Host Rewards Consolidated Shipping

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1 Host Rewards Consolidated Shipping Frequently Asked Questions What is consolidated shipping? Some or all of the individual orders within a Group Presentation can be consolidated into one shipping address to save on shipping charges. The orders selected for consolidated shipping will all ship to the consolidated shipping address designated during the creation of a Group Presentation. The shipping charges will automatically be evenly divided among the orders selected for consolidated shipping. How do I take advantage of the consolidated shipping feature? You can take advantage of consolidated shipping by clicking the Consolidated Shipping box on the Create Group Presentation page and entering the consolidated shipping address.

2 Frequently Asked Questions Page 2 You will be asked to verify the consolidated shipping address to ensure that your order is shipped quickly and accurately.

3 Frequently Asked Questions Page 3 What if I don t know whether or not I would like consolidated shipping at the time I create my Group Presentation online? You can change whether or not you would like consolidated shipping by clicking Edit. However, once a consolidated shipping order has been processed, this information CANNOT be changed. What if I entered the wrong consolidated shipping address? You can edit the consolidated shipping address, any time before processing a consolidated shipping order, by clicking Edit. Once a consolidated shipping order is processed, the consolidated shipping address CANNOT be changed.

4 Frequently Asked Questions Page 4 How do I ship an order to the consolidated shipping address? During the Shipping Information section of the Shop Online process, you will have the opportunity to ship the order to the consolidated shipping address. Check the box and click OK in the pop-up box to confirm consolidated shipping for the order. If you change your mind, click Cancel in the pop-up box.

5 Frequently Asked Questions Page 5 Once you click Continue, the order will be designated for consolidated shipping and you cannot reverse it.

6 Frequently Asked Questions Page 6 How do I know what orders were designated for consolidated shipping? The orders that have been designated for consolidated shipping will have a check mark under the Consolidate row. How do I ensure that the consolidated shipping orders get processed? If the Host s order is part of the consolidated shipping, all orders designated for consolidated shipping will be released when the Host s order is completed. The Group Presentation will close when the Host s order is processed.

7 Frequently Asked Questions Page 7 If the Host s order is not part of the consolidated shipping, then the orders designated for consolidated shipping need to be released. You can release the consolidated shipping orders by clicking Release Consolidated Shipping Orders. Once the Host s order is processed the Group Presentation will close. Please process any other applications and orders before processing the Host s order. What happens if I forgot to click the Release Consolidated Shipping Orders button? If you forget to click the Release Consolidated Shipping Orders button, the orders designated for consolidated shipping will release after the Host s order is processed and the Group Presentation is closed Arbonne International, LLC All Rights Reserved. arbonne.com

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