Uber Ambassadors South Africa

Transcription

1 Uber Ambassadors South Africa Onboard Training Guide February 2016

2 Congratulations! Welcome to the new Uber Ambassador program

3 Our trip history Smarter cities of the future On a snowy Paris evening in 2008, Travis Kalanick and Garrett Camp had trouble hailing a cab. So they came up with a simple idea press a button, get a ride M+ Cities Countries Driver partners

4 REQUEST RIDE RATE Tap to select a pickup Sit back and relax, tell your driver your destination. Help us maintain a quality service by rating your experience. location.

5 // TODAY 330 CITIES 60 COUNTRIES 6 CONTINENTS CAPE TOWN, JOBURG, DURBAN, PRETORIA, PORT ELIZABETH UBERX UBERXL BLACK

6 Invite your friends, family, colleagues and strangers to ride with Uber Earn cash when they sign up with your promo code and take a ride

7 How does it work? What s in it for you. YOU LL RECEIVE A UNIQUE NEW USER PROMO CODE TO SHARE WITH FRIENDS Your promo code is unique to you, and offers all first-time Uber riders a FREE first ride up to R100 You are paid on a monthly basis, based on the number of news users that sign up and take a ride. The more first trips you generate, the more cash you will earn. Promo codes are valid throughout South Africa. Sharing your code on coupon sites is forbidden.

8 ALWAYS BE ON THE LOOKOUT FOR SIGNUP OPPORTUNITIES Share through , social media, in person, etc. Think efficiently: taxi lines, club s, local events

9 How to enter the promo code Open your app and enter the code Download Uber from the app store Open the app and register Follow the steps to create an account Add a payment card then Enter Promo Code Input your promo code for R100 off a first ride Request a ride

10 Compensation How you can earn cash Your unique promo code that you receive offers a free first ride up to R100. Promo codes will be completely unique, sent to you via within 48 hours after application. When a friend signs up with your promo code and takes a trip, you ll receive R30 in cash. In order to qualify for the cash payment, you ll need to have scored a minimum of 15 first trips on your code. What s a first trip? Refer a friend to join Uber, they then sign up with your unique Ambassador code and take their first Uber ride.

11 Only once they ve taken that first trip, will it be recorded in your name. Instant Grass International will manage all payment processes, and if you ve qualified, you will receive an on the 1st of each month detailing the number of first trips generated on your unique code, together with the amount we owe you.

12 Sample Pitch What to say when introducing friends to Uber Uber is a SMART phone application. It connects you with a personal driver at the push of a button. All of these moving icons are drivers who are ready to pick us up right now, as soon as I request a ride, and it would only take them an average of 3 minutes to get here. The app already has my payment information, so I don t have to worry about paying the driver, or tipping, it takes care of that automatically! If you d like to download the app right now, go ahead and signup using my promo code XYZ for a FREE first ride up to R100!

13 Questions about Uber What you need to know Is there an annual/monthly fee for signing up? Nope! Signing up and riding with Uber doesn t require a membership fee. May I reserve your service in advance? Right now, we're still exclusively on-demand. I would recommend opening the app well before you need to ride to get a sense of ETAs so that you can schedule accordingly. May I request multiple cars from my account? We do not yet have the ability to accept requests for multiple cars from a single Uber account. If you need more than one car, have one of your friends sign up and then request a car from their phone. Can I request a car for someone else from my account? No problem! Just be sure to request your pickup at the appropriate location and give the driver a quick call to let them know they'll be picking up someone else instead of you. Another option is to have your friend sign up for their own Uber account which will allow them to communicate directly with their driver. Should I tip my driver? Being Uber means there is no need to tip. We charge your credit card directly, so there's no need to hand any payment to the driver. How many people can you fit into a vehicle? Uber holds up to four passengers in UberX and UberBLACK, 6 passengers in UberXL and up to 7 passengers in UberVan.

14 FAQ s Your questions answered Why do you need my credit card information? I am afraid to have my card on file. Uber is meant to be a cashless service everything is easily facilitated through the app. Your credit card information is not kept on file, but rather stored securely with Braintree, our payment gateway. They handle the processing of any refund / charge for us. Is there an age limit? Registered users must be at least 18 years of age. Is Uber just a Joburg thing? Nope! Uber was started in 2010 in San Francisco and today we re active in over 200 cities, and 45 countries worldwide. The list of cities is growing, so check uber. com for new launches! What are your hours of operation? We're pretty much available 24 hours a day, 7 days a week. However, coverage can be limited between 1 am and 4 am on weekdays. What is surge pricing? When we expect demand to be so extreme we can't possibly have enough supply to fulfill, we raise prices during periods of peak demand (parts of the weekend, big events, etc.) so we can maximize the number of cars on the system. When demand eases and cars become more available, prices go back down. Asked a tough question? Encourage rider to Uber directly at support@uber.com

15 Terminology What we can and can t say What is Uber? - Uber is an application that allows you to request a ride at the tap of a button - We are an innovative tech company, evolving the way the world moves. - We connects riders to drivers through our app and make cities more accessible. - From our founding in 2009 to our launches in hundreds of cities today. - Uber's rapidly expanding global presence continues to bring people and their cities closer. Communication Guidelines - DO call Uber users "riders" or "users NOT "clients or "customers. DO NOT say "our cars" we do not own cars. DO NOT say "our fleet" or make mention of Uber having a "fleet" we do not own cars. DO NOT refer to the iphone used by drivers as a "meter. DO NOT say Uber car this refers that the car is owned by Uber.

16 Now that you have what it takes to be an Uber Ambassador, go out there and get each and every friend riding in style with Uber! Share your code, earn cash - it s that simple!

17 FAQ s Some final points about the program How many first trips do I need to generate before I can get paid? In order to receive the R30 cash for every first trip generated on your code, you will need to receive at least 15 first trips. I know my friend signed up with my code. Will this count as a first trip? No. This will only reflect on your performance once your friend takes his/her first trip. What if I don t make this amount? Will my first trips carry over to the next month? No. Your first trips do not carry over to the next month. On the 1st of each month we will evaluate your performance for the month prior. I didn t receive my unique promo code, what now? You should receive this within 24 hours of completing the registration form. If not, please us at info@instantgrass.com and we will get this to you ASAP! Can I view my performance at any stage? Yes. You can us directly at info@instantgrass.com What are promotional materials and how can I access them? Promotional materials portray your unique promo code and include direct mailers and social media content for you to share with friends.

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19 Thank you Uber Ambassador Team Proprietary and confidential 2016 Uber Technologies, Inc. All rights reserved. No part of this document may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage or retrieval systems, without permission in writing from Uber. This document is intended only for the use of the individual or entity to whom it is addressed and contains information that is privileged, confidential or otherwise exempt from disclosure under applicable law. All recipients of this document are notified that the information contained herein includes proprietary and confidential information of Uber, and recipient may not make use of, disseminate, or in any way disclose this document or any of the enclosed information to any person other than employees of addressee to the extent necessary for consultations with authorized personnel of Uber.