Cash Advance Application

Transcription

1 Cash Advance Application Quick Reference Guide VeriFone Omni & Vx Series

2 Quick Reference Guide Cash Advance Application Cash Advance/Manual Cash Disbursement Transactions Requirements 1. Request personal identification from the cardholder. The identification must be an official government-issued document, for example, a passport, driver s license or identification document, that bears the following: > The cardholder s signature; or > The cardholder s photograph; or > The cardholder s signature and photograph; and > If an expiration date is indicated on the document, that document must not be expired 2. Process transaction 3. Verify the ALL of the following information: > Compare the signature on the transaction receipt with the signature on the card and identification presented > Compare the cardholder identification photograph to the individual presenting the card > Compare the first 4 digits of the embossed or printed account # to the 4 digits printed above or below the account # > Compare the full account # printed on the transaction receipt to the full account # embossed or printed on the card If any of the above information does not match, call in a CODE 10 described to the right. 4. Enter all of the following on the Cash Advance Transaction Receipt, in the space provided: > Description of the identification > Identification # > Identification Expiration Date > Cardholder name > Cardholder address > Printed four digits of the Account # (located above or below the embossed account #) NOTES: > Do not accept a Visa TravelMoney Card for a Manual Cash Advance > If a Visa Mini Card is presented, request the corresponding full-sized Visa Card to complete the transaction > Cash Advances maximum may be established of no less than $5,000 per day, per cardholder > Cash Advance Transaction Receipt must inform the cardholder that the issuer may assess a Cash Advance fee or set-up charge > The final transaction processed must be the same value as the cash dispensed to the cardholder. A surcharge or fee may not be added to the transaction amount except for: Taxes or other charges imposed by local law Commissions or fees on thesale of travelers cheques or foreign currency

3 Code 10 Security Alert If you are suspicious of a Card Transaction, contact your Voice Authorization Center and request a Code 10 authorization. Using the term Code 10 allows you to call the Voice Authorization Center to question the transaction without alerting the cardholder. Follow the instructions given to you on how to proceed to minimize any discomfort between you and the cardholder. To request a Code 10 Authorization for a Visa or MasterCard Transaction, call the telephone # on your Voice Authorization sticker (located on the terminal). Force To scroll menu, press [ ] until desired option appears. > Press [FORCE] > Swipe or input account # and press [ENTER] > Select [CREDIT] or [PURCH], > Input expiration date (MMYY) and press [ENTER] (manual sale only) > Input last 4 digits of account # and press [ENTER] (swiped sale only) > Input invoice # and press [ENTER], > Input customer # and press [ENTER] (purchase card only) > Input clerk ID and press [ENTER], > Input $ amount and press [ENTER] > Input tax amount and press [ENTER] (purchase/business card only) > Input auth code and press [ENTER] > Print customer copy [F1] for Yes or [F2] for No

4 VeriFone Omni & Vx Series Reprint > Press [REPRINT] > Select: [LAST RECEIPT] [ANY RECEIPT] > lf any receipt, input invoice # and press [ENTER] > Print customer copy [F1] for Yes or [F2] for No Settlement > Press [SETTLEMENT] > Input password and press [ENTER], > Confirm totals and press [ENTER] Report prints Reports > Press [REPORTS] > Select report to print form options. From the main menu, for additional reports press [ ] Report Key: m = Manually keyed * = Transaction Adjusted

5 VeriFone Omni & Vx Series Sale > Swipe customer card or press [SALE] > Choose [CREDIT], for the options > Input last 4 digits of account # and press [ENTER], > Input account # and press [ENTER] (for manual sales only) > Input expiration date (MMYY) and press [ENTER] (for manual sale only) > Card present? [YES/NO] (for manual sale only) > Select [YES], imprint card and press [ENTER] (for manual sale only) > Input $ amount and press [ENTER] > Input pre-printed 4 digits printed above or below the account and press [ENTER], > Input ID # and press [ENTER], if prompted > Input ID expiration date (MMDDYY) and press [ENTER], > Input zip code and press [ENTER] (for manual sale only) Void > Press [VOID] To void the last transaction > Press [YES] > Confirm the account # and amount, press [YES] > Press [NO]if the information displayed is incorrect To void any transaction > Press [NO] > Select [INV#] to retrieve by the invoice # > Key in the invoice # and press [ENTER] > Select [ACCT#] to retrieve by the account # > Enter the last 4 digits of the account # and press [ENTER] > Confirm Void Press [YES] to void Press [NO] to cancel Press [NEXT] to scroll > Print customer copy [F1] for Yes or [F2] for No > Print customer copy [F1] for Yes or [F2] for No NOTE: Unembossed cards may not be processed manually.

6 Cash Advance Disbursement Draft Example: Printer BANK OF ABC 1146 MAIN STREET MIAMI, FL Merchant ID: Term ID: Sale XXXXXXXXXXXX1818 Exp: 12/22 VISA Entry Method: Swiped TOTAL: $ 1.00 Name: ID TYPE: DIGITS: ID NBR: ID EXPIRATION DATE: ADDRESS: /11/11 11:17:07 Inv #: Appr Code: N17032 Apprvd: Online I agree to pay above total amount according to card issuer agreement (Merchant agreement if credit voucher) X [CARDHOLDER NAME] Customer Copy BANK OF ABC 1146 MAIN STREET MIAMI, FL Merchant ID: Term ID: Cash Advance XXXXXXXXXXXX1818 Exp: 12/22 VISA Entry Method: Swiped TOTAL: $ 1.00 NAME: ID TYPE: REPRINTED BIN: 5000 ID NBR: ID EXPIRATION DATE: 10/10/15 ADDRESS: /11/11 15:09:36 Inv #: Appr Code: N09032 Apprvd: Online Batch#: I agree to pay above total amount according to card issuer agreement (Merchant agreement if credit voucher) X [CARDHOLDER NAME] Merchant Copy **NOTE: A fee or setup charge may be added to the Cardholder s account by the Card issuer subject to issuer s agreement terms with the Cardholder **NOTE A FEE OR SETUP CHARGE MAY BE ADDED TO THE CARDHOLDER S ACCOUNT BY THE CARD ISSUER SUBJECT TO ISSUER S AGREEMENT TERMS WITH THE CARDHOLDER Draft Example: Manual NOTE: All elds of Cash Advance Disbursement draft MUST be filled out completely. CAV-QRG-1058-US Rev Elavon Inc.