ICT Market Report 2016/17 Update. Table of Contents and Preface.

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1 ICT Market Report 2016/17 Update Table of Contents and Preface

2 ICT Market Report 2016/17 Update Imprint Publisher Bitkom Research GmbH Albrechtstraße Berlin Register of companies: Amtsgericht Charlottenburg HRB B Managing Director: Dr. Axel Pols P F EITO Sponsors Deutsche Telekom AG KPMG AG Telecom Italia S.p.A. With the support of: European Commission, DG Connect, DG GROW Research Partners The report has been jointly prepared by IDC and the EITO Task Force on the basis of the information available as of October EITO Task Force Enrico Barella (Telecom Italia) Antonio Cimorra (AMETIC) Jean-Benoit Charles (AGORIA) Luc Chomé (DIGITALEUROPE) Valerica Dragomir (ANIS) Dana Eleftheriadou (EU Commission) Andreas Fier (Deutsche Telekom AG) Peter Heidkamp (KPMG) Pierre Muckly (SWICO) Axel Pols (Bitkom e.v.), Chairman Loïc Rivière (TECH IN FRANCE) Tiziano Rognone (ANITEC) Yannis Sirros (SEPE) Patrick Slaets (AGORIA) Myriam Vassiliadou (SEPE) EITO Project Management Franz Grimm Katja Hampe Layout Katja Hampe Carolin Volkmann Cover gumpapa fotolia.com Copyright note Text, data, and tables/figures included in the EITO reports are subject to copyright law and must not be published without written permission of Bitkom Research. All excerpts of text, data, tables and figures rightfully used by third parties shall mention in a manner clearly visible for the reader the source of the publication and the year of appearance. If you wish to quote from this report, please provide us with a sample of the intended use of the information by to service@eito.com. This will enable us to ensure accuracy, currentness and the proper context.

3 ICT Market Report 2016/17 Update 3 The EITO project is sponsored by following companies and organizations (Gold sponsors): Deutsche Telekom AG Telecom Italia S.p.A. KPMG Deutsche Treuhand-Gesellschaft Aktiengesellschaft, Wirtschaftsprüfungsgesellschafwww.kpmg.com

4 ICT Market Report 2016/17 Update 4 The EITO reports are prepared and distributed in cooperation with our partner organizations across Europe AGORIA (Belgium) Belgium Federation for the technology industry DIGITALEUROPE European umbrella organization for the digital technology industry AMETIC (Spain) Asociación multisectorial de empresas de la electrónica, las tecnologías de la información y la tecomunicación, de las telecomunicaciones y de los contenidos digitales SEPE (Greece) Federation of Hellenic Information Technology & Communications Enterprises ANIS (Romania) Employers' association of the software and services industry SWICO (Switzerland) Schweizerischer Wirtschaftsverband der Anbieter von Informations-, Kommunikations- und Organisationstechnik ANITEC (Italy) Associazione Nazionale Industrie Informatica, Telecomunicazioni ed Elettronica di Consumo TECH IN France (France) French Association of Software and Internet Companies Bitkom (Germany) Bundesverband Informationswirtschaft, Telekommunikation und neue Medien

5 ICT Market Report 2016/17 Update 5 Preface We are happy to present the new edition of our bi-annual ICT Market Report. This new report is a slim edition i.e. we provide an update of all market data published in the previous edition but no commentary of the facts and figures. The EITO reports are prepared in cooperation with IDC, a leading global market intelligence firm, and a group of international ICT experts. The EITO Task Force brings together experts from 12 EITO partner associations across Europe, the EU Commission, the OECD as well as our sponsors. The ICT Market Report 2016/17 Update is structured as follows: Section A provides data and forecasts on European ICT markets. More detailed data is available for those countries that are formally affiliated with EITO and thus represented on the EITO Task Force. Section B includes ICT market data and forecasts on major non-european countries including Brazil, China, India, Japan, Turkey, and the USA. Section C presents data of the worldwide ICT market and Section D contains summary tables including all countries. We are always interested in customer feedback so please let us know if you are happy with the present report. The next edition of the ICT Market Report is scheduled for June 2017 stay in touch by following us on twitter. Axel Pols Chairman, EITO Task Force

6 ICT Market Report 2016/17 Update 6 Table of Contents Imprint 2 Preface 5 A The European ICT Market 10 1 Western Europe Austria Belgium/Luxembourg Denmark Finland France Germany Greece Ireland Italy Netherlands Norway Portugal Spain Sweden Switzerland United Kingdom 34 2 Central and Eastern Europe Bulgaria Croatia Czech Republic Estonia Hungary Latvia Lithuania Poland Romania Russia Serbia Slovakia Slovenia 50 3 Summary Table: European Union 51

7 ICT Market Report 2016/17 Update 7 B The ICT Market in Non-European Countries 52 1 Brazil 53 2 China 54 3 India 55 4 Japan 56 5 Turkey 57 6 USA 58 C The Global ICT Market 59 D Summary Data Tables by Country 61 Appendix 65

8 ICT Market Report 2016/17 Update 8 List of Tables Table 1: Western Europe, ICT market value 11 Table 2: Western Europe, PC unit shipments 11 Table 3: Austria, ICT market value 12 Table 4: Austria, PC unit shipments 12 Table 5: Belgium/Luxembourg, ICT market value 14 Table 6: Belgium/Luxembourg, ICT unit shipments, CAPEX, subscribers 14 Table 7: Denmark, ICT market value 15 Table 8: Denmark, PC unit shipments 15 Table 9: Finland, ICT market value 16 Table 10: Finland, PC unit shipments 16 Table 11: France, ICT market value 18 Table 12: France, ICT unit shipments, CAPEX, subscribers 18 Table 13: Germany, ICT market value 20 Table 14: Germany, ICT unit shipments, CAPEX, subscribers 20 Table 15: Greece, ICT market value 22 Table 16: Greece, ICT unit shipments, CAPEX, subscribers 22 Table 17: Ireland, ICT market value 23 Table 18: Ireland, PC unit shipments 23 Table 19: Italy, ICT market value 25 Table 20: Italy, ICT unit shipments, CAPEX, subscribers 25 Table 21: Netherlands, ICT market value 26 Table 22: Netherlands, PC unit shipments 26 Table 23: Norway, ICT market value 27 Table 24: Norway, PC unit shipments 27 Table 25: Portugal, ICT market value 28 Table 26: Portugal, PC unit shipments 28 Table 27: Spain, ICT market value 30 Table 28: Spain, ICT unit shipments, CAPEX, subscribers 30 Table 29: Sweden, ICT market value 31 Table 30: Sweden, PC unit shipments 31 Table 31: Switzerland, ICT market value 33 Table 32: Switzerland, ICT unit shipments, CAPEX, subscribers 33 Table 33: United Kingdom, ICT market value 35 Table 34: United Kingdom, ICT unit shipments, CAPEX, subscribers 35 Table 35: Central and Eastern Europe, ICT market value 36 Table 36: Central and Eastern Europe, PC unit shipments 36 Table 37: Bulgaria, ICT market value 37 Table 38: Bulgaria, PC unit shipments 37 Table 39: Croatia, ICT market value 38 Table 40: Croatia, PC unit shipments 38 Table 41: Czech Republic, ICT market value 39 Table 42: Czech Republic, PC unit shipments 39 Table 43: Estonia, ICT market value 40 Table 44: Estonia, PC unit shipments 40 Table 45: Hungary, ICT market value 41 Table 46: Hungary, PC unit shipments 41 Table 47: Latvia, ICT market value 42 Table 48: Latvia, PC unit shipments 42

9 ICT Market Report 2016/17 Update 9 Table 49: Lithuania, ICT market value 43 Table 50: Lithuania, PC unit shipments 43 Table 51: Poland, ICT market value 44 Table 52: Poland, PC unit shipments 44 Table 53: Romania, ICT market value 45 Table 54: Romania, PC unit shipments 45 Table 55: Russia, ICT market value 46 Table 56: Russia, PC unit shipments 46 Table 57: Serbia, ICT market value 48 Table 58: Serbia, ICT unit shipments, CAPEX, subscribers 48 Table 59: Slovakia ICT market value 49 Table 60: Slovakia, PC unit shipments 49 Table 61: Slovenia ICT market value 50 Table 62: Slovenia, PC unit shipments 50 Table 63: EU26*, ICT market value 51 Table 64: EU26*, PC unit shipments 51 Table 65: Brazil, ICT market value 53 Table 66: China, ICT market value 54 Table 67: India, ICT market value 55 Table 68: Japan, ICT market value 56 Table 69: Turkey, ICT market value 57 Table 70: Turkey, PC unit shipments 57 Table 71: USA, ICT market value 58 Table 72: World, ICT market value 60 Table 73: ICT market value, by country 62 Table 74: IT market value, by country 63 Table 75: Telecom market value, by country 64