ROUTINE MAINTENANCE EMERGENCY SERVICES EQUIPMENT REPAIR

Transcription

1 critical facilities preventative maintenance ROUTINE MAINTENANCE EMERGENCY SERVICES EQUIPMENT REPAIR a l p h a t e c h n o l o g i e s s e r v i c e s, i n c. m e m b e r o f t h e a l p h a g r o u p

2 Deficiency Burlington NJ WRK Burlington NJ Quarterly HVAC Maintenance Plan Customer Work Completion 100% Comcast- Freedom Pass Approved by Approved *Rep. work approved* Closed Alarm Customer Site name Address Photo Manufacturer Model Serial number Unit # 21 Beverly-Rancocas Road, Burlington, NJ 08016, USA MFG date code Tonnage Breaker panel Breaker position Breaker size Load Amps Warranty No Filter Dimensions Coils coated 325L /01/ x30x2 No 325L /01/ x30x2 No 325K /01/ x30x2 No 325K /01/ x30x2 No 325K /01/ x30x2 No 325K /01/ x30x2 No 325K /01/ x30x2 No Part of Description Status Priority Comment Photo 1 - Burlington NJ - HVAC Temp Lead -Lag Controls on all Units? N/A N/A 3 - Burlington NJ - HVAC 2nd unit start at +20 secs after power restoration? N/A N/A 4 - Burlington NJ - HVAC 3rd unit start at +40 secs after power restoration? N/A N/A 5 - Burlington NJ - HVAC 4th unit start at +60 secs after power restoration? N/A N/A 6 - Burlington NJ - HVAC Etc for each additional unit N/A N/A 7 - Burlington NJ - HVAC Are all CRAC Units backed up by Generator? Pass Step Part of Description Status Priority Comment Photo Photo critical facilities preventative maintenance IMPROVING BROADBAND NETWORK RELIABILITY Broadband network reliability depends on efficient and uninterrupted operation of critical facilities equipment and systems. With over 30-years of experience in the cable TV, telecom and broadband industries, Alpha Technologies has both the expertise and resources to offer the most comprehensive preventative maintenance (PM) programs available. Alpha s suite of standard and customized PM programs helps to ensure optimum system reliability and equipment life all of which saves money and can reduce network downtime by as much as 70%. 95% of calls received are responded to on-site in two hours or less Alpha receives approximately 200 emergency calls per month After four months in an Alpha PM program, companies typically see a 30-40% reduction in emergency calls equipment repair routine maintenance Alpha s preventative maintenance programs improve network reliability and save money for MSO s. emergency services Critical Facilities Management Get Full Access, Visibility and Control with Alpha isite 360 Improved visibility and control provides MSO s with the tools and information necessary to take corrective action before outages occur ensuring superior network reliability and reducing the cost associated with unplanned outages and emergency repairs. Web-Based Asset Management Site Reports and History Site HVAC System Work Checklist Items Start 03/03/2014 7:00 End 03/03/2014 7:33 Property Checklist Items isite 360 Site History Report Sample

3 routine maintenance PROGRAMS Network reliability is built on a foundation of routine inspection and maintenance of vital network equipment and components. Alpha s PM and inspection programs are designed to cover all areas of critical facility operations including: Fire Suppression Systems HVAC Systems Generators Inverter Systems UPS Systems AC and DC Power Systems Routine HVAC maintenance prevents costly repairs and helps maintain an ideal operating environment for critical headend equipment. Alpha PM Programs Reduce Emergency Visits Number of Visits JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC Customer Sees 20% Reduction in Year-Over-Year Emergency Visits Data Compiled From Actual Alpha Customer Emergency Calls Decreased After Implementation of Alpha PM Program k e y Year 1 Year 2

4 emergency/unplanned SERVICES Even the most well maintained and managed facilities have to deal with unplanned downtime due to equipment failure, adverse weather or other unforeseeable factors. During those times, Alpha provides emergency response solutions to get networks up and running as quickly as possible. With an emergency response target of two hours or less, operators can be sure that a trained and certified Alpha represented will be on-site and working to resolve problems quickly. Alpha service technicians are highly trained to perform emergency repair work on critical electronics. Alpha PM Programs Save Money $300k $250k $200k $150k $100k $50k $0 AC DC FIRE GENERATOR HVAC UPS Sectors Customer Sees 31%, $260,000 Year-Over-Year Reduction in Total Repair Expenditures Data Compiled From Actual Alpha Customer Savings Means Dollars Can Be Allocated to Revenue Generating Activities k e y Year 1 Year 2

5 equipment repair SERVICES Alpha s nationwide network of repair depots provides repair and refurbishment services for all Alpha and third-party models of: line equipment, headend equipment, fiber optics, test equipment and power supplies. Alpha s trained and certified technicians develop customized repair plans to fit budget, load and policy requirements. Alpha field service engineers can be dispatched in fully equipped Alpha service vehicles for pick-up and delivery of equipment. Easy online RMA process and reporting On-Site Test Equipment Calibration Quality Assurance Testing Emergency and Rush Services Advanced Replacement Capability Technical Support Pilot Frequency Changes Computer and Monitor Repairs Customized Management Reports Alpha s Nationwide Repair Depots Alpha s repair depots are staffed with skilled repair technicians. Alpha PM Programs Limit Outages Number of Outages JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC Customer Sees 54% Reduction in Year-Over-Year Outages Data Compiled From Actual Alpha Customer Reduced Outages Result in Fewer Emergency Calls and Increased Savings k e y Year 1 Year 2 Year 3

6 ALPHA TECHNOLOGIES SERVICES, INC Alpha Way Bellingham, WA USA Phone: +1 (360) Fax: +1 (360)