Count. Customer. Authenticated Measurable Continuous

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1 Count Customer Authenticated Measurable Continuous by

2 What is CustomerCount Developed initially as a customer feedback system for a leading international leisure travel industry company, CustomerCount was first deployed four years ago as an online survey system that captured feedback from this company's more than three million customers around the globe. Thoroughly tested over a one year period with subsequent proven, successful implementations, CustomerCount is an online customer experience feedback solution for your company and its needs. CustomerCount collects, measures and reports customer feedback through branded, customized online surveys. These surveys are formulated to measure the quality of the customer experience with your organization across three primary touch-points. Sales Experience Customer Service Experience Product Experience While other customer feedback systems may appear to offer similar solutions, CustomerCount provides what we believe to be unsurpassed product attributes, capabilities and client assistance - for lower cost! We invite you to learn why! CustomerCountby

3 Sales Experience CustomerCount enables you to capture relevant feedback from prospects, buyers and non-buyers. Knowing what they like or don t like about their sales experience, coupled with an effective lead profiling process provides you with valuable information that can support your efforts to protect or increase revenue while ensuring adherence to compliance requirements. Capturing and monitoring input about your sales process with CustomerCount will further support your efforts to: Identify sales staff training opportunities Evaluate the effectiveness of sales materials and presentations Profile buyers and non-buyers to enhance lead generation efforts Track effectiveness of lead generation sources and methods Capture referrals CustomerCountby

4 Customer Service Experience According to SCORE, the national association dedicated to helping small business owners form and grow their businesses: It costs about 5 times as much to attract a new customer as it does to keep an existing one. An astonishing 91% of unhappy customers will never purchase goods or services from you again. However, if you make an effort to remedy customers complaints, 82% to 95% of them will stay with you. The lowest-ranking employee can lose more customers than can be gained by the highest-ranking employee How do your customers feel after speaking with one of your company representatives? Were their questions and concerns answered? Did they get what they needed? Get real-time, immediate access to your customers feedback with CustomerCount feedback that may be tracked to the individual representative level. Capturing and monitoring feedback from your customers about their service experience will further support your efforts to: Identify service staff training opportunities Address potential customer service issues before they become significant problems Determine effectiveness of alternative customer service delivery methods CustomerCountby

5 Product Experience Use the power of CustomerCount to further understand your customers perceptions and expectations of your products. Are there areas for improvement? What do customers like most about your product? When planning product improvements or changes, use CustomerCount to run ideas past your customers before implementing. Will a planned enhancement provide the value as anticipated? Will customers be willing to pay more for a new product attribute? Confirming or learning more about customers perceptions of your product will further support your efforts to: Target product development resources for maximum revenue-generating impact Measure price/value perceptions Gather customer feedback about the most detailed aspects of your product CustomerCountby

6 Features & Benefits Survey Design Data Security Brand Protection Reporting CustomerCountby

7 Survey Design Determining which questions to ask and how best to ask them is the basis for ensuring accurate and verifiable feedback. At CustomerCount, we help you determine the length of your survey, the questions and question format to use and the best design for your survey that will maximize return rates. Survey content and format is determined by you and built for you - CustomerCount is not an off the shelf, cookie-cutter feedback solution Our "Smart Survey" feature enables you to display and ask additional questions of your respondents based upon their answers to previous questions Support of multiple question types (scale, text, radio button, multiple choice, rank order, etc.) provides ample options to ask questions of your target respondents that will generate the most accurate responses CustomerCountby

8 Survey Design CustomerCount can generate surveys in more than 35 languages, including: Belgian French Brazilian Portuguese (1) Danish Dutch English Finnish French German Hungarian Italian Latin Spanish (1) Latin Spanish (US) Norwegian Portuguese Russian Europe Spanish Swedish English 2 (Queens English) Chinese Icelandic African English African French Ireland English Arabic Japanese Cantonese Greek Korean Malay Hebrew Tagalog Thai Indonesian Turkish Polish CustomerCountby

9 Data Security Secure and safe, access to your respondent data is protected by state-of-the-art technology, backed up and fully redundant. Your data is just that yours and yours alone. All CustomerCount systems and programs are SSL protected for optimal security Data file transfers are supported via SFTP and FTPS with PGP encryption applied as desired for maximum data security Built-in user interface to a secure site enables you to load data files directly, or if preferred, CustomerCount can retrieve data files from your secure site Multiple access levels allow you to provide internal users with only the access they require CustomerCountby

10 Custom Branding CustomerCount supports your ability to maintain brand strategy and positioning by customizing your survey and related pre-/post-communications. Brand by location, by company or both - it is your option to choose. Application of your company's logo, colors and fonts on the surveys and related pre- and postsurvey communications to respondents Customized invitations to target respondents help maximize response rates Customized post-survey communications support your ability to direct respondents to additional offers and convey other valuable marketing opportunities CustomerCountby

11 Reporting CustomerCount provides numerous reporting templates for you to choose from, or we can design reporting formats that best meet your business needs. With CustomerCount, you control reporting formats and who has access to these reports. Online, real-time reporting is available 24/7 via an SSL secure site Reports highlight when respondents score performance below a pre-determined threshold, enabling you to quickly scan reports for performance review purposes Numerous report filters enable you to slice and dice respondent data in multiple ways from an overall snapshot to pinpoint targeting to cross tabulation comparison Report data may be exported into various formats including Excel,.CSV, PDF and HTML Online reporting is accessible from any desktop PC, laptop PC or PDA because CustomerCount is a web-based application Designated reports can be automatically ed to whomever you designate on a daily, weekly or monthly basis CustomerCountby

12 Reporting alerts are generated to immediately notify you of pre-determined actionable items based upon respondent feedback CustomerCountby

13 Contact Us Visit us online at Or reach us by phone or at: Robert Kobek, RRP, President Mobius Vendor Partners 3815 River Crossing Parkway, Suite 20 Indianapolis, Indiana Office Fax William Morris, Managing Partner Mobius Vendor Partners 3815 River Crossing Parkway, Suite 20 Indianapolis, Indiana Office Fax CustomerCountby