BAY COUNTY TRANSPORTATION DISADVANTAGED COORDINATING BOARD

Transcription

1 BAY COUNTY TRANSPORTATION DISADVANTAGED COORDINATING BOARD P.O. BOX Pensacola, Florida (850) Greg Brudnicki 4081 E. Olive Road, Ste. A, Pensacola, Fl Fax: Chair Web Site: Staff to the Board: Bryan Taylor Bay County TPO Vice-Chairman January 24, 2013 MEMORANDUM TO: FROM: SUBJECT: Bay County Transportation Disadvantaged Coordinating Board and Interested Parties Panama City Mayor Greg Brudnicki, Chair February 6, 2013 Board Meeting The Bay County Transportation Disadvantaged Coordinating will meet Wednesday, February 6, 2013 at 1:00 pm at the Bay County Government Center Room 1030, 898 West 11th St. Panama City, FL. If there are any questions, please contact Julia Pearsall, Transportation Planner, at , extension 231 or by at: Board members will introduce themselves and the agency or position they represent. Visitors are asked to introduce themselves to be welcomed by the Board. AGENDA I. Call to order and approval of the October 3, 2012 Board Meeting minutes. A. Approval of Minutes For Action Presentation: Chair (Item I-A) II. Old Business: III. New Business: A. Community Transportation Coordinator (CTC) Evaluation For Action Presentation: TPO Staff (Item III-A) B. CTC Quarterly Report For Information Presentation: CTC Staff (Item III-B) Our Commitment - Mobility

2 C. Transportation Planning Organization Report For Information Presentation: Julia Pearsall (Item III-C) D. Commission for Transportation Disadvantaged Correspondence For Information Presentation: TPO Staff (Item III-D) E. Grant Reviews For Information Presentation: TPO or CTC (Item III-E) IV. Other Business: V. Adjourn A. Annual Board Training For Information Presentation: TPO Staff (Item IV-A) PUBLIC COMMENTS: Any individual who wishes to address the Board, please notify the Chairperson or staff. The next Bay County Transportation Disadvantaged Coordinating Board meeting will be Wednesday, May 1, The Bay County Transportation Planning Organization adheres to the Americans with Disabilities Act and will make reasonable modifications for access to this meeting or for limited English proficiency upon request. Please call Ms. Julia Pearsall Toll Free at , extension 231. Requests must be made at least 48 hours in advance of the meeting in order to allow the TPO time to provide the requested services. Our Commitment - Mobility

3 AGENDA ITEM I-A SUBJECT: Approval of minutes BACKGROUND: The minutes from the October 3, 2012 Board meeting will be approved by the local coordinating board. REQUESTED ACTION: A motion and vote to approve the October 3, 2012 Board meeting minutes. Our Commitment - Mobility

4 BE-10/3/12 DRAFT BAY COUNTY TRANSPORTATION DISADVANTAGED COORDINATING BOARD MEETING MINUTES 10/3/12 West Florida Regional Planning Council (Designated Staff) West Florida Regional Planning Council Panama City, Florida Date of Meeting 2/1/12 5/2/12 9/5/12 10/3/12 Agency for Health Care Admin. Faye Basiri/Alt Medicaid Rep A P P P Children at Risk Janice Flowers / Alt Wesley Johnson P P P A Citizen Willard Anderson/Alt Vacant A A A A Citizen User of Transportation Gloria Keith/Alt Vacant A P A P Department of Education Ms. Billie Glaze / Alt Vacant P A A Department of Elder Affairs Jean Warner/Alt Karen Coffman A A P P Disabled Rufus Wood/Alt Vacant P A A A ALT P R. PEARSON Economically Disadvantaged Bryan Taylor/Alt Ron Sharpe P P P ALT P R.SHARPE Elderly Vacant P A VACANT VACANT Elected Official-Chair Greg Brudnicki/Alt Bryan Taylor P P P P FL Dept. of Children & Families Colleen Foley/Alt Vacant A A A FL Dept of Transportation ALT P ALT P Donnie Duce/Alt Kathy Rudd K.RUDD K.RUDD Local Medical Community Mary Rainelli/Alt R. Daniel ALT P K.RUDD ALT P B. WILLIAMS ALT P K.RUDD ALT P B. PRIBBENOW A P P Mass Transit Walter Kelley/Alt Gene Keen A A A A Private Transportation Industry William Peeke/ Alt Scott Williams A A A A Public Education Kate Bellman/Alt Vacant A A A A Veterans John Deegins/Alt Vacant A P P P Workforce Development Board Judy Creel/Alt Vacant P A A A OTHERS PRESENT: Angie Dyer, Joel Paul Jr., Pam Dorwarth, Sharon Kent, Debbie Davis, Heather Craft, Floyd Webb, Steve Holmes, Vince Staten, Julia Pearsall, Brittany Ellers Chairman Brudnicki called the meeting to order. He opened the meeting with a prayer and introductions. Bay County TD Minutes Page 1

5 BE-10/3/12 DRAFT I. Approval of the Minutes As required by the Commission for Transportation Disadvantaged (CTD) and Florida Administrative Code (5)(a), the minutes from the September 5, 2012 TD Coordinating Board meetings were submitted for approval by the TD Board. Action: Ms Jean Warner made a motion to approve the minutes as written; Ms Kathy Rudd seconded; and the motion was unanimously approved. Mr. Steve Holmes, Executive Director of the Commission for Transportation Disadvantaged, spoke to the board regarding changes in transportation. Medicaid reform was passed by legislature and beginning this year Medicaid reform for Long Term Care Managed Care will begin in the state of Florida. There are two major programs of the Medicaid reform, Long Term Managed Care and Managed Medical Assistance. In January of next year the invitation to negotiate will go out for the Managed Medical Care, in turn there will be changes in the delivery system around the summer of Currently Tri- County Community Council contracts as the CTC with the Commission for Transportation Disadvantaged (CTD) for non-emergency Medicaid transportation; once the transition is made to Managed Care, the Managed Care organizations will be responsible for transportation of Medicaid recipients. This area will have two Managed Care organizations that will provide service; each one of those will have a transportation entity, likely a national broker, which will come in and broker that transportation. Senior citizens organizations and disabilities groups need to be worked with to ensure they understand the information, and who to contact for their specific transportation needs. Complicating things further, there will be two plans and two transportation providers for the long term care Managed Care to start off; this will lead to two more transportation providers for the Managed Medical Assistance, there could possibly be four different brokers offering services. The cost of transportation will likely go up, at a county level, due to the inability to provide multi-loading of the vehicles. There are two issues to be aware of, though there are a few years to work on them. One is working with our elders during the transition in the summer of The other is to keep cost down as much as possible and provide more transportation through our Transportation Disadvantaged trust funds, ADP, etc.. Mayor Brudnicki had concerns about confusion among the people that will be using the Transportation; he felt that people already trouble trying to find who to call for their services. Mr. Brudnicki asked if there would be away for there to be one phone number that people could call that could help direct them to who they need to speak to. Mr. Holmes told Mr. Brudnicki that once the contracts are awarded and the transportation providers are a part of that network around the county, they start publishing the number. Mr. Holmes suggested that Mr. Brudnicki bring the Managed Care organizations and transportation providers into some type of public forum to have them explain to the public what is happening. Ms. Warner asked if all the extra layers of management would also contribute to higher transportation costs. Mr. Holmes answered saying that more overhead is less money for transportation, and this could also lead to a trip being deferred to another time. Mr. Staten said that this is the way the CTC does it now. Ms. Pearsall pointed out that another county had gone through this process, and stated that the CTC was providing a higher level of service than before; therefore this led her to believe the goal is not saving money but providing better services. II. Old Business A. Annual Operating Report Heather Craft went over the corrections to the Annual Operating Report with the board. Ms. Rudd asked that Mr. Staten clarify what Gulf County ARC did for the CTC, Mr. Staten said that it is cheaper to transport people from Mexico Beach with Gulf County ARC. Ms. Warner thought there would be a correction to the number of complaints. Ms. Pearsall Bay County TD Minutes Page 2

6 BE-10/3/12 DRAFT explained that the way that the complaints were calculated is going to be clarified later in the meeting, but as far as the AOR is concerned the number of complaints is correct. Ms. Rudd was curious about why the CTC did not have a contract with Pensacola Care. Ms. Rudd explain that Pensacola Care had a 5310, which is a federal program for disabled and handicapped that award vehicles to agencies with the stipulation that the agency would have to have a coordination agreement with the CTC. Mr. Webb said that the way he understood it the CTC hasn t renewed the agreement with Pensacola Care because they were not compliant with the old agreement. Ms. Craft said the CTC will be looking into renewing the contract with Pensacola Care, and further explaining the reporting of mileage and trips. Action: Ms. Basiri moved to authorize the chair to sign the AOR indicating that it has been reviewed by the board; Mr. Sharpe seconded the motion, and the motion passed unanimously. III. New Business A. Bylaws and Grievances Update Ms. Pearsall explained to the board that the wording of the Grievances should be updated. Ms. Pearsall felt that the drivers and dispatchers should not be held responsible for recording complaints; she explained that the main concern for drivers should be safety and the dispatchers should be more concerned with getting people the correct rides. There was general discussion of what would be considered a legitimate complaint, and Ms. Pearsall told the board she suggested anything that is called in and recorded in regards to services, not policy, should be considered a legitimate complaint. Action: Ms. Warner moved to approve the updated Bylaws and Grievance Procedures. Ms. Rudd seconded the motion and it passed unanimously. B. CTC Evaluation Committee Action: Ms. Warner moved to appoint Ron Sharpe, someone from Bay Medical, someone from ADP as an alternate, and Pam Dorwarth, to be the CTC Evaluation/TDSP Committee. Ms. Rudd seconded the motion and it passed unanimously. C. CTC Quarterly Report It is too early for the Quarterly Report to be available. It will be presented at the February 2013 Board meeting. Action: Information Only D. Transportation Planning Organization Report Ms. Pearsall presented the Transportation Planning Organization Report to the board. Action: Information Only E. Commission for Transportation Disadvantaged Correspondence Bay County TD Minutes Page 3

7 BE-10/3/12 DRAFT Ms. Pearsall presented that there is no Commission for Transportation Disadvantaged Correspondence, but she did inform the board there would be a Commission meeting on October 18, 2012, with a call in option. Action: Information Only F. Grant Review Ms. Pearsall included a grant for Tri County Community Council for their rural counties, for information purposes only. Action: Information Only IV. Other Business None V. Adjourn. There being no further business the meeting was adjourned. Bay County TD Minutes Page 4

8 AGENDA ITEM III-A SUBJECT: Community Transportation Coordinator Evaluation BACKGROUND: The planning agency and the local coordinating board conducted the annual evaluation of the Community Transportation Coordinator (CTC), as required by Florida Administrative Code (5) (b). The Evaluation Committee will also review the TDSP as part of the process. The CTC Evaluation was conducted on January 14, 2013 and the draft Evaluation is included in the Agenda package. After reviewing the Evaluation, the Board is asked to approve the findings and recommendations. A summary of statistics from peer counties was reviewed as a basis of comparison. REQUESTED ACTION: A motion and vote to approve the findings and recommendations of the CTC Evaluation. Our Commitment - Mobility

9 DRAFT CTC EVALUATION WORKBOOK CTC BEING REVIEWED: TRI COUNTY COMMUNITY COUNCIL (BAY AREA TRANSPORTATION) COUNTY: ADDRESS: BAY COUNTY 1021 MASSALINA DRIVE PANAMA CITY, FLORIDA CONTACT: VINCE STATEN PHONE: PHONE: REVIEW PERIOD: FY REVIEW DATES: PERSONS CONDUCTING THE REVIEW: Ron Sharpe and Colleen Foley, local coordinating board; Vince Staten, Donald Griffith, and Honey Rumph, Tri County Community Council; and, Julia Pearsall and Vikki Garrett, Bay County TPO. CONTACT INFORMATION: , EXT 231

10 CTC Background Information 1. OPERATING ENVIRONMENT: RURAL X URBAN 2. ORGANIZATION TYPE: PRIVATE-FOR-PROFIT X PRIVATE NON-PROFIT GOVERNMENT TRANSPORTATION AGENCY 3. NETWORK TYPE: SOLE PROVIDER X PARTIAL BROKERAGE COMPLETE BROKERAGE 4. NAME THE OPERATORS THAT YOUR COMPANY HAS CONTRACTS WITH: Emerald Coast Medical US Medical Council on Aging, Tim Brooks SureCare Transit Gulf County ARC 5. NAME THE GROUPS THAT YOUR COMPANY HAS COORDINATION CONTRACTS WITH: Head Start Chautauqua Learn and Serve 2 nd Chance Pyramid and Pensacola Care do not, but should. 6. NAME THE ORGANIZATIONS AND AGENCIES THAT PURCHASE SERVICE FROM THE CTC AND THE PERCENTAGE OF TRIPS EACH REPRESENTS? Name of Agency % of Trips Name of Contact Telephone Number AHCA Medicaid 16% NA Transportation Disadvantaged 8% NA Agency for Persons with 24% Colleen Foley Disabilities Total 100% 7. REVIEW AND DISCUSS TD HELPLINE CALLS: Number of calls Closed Cases Unsolved Cases Cost Medicaid Quality of Service Service Availability Toll Permit Other DRAFT BAY CTC EVALUATION Page 2

11 COMPLIANCE WITH CHAPTER 427, F.S. Review the CTC monitoring of its transportation operator contracts to ensure compliance with (3), F.S. Review all transportation operator contracts annually. WHAT TYPE OF MONITORING DOES THE CTC PERFORM ON ITS OPERATOR(S) AND HOW OFTEN IS IT CONDUCTED? Annual check of Safety, Vehicles, Drivers Physicals, etc. Is a written report issued to the operator? Yes X No If NO, how are the contractors notified of the results of the monitoring? WHAT TYPE OF MONITORING DOES THE CTC PERFORM ON ITS COORDINATION CONTRACTORS AND HOW OFTEN IS IT CONDUCTED? NA Is a written report issued? Yes X No If NO, how are the contractors notified of the results of the monitoring? WHAT ACTION IS TAKEN IF A CONTRACTOR RECEIVES AN UNFAVORABLE REPORT? The CTC requires a plan of correction if needed. IS THE CTC IN COMPLIANCE WITH THIS SECTION? Yes X No The CTC will check the coordination contracts to ascertain the contracts do not include monitoring. ASK TO SEE DOCUMENTATION OF MONITORING REPORTS. DRAFT BAY CTC EVALUATION Page 3

12 COMPLIANCE WITH CHAPTER 427, F.S. Review the TDSP to determine the utilization of school buses and public transportation services [Chapter (4)] Approve and coordinate the utilization of school bus and public transportation services in accordance with the TDSP. HOW IS THE CTC USING SCHOOL BUSES IN THE COORDINATED SYSTEM? Public school buses are not used in the system Rule (5)(b): "As part of the Coordinator s performance, the local Coordinating Board shall also set an annual percentage goal increase for the number of trips provided within the system for ridership on public transit, where applicable. In areas where the public transit is not being utilized, the local Coordinating Board shall set an annual percentage of the number of trips to be provided on public transit." HOW IS THE CTC USING FIXED ROUTE PUBLIC TRANSPORTATION SERVICES IN THE COORDINATED SYSTEM? IS THERE A GOAL FOR TRANSFERRING PASSENGERS FROM PARATRANSIT TO TRANSIT? X Yes No Last year the committee recommended changing the goal to 60 riders to be referred to Chautauqua Learn and Serve for Easy Access (travel training). This was not changed in the TDSP. Outreach to APD Support Coordinators and St. Andrews Bay Center was arranged by APD staff to encourage referrals. Chautauqua Learn and Serve provided training for five (5) St. Andrews staff and nine (9) support coordinators. If YES, what is the goal? See recommendation above Is the CTC accomplishing the goal? Yes NA IS THE CTC IN COMPLIANCE WITH THIS REQUIREMENT? Yes X No COMPLIANCE WITH 41-2, F.A.C. Compliance with (1), Minimum Insurance Compliance...ensure compliance with the minimum liability insurance requirement of $100,000 per person and $200,000 per incident WHAT ARE THE MINIMUM LIABILITY INSURANCE REQUIREMENTS? $200, WHAT ARE THE MINIMUM LIABILITY INSURANCE REQUIREMENTS IN THE OPERATOR AND COORDINATION CONTRACTS? $200, HOW MUCH DOES THE INSURANCE COST (per operator)? NA DOES THE MINIMUM LIABILITY INSURANCE REQUIREMENTS EXCEED $1 MILLION PER INCIDENT? Yes X No If yes, was this approved by the Commission? NA Yes No IS THE CTC IN COMPLIANCE WITH THIS SECTION? X Yes No DRAFT BAY CTC EVALUATION Page 4

13 Compliance with (2), Evaluating Cost-Effectiveness of Coordination Contractors and Transportation Alternatives....contracts shall be reviewed annually by the Community Transportation Coordinator and the Coordinating Board as to the effectiveness and efficiency of the Transportation Operator or the renewal of any Coordination Contracts. IF THE CTC HAS COORDINATION CONTRACTORS, DETERMINE THE COST- EFFECTIVENESS OF THESE CONTRACTORS. Head Start has a small area for pick-ups and one location for destination. They use school buses that are larger than a CTC vehicle. This is reviewed at the November Board meeting each year. DO YOU HAVE TRANSPORTATION ALTERNATIVES? Yes X No Cost [CTC and Transportation Alternative (Alt.)] NA IS THE CTC IN COMPLIANCE WITH THIS SECTION? X Yes No COMPLIANCE WITH 41-2, F.A.C...shall adhere to Commission approved standards Not available pending observation ride Commission Standards Local toll free phone number must be posted in all vehicles. Vehicle Cleanliness Passenger/Trip Database Adequate seating Driver Identification Passenger Assistance Smoking, Eating and Drinking Two-way Communications Air Conditioning/Heating Billing Requirements Comments YES, observed on ride YES, observed on ride YES, observed on ride YES, observed on ride YES, observed on ride YES, observed on ride YES, observed on ride YES, observed on ride YES, observed on ride YES, observed at office FINDINGS: The CTC is in compliance with Commission Standards RECOMMENDATIONS: The CTC should continue to maintain Commission Standards. DRAFT BAY CTC EVALUATION Page 5

14 Local Standards Transport of Escorts and dependent children policy Use, Responsibility, and cost of child restraint devices Out-of-Service Area trips CPR/1st Aid Driver Criminal Background Screening Rider Personal Property Advance reservation requirements Pick-up Window Comments TDSP states age 16 minimum without escort. Infant carriers must be provided by parent. The CTC provides child seats and booster seats with prior notice. Medical trips only, Medicaid and TD. First Aid training only, no certification. Level 2 screening prior to employment and every five years. Other than scheduled shopping trips, the limit is two bags that the rider can secure on his or her lap or under the seat. TD by 1:00 pm day prior to service. For Medicaid 72 hours prior to service. For out of service area TD trips also require 72 hours notice. One hour pick up window which means 30 minutes prior and 30 minutes after pick up time. Measurable Standards/Goals Public Transit Ridership Refer 60 to Easy Access or less than 1% STANDARD/ GOAL Refer 60 riders to Easy Access ACTUAL MET/ UNMET Partially met On-time performance 95% 90% Above 90% each quarter. MET Passenger No-shows 64 Policy This is a low no show rate for an urban area. MET Accidents 5/722,794 miles Roadcalls 7 Complaints 2 Less than 1% Call-Hold Time 95% less than 2 minutes <1/100,000 miles 1/144,558 miles MET < 1/10,000 miles 1/103,256 miles MET No Goal Two complaints MET 95% less than 2 minutes Not measured NOT MET DRAFT BAY CTC EVALUATION Page 6

15 On-Site Observation of the System RIDE A VEHICLE WITIN THE COORDINATED SYSTEM. REQUEST A COPY OF THE MANIFEST PAGE THAT CONTAINS THIS TRIP. Date of Observation: 1/29/2013 Please list any special guests that were present: Observer was Ron Sharpe, LCB member Location: Pyramid and doctor s office Number of Passengers picked up/dropped off: 3 Ambulatory Non-Ambulatory Yes Yes Was the driver on time? X Yes No, how many minutes late/early? Did the driver provide any passenger assistance? Yes No Was the driver wearing any identification? X Yes X Uniform Name Tag Photo ID Badge No Did the driver render an appropriate greeting? X Yes No Driver regularly transports the rider, not necessary If CTC has a policy on seat belts, did the driver ensure the passengers were properly belted? X Yes No Was the vehicle neat and clean, and free from dirt, torn upholstery, damaged or broken seats, protruding metal or other objects? X Yes No Is there a sign posted on the interior of the vehicle with both a local phone number and the TD Helpline for comments/complaints/commendations? X Yes No Does the vehicle have working heat and air conditioning? X Yes No Does the vehicle have two-way communications in good working order? X Yes No If used, was the lift in good working order? X Yes No Was there safe and appropriate seating for all passengers? X Yes No Did the driver properly use the lift and secure the passenger? X Yes No If no, please explain: The Planning Agency is scheduled to conduct the annual rider survey in the spring. DRAFT BAY CTC EVALUATION Page 7

16 Level of Cost Worksheet 1 COSTS BY EXPENSE CATEGORY CTC EXPENSE CATEGORY BY Trips:186, Trips: 183, Trips: 193,433 ACCOUNT ( ) Expense Cost/ Trip Expense Cost/ Trip Expense Cost/ Trip Labor $813,823 $4.36 $791,535 $4.30 $807,975 $4.13 Fringe Benefits 213, , , Services 6, , , Materials/Supplies Consumed 239, , , Utilities 19, , , Casualty/ Liability Costs 96, , , Taxes , Purchased Transportation Service 113, , , Miscellaneous Expenses 7, , , Interest Expense Leases & Rentals 7, , Annual Depreciation & Amortization Contributed Service - Allowable Expenses Allocated Indirect Expenses (if applicable) $9.32 $9.33 $1,908,081 SYSTEM TOTAL $1,519,551 $8.14 $1,717, Which expenses are especially high? The CTC is doing an excellent job of maintaining affordable transportation. 2. Are these high expenses acceptable? Are they approved? NA 3. What strategies could reduce the unacceptable costs? The CTC purchases fuel from the Bay County yard. Fuel cost is $3.11 per trip, $0.83 per mile, average trip length 3.74 mile DRAFT BAY CTC EVALUATION Page 8

17 Worksheet 2 Level of Competition 1. Inventory of Transportation Operators in the Service Area Operators Operators Include Trips % of all Trips Available Contracted Private Non-Profit , % Private For-Profit 3 3 2, % Government Public Transit 1 0 Total , % 2. How many of the operators are coordination contractors? 3. Of the operators included in the local coordinated system, how many have the capability of expanding capacity? Does the CTC have the ability to expand? Yes, if more funding were available, the CTC could provide 10-25% more trips without expansion of fleet or hiring more drivers. 4. Indicate the date the latest transportation operator was brought into the system. Gulf County ARC Does the CTC have a competitive procurement process? 6. In the past five (5) years, how many times have the following methods been used in selection of the transportation operators? X Low bid Requests for qualifications Negotiation only Requests for proposals Requests for interested parties Which of the methods listed above were used to select the current operators? Negotiation Only DRAFT BAY CTC EVALUATION Page 9

18 7. Which of the following items are incorporated in the review and selection of transportation operators for inclusion in the coordinated system? X Capabilities of operator X Scope of Work Age of company X Safety Program X Previous experience Capacity X Management X Training Program X Qualifications of staff X Insurance Resources X Accident History Economies of Scale Quality Contract Monitoring X Community Knowledge X Reporting Capabilities X Cost of the Contracting Process X Financial Strength X Price Performance Bond Distribution of Costs X Responsiveness to Solicitation Other: (list) 8. If a competitive bid or request for proposals has been used to select the transportation operators, to how many potential operators was the request distributed in the most recently completed process? NA How many responded? The request for bids/proposals was distributed: Locally Statewide Nationally 9. Has the CTC reviewed the possibilities of competitively contracting any services other than transportation provision (such as fuel, maintenance, etc )? DRAFT BAY CTC EVALUATION Page 10

19 Level of Availability (Coordination) Worksheet 3 This section was explained to the CTC Evaluation Committee during the Committee meeting. Planning What are the coordinated plans for transporting the TD population? TDSP Public Information How is public information distributed about transportation services in the community? Ride Guides, Website, Department of Motor Vehicles, Council on Aging, St Andrews Center, Dialysis Centers. Certification How are individual certifications and registrations coordinated for local TD transportation services? Intake information and application information entered into data base. Eligibility Records What system is used to coordinate which individuals are eligible for special transportation services in the community? Computer Call Intake To what extent is transportation coordinated to ensure that a user can reach a Reservationist on the first call? 3 staff answer phones and the lines roll over. Reservations What is the reservation process? How is the duplication of a reservation prevented? Shows in computer Trip Allocation How is the allocation of trip requests to providers coordinated? CTC provides all trips except Stretcher and after hours. Scheduling How is the trip assignment to vehicles coordinated? Manually, based on locations, type of vehicle needed, etc Transport How are the actual transportation services and modes of transportation coordinated? See above DRAFT BAY CTC EVALUATION Page 11

20 Dispatching How is the real time communication and direction of drivers coordinated? Dispatch notifies drivers of pickups using two way radios. General Service Monitoring How is the overseeing of transportation operators coordinated? Annual review of each contracted operator. Daily Service Monitoring How are real-time resolutions to trip problems coordinated? All office staff are trained to handle problems. Trip Reconciliation How is the confirmation of official trips coordinated? The manifest is used to document trips information Billing How is the process for requesting and processing fares, payments, and reimbursements coordinated? Driver provides cash and co-pay information to office personnel who count. Another employee recounts the cash and prepares for deposit. The bookkeeping staff in Bonifay make all cash deposits. Bookkeeping uses manifest to process for reimbursement. Reporting How is operating information reported, compiled, and examined? CTS Cost Resources How are costs shared between the coordinator and the operators (s) in order to reduce the overall costs of the coordinated program? NA Gulf County and other operators are paid for trips scheduled by the CTC according to their contract. Information Resources How is information shared with other organizations to ensure smooth service provision and increased service provision? Brochures, through the TPO and Trolley staff, United Way, web site, etc. Overall What type of formal agreement does the CTC have with organizations, which provide transportation in the community? Contracts. DRAFT BAY CTC EVALUATION Page 12

21 Comparison Statistics for Bay County BAY COUNTY HERNANDO COUNTY CHARLOTTE COUNTY County Population Unduplicated Head Count 169, , ,511 2,561 2,838 6,746 Trips 193, , ,589 Vehicle Miles 722,794 2,162, ,435 Revenue Miles 565,999 1,948, ,617 Vehicles Accidents Road Calls Complaints No Shows 64 1,209 1,790 COUNTY BAY COUNTY HERNANDO COUNTY CHARLOTTE COUNTY Funding Source Trips by funding Revenue Trips by Funding Revenue Trips by Funding Revenue CTD 16,111 $329,853 9,331 $259,774 37,631 $280,922 AHCA 30,784 $544,043 85,666 $1,508,357 11,504 $454,638 APD 46,093 $305,299 11,595 $17, DOEA 12,493 $73,790 4,670 $38,471 7,204 $50,324 DOE 12,493 $12, FDOT 6,237 $378,380 0 $155, $39,641 LOCAL 1,328 $42,789 3,998 $45,096 11,125 $555,364 FARE BOX 1,328 $32,854 23,893 $43,390 2,376 $11,282 OTHER 79,059 $392, ,681 $45,681 TOTAL 193,433 $2,099, ,016 $2,440, ,589 $1,437,852 COST/TRIP $10.85 $17.56 $12.33 COST/MILE $2.90 $1.13 $2.73 DRAFT BAY CTC EVALUATION Page 13

22 AGENDA ITEM III-B SUBJECT: Community Transportation Coordinator (CTC) Report BACKGROUND: As required by Chapter 427, Florida Statutes, Rule (5)(e) Florida Administrative Code, the Local Coordinating Board shall on a continuing basis evaluate services provided by the CTC and seek innovative ways to improve cost-effectiveness, efficiency, and safety. In order to fulfill this requirement the board has requested that the CTC provide a quarterly summary of coordination activities and a financial report of sponsored and nonsponsored trip costs in Bay County. The first and second quarter reports are included in the agenda. REQUESTED ACTION: For Information. Our Commitment - Mobility

23 TRICOUNTY COMMUNITY COUNICL, INC - BAY COUNTY COORDINATED TRANSPORTATION QUARTERLY REPORT JULY 2011/ / / /2013 JANUARY Trips 10,582 9,848 Trips 13,140 Revenue $87, $ 86, Revenue $96, Cost/Trip $8.26 $8.82 Cost/Trip $7.34 #DIV/0! Reschules Reschules 16 On-Time 100% 100% On-Time 100% No Shows 7 5 No Shows 2 Operator Pmts. $ 5, $ 5, Operator Pmts. $12, AUGUST FEBRUARY Trips 18,035 14,338 Trips 18,177 Revenue $106, $ 97, Revenue $106, Cost/Trip $5.91 $6.77 Cost/Trip $5.84 #DIV/0! Reschules Reschules 23 On-Time 100% 100% On-Time 100% No Shows 7 7 No Shows 8 Operator Pmts. $ 6, $ 5, Operator Pmts. $11, SEPTEMBER MARCH Trips 16,534 18,719 Trips 21,780 Revenue $90, $88, Revenue $116, Cost/Trip $5.48 $4.75 Cost/Trip $5.35 #DIV/0! Reschules Reschules 24 On-Time 100% 100% On-Time 100% No Shows 4 8 No Shows 8 Operator Pmts. $ 3, $ 4, Operator Pmts. $10, OCTOBER APRIL Trips 20,142 24,464 Trips Revenue $101, $ 99, Revenue $86, Cost/Trip $5.03 $4.07 Cost/Trip $4.05 #DIV/0! Reschules Reschules 11 On-Time 100% 100% On-Time 100% No Shows 3 10 No Shows 0 Operator Pmts. $1, $ 4, Operator Pmts. $ 3, NOVEMBER MAY Trips ,857 Trips Revenue $94, $ 86, Revenue $99, Cost/Trip $11.81 $4.84 Cost/Trip $5.55 #DIV/0! Reschules Reschules 21 On-Time 100% 100% On-Time 100% No Shows 4 6 No Shows 8 Operator Pmts. $7, $ 3, Operator Pmts DECEMBER JUNE Trips 15,966 16,903 Trips Revenue $88, $ 78, Revenue $95, Cost/Trip $5.56 $4.64 Cost/Trip $8.03 #DIV/0! Reschules Reschules 16 On-Time 100% 100% On-Time 100% No Shows 6 8 No Shows 8 Operator Pmts. $5, $ 4, Operator Pmts. $ 3,350.13

24 Complaints Road Calls Accident/ Incident 1st Qtr. 2nd Qtr. 3rd Qtr. 4th Qtr.

25 AGENDA ITEM III-C SUBJECT: Transportation Planning Organization Report BACKGROUND: The Transportation Planning Organization (TPO) makes a quarterly report of planning grant activities accomplished the previous quarter. The Bay County TPO has contracted with BowStern to provide Transit Marketing Support Services (see enclosure). This will be reviewed at the meeting and comments from the Board are welcomed. REQUESTED ACTION: For information. Our Commitment - Mobility

26

27

28

29

30

31 BAY COUNTY TRANSPORTATION PLANNING ORGANIZATION BowStern Transit Marketing Support Services Scope of Services Project Name: Purpose: Consultant Contract Manager: Consultant Team Task Manager: Consultant Staff: Assistance From Others: BowStern Transit Marketing Support Services for the Bay County TPO To provide assistance with marketing the transit services within Bay County with the goal of increasing transit ridership, increasing support for transit services, and increasing the awareness of transit. Wiley Page, Atkins Kelly Robertson, BowStern Tom Derzypolski, BowStern Jesse Beleck, BowStern Margaret Peterson, BowStern Jaclyn Lapointe, BowStern Chris Lueking, BowStern Jeremy Spinks, BowStern TPO Staff (Vikki Garrett, Project Manager) Bay Town Trolley Staff Tri-County Community Council (dba Bay Area Transportation) Staff Bay County Staff FDOT District 3 Deliverable(s): Information Needed From Client: Monthly Report which includes the following: - Public Relations report o Press release o Target media outlets for distribution o Coverage / impression numbers - Eblast report o Open and click-through rates - Social media report o Fan numbers, demographics o Interactions / Impressions - Elected official outreach o Report on execution Ongoing communication, direction, and support. Proposed Fee: $105,000 (Year 1 $38,000; Year 2 $34,000; and Year 3 $33,000) Proposed Schedule: The CONSULTANT has three (3) years from the Notice to Proceed Date to complete efforts outlined in the Scope of Services.

32 Bay County TPO Transit Marketing Support Scope of Services Page 1 Overview SCOPE OF SERVICES The Bay County Transportation Planning Organization (TPO) has requested assistance with marketing the transit services in Bay County. BowStern understands the following as primary goals for this marketing contract: (1) increase transit ridership (2) increase support for transit services, including paratransit (3) increase awareness of WFRPC and TPO staff roles / value The following organizations will be covered in the scope of services for this comprehensive effort: Primary Target a. Bay Town Trolley Secondary Targets a. West Florida Regional Planning Council / TPO Staff b. Paratransit - Tri-County Community Council dba Bay Area Transportation Timeframe / Strategy During this three-year contract, BowStern recommends the following: - Year One: Most Aggressive Effort / Inclusive of majority of production costs - Year Two & Three: Steady Ongoing Effort Based on our initial understanding of the needs for each system, and extensive experience within each region, BowStern recommends the following tactics. Bay County: Marketing Tactics - Traditional Public Relations o Draft and distribute press releases (targeting 6 opportunities per year) o Draft and distribute PSAs for radio o Coordinate interviews with the following: Print Radio Television o Assist with Regional Roundtable efforts - Online Efforts o Eblasts Design and distribution (6 per year) o Social Media Create cohesive presence on social pages, including: Facebook Twitter

33 Bay County TPO Transit Marketing Support Scope of Services Page 2 Build custom social apps where appropriate Sign-up portals Promotions pages Business partner pages - Elected official outreach o Quarterly leave behinds with system updates o Power points, agenda items for public meetings as needed - Paid Media o Billboards o Facebook ads Additional Services If through the course of the project any additional tasks are determined to be needed by the CONSULTANT, TPO, or FDOT, the cost must be determined and negotiated, and a change order must be processed by the TPO before the work is performed. If the CONSULTANT conducts the work first and requests payment afterwards, the CONSULTANT risks not being paid for the work.

34 Bay County TPO Transit Marketing Support Scope of Services Page 3 Bay County: Budget Break-Down Per Year Budget Break-down: Year One $38,000 Public Relations $7,000 Eblasts $4,500 Social Media $6,400 Elected official updates $2,500 Paid Media/Production $12,600 Atkins Coordination $5,000 Budget Break-down: Year Two $34,000 Public Relations $6,500 Eblasts $4,500 Social Media $5,500 Elected official updates $2,500 Paid Media/Production $10,000 Atkins Coordination $5,000 Budget Break-down: Year Three $33,000 Public Relations $6,500 Eblasts $4,500 Social Media $5,500 Elected official updates $2,500 Paid Media/Production $9,000 Atkins Coordination $5,000 Year-One Deliverables / Billing Schedule for Bay efforts: Monthly $1,700/month Deliverable: Monthly Report which includes the following: - Public Relations report o Press release o Target media outlets for distribution o Coverage / impression numbers - Eblast report o Open and click-through rates - Social media report o Fan numbers, demographics o Interactions / Impressions - Elected official outreach o Report on execution Paid Media / Production - Billing schedule will be determined based on media buying & negotiations $12,600 Year One $10,000 Year Two $9,000 Year Three

35 AGENDA ITEM III-D SUBJECT: Commission for Transportation Disadvantaged Correspondence BACKGROUND: In order to keep the Board informed, selected information available from the Commission for Transportation Disadvantaged (CTD) is enclosed for Board review. REQUESTED ACTION: For Information. Our Commitment - Mobility

36

37

38

39 AGENDA ITEM III-E SUBJECT: Grant Review BACKGROUND: Any grants for TD funds may be reviewed by the LCB. Any grant application received will be presented to the Board for review and comment. REQUESTED ACTION: For information. Our Commitment - Mobility

40 Transportation Disadvantaged Coordinating Board GRANT REVIEW APPLICANT: Bay County TPO DATE: 12/27/2012 CONTACT: Rob Mahan COUNTY: Bay County PHONE: , ext GRANT PROGRAM: RPC # B FTA 5311 Non Urbanized Operating Assistance FUNDING REQUESTED ($) TRANSPORTATION FUNDING REQUESTED($) Federal Federal $66,206 State State Local Local $66,206 Applicant Applicant Other Other TOTAL TOTAL $132,412 PROJECT DESCRIPTION: Operating assistance for transportation service in the non urbanized areas. Provided to Bay Area Transportation, the Bay County CTC. Routine annual grant. COMMENTS: Review by the local coordinating board. STAFF RECOMMENDATIONS: COPIES: CTC LCB Applicant

41 AGENDA ITEM IV-A SUBJECT: Annual Board Training BACKGROUND: The Planning Organization Contract with the Commission for Transportation Disadvantaged requires annual board training on the coordinated transportation system and Florida Ethics Laws and Sunshine Amendment. This board training will be conducted as part of the quarterly board meeting. REQUESTED ACTION: For Information Our Commitment - Mobility

42 1/29/2013 Coordinated Transportation System Organization An Introduction to Florida s Coordinated Transportation System Commission for the Transportation Disadvantaged May contract with Designates Designated Official Planning Agency Purchasing Agencies Appoints and Staffs Recommends to CTD Buys Trips Commission for the Transportation Disadvantaged Local Coordinating Board Oversees Community Transportation Coordinator Contracts With May bill directly Contracts With Bills April 11, 2012 Transportation Operators Provides Transportation May provide direct services 1 Transportation Disadvantaged Riders 2 Commission for the Transportation Disadvantaged Commission for the Transportation Disadvantaged History 1979 Chapter 427, Florida Statutes, created Coordinating Council on the Transportation Disadvantaged within Department of Transportation to foster the coordination of transportation services 1989 Amended the Coordination statute & created independent Commission and first time dedicated trust fund Commission structure changed 3 Governing Documents Chapter , Florida Statutes Rule , Florida Administrative Code 4 Commission for the Transportation Disadvantaged Purpose ( F.S.): Accomplish the coordination of transportation services provided to the transportation disadvantaged. Goal ( F.S.): To assure the cost effective provision of transportation by qualified CTCs or transportation operators. Commission for the Transportation Disadvantaged Coordination Defined ( (11)) Arrangement for the provision of transportation services to the transportation disadvantaged in a manner that is costeffective, efficient, and reduces fragmentation and duplication of services Cost effective describes something that is a good value, where the benefits and usage are worth at least what is paid for them; producing good results for the amount of money spent; economical in terms of the services received for the money spent. Efficient means producing a desired effect, service, product, etc. with a minimum of effort, expense or waste; working well 1

43 1/29/2013 Commission for the Transportation Disadvantaged Current Mission: To ensure the availability of efficient, cost effective and quality transportation services for transportation disadvantaged persons. Commission for the Transportation Disadvantaged Relationship to Florida Department of Transportation Assigned to the Department of Transportation (DOT) for administrative and fiscal accountability purposes, functions independently of the control, supervision, and direction of the department. Develops a budget not subject to change by DOT staff after it has been approved by the commission, DOTshall transmit the budget to the Governor along with the budget of the department. 8 Commission for the Transportation Disadvantaged Duties Develops policies and procedures for the coordination of transportation services for the Transportation Disadvantaged. Prepares a statewide tt 5 year transportation t ti disadvantaged d d plan which addresses transportation problems and needs. Establishes statewide objectives Identifies and eliminates barriers prohibiting the coordination of services Designates the official planning agency in areas outside the purview of an MPO. Approves the appointment of CTCs. Contract with CTCs/STPs. 9 Commission for the Transportation Disadvantaged Duties (Continued) Serves as the clearinghouse for information about transportation disadvantaged services, training, funding sources, innovations and coordination efforts. Applies for & accept funds, grants, gifts, and services from the Federal, state, or local Governments or private funding sources. Develops allocation methodology that equitably distributes all transportation funds under control of the Commission. Appoints working groups. Commission for the Transportation Disadvantaged Summary Commission is an independent agency responsible for the coordination of transportation services for older adults, persons with disabilities, persons of low income and children at risk. ik Designates the planning agency Approves appointment of CTCs Contracts with CTCs / STPs Coordinated System s Revenues FY Revenues =$346,055,

44 1/29/2013 Commission Revenues FY Coordinated Transportation System Organization Designates Commission for the Transportation Disadvantaged Contracts With May contract with Designated Official Planning Agency Purchasing Agencies Appoints and Staffs Recommends to CTD Buys Trips Local Coordinating Board Oversees Community Transportation Coordinator May bill directly Contracts With Bills Transportation Operators Provides Transportation May provide direct services 13 Transportation Disadvantaged Riders 14 Designated Official Planning Agency Designated Official Planning Agency Governing Documents Chapter , Florida Statutes Rule , Florida Administrative Code The Planning Agency assists the Commission at the local level in accomplishing the coordination of transportation services to the transportation disadvantaged The Commission: Designated Official Planning Agency Appoints a Planning Agency for each service area; Enters into an annual agreement with the Planning Agency to assist in meeting its responsibilities. Designated Official Planning Agency Planning Agencies are: Metropolitan Planning Organizations; County/City Governments; Regional Planning Councils; or Local Planning Organizations who are performing planning activities in designated service areas. A Planning Agency may be responsible for multiple services areas

45 1/29/2013 Designated Official Planning Agency Duties Appoints members to the Local Coordinating Board Provides staff to the Local Coordinating Board Quarterly Meetings (Meeting Schedule, Agendas, Minutes, By Laws, Grievance Procedures, Training) Annual Public Hearing Designated Official Planning Agency Duties (Continued) Recommends to the Commission a Community Transportation Coordinator (CTC) Competitive Procurement Process (Local Procurement Process/(Chapter 287, F.S.) Memorandum of Agreement between the Commission and CTC CTC designation is for five years Evaluates the CTC (Planner & LCB) annually Designated Official Planning Agency Designated Official Planning Agency Duties (Continued) Reports annually to the Commission the total amount of direct federal and local funds that were spent for the transportation disadvantaged population. Reviews annually the Annual Operating Report prepared by the CTC and submits it to the Local Coordinating Board for approval. In coordination with the CTC and the Local Coordinating Board, develops a Transportation Disadvantaged Service Plan (TDSP) Components of the Transportation Disadvantaged Service Plan: Development Plan (Planning Agency) Service Plan (CTC) Quality Assurance (Planning Agency) Designated Official Planning Agency Coordinated Transportation System Organization Summary Appoints and staffs Local Coordinating Board Designates Commission for the Transportation Disadvantaged Contracts With Procures and recommends a Community Transportation Coordinator to the Commission Coordinates and conducts transportation planning at the local level May contract with Designated Official Planning Agency Purchasing Agencies Appoints and Staffs Recommends to CTD Buys Trips May bill directly Local Coordinating Board Community Transportation Coordinator Contracts With Oversees Bills Transportation Operators May provide direct services Provides Transportation 23 Transportation Disadvantaged Riders 24 4

46 1/29/2013 Local Coordinating Board Local Coordinating Board Governing Documents Purpose Identify local service needs Chapter , Florida Statutes Rule , Florida Administrative Code Provideinformation information, advice and direction to the CTC on the coordination of services to be provided through the Coordinated Transportation System Serve as an advisory body to the Commission regarding a particular service area Local Coordinating Board Coordinating Board Structure Members are appointed by the Planning Agency 1 elected official to serve as Chairperson 1 Vice Chairperson (elected annually by LCB Members) Additional member groups which compose the LCB o FDOT, DCF, DOEA and AHCA o Public Education Community o Florida Division of Vocational Rehabilitation or Division of Blind Services for DOE, when applicable o Veterans Service Office o Florida Association for Community Action representative of county s disadvantaged population 27 Local Coordinating Board Coordinating Board Structure (Continued) Additional member groups which compose the LCB (Continued) o Elderly (person over 60) o Disabled o 2 citizen advocate representatives, 1 of whom must use the coordinated transportation system o Representative for children at risk o Chairperson/designee of local Public Transit System s Board, except in cases where they are also the CTC o Private for profit, when available (local private non profit may replace unless CTC) o Regional Workforce Development Board o Medical community 28 Duties Assists CTC in establishing eligibility guidelines and trip priorities Evaluates CTC annually Local Coordinating Board Reviews and approve Transportation Disadvantaged Service Plan (TDSP) and Memorandum of Agreement (MOA) Appoints Grievance Committee to process and investigate complaints 29 Duties (Continued) Meets at least quarterly Local Coordinating Board Reviews and recommends other funding applications Reviews strategies of service provision to the area Evaluates multicounty or regional transportation opportunities 30 5

47 1/29/2013 Local Coordinating Board Coordinated Transportation System Organization Summary Provides guidance for the local coordination of services Oversees Community Transportation Coordinator May contract with Designates Designated Official Planning Agency Purchasing Agencies Appoints and Staffs Recommends to CTD Buys Trips Commission for the Transportation Disadvantaged Local Coordinating Board Oversees Community Transportation Coordinator Contracts With May bill directly Contracts With Bills Transportation Operators Provides Transportation May provide direct services 31 Transportation Disadvantaged Riders 32 Governing Documents Community Transportation Coordinator Chapter , Florida Statutes Rule & , Florida Administrative Code Community Transportation Coordinator Duties Plans, administers, monitors, coordinates, arranges and delivers coordinated Transportation Disadvantaged services originating in their designated service area Operates centralized call center Determines transportation eligibility Schedules trips Performs gatekeeping duties Invoices purchasing agencies 33 Community Transportation Coordinator Duties (Continued) Develops a Transportation Disadvantaged Service Plan with Local Coordinating Board. Prepares and submits Annual Operating Report Recommends eligibility guidelines and trip prioritization to the Local Coordinating Board for non sponsored trips. Community Transportation Coordinator Selecting a Community Transportation Coordinator Interested organization responds to Planning Agency s request for a Community Transportation Coordinator. Planning Agency submits recommendation to the Commission for approval. Designation is for 5 years. 6

48 1/29/2013 Community Transportation Coordinator CTC Agreements with Commission Memorandum of Agreement (MOA) Ti Trip & Equipment Grant Shirley Conroy Grant Medicaid Subcontracted Transportation Provider Agreement Community Transportation Coordinator Service Network Types Sole Source provides all services Partially Brokered contracts some services and provides some services Fully Brokered contracts all services 38 Community Transportation Coordinator Coordinated Transportation System Organization Designates Commission for the Transportation Disadvantaged Summary Coordinates transportation services within a designated area Designated Official Planning Agency Appoints and Staffs Local Coordinating Board Contracts With Provides, and / or contracts for, transportation services May contract with Purchasing Agencies Recommends to CTD Buys Trips Oversees Community Transportation Coordinator May bill directly Contracts With Bills Transportation Operators Provides Transportation May provide direct services 39 Transportation Disadvantaged Riders 40 Purchasing Agency Governing Documents Chapter , Florida Statutes Rule , Florida Administrative Code 41 Purchasing Agency Purchasing Agency: An agency that purchases transportation services for the transportation disadvantaged. Agency for Health Care Administration Agency for Persons with Disabilities Agency for Workforce Innovation Department of Children and Families Department of Community Affairs Department of Education Department of Elder Affairs Department of Health Department of Juvenile Justice Florida Department of Transportation 42 7

49 1/29/2013 Purchasing Agency Duties Uses the coordinated transportation system for provision of services to its clients. Pays the rates established in the service plan or negotiated statewide contract Negotiates with the Commission before procuring transportation disadvantaged services. Identifies the specific amount of money they will allocate in their legislative budget request to provide transportation disadvantaged services. Purchasing Agency Duties (Continued) Provides the Commission an accounting of all funds spent as well as the number of trips purchased with agency funds. Assists communities in developing coordinated transportation systems designed to serve the transportation disadvantaged. Ensures that its rules, procedures, guidelines, and directives are conducive to the coordination of transportation funds & services for the transportation disadvantaged Purchasing Agency Coordinated Transportation System Organization Designates Commission for the Transportation Disadvantaged Contracts With Summary Buys ti trips from the Community Transportation ti Coordinator May contract with Designated Official Planning Agency Purchasing Agencies Appoints and Staffs Recommends to CTD Buys Trips Local Coordinating Board Oversees Community Transportation Coordinator May bill directly Contracts With Bills Transportation Operators Provides Transportation May provide direct services 45 Transportation Disadvantaged Riders 46 What Do These People Have In Common? They Are The Faces Of The Transportation Disadvantaged

50 1/29/2013 Florie Petty from St Johns County Charlette Wilson from Putnam County I never thought the day would come when I couldn t drive.but it did! I m 91 years old and legally blind. I am so grateful to the Commission for the Transportation Disadvantaged and the St Johns CTC for taking me to the doctor and grocery shopping, and I am grateful to stay independent. I could not get along without you. Two of my sons have asthma and I depend on the bus to get them to their medical appointments. I will also start classes at St. Johns Community College and this bus service is critical in my continuing efforts to better my life for me and my children. Each Of Us Knows Someone Who Is Transportation Disadvantaged Each Of Us Knows Someone Who Is Transportation Disadvantaged Neighbor Friend Family Member Co Worker None of us know the day we will become Transportation Disadvantaged or rely on the service to help our loved ones. Older Adults Persons with Disabilities Persons with Low Income At Risk Children They Could Need A Ride To Rider Medical Services Work Transportation Disadvantaged Rider Eligibility Those persons who cannot obtain their own transportation due to their hiage, disability or income. School Grocery Store