Adding value to business solutions CORPORATE PROFILE

Transcription

1 Adding value to business solutions CORPORATE PROFILE

2 Synergy Middle East Group is a strategic outsourcing solutions provider, specialized in Human Resources & Payroll Solutions and other support services like Call Centre Services, Marketing Services, Transport Services, Janitorial Services with separate dedicated experienced team for each service. Since its establishment in 2006 in Bahrain Synergy Middle East Group has become the market experts in HR, and payroll outsourcing, handling international clients like HSBC, Citibank, Ithmaar Bank, BMI Bank, UBL, Habib Bank, Al Rashid Group, Sharaf DG, Zain Bahrain, Tech Mahindra, Gama Group, Havelock AHI, Kempinsky Grand & Ixir Hotel, Sofitel Luxury Hotels to name a few of our valued clients.. Currently it has a total of 910+ employees in its payroll Our aim is to provide professional services that allow our clients to reduce operational costs, enhance operational efficiencies, increase productivity and profits while they get to focus on their core activities.

3 HUMAN RESOURCES SOLUTIONS HR OUTSOURCING PROGRAM: Synergy Middle East s HR Outsourcing Program enables clients to outsource their entire HR function to us. We offer clients our expertise in the following functional areas: SME Outsourcing Management System Client & Employees 1. Recruiting and selection of candidates 2. Employee administration 3. Payroll management services 4. Benefits management services 5. Compliance management 6. Performance management 6. Training - (We work with professional trainers to provide you with customized training programs to enhance your employee communication & people management skills) Support Centre Employees can call / the concerned division in office for any queries pertaining to their employment HR Account Manager Designated HR account manager for the client

4 HR OUTSOURCING PROGRAM SERVICES HUMAN RESOURCES SOLUTIONS Recruitment & Selection Employee Administration Payroll Management Benefits Management Sourcing CVs Interviewing & short listing candidates as per client s brief Doing reference checks Reduce the burden of employment related paperwork and records management, Maintain employment contracts, leave records, Manage labour legalities visa, GOSI, CPR etc. Sending payroll invoices, processing salary transfers, commissions, allowances etc. as per the client s pay date Keeping payroll details updated Manage benefits clients offer employees like medical insurance, air tickets etc. including sourcing the best deals for clients from vendors Assisting employees to claim the benefits Compliance Management Reducing or eliminating the legal risks associated with HR Ensuring proactive compliance to labour law, LMRA & GOSI Handling discipline and termination of employees Performance Management Complete performance management of outsourced teamfor performance linked commission and incentives.

5 CALL CENTRE SERVICES Inbound Call Centre Product information request services Customer help desk services Customer problem resolution services Up selling & cross selling services Order taking services Outbound Call Centre Telesales & customer acquisition Database services compilation, cleaning Customer satisfaction surveys Customer feedback services

6 MARKETING SERVICES We offer solutions to companies, who don t have large budgets to spend on hiring an experienced marketing staff or retaining an outside agency, practical help for their sales and marketing problems based on our real-world sales and marketing expertise.

7 TRANSPORT SERVICES Transport services offered includes staff transport, delivery vehicles and other customised transport requirements of clients. Branded vehicles (mini bus, trucks with branded cargo boxes, two-wheeler s for home deliveries etc.) with licensed drivers can be provided as per client s requirements. Staff Transport Product Delivery Trucks Office Messenger Services

8 DOCUMENT DELIVERY SERVICES Synergy Delivery Services specializes in inter office, business deliveries with a route delivery system, particularly those characterized by frequent deliveries and quick responsiveness. For a fixed monthly fee, a contract field staff with car or motorbike is provided to deal with all of client s day to day deliveries and collections. Timed deliveries convenient time slots for document collections every day Proof of delivery provided Reverse deliveries eg. invoice delivered and cheque collected and returned to client Handles secure b2b collections and deliveries Dedicated collection agent assigned to client Wide variety of b2b documents can be delivered like office documents, invoices, air tickets, direct mailers, promotion samples, event invites, newsletters, publications etc.

9 JANITORIAL SERVICES Clean premises is important for any business organisation. As a value added service we offer clients cleaning & janitorial services where a dedicated team with the necessary machinery and equipment are assigned to carry out the daily cleaning requirements of the client. The services we offer include: General cleaning Glass / window cleaning Floor polishing Skip services (Trash disposal)

10 Banks CLIENTS IN BAHRAIN Since August 2006 Since April 2008 Since December 2006 Since November 2009 Since April 2007 Since February 2010 Since February 2008

11 CLIENTS IN BAHRAIN Retail Hospitality AL RASHID GROUP Since September 2008 Since December 2009 Since December 2009 Since August 2010 The Home Store Since March 2010 Since February 2010 DIVA HOTELS Since December 2010 Since June 2010 Since June 2011

12 CLIENTS IN BAHRAIN Hospitality Interiors Since March 2011 Since June 2011 Bahrain Family Leisure Company Since January 2012 IT Infrastructure Development (Staff Transport) Since October 2009 Since November 2011 Telecommunication Automobile Since April 2009 Since November 2011

13 CLIENTS IN BAHRAIN Retail Distribution (Merchandisers) Road Carriage Services Since December 2011 Since January 2012 Travel (Document Deliveries) Manufacturing Since December 2007 Since January 2012 Since April 2008

14 Bahrain Contact: ,