Mike Burton Fire Chief, Tamarac With support from:

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1 Mike Burton Fire Chief, Tamarac With support from: Cindy Adamsky Captain, BSO Regional Communications Kim Rubio BSO Regional Communications Mgr. Rick Carpani CIO, BSO Communications Technology Division

2 Fire Rescue Chief Mike Burton, Tamarac (Chair) BSO Fire Rescue Chief Neal de Jesus, Broward Sheriff s Office (Vice-Chair) Vice Mayor George Brummer, Pompano Beach City Manager Charlie Dodge, Pembroke Pines Fire Chief Dave Donzella, Lighthouse Point

3 Police Chief Keith Dunn, Miramar Dr. Nabil El-Sanadi, MD, Medical Director City Manager Burgess Hanson, Deerfield Beach Sheriff Al Lamberti, Broward Sheriff s Office City Manager Richard Lemack, Davie Mayor Michael Ryan, Sunrise Police Chief Chad Wagner, Hollywood

Capt. Cindy Adamsky - Broward Sheriff s Office Comm. Mgr. Tom Gallagher - Pembroke Pines Comm. Mgr. Joann Brown - Coral Springs Commander Lynn Burnside - Margate Lt.

4 Capt. Cindy Adamsky - Broward Sheriff s Office Comm. Mgr. Tom Gallagher - Pembroke Pines Comm. Mgr. Joann Brown - Coral Springs Commander Lynn Burnside - Margate Lt. Tony Rosa Sunrise Lt. Rob Wehymeyer Coconut Creek Chief Tom Harrington Fort Lauderdale Director Rick Carpani BSO CTD Regional Comm. Mgr. Kim Rubio BSO

5 Variations exists in data collection beyond the 90/10 90/10 Rule Answer 90% of 911 within 10 seconds (FS ) Disparate CAD in Plantation, Margate, Fort Lauderdale, and Coral Springs (Pines and Creek pending) Number of and impact of misdirected 911 calls via cell phones (estimated at 5-10%)

6 Many elements of a regional system exist now Common CAD for fire rescue available for all cities at no cost to the cities (front line units) Large infrastructure investment in technology has already been made Most agencies on common communications platform Many hard working communications professionals involved

7 Life Cycle of a 911 call

8 911 Calls: 1,500,497 Non 911 Calls: 2,834,414 Law CFS: 1,346,844 (mostly non-e) Fire/EMS CFS: 234,912 (mostly emerg.)

9 Current Broward County Architecture 911 Call Flow Calls C. Creek Plantation BSO Sunrise Pompano Bch Margate C. Springs P. Pines Hollywood Ft. Laud Calls Transfer Calls Hillsboro Bch PD Seminole Indian Public Safety Miramar

911 Call Flow Diagram 9-1-1 Calls North Region Central

10 911 Call Flow Diagram Calls North Region Central Region South Region Site Site Selection Selection Pending Pending

11 Lifecycle of an Emergency Call Emergency Event Call Initiated Call Rings at Call Answer P1 Caller Interrogation and Call Entry into CAD P2 Call Dispatch P3 Unit Arrival CAD P4 Event Closed P5 Prior to Scope of Operation 10 secs Call Answer Time / Responder Dispatch Response Time P Call Answer Time P2 Time from Call Answered to Call Entered in CAD (and forwarded to Dispatcher) P3 Time from CAD Entry until a Unit is Dispatched P4 Time from Unit Dispatched until Unit Arrives on Scene P5 Time from Unit Arrives on Scene until Incident is Closed

12 Frequency N = % 87 Target >90% >80% to <90% FY % 99% 100% 100% Good 42 >70% to < 80% >60 to <70% Percent of Calls Answered Within 10 Seconds <60% 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% N = 120 (Exc. Sunrise) Frequency % 75 Target >90% >80% to <90% FY % 100% 100% 100% Good 45 >70% to < 80% >60 to <70% Percent of Calls Answered Within 10 Seconds Note: Per S ,F.S. 90% of the calls shall be answered within 10 seconds of call arrival at the. <60% 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Frequency N = % >90% 104 >80% to <90% FY % 100% 100% 100% 36 >70% to < 80% >60 to <70% Percent of Calls Answered Within 10 Seconds 74% of the individual monthly measurements were in the target range. (Fiscal Year 2010/11, in aggregate.) Target Good <60% 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% ( * October 2011 thru March 2012 ) Frequency Year to Date* FY N = % 56 >90% >80% to <90% 100% 100% 100% 100% 100% 40 90% 30 85% % % Target Good >70% to < 80% >60 to <70% Percent of Calls Answered Within 10 Seconds <60% 95% 85% of the individual monthly measurements were in the target range. (Year to Date Fiscal Year 2011/12, in aggregate.)

13 Platform of establish a single unified approach with cross-disciplinary leadership and management Agreement that one was technically possible, but not advisable Agreement on three geographically separate s within one system Agreement on 34 overarching goals Agreement on a single CAD system approach, but not which CAD should be used

14 Improve the level of safety for responders and citizens Ensure safe structures with strong redundancies Ensure seamless interoperability between sites Ensure a well planned architecture of technology Reduce or eliminate unfavorable impacts on the work forces

15 Ensure seamless interoperability within the county and near seamlessness with adjoining counties Provide system that best supports closest unit responses and regional approaches Establish operational metrics that meet or exceed established best-practices

16 Based upon call volume projections and APCO standards Concerns expressed by Fed. Of Public Empl. Impacted by the number of participating cities Sub-committee did not analyze the plan Recommendation - South 179 FTE Central 166 North 147 FTE

17 Year built Hurricane rating Flood plain Future capacity Square footage for existing and expansion Housing for staff in a disaster Diversity of power, telephone, and data Proximity to coast Parking for staff in a disaster (minor)

18 Sub-Committee recommends no further consideration of the following sites: Pompano Beach/BSO Facility and location Fort Lauderdale Facility Margate Facility Plantation Did not participate in this process

19 Sub-Committee recommends further consideration of the following sites: BSO Public Safety Building Coconut Creek under construction Coral Springs Hollywood Pembroke Pines Sunrise Any further consideration should be accompanied by third party evaluation of the facilities

20 Developed by BSO CTD Sites where other s could relocate to and operate from in emergency or period of inoperability CTD Recommended Sites: Sunrise Pembroke Pines Coconut Creek (under construction)

21 ISO Insurance Services Office CAAS Commission on Accreditation of Ambulance Services CFAI Commission on Fire Accreditation International APCO Association of Public-Safety Communications Professionals

22 CALEA Commission on Accreditation of Law Enforcement CFA Commission on FL Law Enforcement Accreditation NAEMD National Academy of Emergency Medical Dispatch NFPA 1221 National Fire Protection Association Standard for the Installation, Maintenance, and Use of Emergency Services Communications Systems

23 NFPA 1221 Time Standard Direct Dispatch (Call Answered and Dispatched from Primary ) Call Rings at P1 P2 + P3 90% 10 s

24 Supports voice, text, or video based 911 calls Supports Advanced Automatic Collisions Notifications systems Transfers of 911 calls where needed with all data

25 Gather professional expertise as the facility and technical viability of each proposed Determine which s would be used Gain concurrence with the Governance Sub- Committee and select an Executive Director

26 Develop a Request for Proposal for consulting services to draft a plan to include: Identify transition elements (people, hardware, software, political, policies, interim management) Evaluate compliance and best practices Identify tentative participants Evaluate the longevity of current CAD elements Evaluate records management system options

Broward County Consolidated Communications Committee

Exhibit 1 Broward County Consolidated Communications Committee Report and Recommendations for Cooperative Consolidation of E-911 Communications In Broward County, Florida March 7, 2012 Exhibit 1 3 P a