IN LIVING COLOUR. It s our business to understand yours

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1 LOGISTICS IN LIVING COLOUR It s our business to understand yours

2 consumer LOGISTICS We re Already There Chances are, one of your customers received a shipment from Kuehne + Nagel in the past 24 hours. We know how to manage the diverse needs of your industry because we do it every day. The marketplace produces unique business challenges - the demands are high and customers want flexibility with their purchasing options. Our logistics experts have helped some of the largest consumer products companies move their goods to every corner of the globe. We live in your world. Profiles in Success For 125 years, Kuehne + Nagel has worked hand-in-hand with our customers to create success stories that endure. By linking long-standing traditions with contemporary innovations, we design richly coloured solutions that match your style and highlight your passions. Page 3

3 Building on experience Familiar Faces and New Neighbourhoods Through the connectivity of our global operations, our L Oréal experts translate their experience and best practices wherever you choose to go. From source to shelf Anticipate. Plan. Deliver. W e know L Oréal. For almost a decade, Kuehne + Nagel has been collaborating with L Oréal and developing new ways to bring increased value to your supply chain. Working in more than 100,000 square feet, our 80 retail professionals in Kiev provide daily logistics solutions for warehousing, co-packing and distribution for your 7,500 SKU s. 4We move Million cases of L Oréal product a year Giving a VOICE to picking accuracy % Q u a n t i t y, % Q u a l i t y L Oréal s customers need the right product delivered to their door - the first time. We re inspired to make that business as usual. REDUCING COMPLEXITY. In a fast-paced warehouse environment that contains multitudes of locations, staff not only have to be able to pick quickly, but accurately. Pick to Voice technology creates a hands-free environment by eliminating cumbersome paperwork and allows our team to focus strictly on the picking process. By communicating directly with our WMS, fill rate accuracy escalates and customers can be assured of receiving the right product to stock their shelves. VARIABLE LABOUR POOL. Standard picking processes require weeks, if not months, of training to get new personnel up to speed. But the straight-forward approach of Pick to Voice allows warehouse staff to become proficient in a fraction of the time - and without compromising operational precision or efficiencies. Reductions in training time create a labour system that controls costs and is sensitive to changing volume demands in your business. CO-PACKING Expertise for every type of packaging Display design and assembly High-speed shrink-wrapping Value packs and BOGO s Packaging is an essential component of L Oréal s supply chain. We tackle copacking from multiple fronts by interacting with the design team to provide functionality and systems know-how. that supports your business Our Canadian operational teams are well-acquainted with the diverse activity of the consumer products supply chain. They can help you design strategies that build efficiencies into existing processes, deploy value added services and give L Oréal a competitive advantage in the marketplace. You have the support of a global presence, a network of reliable, skilled partners and the local knowledge base to customize solutions wherever and whenever you need them. Whether you require a stand-alone facility or a shared environment, our facilities and team of specialists across Canada complement your business today and grow with you tomorrow. Automatic labelling Gift set assembly Variety packs Clam shell Kitting As a complete turnkey solution provider with over 25 years experience in contract packaging, we eliminate the distractions of managing your supply chain, offer planning flexibility and improved speed-to-market. Our operations provide full cgmp compliant / Health Canada registered and licensed facilities that are managed with complete QA procedures and formal SOP s, Page 4 Page 5

4 STUNNING TRANSITIONS A seamless onboarding experience. We understand the challenges when making modification to your operations. That s why we focus on minimizing interruptions in your supply chain through our Customer Transition and Integration (CTI) program. The CTI team ensures that an implementation, independent of its size, is managed according to the agreed milestones and considers five project phases: 1. Initiation; 2. Plan and design; 3. Realization; 4. Validation;, and 5. Deployment. Our toolbox eases the workload, creates visibility, saves time and guides the entire project team through the process from end-to-end. We know the pitfalls of contract logistics implementations and our methodology ensures you have a polished transformation. N ever satisfied with the status quo. Continuous improvement is the foundation upon which we build our logistics strategies. Since achieving ISO certification in 1995, Kuehne + Nagel has practiced an innovative approach to making each day better than the last. We uncover, track and implement changes that achieve year over year productivity improvements using our internal KNPS system, combining tools and techniques from Lean Manufacturing, Six Sigma, Kaizen and 6S to yield maximum benefits for your business. We set our standards high and then set the bar a little higher. Page 6 Page 7

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