Costs and benefits of migration to ISO20022 in SEPA - Suppliers

Transcription

1 Costs and benefits of migration to ISO20022 in SEPA - Suppliers Introduction Page description: Europe Economics is conducting a study on behalf of the UK's Payment Systems Regulator to provide a cost-benefit analysis of the migration to ISO in SEPA. This questionnaire focuses on the costs of migration to ISO The questionnaire should take about 20 minutes to complete. Please note the following: Questions denoted by an asterisk (*) are compulsory. Therefore, for these questions, please fill in any additional boxes to which you are unable to provide a response with 'Do not know' or 'Not applicable', as appropriate, to ensure that you can progress to the next stage of the questionnaire. Please do not use the 'back button' in your web browser, as this will lose your progress on the questionnaire. Only use the back button provided within the survey software at the end of each page. Responses can be saved at any time after the first page by clicking the "Save and continue later" bar at the top of the page. You will be required to provide an such that a link can be sent for you to continue completing your questionnaire at a later date. We thank you for your time in responding to this questionnaire.

2 1. In which country is your company based? * Belgium Denmark Finland France Ireland Netherlands UK Other - please specify 2. What is the name of your company? Please note that this is solely for the purpose of Europe Economics identifying who has responded to the questionnaire. Your results will remain anonymous. * 3. Which of the following services do you offer in relation to migration to ISO in SEPA? Please select all that apply. * Selling systems or applications Providing IT consultancy services Providing middleware related applications/services (i.e. automated mapping of payment standards from legacy format to ISO 20022) Other - please specify

3 4. Do you provide these services in relation to SEPA Direct Debit and SEPA Credit Transfer? * Yes, both No, only SEPA Direct Debit No, only SEPA Credit Transfer 5. Which of the following areas have you worked on for your clients in relation to migration to ISO in SEPA? Please select all that apply. * Bank account management ERP / accountancy systems / treasury management applications Payment processing / bank account reporting applications External communication channels systems Internal middleware Clearing and infrastructure-related services Other - please specify General cost and benefit questions Page description: The purpose of these questions is to understand your general impressions about the migration to ISO in SEPA.

4 6. Focusing on the country in which you are based (as specified in Question 1), please could you describe the messaging standards and systems in place for credit transfer and direct debit prior to the migration to ISO in SEPA? (*Scheme should be interpreted as the wider technical requirements and features of that payment type, i.e. credit transfer or direct debit, aside from its messaging standard.) Please note that all boxes must be filled in as this is a required question. Please, therefore, enter 'Do not know' or 'Not applicable' where relevant to complete your responses. * Scheme* Messaging standard Credit transfer Direct debit 7. To what extent do you feel that competition in the provision of payment services has increased since the migration to ISO in SEPA? (This may, for example, be due to more payment service suppliers entering the market, and/or increased competition between existing payment service suppliers) * Significant increase in competition Small increase in competition No change in competition Small decrease in competition Significant decrease in competition Do not know

5 8. Has the migration to ISO in SEPA had a significant impact on the variety of products and services being offered at different levels of the value chain? * Lowered significantly Lowered slightly No change Increased slightly Increased significantly Do not know 9. Overall, do you feel that the payment industry has gained from the move to ISO in SEPA? * Gained significantly Gained slightly No net impact Lost slightly Lost significantly Do not know Implementation time frame and cost

6 10. Can you please provide estimates for the average implementation periods for migration to ISO in SEPA for the following organisation types? (Please answer in months) Please note that all boxes must be filled in as this is a required question. Please, therefore, enter 'Do not know' or 'Not applicable' where relevant to complete your responses. * SME Large Payment Service Provider (PSP) Corporate 11. Can you please provide average cost estimates of migration to ISO in SEPA for the following organisation types? (Please specify the currency in your response) Please note that all boxes must be filled in as this is a required question. Please, therefore, enter 'Do not know' or 'Not applicable' where relevant to complete your responses. * SME Large Payment Service Provider (PSP) Corporate 12. Can you please describe how the complexity of the migration process influences the cost and length of migration to ISO in SEPA? (Consider, for example, how costs and length of migration are influenced by the type of solution required, the organisation type, the organisation size, and the type of payment (credit transfer v direct debit).)

7 13. If the EU had allowed a longer implementation period how would this have affected the total migration cost to ISO in SEPA? * Increased significantly Increased slightly No impact Reduced slightly Reduced significantly Do not know 14. Please could you explain the reason(s) for your answer to the question above? System costs

8 15. Please could you provide a cost range for each of the following systems that are commonly used in migrating to ISO in SEPA? We understand that the costs would depend on a number of factors (e.g. the size and type of client). Please therefore use the 'Comment' column to elaborate on what factors would determine where the cost lies within this range and how they would do so. Please note that all boxes must be filled in as this is a required question. Please, therefore, enter 'Do not know' or 'Not applicable' where relevant to complete your responses. Please specify the currency in the 'Cost' column. * Cost Comment Payment applications Communication interfaces Storage systems Middleware or translation services Other Consultancy costs

9 16. Please could you provide a cost range for each of the following consultancy services that are commonly used in migrating to ISO in SEPA? We understand that the costs would depend on a number of factors (e.g. the size and type of client). Please therefore use the 'Comment' column to elaborate on what factors would determine where the cost lies within this range and how they would do so. Please note that all boxes must be filled in as this is a required question. Please, therefore, enter 'Do not know' or 'Not applicable' where relevant to complete your responses. Please specify the currency in the 'Cost' column. * Cost Comment Project management Business analysis Testing Training Other Middleware-related costs

10 17. Please could you provide a cost range for acquiring and operating middleware translation services that are commonly used in migrating to ISO in SEPA? We understand that the costs would depend on a number of factors (e.g. the size and type of client). Please therefore use the 'Comment' column to elaborate on what factors would determine where the cost lies within this range and how they would do so. Please note that all boxes must be filled in as this is a required question. Please, therefore, enter 'Do not know' or 'Not applicable' where relevant to complete your responses. Please specify the currency in the 'Cost' column. * Cost Comment To acquire and install (one-off cost) To operate (annual cost) 18. Can you please describe the factors that may influence the cost of middleware for ISO in SEPA? (Consider, for example, organisation type, volume of transactions, payment type (credit transfer v direct debit).) 19. How long do your clients typically make use of middleware translation software/services for? * months

11 20. To what extent do you think the use of middleware helps mitigate the cost of migration? * Significantly mitigates migration costs Slightly mitigates migration costs No impact on migration costs Increases migration costs Do not know 21. What are the risks and additional costs related to middleware or translation services? Have these risks materialised? Please comment. 22. Has the use of middleware or translation services in any way hindered your clients experiencing the full benefits of ISO in SEPA? Please explain your answer. Benefits

12 23. Could you please provide examples of how ISO in SEPA has led to more innovation, bespoke offers and/or value added services or applications in the payments industry? address 24. Please provide your address if you would like to receive a copy of your responses. Please ensure only one address and no additional text is entered in this field, as this field will be used to automatically generate the with your questionnaire responses. We particularly recommend this option for participants who have scheduled, or would like to schedule, an interview with us, as this will allow us to refer to your responses during the follow-up interview.