Build Your Own SAP Fiori App in the Cloud Edition My Design & Develop Challenge

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1 STORY Background The facilities management department has reponsibilities for the day-to-day running of the building, these tasks may be outsourced or carried out by direct employed staff. Due to the requirement of any immediate reponse needed in many of the activities involved in a building, the facilities manager will often require daily reports or an escalation procedure to be carried out. Some issues require more than just periodic maintenance, for example those that can stop or hamper the productivity of the business or that have safety implications. Many of these are managed by the facilities management "help desk" that staff are able to be contacted either by telephone or . The response to help desk calls are prioritized but may be as simple as too hot or too cold, lights not working, photocopier jammed, coffee spills, or vending machine problems. Help desks may be used to book meeting rooms, car parking spaces and many other services, but this often depends on how the facilities department is organized. Facilities may be split into two sections, often referred to as "soft" services such as reception and post room, and "hard" services, such as the mechanical, fire and electrical services. With such escalation in both the quantity & quality of issues, it is almost impossible for a facility manager to oversee and monitor everything. Thus, this has become the motivation of design a Fiori App to integrate all these touchpoints to allow the facility manager to be able to assess the situation of the facility, monitor the status and provide immediate feedback if required. Facilities will then become Smarter with Sensors in-placed. 1. Segmentation The Facility Management application will facilitate with monitoring the status of all facilities in the building. In any situation, let's say an emergency for this case, managerial staffs are able to have a better control over the situation by the immediate knowledge of what had happened. And thus that leads to support a decision making from stakeholders better. The characteristics of the application segmentation are as follows: (a) Status of a facility's is under surveillance & monitoring (b) Personnel responsible of the time of event in the facility (c) Facility upkeep and compliance check of safety regulatories (d) Ensure utilization rate and cost optimization are analyzed for better metrics 2. Targeting The application will be specifically used for Facility Managers, Operators, Facility Executives, Security and Helpdesk staff in any building with sophisticated facilities, which posses resource management capabilities as such: (a) Facility with limited lifespan to monitor & upkeep (b) Highly security enclosed facility for surveillance (c) Enhance knowledge sharing of any incident cases notification (d) Planning of future building development with an overview of facilities utilization 3. Positioning Devices such as surveillance cameras, emergency equipments & sensors are already in-placed in all facilities. Thus, with the advancement of Internet-of-Things (IoT), this application will eventually be able to leverage on existing peripheral as a tier to connect with stakeholders via Fiori UX, hoping to achieve a resource efficiency & productivity improvement in any facility planning / management. The application will be fully utilized by a Facility Manager to: (a) Review essential information about all facilities in the building (b) Monitor capacity of facilities being utilized (c) Plan resource allocation & utilization of facilities (d) Send any feedback / alert to inform vital units of emergency cases (e) Review activities in the facility (f) Report incident happened in the facility (g) Review & plan schedule of a facility so to facilitate with future development (h) Plan resource allocation 1

2 Persona JOHNNY RUNNER Facility Manager I would like to monitor all essential metrics of existing facilities I'm responsible for, and to have a better analysis so to better plan for future smarter facilities development. BACKGROUND 30 years old 3 Years Facility Manager in National University of Singapore (NUS) STAKEHOLDERS Facility Manager, Contractors, Ops Manager, Executives JOB RESPONSIBILITIES MAIN GOALS Plan resource allocation & utilization of facilities. Monitor capacity of facilities being used. Analyze cost to value maximization of facility & service utilization. Ensure facilities are up to regulatory standards. Devise a facilities suitability plan that is aligned with the strategic business objectives. Perform periodic assessments on facilities lifespan & monitor status. Assess facilities availability are well utilized and upkeep appropriately. Ensure allocated responsibilities by staff or contractors are completed satisfactorily. Ensure building meets health & safety requirements that facilities comply with legislation. NEEDS I need to know the current status of the facility utilization, and lifespan & cost analysis. I need to know if essential central services (maintenance, security, waste disposal, etc.) are required for that particular facility. I need to monitor on the facility which is currently exceeding anticipated lifespan. I need to know when to upgrade the existing facility & prepare for future development. PAIN POINTS Facility is over utilized over lifespan and no alerts received for management. Person of responsibility is not assigned correctly at the right facility. No metrics on utilization rate of the facility is recorded. I can t record fast enough into the device (comparing to paper based). Status of the facility utilization is unknown. COMPETENCIES Catual User Proactive Work in Team Global Focus Innovative Power User Reactive Lone Fighter Local Focus Conservative Sometimes compatencies are not necessary to fill out. If you don t have the data you can leave this section blank. 2

3 USER EXPERIENCE JOURNEY POINT OF VIEW(S) Johnny, the Facility Manager need to have a quick overview of the statuses of all facilities so that he can create more time for other areas to innovate.... need to quickly fire an alert or incident ticket in any case of emergency so that he can rectify the problem and inform any other stakeholders who has responsibility of it.... need to monitor the crowd capacity of the facility so that he can plan better based on the metrics captured for the different time intervals, which in turn a better furture building development. 3

4 Build Your Own SAP Fiori App in the Cloud MOCKUP & PROTOTYPE Prototype: Manage Crowd Capacity of the Gym Raw Mockup on Paper 4

5 STUDY Study: Facility Management Application has an array of functions for Managerial Staff to operate in an Facility. This study aims to streamline all functions in this application so to achieve a better User Experience. Task 1: Review Gym Facility Information Navigate to Gym > Info Tab Here is an overview of the Gym. It gives the stakeholders the essential info needed for the facility, all in one place. Task 2: Acknowledge Maria Jane's Task Navigate to Gym > H.R. Tab Select Maria Jane > Acknowledge > Close Facility Manager is able to know which personnel & area of responsibility Task 3: Manage Crowd Capacity of the Gym Navigate to Gym > Monitor Tab Front desk staff is able to determine the crowd capacity via the slider. With this data, gym user are able to know what's the crowd capacity before heading down. *due to the limitation of Splash app, the Slider can only be created in the WebIDE, thus an image screenshot is used here instead. 5

6 Document Components up to 5.05 pages Facility Management Fiori Application SAP Web IDE App Prototype YouTube Link to App Prototype: Video Component up to 3.55 pages END 6