PROSERV SOUTH AFRICA TRAINING SERVICES

Transcription

1 PROSERV SOUTH AFRICA TRAINING SERVICES

2 Overview ProServ South Africa Training Services is a CATHSSETA accredited provider of skills development services, operating mainly in the Tourism and Hospitality industry. Our programmes range from vocational skills training in all functional areas of the Tourism and Hospitality industry to supervisory and management development programmes applicable to a wider range of industries. Programmes are run both as short courses and 12-month certificate programmes. Foundational to ProServ's products and services is the concept of customisation. ProServ believes that the most effective training and consulting solutions and tools begin with understanding the needs of the client and the people who will be influenced by the products and services offered. With this in mind, we have a full-time team of material developers who have a wealth of experience in designing outcomes based training materials. Our Services include: Learnerships Supervisory and management development initiatives Skills programmes and short courses covering a variety of topics Development of customised learning materials Licensing of learning materials E-learning courses Project management of skills development initiatives Skills audits and training needs analysis Moderation of training and assessment Community leadership development ProServ Learnerships All our learnerships form part of SETA registered National Certificates, are a duration of 12 months and combine theory training with on-the-job practical development. The programmes focus on the development of participants in a specific functional area.

3 The list of Learnerships we are Accredited for by either CATHSSETA and/or Services SETA: Programme Title SAQA ID NQF Level Credits NC Management FETC Project Management FETC Generic Management FETC Hospitality Reception NC Accommodation Services NC Professional Cookery NC Food & Beverage Services NC Fast Food Service FETC New Venture Creation FETC Tourism Guiding NC Tourism Guiding NC General Travel Please note that learnerships (and other training) can be linked to existing in-house training programmes to avoid duplication of training courses. Learnerships and the Tourism BEE Charter: Learnerships contribute to the Skills Development component of the Tourism BEE-charter which stipulates that at least 5% of Black employees should be registered for learnerships or similar programmes. Furthermore, learnerships will support the absorption of 10% of new Black recruits as a total of all new recruits, as indicated in the Socioeconomic criteria of the charter. Funding of Learnerships A common misunderstanding is that learnerships can only be implemented with SETA funding and, although the SETA at times makes funding available for the implementation of learnerships including stipends for unemployed learners, there are other incentives available. SARS allows for a tax deduction of R 30,000 in the year of registration of a learner and R 30,000 in the year of completion of the learnership, which adds up to a total tax deduction of R 60,000 per completed learnership. This translates into a net tax saving of R

4 Supervisor and Management Development Programmes Supervisors & above All Staff Management Skills Life Skills Leadership Skills/ Expertise People Skills/ Expertise Skills Training Attribute Development One of the main focus areas of skills development for organisations, often in line with meeting BBBEE-objectives, is the development of current and future leadership. In this regard, ProServ South Africa has developed a model with various subjects for Supervisory and Management development initiatives within your organisation. These models can still run over a 12-month period, even though they do not necessarily form part of the National Certificate in Management learnership programme. We feel that the models of these programmes should be aligned to the needs of the participants and the organisation and therefore different modules will be applicable and suitable for different organisations. Some of the topics that ProServ South Africa is currently running as part as internal supervisory and management development programmes: Introduction to supervising Introduction to management Administration skills Business skills Time management Mentorship and Coaching Problem Solving Being a leader and motivating a team Employee wellness Maintaining quality Customer Service Performance Management Leadership skills Professionalism

5 ProServ Skills Programmes Skills programmes are job specific and are designed to develop learners through training that is workplace related and through which credits towards a registered qualification can be achieved. ProServ also offers a variety of unit standard aligned courses, which could build up to a Skills Programme. Programme Title Programme ID NQF Level Credits Assistant Housekeeper HSP/AssHkr/2/ Food Service Assistant HSP/FdSrvA/2/ Front of House - Porter HSP/FoHPrt/2/ Room Attendant HSP/RmAttd/2/ Front of House - Receptionist HSP/FoHRec/2/ Bar Attendant HSP/BarAtt/2/ Table Attendant HSP/TbAttd/2/ Assistant Chef HSP/AssChf/2/ Cook: Convenience Food HSP/CkConF/2/ Cook: Fast Food HSP/CkFstF/2/ Kitchen Cleaner HSP/KchCln/2/ Public Area Cleaner HSP/PblACln/2/ Laundry Assistant HSP/LndAss/2/ Drink Service Assistant HSP/DSrvA/2/ Culture Site Guide TGD/NatSGd/2/ Nature Site Guide TGD/NatSGd/2/ Culture Site Guide TGD/CulSGd/4/ Nature Site Guide TGD/NatSGd/4/ Adventure Site Guide TGD/ASSGMAR/2/ Event Support Assistant: Generic EVM/EVSUPASSGEN/4/ Event Support TRS/VOL/ Event Management TRS/VOL/ Conduct Outcomes Based Assessment Conduct Moderation of Outcomes Based Assessment

6 ProServ Non-Accredited Short Courses ProServ South Africa has a wide variety of training materials as part of learnership and skills programmes that are of interest to clients when clustered into smaller modules. As such, ProServ South Africa will develop a menu of short courses that could be offered either to individual organisations or a combination of organisations, depending on group sizes. These short courses are trained over the course of a half to two days and do not lead to SETA certification. Business Awareness Programme Catering Effective Situational Leadership Communication Cultural Diversity Customer Service Entrepreneurship Total Quality Management Numeracy and Literacy Professionalism in Hospitality Strategic Customer Service Time Management ProServ South Africa also facilitates a variety of short courses that are aligned to the National Qualifications Framework. Some of them are listed below: Maintain a secure working environment Maintain a safe working environment Induction of new employees Organise oneself in the workplace Operate a computer and maintain data in a computer system Prepare written communication Manage information flow Conduct on job coaching and on job training Monitor occupational health and safety Prepare written communication Corporate ethics and decision making techniques Manage your time, stress and work Managing people for performance Apply communication skills in the workplace Interpersonal skills Maintain health, hygiene and professional appearance Personal motivation and self development Feedback Skills Monitor and improve services to customers Manage workplace diversity Manage change Global business trends and strategies

7 ProServ Conservation Management Programmes ProServ South Africa provides training and other forms of capacity building to different communities within South Africa and in neighbouring countries. The programme builds on a governance approach that addresses underlying causes of poverty by empowering people through knowledge, realisation of rights, sustainable management of natural resources and promotion of sustainable livelihoods. Many communities are not aware of the interdependence of biodiversity and sustainable human development and that unsustainable land use threatens biodiversity. The Community Conservation Management Programme's role is to ensure that communities are aware of the important role conservation can play in the development of sustainable source of revenue. The direct interest which neighbouring communities have in the management of protected areas is facilitated by this programme. Programme Title NQF Level Credits Community Conservation Management 5 51 ProServ Occupational Directed Programmes These are programmes which fall under the Education, Training and Development Practices (ETDP) SETA and are aimed at organisations which wish to train existing staff members to fulfil the roles of Trainer, Assessor and Moderator. Programme Title NQF Level Credits Train the Trainer 5 10 Assessor Training 5 15 Moderator Training 6 10

8 In Summary All the above mentioned Skills Programmes are at NQF Level 2 and the National Certificates at Level 3 and 4. The Occupationally Directed Programmes are at Level 5 and 6. Total credits as indicated above under each category. Outcomes-based training methodologies are used, including experiential learning exercises, role plays and individual exercises. Number of learners per group: Minimum 10, maximum 20. (There can be more than one group) All employed and unemployed staff who are interested in a career in one of the industries covered by the programmes on offer. Entry requirements are as per the requirements of the qualifications or skills programme. Licensing of learning materials ProServ South Africa is providing quite a few organisations and or training providers with different accredited learning programmes through a licensing agreement. Our costing for such licenses differ between the different levels of accredited skills programmes. The license will have a duration between one and three years, with more attractive pricing when the duration of the agreement is longer. The license fee is payable upon signature of the Service Level Agreement. Our programmes comprise of: A programme strategy Facilitator Guide Learner guide Assessment Guide

9 The following conditions apply: Intellectual Property of all materials stays with Hospitality Professionals South Africa (Pty) Ltd trading as ProServ South Africa. Licensed materials can only be used for learners registered with the contracted entity and cannot be sub-licensed to other organisations without the prior written approval of ProServ South Africa. Programmes will be provided on CD-Rom in PDF format. Development of Learning Materials ProServ s team of writers are tasked with developing materials which are interesting, relevant, creative and customised to meet the individual client s needs. While many programmes have outcomes dictated by unit standard and qualifications, ProServ prides itself in creating programmes and materials which are relevant to individual organisations and their learners. Our assessment tools make use of activities which are based on the learners experience in his or her current and previous workplaces, which ensures that learning outside of the classroom is taken into account and valued. ProServ elearning Platform ProServ South Africa has offered elearning programmes using an IT-platform under license, for the past five years. With the increasing use of computer-based training, the growth of bandwidth and the call for increased cost-effectiveness of training, ProServ South Africa will look at developing a range of generic training modules that can be offered to corporate clients at an affordable price. Furthermore, knowledge components of existing learning programmes will be offered via an elearning approach, thereby reducing the contact time for the learner and effectively the time required away from the workplace.

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