Presentation Notes 21 st Century Employability Skills Principles of Hospitality and Tourism

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2 Slide 2 Copyright Copyright Texas Education Agency, These Materials are copyrighted and trademarked as the property of the Texas Education Agency (TEA) and may not be reproduced without the express written permission of TEA, except under the following conditions: 1) Texas public school districts, charter schools, and Education Service Centers may reproduce and use copies of the Materials and Related Materials for the districts and schools educational use without obtaining permission from TEA. 2) Residents of the state of Texas may reproduce and use copies of the Materials and Related Materials for individual personal use only, without obtaining written permission of TEA. 3) Any portion reproduced must be reproduced in its entirety and remain unedited, unaltered and unchanged in any way. 4) No monetary charge can be made for the reproduced materials or any document containing them; however, a reasonable charge to cover only the cost of reproduction and distribution may be charged. Private entities or persons located in Texas that are not Texas public school districts, Texas Education Service Centers, or Texas charter schools or any entity, whether public or private, educational or non-educational, located outside the state of Texas MUST obtain written approval from TEA and will be required to enter into a license agreement that may involve the payment of a licensing fee or a royalty. For information contact: Office of Copyrights, Trademarks, License Agreements, and Royalties, Texas Education Agency, 1701 N. Congress Ave., Austin, TX ; phone ; copyrights@tea.state.tx.us. 2

3 Slide 3 What are? General skills necessary for success in the workforce These skills include: Applied Knowledge Effective Relationships Workplace Skills Copyright Copyright Texas Texas Education Education Agency, Agency, All All rights rights reserved. reserved. 3 Ask students what they think are employability skills. Employers want employees to be work ready. Are you?

4 Slide 4 Applied Knowledge Critical Thinking Skills Competence - Basic Skills (click on link) Applied Academic Skills Competence - Thinking Skills (click on link) 4 Applied Academic Skills - enable employees to put skills based on academic disciplines and learning such as reading, writing, mathematical strategies and procedures, and scientific principles and procedures to practical use in the workplace. Critical Thinking Skills - enable employees to analyze, reason, solve problems, plan, organize and make sound decisions in their work. Click on hyperlinks to view videos: Competence - Basic Skills Competence - Thinking Skills

5 Slide 5 Effective Relationships Personal Qualities Competence - Interpersonal Skills (click on link) Interpersonal Skills Competence - Personal Qualities (click on link) 5 Interpersonal Skills - enable employees to collaborate as a member of a team or work independently, as appropriate, and contribute to the overarching goals of the workplace. Personal Qualities - include a set of behaviors and skills that enable employees to establish effective relationships and function appropriately in the workplace. Click on hyperlinks to view videos: Competence - Interpersonal Skills Competence - Personal Qualities

6 Slide 6 Workplace Skills Resource Management Competence - Resource Management Information Use Competence - Using Information Communication Skills Ability - Verbal Systems Thinking Competence - Using Systems Technology Use Competence - Using Technology (click on links) 6 Workplace Skills include: Resource Management Skills - enable employees to successfully perform work tasks by managing time and other resources. Information Use Skills - enable employees to successfully perform work tasks by understanding, evaluating, and using a variety of information. Communication Skills - enable employees to successfully perform work tasks by communicating effectively with others in multiple formats. Systems Thinking Skills - enable employees to successfully perform work tasks by understanding relationships among the components of a system. Technology Use Skills - enable employees to successfully perform work tasks by applying information technology appropriately and effectively. Click on hyperlinks to view videos: Competence Resource Management

7 Competence Using Information Ability Verbal Competence Using Systems Competence Using Technology

8 Slide 7 Personal Success Values Positive Attitudes Good Work Habits 7 Do you know what personal success is?

9 Slide 8 What is Personal Success? One s belief of what will make them successful 8 It can include values, attitude and work habits. What else do you think it might include?

10 Slide 9 Values Principles and beliefs that you consider important Influence your decisions and actions May include: Courage Fairness Freedom Honesty Respect Responsibility Trustworthiness 9 Where do you learn values? You learn values beginning at home from your family through what they teach you and the examples they set. You continue to acquire values as you continue in life from other sources: schools, churches, friends, books and television. Which values from the list do you possess? Are there any other values we can list?

11 Slide 10 Positive Attitudes Friendliness Self-motivation Teamwork Adaptability 10 Attitude is the way you look at the world and the way you respond to things that happen. Positive attitudes include: Friendliness consists of a positive attitude toward yourself and others Self-motivation the inner urge to achieve your goals Teamwork includes cooperation, the ability to work with others and commitment to a team and its members Adaptability the ability to make changes to match new situations

12 Slide 11 Good Work Habits Be on time Be at work every day Call your supervisor immediately if you become ill and must miss work Complete all work in a timely fashion Keep your work area neat and organized Be accurate Report mistakes or problems to your supervisor immediately Do not make personal calls from work 11 These habits demonstrate a proactive understanding of self-responsibility and selfmanagement. Will you have all of these habits?

13 Slide 12 Questions? 12

14 Slide 13 References and Resources Images: Microsoft Office Clip Art: Used with permission from Microsoft. Textbook(s): Reynolds, J.S. (2010). Hospitality services: Food & lodging. Tinley Park, IL: Goodheart-Willcox Company. Website(s): Employability Skills Framework Developed as part of the Support for States Employability Standards in CTE and Adult Education project, an initiative of the Office of Vocational and Adult Education, U.S. Department of Education. YouTube : The career videos were developed and distributed by the Center for Occupational Employment Information (COEI) under a grant from America's Labor Market Information System (ALMIS), a program of the U.S. Department of Labor's Employment and Training Administration (ETA). They are designed to provide a brief, visual introduction to the world of work for a career. Ability Verbal Competence - Basic Skills Competence - Interpersonal Skills Competence - Personal Qualities Competence Resource Management Competence - Thinking Skills Competence Using Information Competence Using Systems Competence Using Technology 13