Tanker Operator Conference Athens 2017

Transcription

1 Tanker Operator Conference Athens 2017 Focussing on People Martin L Shaw MBA C Eng C Mar Eng FI Mar EST AFNI Managing Director Marine Operations and Assurance Management Solutions Ltd

2 Chairman s Introduction Tanker Operator Conference Athens 2017 Martin L Shaw MBA C Eng C Mar Eng FI Mar EST AFNI Managing Director Marine Operations and Assurance Management Solutions Ltd

3 Admin Mobile phones on silent If you have to take a call please take it outside Breaks and lunch long enough for calls More importantly breaks and lunch are time to talk The implied contract between speaker and audience Speaker leaves time for questions (panel session ) Ask lots of questions Say who you are and where you are from Clear concise questions

4 Agenda 0915 Chairman s Introduction 0930 Getting the Balance Right Martin Shaw 1000 The Human Factor in Shipping Panis Kourkountis 1030 Break 1100 Reducing Paperwork Theophanis Theophanous 1130 Fleet Management and Org. Structure Ioannis Makris 1200 How technology might help Dimitris Lyras 1230 Panel Session 1300 Lunch 1400 Improving Environmental Performance Jakob Buus Peterson 1430 Ship Performance Monitoring Frank Paleokrassas 1500 Panel Session Speakers and Theofona Saripa 1545 Close

5 Focussing on People

6 IMO view of Human Element The human element is a complex multi-dimensional issue that affects maritime safety and marine environmental protection. It involves the entire spectrum of human activities performed by ships' crews, shore based management, regulatory bodies, recognized organizations, shipyards, legislators, and other relevant parties, all of whom need to cooperate to address human element issues effectively What does it say its about everything and its all connected. What does it not mention.people. How many human elements do you employ?

7 Evolution Apes Neanderthals Humans People Personnel Human Resources Error - The defective component Factors/Element Human Contribution. getting better Human Centred the way to go but Ban adjectives its about a noun people

8 Its all connected-the Septigon Technology Equipment and System Design Information Individual Personal Physical characteristics Technical Skills Non Technical Group Onboard Leadership and Management Onboard living Physical Environment Vessel Layout Engine Room Layout Environment Practice Engineering Practice Operations Maintenance Society and Culture Formal Culture Informal Culture Organisational Environment Policy and Strategy Motivation Culture Leadership Procedures Compliance Systems After Thomas Koester and Michelle Grech Human Factors in the Maritime Domain

9 Getting the Balance Right Tanker Operator Conference Athens 2017 Martin L Shaw MBA C Eng C Mar Eng FI Mar EST AFNI Managing Director Marine Operations and Assurance Management Solutions Ltd

10 Outline The Problem Balancing What Performance and History Complexity The Machine Make the right choice

11 The Problem Things that have never happened before happen every day Scott Sagan The Limits of Safety In the marine industry things that have happened before happen every day in different ways Shaw s corollary The only way to deal with the unexpected is by being resilient. You cannot write procedures for the unexpected it needs the right people!!!

12 Balancing What?

13 PROTECTION Balancing Performance/Protection PROFITABILITY After James Reason Managing the Risks of Organisational Accidents

14 Balance of Leadership Directing Developing Strategy Building the Organisation Outward Focus Directing Leading Managing Leading Motivating Individual Teams Tasks Based on the Art of Action by Stephen Bungay Managing Resourcing Organising Controlling Performance

15 History

16 Good News and Bad News? IGS COW Steering Gear SBT etc. New Vessels Double Hull ISM Code Erika/ Prestige ISPS SECA s Ballast water Ship Efficiency GHG MLC TMSA3 New ISO9001 Etc Tightening of SOLAS MARPOL STCW Development of Port State and Vetting TMSA1 Building Boom Piracy TMSA2 Low Freight Rates

17 Complexity

18 Requirements SIRE VIQ SIRE Inspection Report Request for Inspection Feedback Inspection Detention/Sanction Rankings, blacklisting Complex Industry IMO Other Industry Organisations (10+) SOLAS,MARPOL,STCW,ISM Insurance Industry IACS Requirements Contract Specification Modifications Requirements Class Rules Surveys IMO Member States (170+) Requirements SOLAS MARPOL Flag state Recognised Organisations (RO s)/class (30+) RO/Class Surveys Certificates Audits Tanker Companies (1,000+) Requirements SOLAS MARPOL ISM RO/Class SOLAS MARPOL STCW ISM TMSA ICS Codes Guides SIRE Inspection from initiating company ICS OCIMF Codes Guides OCIMF Members 100+ OCIMF TMSA Vetting Org SIRE Reports Other Charterer /Terminal Vetting Organisations Rankings, blacklisting Casualty Data Public Domain Info Design and Build Maintain Operation Owner Response SIRE Shipbuilder Design & Build Feedback Plans Sea trial data Certificates Tanker Company Vetting Clause Vetting Status Feedback Trader Other Traders 100+ National Laws Port Regulations Terminal Regulations Tankers (10,000+) Arrival Documents Cargo Documents Port s (1000+) Port SIRE Inspection Terminal Feedback SIRE Ship Inspector Port State inspection Detention/Sanction Port State Other Port States (100+) Targeting Data Inspection Detention/Sanction MOU Other Port State MOU s (10+)

19 Increase Understanding Reduce Complexity What is complexity?-definition Simple Understood by everyone Changes are predictable Can be modelled and understood with some effort Complicated Changes may generate surprises System as a whole cannot be understood by individuals Complex Changes generate emergent rather than designed behaviour

20 Serving the Machine

21 Process - the Machine System Requirements PLAN ACT DO CHECK The Machine Gearing

22 Cranking up the machine-1990 s ISM ISO9000 Owner Audits Hull and Machinery New Ships/Scrapping Maintenance Spend Class/IACS Enhanced Surveys CAP s ACT PLAN CHECK The Machine DO Manual Systems

23 Cranking up the machine-2010 s ISM ISO9000 ISO14001 Owner Audits TMSA Variable Freight Rates Deep-water Horizon Effect More Vetting Organisations Changing Customer Base Environment Brexit, Trump what next? ACT PLAN CHECK The Machine Computer QA systems Bonus/incentive KPI s Wrong QA Manager Wrong Conclusions DO

24 The Wrong QA Manager Stupid Clever Lazy Leave them alone, they do no harm They are suited for the highest office Industrious These people are a menace and must be fired at once. They create irrelevant work for everybody They make excellent staff officers, ensuring every detail is properly considered Von Manstein s Matrix of German Army Officers

25 Drawing the Wrong Conclusions Effects Gap Outcomes don't deliver Plans Add more Compliance Outcomes Knowledge Gap We don t know enough To plan properly Analysis Paralysis Actions From The Art of Action by Stephen Bungay Alignment Gap Actions don t match plans Add more Rules Plans

26 How does it feel on board? Conflicting Goals Duplicate /Conflicting Requirements Your priority is safety, emissions, greenhouse gas piracy, security, making money, doing things quicker, ballast water, doing the paperwork? You need to follow the owners, charterers, flag states, port states, terminals rules and the qa system, chartering, accounts, purchasing department, procedures Communications Systems Budgets Planned Maintenance Spare Gear and Stores Risk Assessments Incident Reports Near Misses Port and Cargo Info ISO9001 ISO14001 ISM ISPS SIRE/CDI TMSA

27 Choices

28 Choices-Its your Company Flag State Legislation/ Compliance Markets Corporate What? Direction/Strategy Core Activity Scale and Markets Goals/Goal Conflicts Shipping Company Why? Values Culture Motivation How? Performance Management Structure Systems Change Technology Litigation Customers Media Safe Efficient and Reliable Operation Best Practice

29 Put people at the centre. Train them Professional Human Element Management Retain them Long term contracts Fair pay Living conditions Respect Motivate them Communicate direction Involve them/listen Sensible reward Just culture Believe in them Trust Delegation Decisions

30 Conclusions People.. Valuable not just a defective component Its all connected. Find the right balance for your business. Don t just serve the machine. Is it complex or do we make it complex? The answer is not always process. Make the right choices its your business. Get the right people and keep them. If you want resilience put people at the centre and design hardware and systems around them. Its about People not human.