows for reasonable adjustment and provides for objective feedback Considers dimensions of competency and transferability Rules of Evidence validity, sufficiency, authenticity, currency: ICPRN384 ICPSCP233 Y N Y N Evidence guidance: Validity: Australian Skills Quality Authority 25 of 76 Assessment evidence considered has direct relevance to the unit or module s specifications Sufficiency: Sufficient assessment evidence is considered to substantiate a competency judgement Authenticity: Assessment evidence gathered is the learner s own

26 work Currency: Competency judgements include consideration of evidence from the present or the very recent past Evidence guidance Y N N/A SIT30813 Certificate III in Commercial Cookery Assessment meets the assessment requirements of the training package or course. Assessment appropriately simulates workplace conditions (refer assessment conditions/assessment guidelines) SITHCCC309 Work effectively as a cook Assessment tools consist of: Theory assessment Practical observation Logbook SITXINV202 Maintain the quality of perishable items Assessment tools consist of: Theory assessment Practical observation Logbook Principles of Assessment fairness, flexibility, validity, reliability: SITHCCC30 9 SITXINV202 Y N Y N Evidence guidance: Elements addressed (to levels as defined in performance criteria) Knowledge evidence/required knowledge addressed Performance evidence/required skills addressed Assessment conditions/critical aspects of evidence addressed Context and consistency of assessment addressed to appropriate AQF level Assessment of knowledge and skills is integrated with their practical application Assessment uses a range of assessment methods Criteria defining acceptable performance are outlined for all instruments Clear information about assessment requirements is provided (for assessors and students) Allows for reasonable adjustment and provides for objective feedback Considers dimensions of competency and transferability Rules of Evidence validity, sufficiency, authenticity, currency: Australian Skills Quality Authority 26 of 76

27 SITHCCC30 9 SITXINV202 Y N Y N Evidence guidance: Validity: Australian Skills Quality Authority 27 of 76 Assessment evidence considered has direct relevance to the unit or module s specifications Sufficiency: Sufficient assessment evidence is considered to substantiate a competency judgement Authenticity: Assessment evidence gathered is the learner s own work Currency: Competency judgements include consideration of evidence from the present or the very recent past Evidence guidance Y N N/A SIT40413 Certificate IV in Commercial Cookery Assessment meets the assessment requirements of the training package or course. Assessment appropriately simulates workplace conditions (refer assessment conditions/assessment guidelines) SITHCCC308 Work effectively as a cook (See above) Assessment tools consist of: (See above) SITHKOP403 Coordinate cooking operations Assessment tools consist of: 3 Projects Marking guide Learners guide Q &A Principles of Assessment fairness, flexibility, validity, reliability: (See above) SITHKOP40 3 Y N Y N Evidence guidance: Elements addressed (to levels as defined in performance criteria) Knowledge evidence/required knowledge addressed Performance evidence/required skills addressed Assessment conditions/critical aspects of evidence addressed Context and consistency of assessment addressed to appropriate AQF level Assessment of knowledge and skills is integrated with their practical application Assessment uses a range of assessment methods Criteria defining acceptable performance are outlined for all instruments