Ingenico User Guide. iwl220. Optional Integrated Contactless Reader

Transcription

1 Ingenico User Guide iwl22 Optional Integrated Contactless Reader

2 iwl2 Series iwl22 iwl WireLess Payment Terminal Bluetooth terminal with PSTN and IP communications Mobile terminal with GSM/GPRS communications Contactless Optional integrated contactless reader Security as Standard Fully PCI PTS 3.x and EMV certifi ed, delivering secure transaction processing and peace of mind

3 Terminal User Guide Contents i

4 Contents Terminal User Guide ii

5 Terminal User Guide Introduction

6 Introduction Terminal User Guide Alert Irruption! Alert Irruption! 2

7 Terminal User Guide Introduction 3

8 Introduction Terminal User Guide 4

9 Terminal User Guide Your Terminal 5

10 Your Terminal Terminal User Guide 6

11 Terminal User Guide Your Terminal TEL IN MODEM 7

12 Your Terminal Terminal User Guide SUPERVISOR BLUETOOTH SHORT CUT NEW BASE REMOVE BASE PRINT BASES 8

13 Terminal User Guide Your Terminal 9

14 Your Terminal Terminal User Guide

15 Terminal User Guide Your Terminal

16 Your Terminal Terminal User Guide SUPERVISOR CONFIG PSTN PREFIX 9 2

17 Terminal User Guide Your Terminal 3

18 Your Terminal Terminal User Guide BAD SWIPE USE CHIP READER BAD READ 4

19 Terminal User Guide Your Terminal SELECT APPLICATION F Mastercard F2 Maestro SELECT APPLICATION 5

20 Your Terminal Terminal User Guide 6

21 Terminal User Guide Your Terminal F4 23 ABC abc B READY Handset: READY Handset: READY NOT READY SETUP 7

22 Your Terminal Terminal User Guide PSTN GPRS GSM ETH ETH ETH PSTN GPRS GSM 8

23 Terminal User Guide Your Terminal BLUETOOTH F F2 F3 F4 S 9

24 Transactions Terminal User Guide 234 2

25 Terminal User Guide Transactions READY Handset: Amount: PRESENT CARD Amount: 2.34 Enter PIN: **** PRESS CANCEL / ENTER PIN OK DO NOT REMOVE CARD RETURN TERMINAL Please Wait AUTH CODE: xxxxx Printing 2

26 Transactions Terminal User Guide Signature OK? F NO YES F4 Printing 22

27 Terminal User Guide Transactions READY Handset: Enter Sale: 234. Amount: 2.34 Enter PIN: **** PRESS CANCEL / ENTER 23

28 Transactions Terminal User Guide READY Handset: Amount: PRESENT CARD CARD READ OK PLEASE REMOVE CARD CONNECTING APPROVED PRINTING 24

29 Terminal User Guide Transactions.23 TRY AGAIN PLEASE PRESENT ONLY ONE CARD 25

30 Transactions Terminal User Guide READY Handset: Enter Sale: 234. Please Wait AUTH CODE: xxxxx Printing Signature OK? F NO YES F4 Printing 26

31 Terminal User Guide Transactions 27

32 Transactions Terminal User Guide READY Handset: Enter Sale: 234. Amount: 2.34 Add Gratuity? F NO YES F4 Amount: 2.34 Gratuity:. F NO TIP 2 Amount: Enter PIN: **** PRESS CANCEL / ENTER PIN OK DO NOT REMOVE CARD RETURN TERMINAL Please Wait AUTH CODE: xxxxx 28

33 Terminal User Guide Transactions Printing Signature OK? F NO YES F4 Printing 29

34 Transactions Terminal User Guide READY Handset: Enter Sale: 234. Printing Enter Final Amount: F NO TIP Amount: Enter PIN: **** PRESS CANCEL / ENTER PIN OK DO NOT REMOVE CARD RETURN TERMINAL Please Wait AUTH CODE: xxxxx 3

35 Terminal User Guide Transactions Printing Signature OK? F NO YES F4 Printing 3

36 Transactions Terminal User Guide READY Handset: Enter Sale: 234. Printing Signature OK? F NO YES F4 Enter Final Amount: F NO TIP AUTH CODE: xxxxx Printing 32

37 Terminal User Guide Transactions READY Handset: Enter Sale: 234. Enter Cashback:. 33

38 Transactions Terminal User Guide PER PERSON PER COUPLE VARIABLE SPLIT 34

39 Terminal User Guide Transactions READY Handset: F MAILORDER F2 REFUND F3 CASH F4 SALE REFUND Enter Password: ***** INSERT OR SWIPE CUSTOMER CARD Enter Refund: 234. Please Wait REFUND ACCEPTED REFUND ACCEPTED Printing 35

40 Transactions Terminal User Guide Signature OK? F NO YES F4 Printing 36

41 Terminal User Guide Transactions DATA MATCHED AVS MATCH ONLY CSC MATCH ONLY DATA NON MATCH NOT CHECKED 37

42 Transactions Terminal User Guide READY Handset: F MAILORDER F2 REFUND F3 CASH F4 SALE MAILORDER F REFUND MAILORDER SALE F4 REFUND SALE MAILORDER SALE Key Card No: _ Expires (MMYY): _ Start Date (MMYY): _ Issue Number: _ Enter CSC: _ 38

43 Terminal User Guide Transactions Postcode Nums: _ 6 Address Nums: _ 22 Enter Sale: 234. Please Wait AUTH CODE: xxxxx DATA MATCHED F VOID CONFIRM F4 VOID CONFIRM Printing TEAR OFF RECEIPT AND RETAIN (OK) 39

44 Transactions Terminal User Guide Printing 229 4

45 Terminal User Guide Transactions ACC VERIFY INSERT OR SWIPE CUSTOMER CARD ACCOUNT VERIFIED VERIFICATION ACCOUNT ACC VERIFY 4

46 Transactions Terminal User Guide HOTEL HOTEL MODE F PREAUTH COMPLTE F4 PREAUTH COMPLTE PREAUTH COMPLTE 42

47 Terminal User Guide Transactions REVERSAL DUPLICATE 43

48 Transactions Terminal User Guide READY Handset: F MAILORDER F2 REFUND F3 CASH F4 SALE CASH INSERT OR SWIPE CUSTOMER CARD Enter Cash Adv:

49 Terminal User Guide Transactions AUTH FF REFUND F2 CHEQUE F3 CASH F4 SALE AUTHORISATION ONLY 45

50 Transactions Terminal User Guide AUTH CODE: xxxxx DECLINED NOT AUTHORISED RETAIN CARD COMMS FAILURE DECLINED COMMS FAILURE DECLINED DIAG 46

51 Terminal User Guide Transactions REFER REFERRAL B CODE DIAG 47

52 Transactions Terminal User Guide FORCE TRANS F MAILORDER F2 REFUND F3 CASH F4 SALE INSERT OR SWIPE CUSTOMER CARD Enter Auth Code: _ 23 F4 48

53 Terminal User Guide Transaction Receipts Merchant Name Merchant Address Merchant Address 2 M: TID:226 S 2 WAITER:2 TABLE: HANDSET: VISA DEBIT AID: A3 VISA DEBIT EXP 2/6 STT 2/ ISS ICC SALE AMOUNT 2.34 TOTAL 2.34 SIGN BELOW PLEASE DEBIT MY ACCOUNT // 2: AUTH CODE: 23ABC TXN 2 DIAG 8282 MERCHANT COPY PLEASE RETAIN RECEIPT 49

54 Transaction Receipts Terminal User Guide Merchant Name Merchant Address Merchant Address 2 M: TID:226 S 4 WAITER:3 TABLE:4 HANDSET: VISA DEBIT AID: A3 VISA DEBIT EXP 2/6 STT 2/ ISS ICC SALE AMOUNT 2.34 GRATUITY... TOTAL... SIGN BELOW PLEASE DEBIT MY ACCOUNT // 2:4 AUTH CODE: 23ABC TXN 3 DIAG 44 MERCHANT COPY PLEASE RETAIN RECEIPT 5

55 Terminal User Guide Transaction Receipts Merchant Name Merchant Address Merchant Address 2 M: TID:226 S 5 WAITER: TABLE:3 HANDSET: VISA DEBIT AID: A3 VISA DEBIT EXP 2/6 STT 2/ ISS ICC SALE AMOUNT 2.34 TOTAL 2.34 PIN VERIFIED PLEASE DEBIT MY ACCOUNT // 2: AUTH CODE: 23ABC TXN 4 DIAG 824 MERCHANT COPY PLEASE RETAIN RECEIPT 5

56 Transaction Receipts Terminal User Guide Merchant Name Merchant Address Merchant Address 2 M: TID:226 S 7 WAITER:3 TABLE:4 HANDSET: VISA DEBIT AID: A3 VISA DEBIT EXP 2/6 STT 2/ ISS ICC SALE AMOUNT 2.34 GRATUITY 2. TOTAL PIN VERIFIED PLEASE DEBIT MY ACCOUNT // 2:3 AUTH CODE: 23ABC TXN 5 DIAG 8282 MERCHANT COPY PLEASE RETAIN RECEIPT 52

57 Terminal User Guide Transaction Receipts Merchant Name Merchant Address Merchant Address 2 M: TID:226 S 9 WAITER: TABLE:3 HANDSET: VISA DEBIT AID: A3 VISA DEBIT EXP 2/6 STT 2/ ISS CONTACTLESS SALE AMOUNT.23 TOTAL.23 NO CARDHOLDER VERIFICATION // 2:3 AUTH CODE: 23ABC TXN 6 DIAG 52 MERCHANT COPY PLEASE RETAIN RECEIPT 53

58 Transaction Receipts Terminal User Guide Merchant Name Merchant Address Merchant Address 2 M: TID:226 S WAITER: TABLE:3 HANDSET: VISA DEBIT ************ EXP 2/6 STT 2/ ISS KEYED SALE AMOUNT 2.34 TOTAL 2.34 SIGNATURE VERIFIED THANKYOU FOR YOUR CUSTOM // 2:32 AUTH CODE: 23ABC TXN 7 DIAG 824 CUSTOMER COPY PLEASE RETAIN RECEIPT 54

59 Terminal User Guide Transaction Receipts Merchant Name Merchant Address Merchant Address 2 M: TID:226 S 5 WAITER:3 TABLE:4 HANDSET: VISA DEBIT AID: A3 VISA DEBIT ************ EXP 2/6 STT 2/ ISS ICC SALE AMOUNT 2.34 TOTAL 2.34 PIN VERIFIED THANKYOU FOR YOUR CUSTOM // 2: AUTH CODE: 23ABC TXN 4 DIAG 824 MERCHANT COPY PLEASE RETAIN RECEIPT 55

60 Transaction Receipts Terminal User Guide DUPLICATE Merchant Name Merchant Address Merchant Address 2 M: TID:226 S 9 WAITER: TABLE:3 HANDSET: VISA DEBIT AID: A3 VISA DEBIT ************ EXP 2/6 STT 2/ ISS CONTACTLESS SALE AMOUNT.23 TOTAL.23 NO CARDHOLDER VERIFICATION // 2:3 AUTH CODE: 23ABC TXN 6 DIAG 52 CUSTOMER COPY PLEASE RETAIN RECEIPT 56

61 Terminal User Guide Transaction Receipts Merchant Name Merchant Address Merchant Address 2 M: TID:226 S WAITER:2 TABLE: HANDSET: VISA DEBIT ************ EXP 2/6 STT 2/ ISS SWIPED SALE AMOUNT 2.34 TOTAL 2.34 * * * * * * * * * * * * * D E C L I N E D * * * * * * * * * * * * * THANKYOU FOR YOUR CUSTOM // 2:4 NOT AUTHED TXN 8 DIAG 4 CUSTOMER COPY PLEASE RETAIN RECEIPT 57

62 Transaction Receipts Terminal User Guide VOID CANCELLED NO SIGNATURE INVALID OPERATOR 99 LOCATION HANDSET 58

63 Terminal User Guide Reports END OF DAY BANKING X BALANCE Z BALANCE (!) DR CR SUB-TOTAL Refunds TOTAL Sales 59

64 Reports Terminal User Guide TOTALS CONFIRMED REPORTS END OF DAY END OF DAY END OF DAY Z BALANCES Totals Reset Merchant Name Merchant Address Merchant Address 2 END OF DAY BANKING Merchant Name Merchant Address Merchant Address 2 6

65 Terminal User Guide Reports CURRENT SESSION PREVIOUS SESSION PREVIOUS SESSION CURRENT SESSION TOTALS CONFIRMED TOTALS NOT AGREED CANNOT CONFIRM TOTALS 6

66 Reports Terminal User Guide REPORTS ALL BANKING NEXT REPORTS BANKING SINGLE 62

67 Terminal User Guide Reports BANKING Merchant Name Merchant Address Merchant Address 2 TID:226 // 23:54 HANDSET: --==++oooo++==-- ACQUIRER TOTALS CONFIRMED // 23:54 M: TID:226 CURRENT SESSION: 3 TXN NOs 4-89 Sales Refunds 5. TOTAL DR VISA CREDIT Sales SUB-TOTAL DR ELECTRON Sales Refunds 5. SUB-TOTAL DR PREVIOUS SESSION: TXN NOs 25-4 Sales 3.4 Refunds 2 2. TOTAL DR 8.4 VISA CREDIT Sales Refunds 2 2. SUB-TOTAL DR 65.8 MAESTRO Sales SUB-TOTAL DR SESSION NOW CHANGED TO 4 TXN 9 DIAG 76 --==++oooo++==-- 63

68 Reports Terminal User Guide --==++oooo++==-- ACQUIRER 2 TOTALS UNCONFIRMED // 23:55 M: TID:226 CURRENT SESSION: 2 TXN NOs Sales. Refunds 2. TOTAL CR. PREVIOUS SESSION: TXN NOs Sales Refunds 4. TOTAL DR TXN 46 DIAG ==++oooo++==-- TOTALS UNCONFIRMED CANNOT CONFIRM TOTALS 64

69 Terminal User Guide Reports --==++oooo++==-- ACQUIRER 3 TOTALS NOT AGREED CALL ACQUIRER // 23:56 M: TID:226 --==**==-- HOST AND TERMINAL TOTALS DO NOT AGREE: ACQUIRER 3 Sales TOTAL CR Merchant Name NO BUSINESS --==**==-- CURRENT SESSION: 3 NO BUSINESS PREVIOUS SESSION: TXN NOs 5-5 Sales 2 5. Refunds. TOTAL DR 4. TXN 6 DIAG ==++oooo++==-- CAUTION Acquirers attempted 3 Agreed Not Agreed Unconfirmed REPORT COMPLETE 65

70 Reports Terminal User Guide REPORTS X BALANCE X BALANCES Totals Not Reset Merchant Name Merchant Address Merchant Address 2 66

71 Terminal User Guide Reports REPORTS Z BALANCE(!) PLEASE WAIT 67

72 Reports Terminal User Guide Z BALANCES Totals Reset Merchant Name Merchant Address Merchant Address 2 TID:226 // 23:47 HANDSET: GRAND TOTALS Since 3/2/ 23:5 Sales Refunds 4 4. TOTAL DR 84.6 Includes Tips Cashback ==++oooo++==-- BREAKDOWN BY ISSUER Since 3/2/ 23:5 AMERICAN EXPRESS Sales. Refunds 35. SUB-TOTAL CR 25. VISA CREDIT Sales SUB-TOTAL DR ELECTRON Sales Refunds 5. SUB-TOTAL DR ==++oooo++==-- 68

73 Terminal User Guide Reports --==++oooo++==-- BREAKDOWN BY WAITER Since 3/2/ 23:5 WAITER ID: Sales Refunds SUB-TOTAL DR Includes Tips Cashback 3 3. WAITER ID: 2 Sales Refunds 5. SUB-TOTAL DR Includes Tips Cashback ==++oooo++==-- TRANSACTIONS Seq Txn RESULT S35 AUTH CODE:27 T4 36. S36 AUTH CODE:32 T42 5. S37 DECLINED T S38 CANCELLED S39 AUTH CODE:6 T S4 CALL AUTH CENTRE S4 REFERRAL B T S93 AUTH CODE:9 T86 A 22. S94 VOID 5. S95 AUTH CODE:227 T87 5. S96 AUTH CODE:28642 T S97 AUTH CODE:227 T ==++oooo++==-- REPORT COMPLETE 69

74 Reports Terminal User Guide REPORTS ALL STORED REPORTS STORED SINGLE NEXT 7

75 Terminal User Guide Reports NOT READY NOT READY SETUP TMS CALL Merchant Name Merchant Address Merchant Address 2 TID:226 S/N:234PT // 2:36 CONNECTED: CONIG DATA: OK OK REPORT COMPLETE FAIL CONNECTED OK CONFIG DATA OK FAIL NOT REQUIRED 7

76 Supervisor Functions Terminal User Guide PASSWORD CHANGE PWD SUPERVISOR 72

77 Terminal User Guide Supervisor Functions A New Password Must Be Selected ENTER NEW PASSWORD **** RE-ENTER PASSWORD **** Parameter Saved 73

78 Supervisor Functions Terminal User Guide SUPERVISOR 74

79 Terminal User Guide Supervisor Functions HANDSET ID F HANDSET ID PASSWORD F2 PASSWORD CONFIG F3 CONFIG LOGON F4 SHORT CUT TIPS F F2 SHORT CUT TIPS ON OP MODE LATE OP MODE F3 LATE OP MODE EARLY TIPS OFF CALL TMS F4 75

80 Supervisor Functions Terminal User Guide INTL F SALETYPE F2 REFUND TERM PARAM F3 UPGRADE F4 DATE TIME F BACKLIGHT F2 AUTO-OFF F3 RELEASE F4 76

81 Terminal User Guide Supervisor Functions SUPERVISOR PASSWORD DELETE ACQ F MAC RESET F2 TMS RESET F3 CHANGE PWD F4 77

82 Supervisor Functions Terminal User Guide SUPERVISOR CONFIG PRINT EMV F PRINT CERTS F2 PSTN PREFIX F3 GSM N/W TEST F4 SEL GSM N/W F 78

83 Terminal User Guide Supervisor Functions SUPERVISOR SHORT CUT PINPAD F CONTACTLESS F2 EPOS INTERF F3 BLUETOOTH F4 79

84 Troubleshooting Terminal User Guide Q NOT READY SETUP Q Q DUPLICATE Q Q SIM CODE ENTER 8

85 Terminal User Guide Q Troubleshooting Q Q Q PIN TRIES EXCEEDED 8

86 Troubleshooting Q Terminal User Guide Q Q 82

87 Terminal User Guide Q Troubleshooting Q 83

88 Troubleshooting Terminal User Guide BAD MAC CALL AUTH CENTRE CANCELLED DECLINED BAD READ BAD SWIPE NOT ACCEPTED PROCESSING ERROR OPERATION NOT ALLOWED INVALID TRANSACTION INVALID CARD 84

89 Terminal User Guide Troubleshooting EXPIRED CARD PREVALID CARD SORRY FOR DELAY RETRYING PRESS ENTER TO RETRY CANNOT CALL HOST CHECK PHONE LINE MEMORY xx% FULL DO Z BALANCE 85

90 Troubleshooting Terminal User Guide APPROVED REFUSED NOT AUTHORISED TRY AGAIN PLEASE PRESENT ONLY ONE CARD INSERT OR SWIPE CARD LOADING TPASS PARAMETERS 86

91 Terminal User Guide Troubleshooting DIAG DIAG

92 Troubleshooting Terminal User Guide xx

93 Terminal User Guide Troubleshooting ACC VERIFY 89

94 Notes Terminal User Guide 9

95 Terminal User Guide Notes 9

96 Notes Terminal User Guide 92

97 Terminal User Guide Notes 93

98 Notes Terminal User Guide 94

99 Copyright 22 Ingenico (UK) Ltd. Image for illustrative purposes only; product may vary from that shown. Ingenico (UK) Ltd Ridge Way, Donibristle Industrial Park, Hillend DUNFERMLINE KY 9JU Part No: DIV434674A

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