CSUN S USU

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1 CSUN S USU AOA ANNUAL CONFERENCE HUMAN RESOURCES COMMITTEE JANUARY 8, 2017 Shannon M. Krajewski Associate Director of Marketing and Programs University Student Union California State University, Northridge shannon.krajewski@csun.edu Owner, Boundless Tenacity Consulting boundlesstenacity@gmail.com

2 StrengthsFinder Warm Up What were you known for as a kid? When you first got your Strengthsfinder results, what was your reaction? Did you agree with the results? Anything with which you disagreed? Have you shared your StrengthsFinder results with anyone? If so, how did that person react? Did they agree with the results? Did they have any new insights for you? 2

3 Clifton StrengthsFinder THEMES ACHIEVER ACTIVATOR ADAPTABILITY ANALYTICAL ARRANGER BELIEF COMMAND COMMUNICATION COMPETITION CONNECTEDNESS CONSISTENCY CONTEXT DELIBERATIVE DEVELOPER DISCIPLINE EMPATHY FOCUS People exceptionally talented in the Achiever theme work hard and possess a great deal of stamina. They take immense satisfaction in being busy and productive. People exceptionally talented in the Activator theme can make things happen by turning thoughts into action. They are often impatient. People exceptionally talented in the Adaptability theme prefer to go with the flow. They tend to be now people who take things as they come and discover the future one day at a time. People exceptionally talented in the Analytical theme search for reasons and causes. They have the ability to think about all the factors that might affect a situation. People exceptionally talented in the Arranger theme can organize, but they also have a flexibility that complements this ability. They like to determine how all of the pieces and resources can be arranged for maximum productivity. People exceptionally talented in the Belief theme have certain core values that are unchanging. Out of these values emerges a defined purpose for their lives. People exceptionally talented in the Command theme have presence. They can take control of a situation and make decisions. People exceptionally talented in the Communication theme generally find it easy to put their thoughts into words. They are good conversationalists and presenters. People exceptionally talented in the Competition theme measure their progress against the performance of others. They strive to win first place and revel in contests. People exceptionally talented in the Connectedness theme have faith in the links among all things. They believe there are few coincidences and that almost every event has meaning. People exceptionally talented in the Consistency theme are keenly aware of the need to treat people the same. They try to treat everyone with equality by setting up clear rules and adhering to them. People exceptionally talented in the Context theme enjoy thinking about the past. They understand the present by researching its history. People exceptionally talented in the Deliberative theme are best described by the serious care they take in making decisions or choices. They anticipate obstacles. People exceptionally talented in the Developer theme recognize and cultivate the potential in others. They spot the signs of each small improvement and derive satisfaction from evidence of progress. People exceptionally talented in the Discipline theme enjoy routine and structure. Their world is best described by the order they create. People exceptionally talented in the Empathy theme can sense other people s feelings by imagining themselves in others lives or situations. People exceptionally talented in the Focus theme can take a direction, follow through, and make the corrections necessary to stay on track. They prioritize, then act. Copyright 2000, 2012 Gallup, Inc. All rights reserved. Gallup, StrengthsFinder, Clifton StrengthsFinder, and each of the 34 Clifton StrengthsFinder theme names are trademarks of Gallup, Inc. 3

4 FUTURISTIC HARMONY IDEATION INCLUDER INDIVIDUALIZATION INPUT INTELLECTION LEARNER MAXIMIZER POSITIVITY RELATOR RESPONSIBILITY RESTORATIVE SELF-ASSURANCE SIGNIFICANCE STRATEGIC WOO People exceptionally talented in the Futuristic theme are inspired by the future and what could be. They energize others with their visions of the future. People exceptionally talented in the Harmony theme look for consensus. They don t enjoy conflict; rather, they seek areas of agreement. People exceptionally talented in the Ideation theme are fascinated by ideas. They are able to find connections between seemingly disparate phenomena. People exceptionally talented in the Includer theme accept others. They show awareness of those who feel left out and make an effort to include them. People exceptionally talented in the Individualization theme are intrigued with the unique qualities of each person. They have a gift for figuring out how different people can work together productively. People exceptionally talented in the Input theme have a craving to know more. Often they like to collect and archive all kinds of information. People exceptionally talented in the Intellection theme are characterized by their intellectual activity. They are introspective and appreciate intellectual discussions. People exceptionally talented in the Learner theme have a great desire to learn and want to continuously improve. The process of learning, rather than the outcome, excites them. People exceptionally talented in the Maximizer theme focus on strengths as a way to stimulate personal and group excellence. They seek to transform something strong into something superb. People exceptionally talented in the Positivity theme have contagious enthusiasm. They are upbeat and can get others excited about what they are going to do. People exceptionally talented in the Relator theme enjoy close relationships with others. They find deep satisfaction in working hard with friends to achieve a goal. People exceptionally talented in the Responsibility theme take psychological ownership of what they say they will do. They are committed to stable values such as honesty and loyalty. People exceptionally talented in the Restorative theme are adept at dealing with problems. They are good at figuring out what is wrong and resolving it. People exceptionally talented in the Self-Assurance theme feel confident in their ability to manage their own lives. They possess an inner compass that gives them confidence that their decisions are right. People exceptionally talented in the Significance theme want to be very important in others eyes. They are independent and want to be recognized. People exceptionally talented in the Strategic theme create alternative ways to proceed. Faced with any given scenario, they can quickly spot the relevant patterns and issues. People exceptionally talented in the Woo theme love the challenge of meeting new people and winning them over. They derive satisfaction from breaking the ice and making a connection with someone. Copyright 2000, 2012 Gallup, Inc. All rights reserved. Gallup, StrengthsFinder, Clifton StrengthsFinder, and each of the 34 Clifton StrengthsFinder theme names are trademarks of Gallup, Inc. 4

5 How I Define My Strengths Strength Theme My Definition How I Use It 5

6 Tell Me About Meet 10 people who have at least one Signature Theme different than your own. Ask them to tell you about a theme that you don t have. Ask them to describe how they use that theme or a benefit of having that theme. Name Theme How They Use It/How it Benefits Them 6

7 Barrier Labels Our natural talents are not always celebrated. In fact, sometimes they are labeled negatively due to a lack of understanding or perhaps we are not applying them in a productive way. Consider what ways others (or you) have misidentified your talents. Consider what ways your talents are actually assets. Strength Theme Barrier Labels Talent Enablers 7

8 Doing What You Do Best! Directions: Please do this worksheet spontaneously. Read each item and quickly write the first thing that comes to your mind. If the same answer comes to mind more than once, that s fine, write it down. I feel best when When I m at my best, I feel The time when I was at my best was The best thing about me is The time I did my best was I m being my best when The best time in my life was The best job I ve ever had was The best thing I ve ever done was The thing I do best is I m doing what I do best when I m StrengthsQuest and StrengthsFinder are trademarks of The Gallup Organization. 8

9 Putting Your Themes to Work What are some critical activities you need to accomplish this week? List your Signature Themes and five critical activities you will perform this week. Then, identify the theme(s) that will help you meet this week s critical activities. We are most successful and most engaged when we use who we naturally are to fulfill the requirements of our role. 5 Themes Critical Activities What theme(s) will be used? How will l use theme(s) to complete the activity? 9

10 What I Bring to the Team Your themes each fall under one Leadership Domain: Executing, Influencing, Relationship- Building or Strategic Thinking. Consider your theme and its Leadership Domain. How can you leverage these to positively impact the team? What do you want your team to know about what you can bring? Strength Theme Leadership Domain How I Can Benefit the Team 10

11 Interviewing From a Strengths Perspective A job interview can be challenging. However, by taking the opportunity to develop and rehearse your responses to frequently asked interview questions, you can reduce your stress and perform more successfully in an interview. Define each of your Signature Themes in your own words (without using the theme word itself) and describe how you use it in your role at work and/or in your personal life. Note: You can also combine themes if you use them together. Theme #1:. How I define & use it: Theme #2:. How I define & use it: Theme #3:. How I define & use it: Theme #4:. How I define & use it: Theme #5:. How I define & use it: 11

12 Consider each of the following frequently asked interview questions. As you answer each question, compose a response to each question, using your talents and strengths as a basis for your answers. Tell me about yourself. What specific skills and abilities do you bring to our company? What is your greatest weakness? Describe a time when you had a conflict. How did you handle it and how was it resolved? Where do you see yourself in five years? 12

13 One Washington Square San José, CA Understanding Strengths Activity: Developing a Cover Letter through a StrengthsBased Lens DIRECTIONS: Now that you have identified your signature themes in the job description that you have picked and understand how these themes relate to the position of interest, let s take a look at how to develop a cover letter. When writing your cover letter you want to make sure that you: Describe: the skills and strengths that make you the best candidate for the position Provide: examples of relevant class projects, work and leadership experience, along with any volunteer work Highlight: the contributions and accomplishments that you have made in volunteer, internship, part-time experiences Typically there are 3 paragraphs in a cover letter: Paragraph 1: Introduce what position you are applying for, where you found the position, why you think you would be a good candidate and why you want to work for the company specified Paragraph 2: Provide examples of how your background fits the desired position. Provide examples that highlight your strengths and experiences. Paragraph 3: Conclude with a summary of why you qualify and contact information on how the person can follow up with you. EXAMPLE OF JOB DESCRIPTION AND A STRENGTHS BASED COVER LETTER Job Description Position: Customer Service Representative at Wells Fargo Provides prompt quality customer service along with support to Bankers and store management. Performs wide range of services including document preparation, account servicing/maintenance (account reconciliation, address change, stop payments, account closings, transfers, notary, processing check orders), and problem resolution. Solicits new accounts and cross-sells products and services. May follow-up on Teller referrals and may have teller responsibilities. May spend up to 40% of time on sales and up to 40% time on cash transactions. Basic Qualifications 1 plus year of customer service experience Minimum Qualifications Demonstrated ability to achieve individual goals Demonstrated skill in use of computers Positive approach in interactions with customers and team members Reliable attendance Professional ( Verbal/ Written Communication and Presence) Preferred Skills Please contact Melodie Cameron for questions or permission to replicate: melodie.cameron@sjsu.edu Signature Themes are from StrengthsQuest: For more information go to: 13

14 One Washington Square San José, CA Previous cash handling experience, retail sales and/or financial industry Previous experience meeting customer satisfaction goals and meeting sales goals Ability to work weekends and some holidays Jane Withers Wells Fargo San Jose CA Joe Doe 1234 Washington Square San Jose, CA Dear Ms. Withers : I am excited to apply for the Customer Service Representative position with Wells Fargo which I learned about through your company website. My educational background in Accounting with a concentration in Finance in conjunction with my work experience make me an ideal candidate for the Customer Service Representative position at Wells Fargo. Currently as a Peer Advisor Intern at the SJSU Career Center, I work on a team to provide quality customer service to students, alumni, community members, and employers ensuring that friendly service is provided and accurate information disseminated. Within this position I have to be highly organized, have a strong attention to detail, and take responsibility to ensure that duties and tasks assigned are done in a time appropriate manner. (Input, Responsibility, Discipline) Communication is key at the SJSU Career Center because our priority is ensuring that our customers are having the best experience possible. The customers that Wells Fargo serves are looking for positive interactions with representatives who will be able to address their concerns and assist them with their requests. My communication and organizational skills will guide me in explaining resources and financial options to customers because my high attention to detail and positive approach when working with customers will ensure that customers know about the options that are available to them. ( Positivity, WOO, Learner) At the SJSU Career Center I also manage over 800 membership purchases and keep a detailed excel record of all purchased and expired memberships. Part of the revenue that the Career Center brings in is from the memberships that are purchased by alumni s and community members. I daily interact with potential clients via telephone selling the services and membership package resulting in on average 60 new memberships or renewed memberships monthly.( WOO, Input, Responsibility) I am driven and motivated to learn and am constantly teaching myself new selling techniques to meet my individual membership sales/renewal goals each month. (Achiever, Learner). While completing my B.S. degree in Accounting with a concentration in Finance I engaged in numerous group projects that focused on document preparation, account reconciliation, account closings, notary services, and problem resolution receiving 92% on all projects completed. Learning and mastering new job skills is something that rejuvenates me as I am an avid learner.(learner, Achiever) I am excited to speak with you further regarding this opportunity as I believe that my educational experience, love for learning, and strong communication skills make me an ideal candidate for the Customer Service Representative position with Wells Fargo. I can be reached via at Joe.Doe@yahoo.com or via telephone at Sincerely Please contact Melodie Cameron for questions or permission to replicate: melodie.cameron@sjsu.edu Signature Themes are from StrengthsQuest: For more information go to: 14

15 Takeaways from StrengthsQuest Key Points Strengths Philosophy: Building upon your natural talents and strengths is more productive than focusing on fixing your weaknesses. Be able to articulate your talent themes in your own words; let the vocabulary become a part of your everyday speech. Engaged employees are more likely to be happier at work; be an engaged employee! You have a responsibility in securing the good job. Find something that speaks to your strengths or at least find a way to leverage your strengths at work. Homework: In your daily life, pay attention to FLOW when are you in the zone things are coming easily and you feel STRONG. These are clues to your talent. Use your strengths in the resume/cover letter, in the interview and in the workplace. Spend time learning new skills and ways to improve your talent themes and turn them into STRENGTHS. Log back on to Explore your results and check out the Action Planning Guide for ideas on how you and turn your talents into strengths! Download the StrengthsFinder app for your mobile device! Keep tabs on your strengths! Personal Statement of Strength: Combine your top 5 themes and the strengths you are developing into a Personal Statement of Strength or an Elevator Speech. This statement should tell a story about who you are and when you are at your best. Be as creative as you want. Share it with others and get their feedback. Learn it and be comfortable with it so you can use it comfortably when networking and when you are job searching. 15

16 StrengthsQuest at CSUN s USU We have been using StrengthsQuest at the USU at CSUN for the past 8 years. Below are some of the ways we are currently using it which make it an integral part of our organizational culture. HR and Training - Onboarding: All new staff (student employees included) take the SQ assessment as part of their onboarding - New Employee Training: New employees participate in a half-day training session, which includes a SQ introduction session (approx. 30 minutes) - SQ sessions are offered during our student employee training days (Student Summit), which occur twice per year - Board of Directors retreat has many SQ sessions embedded, giving them a solid foundation for it as individuals and as a team - As-needed (once every year or two) we will hold an in-depth SQ training for staff, giving them information about SQ and how to use it for themselves and for their supervisees - Some departments do preliminary SQ reflections/activities with new hires to get them up-to-speed with the SQ philosophy quickly - Supervisors are encouraged to use strengths language in ongoing feedback as well as formal evaluations - Supervisors/HR can tap into SQ during times of interpersonal conflict to help understand the individuals involved and navigate a path to resolution Meetings - SQ is a standing agenda item at monthly all-staff meetings - Some department managers incorporate SQ into their regular staff meetings and 1:1 s through discussions and team building activities Passive Use/Resources - StrengthsQuest section of intranet, including resources, articles, videos, surveys, etc. - Many choose to incorporate it into signatures and door name plates - Board name plates are printed with the SQ themes of each BOD member below their names so members can see the themes as they interact during the meetings - Monthly s are sent out featuring staff members explaining the themes and how the themes play out for them - We maintain a master list of all employees and their themes (including the leadership domains), which can be separated by department 16