Emotionally Intelligent Change Leadership. Dr. Tracey Sigler Haile/US Bank College of Business Angel Emerson, PMP, CCMP Fifth Third Bank

Transcription

1 Emotionally Intelligent Change Leadership Dr. Tracey Sigler Haile/US Bank College of Business Angel Emerson, PMP, CCMP Fifth Third Bank

2 An Individual Exercise: Analyzing Personal Change Think of a time when you tried to make a personal change and failed. Make a note of the reasons you believe that the change was not a success. Identify a time when you tried to make a personal change and succeeded. Make a note of the reasons you believe that the change was a success. What made the difference in success?

3 Small Group Exercise: What makes a difference? 1. In groups of 2-3, discuss your experiences and any differences you noted in your comparison. 2. What similarities, themes or patterns emerge from your analyses? 3. Can you explain your reactions? How did you respond? 3

4 The Curse of the Jade Scorpion

5 Emotional Intelligence Self- Management Self- Awareness Social Awareness Relationship Management

6 Emotional & Social Competencies Clusters Competency Definition Self-Awareness Self-Management Emotional Selfawareness Emotional Self-Control Achievement Orientation Adaptability Positive Outlook Recognizing one s emotions and their effects on oneself and others Keeping disruptive emotions and impulses in check Striving to improve or exceed a standard of excellence Being proactive in fitting into changing circumstances or situations Being positive and persistent despite facing obstacles or failures

7 Emotional & Social Competencies Clusters Competency Definition Social-Awareness Empathy Organizational Awareness Understanding others feelings, concerns, and moods (nonverbal). Recognizing and understanding political undercurrents, informal networks, and power relationships in organizations Relationship Management Inspirational Leadership Conflict Management Influence Coach and Mentor Creating a vision and inspiring and rallying others around it. Resolving differences to mutual benefits Persuading others Helping and coaching others to reach their full potential (better performance) Teamwork and Collaboration Working together with others (creating group identity, symbol, and spirit for higher team performance)

8 New in Town

9 Hidden Figures

10 Emotional Intelligence and Resistance Empathy + Conflict Management = Managing Resistance to Change

11 Levels of Resistance Determine the level of Resistance Level 1 Based on information Level 2 Emotional and Physiological Reactions Level 3 Reaction bigger than this specific change

12 Levels of Resistance Antidotes Level 1: Explain using language and examples the others will understand Level 2: Engage in conversation Level 3: Begin by repairing burned bridges and building relationship

13 Personal Assessment Discuss in small groups of 2-3 Which competencies are most important for leading change? Which competencies do you think are your strengths? Which do you need to develop? How will you find out?

14 Moving Forward What will you do differently based on the discussion from today? What else will you do to develop your change leadership skills? What will you do to make your next change efforts successful?

15 Resources Cohen, D.S. & Kotter, J.P The Heart of Change Field Guide: Tools and Tactics for Leading Change in your Organization. Harvard Business School Press. Goleman, D Working with Emotional Intelligence. Bantam Books. Johnson, S Who Moved My Cheese? Putnam: New York Kotter, J.P John P. Kotter on What Leaders Really Do. Harvard Business Press. Kotter, J.P & Rathgeber, H Our Iceberg is Melting: Changing and Succeeding Under Any Conditions. St. Martins Press. O Toole, J Leading Change: Overcoming the Ideology of Comfort and the Tyranny of Custom. Jossey-Bass. Quinn, R.W Deep Change: Discovering the Leader Within. Jossey-Bass.

16 Questions? Good luck! Dr. Tracey Sigler Angel Emerson