Cape Rock Ltd. Attendees. Date Consultant. Mats Nyström. Richard Bull Anastasia Birchwood

Transcription

1 Date Consultant Mats Nyström Attendees Name Richard Bull Anastasia Birchwood Job title CIO CFO

2 BT Monitor Assessment Report This report is a summary of the answers, assessments, views and strategies that were recorded during the customer interview. Solution map - A summary of key solutions Maturity analysis - One for key business solution (p.4) and one IT Infrastructure and services (p. 11) - A scorecard based on your assessments of each solution environment's - Top development project within the solution included inside the box Solutions area pages: A summary page for one or two solution areas. Each page consists of the following elements: - Current environment's key information - Development projects: - "": All development areas to do in green background - "Top Priority project": The most important of them with its schedule and phase. IT Services map This page shows the IT operations' present and planned service production model. Roadmap The last pages summarise all development projects in a single, time lined view. This can help you create a more comprehensive view of all key projects with priorities and interaction. Color codes of the report and their description Poor Inadequate Intermediate Good Excellent 2

3 Solution Map Solution / Application / Support for business Deployment / End of life span Maturity assessment Solution provider / ERP Customized solution / / MXG / 1 Financials iscala / / Epicor / 2 Procurement Visma / / Visma / 2 BI Cognos / / IBM / 2 HR Unit4 Business World / / Unit4 / 3 Payroll As a service / / - 3 Visma / 3 CRM MS Dynamics AX / / - 1 MXG / 2 Digital Service Customized solution / / Self / 3 Document management No solution / / - 2 / Contractor Extranet Customized solution / / - Self / # of business apps in total 100 3

4 Maturity analysis of key solutions PAST 2. OUTDATED 3. NORM 4. MODERN 5. FUTURE 1. ERP New Global ERP Evaluation 2016-H1 2. Financials 3. Procurement New global Finance and Group Conslidation tools evaluation as part of ERP 2016-H1 New purchase to pay solution as part of ERP 2016-H1 4. BI BI tool evaluation 2016-H2 5. HRM HRM & Payroll solution evaluation 2016-H2 6. Payroll HRM & Payroll solution evaluation 2016-H2 7. CRM Global CRM solution evaluation 2016-H2 8. Digital service Auction features for contractors 2016-H1 9. Document management New global DM solution evaluation 2016-H1 4

5 Solution / Business support Customized solution / 3 Life span ERP Solution provider / MXG /1 Solution / Business support Life span Financials Solution provider / iscala / Epicor /2 Electronic processes / Process automation New EAI / Integration to other solutions Mobile workforce solutions (tablets etc.) New solution New solution Version upgrade Group consolidation Integration to other solutions Automation & electronic processes Reporting New Systems/Services environment ERP User Interface development New systems/services environment Partial / total outsourcing or Insourcing Version Upgrade Internet-of-Things Reporting New Global ERP Evaluation New global Finance and Group Conslidation tools evaluation as part of ERP Schedule 2016-H1 Phase Budgeted Schedule 2016-H1 Phase Budgeted 5

6 Procurement Business Intelligence Solution / Business support Life span Solution provider / Reporting solution / Business support Life span Solution provider / Visma / Visma /2 Cognos / IBM / 2 New Purchase-to-Pay solution Partial / total outsourcing or Insourcing New systems/services environment Invoice automation system Version upgrade Integration to other solutions New procurement solution Banking systems New solution Big data Version upgrade Reporting Master Data management Data Warehouse improvements New systems/services environment Database optimization Budgeting / forecasting Business process definitions (visualisation) New purchase to pay solution as part of ERP BI tool evaluation Schedule 2016-H1 Phase Budgeted Schedule 2016-H2 Phase Budgeted 6

7 Solution / Business support Unit4 Business World / 4 Life span HRM Solution provider / Unit4 /3 Solution / Business support Life span Payroll Solution provider / As a service / Visma / 3 New solution Version upgrade Recruitment New solution New systems/services environment New systems/services environment Partial / total outsourcing or Insourcing Version upgrade Partial / total outsourcing or insourcing Workforce planning Data collection Travel management Working time attendance Competence management Training management HRM & Payroll solution evaluation HRM & Payroll solution evaluation Schedule 2016-H2 Phase Scheduled Schedule 2016-H2 Phase Scheduled 7

8 Solution / Business support Life span CRM Solution provider / MS Dynamics AX / MXG / 2 Solution / Business support Customized solution / 2 Digital service Life span Solution provider / Self / 3 New solution Version upgrade Sales management New web store New systems/services New systems/services environment Comprehensive customer view Version upgrade New Extranet/Customer Portals Contact / Call center Campaign mgmt. Electronic marketing Security Service usage reporting & analysis Activity reporting Business Portal Integrations to other systems Social Media integration Global Customer Register Global CRM solution evaluation Auction features for contractors Schedule 2016-H2 Phase Scheduled Schedule 2016-H1 Phase Budgeted 8

9 Messaging & Collaboration DM Solution / Business support Document Management (DM) Life span Solution provider / No solution / Messaging system Mobile Switchboard Messaging platform MS Exchange Mobile operator service MS Lync 3 New solution Version upgrade Intranet New voice messaging solution Telephone exchange services New systems/services environment Integration to other solutions Integration between solutions Archiving Content Management System Security Change to service model Enterprise social network Customer service solutions New global DM solution evaluation Evaluation of MS Skype for Business as global messaging solution Schedule 2016-H1 Phase Scheduled Schedule 2015-H2 Phase Budgeted 9

10 Messaging & Collaboration Video Conferencing Digital Signage Video conferencing solution Solution provider Number of digital signs (Now / In 2 years) Satisfaction with Messaging & Collaboration Cisco Decens 2 1 / 60 2 Video utilization in web conferencing New video conferencing solution Solution for internal communication Adding targets / units in current system Adding video conference rooms Integration between solutions Content management solution Replacing video projectors with digital signs Conference room technology standardization Video conference equipment Interactive presentation devices Solution for marketing Change to service model Transform meeting rooms into brainstorm rooms Conference room management Video projectors Change to service model New Video conferencing solution Global Digital Signage solution evaluation Schedule 2016-H1 Phase Scheduled Schedule 2017 Phase Research 10

11 Maturity analysis of infrastructure PAST 2. OUTDATED 3. NORM 4. MODERN 5. FUTURE 1. Messaging & Collaboration Evaluation of MS Skype for Business as global messaging solution H2 2. PCs & Workstations PC Brand and PC supplier evaluation 2016-H1 3. Tablets & Mobile phones Tablet/hybrid evaluation (hybrids to replace tablets) and platform choices as part of new global ERP Compute & Storage Evaluation of Hyper converged systems H1 5. Corporate WAN Evaluation of WAN operators (tendering H1) 2015-H2 6. LAN & WLAN Evaluation of LAN/WLAN service providers (tendering 2016-H1) 2015-H2 7. Printing Global Printing agreement evaluation (including management) 2016-H1 8. IT Service Models Global IT Service Portfolio definitions 2015-H2 11

12 End User Computing Device type # of devices Primary brand / base (share) PCs & Workstations Satisfaction with PCs environment All brands & share /new Preferred procurement model Notebooks 650 Dell (90%) Dell (90%) Buy Desktops 1400 Dell (90%) 3 Dell (90%) Workstations 100 Dell (90%) Dell (90%) Buy Buy Primary brand reasoning Range of products Range of products Range of products Vendor / DELL /2 DELL /2 DELL /2 Thin clients 200 Dell (100%) Dell (100%) Buy Quality DELL /2 Volume and Technologies Number of PCs in total PCs annual volume Standard OS Standard Office Win 7 Office 2013 PCs renewing year (amount of units) Desktop virtualization technology (VDI) PC Protection solution Additional OS platforms Windows 10 migration New power workstations New PCs Security solution Applications virtualization Desktop virtualization (VDI) Identity Access Management Citrix F-Secure Lifecycle procurement model PC Brand and PC supplier evaluation Schedule 2016-H1 Phase Scheduled 12

13 End User Computing Tablets & Mobile phones Device type # of devices Primary brand / base (share) Satisfaction All brands & share /new Preferred procurement model Primary brand reasoning Tablets 120 Microsoft (100%) 4 Microsoft (100%) Buy Platform Mobile phones 2000 Nokia (35%) 3 Nokia (30%), Samsung (55%), Apple (15%) Vendor / Verkkokauppa.co m /3 Volume and preferred device type Annual volume /tablets # of tablets in 2 years Preferred device type (Hybrid/Tablet) Annual volume /phones Pilot / PoC Platform choices Application evaluations Hybrid 1000 Application development New devices Security solution Platform choices Apple 2 Google 4 Lifecycle procurement model (DaaS) for mobile phones Business application deployment Lifecycle procurement model (DaaS) for tablets Mobile Phone environment harmonization Microsoft 4 1. Not recommended or allowed 2. Can be used but is not supported 3. Can be used but is not fully supported 4. Fully supported platform 5. Fully supported and recommended platform Tablet/hybrid evaluation (hybrids to replace tablets) and platform choices as part of new global ERP Schedule 2016-H1 Phase Budgeted 13

14 Systems Own Data Centers Service provider # of servers (physical / virtual) Servers Primary server brand /installed base Server brands /purchases Self 90 / 350 HP (80) TBD (100%) Own Data Centers # of solutions Virtualization solution Storage Primary storage brand /base Storage brands /purchases 6 Citrix HP TBD (100%) Satisfaction /environment HW Vendor / recommendation Virtualization solution Protection solution 2 Atea / 3 VMware F-Secure Backup system / Storage size (TB) HP Dataprotector / 180 TB Satisfaction /environment HW Vendor / recommendation 2 Atea / 2 Agreement renewal Hosted, own hardware Service provider # of servers (physical / virtual) Primary server brand /installed base Server brands /purchases India Telecom 5 / 20 Fujitsu (100) TBD (100%) Satisfaction /environment 2 HW Vendor / recommendation Server Capacity Services Virtualization solution Protection solution India Telecom / 1 Citrix MS Endpoint Protection Service name # of virtual servers Satisfaction /environment Tieto 45 1 Hosted, own hardware # of solutions Virtualization solution Primary storage brand /base Storage brands /purchases 1 Citrix HP Fujitsu (100%), TBD (100%) Backup system / Storage size (TB) Satisfaction /environment HW Vendor / recommendation Symantec / 15 TB 2 Fujitsu / Storage Capacity Services Agreement renewal Service name Storage size (TB) Satisfaction /environment MS Azure StorSimple 10 TB 1 Solutions provider / recommendation Virtualization solution Protection solution Solutions provider / recommendation Agreement renewal Tieto / 2 Tieto / Server capacity as a service Share now (%) Estimate share in 2 years (%) 20% 40% Storage capacity as a service Share now (%) Estimate share in 2 years (%) 20% 50% 14

15 Systems - Development projects Data Center / Compute & Storage Capacity Services /Data Center DC infrastructure development plan Outsourcing Service model change towards XaaS Hybrid environment Security solution New data center Data center replication Servers as a service (IaaS/PaaS) Storage as a service (IaaS/PaaS) Systems convergence Database as a Service (DBaaS) Backup as a service /Compute & Storage Big Data requirements Server acquirements (HW) Server virtualization Storage virtualization New backup Archiving Storage acquirements (HW) Storage performance optimization In-memory Databases Evaluation of Hyper converged systems New server capacity services evaluation to support Big Data Schedule 2016-H1 Phase Budgeted Schedule 2016-H2 Phase Scheduled 15

16 Data Communications & Networks WAN LAN & WLAN Mobile Network Internet operator / Firewall implementation model (Service provider) Central switches /purchases Edge switches /purchases WLAN devices /purchases Mobile operator / Number of SIMs Open Systems (UK) /1 As a service (Open Systems (UK)) Cisco (100%) HP (100%) Aruba (100%) TeliaSonera /4 450 Network virtualization HW Vendor Satisfaction /LAN environment Not in use Elisa 2 Operator change / service tendering Capacity increase Comprehensive development plan LAN/WLAN as a service Operator change / service tendering Capacity increase Connecting offices Securing availability Fault tolerance development Capacity increase Cost optimization Security / management Distributed Denial of Service mitigation Network acceleration DC network virtualization New DC network switches New solution areas Security Access management Maintenance services Application performance mgmt. Net management solution Network traffic analyzer Application acceleration Evaluation of WAN operators (tendering H1) Schedule 2015-H2 Phase Budgeted Evaluation of LAN/WLAN service providers (tendering 2016-H1) Schedule 2015-H2 Phase Budgeted Nordic Countries' Mobile Operator evaluation (tendering 2016-H1) Schedule 2015-H2 Phase Budgeted 16

17 Printing Printing devices Device type Number of devices Primary brand /base (share) Satisfaction All brands & share / new purchases Vendor / recommendation Primary brand reasoning A3 Multifunction 60 Canon (50%) 4 A4 Workgroup 220 HP (70%) 5 HP (100%) Personal 200 HP (%) Canon / 3 Atea / 3 Price Price Acquired as a Service Device type Devices Supplies Maintenance A3 Multifunction No Yes Yes A4 Workgroup No No Yes Optimizing the # of devices 3D printing Change into service model Management solution Tendering (devices) Tendering (supplies) Personal No No No # of printers (total amount) Service agreement life span Mobile printing Follow me printing Modernizing the device base Global Printing agreement evaluation (including management) Schedule 2016-H1 Phase Scheduled 17

18 IT Service Models Service area Service model (Self / Outsourced) IT Services Map Time for change Management solution Satisfaction Service provider (external) / Workstation services Self 2016 MS System Center 3 / - Service desk Self 2015 OTRS 3 / - Mobile device management Outsourced 2016 Airwatch 3 Elisa / 2 Systems management Outsourced 2016 As a service 1 Tieto / 2 LAN management Self 2016 Cisco 2 / - ITSM Self No solution 2 / - Other information IT employees (Own + Others') Maturity / Model Maturity / Technology Workstation management Service desk Mobile device management = Systems management LAN/WLAN management ITSM solution Asset mgmt Service portfolio Service order & delivery automation Self service models Outsourcing of service operations Service provider evaluations Cyber security Business Continuity & Disaster Recovery Global IT Service Portfolio definitions Schedule 2015-H2 Phase Budgeted 18

19 Roadmap of solutions development projects ERP Financials New Global ERP Evaluation New global Finance and Group Conslidation tools evaluation as part of ERP HRM HRM & Payroll solution evaluation Payroll HRM & Payroll solution evaluation CRM Global CRM solution evaluation Business intelligence BI tool evaluation Digital Service Procurement Document management Auction features for contractors New purchase to pay solution as part of ERP New global DM solution evaluation Color codes=phase of project Research Scheduled Budgeted Under way 19

20 Roadmap of development projects IT management Messaging Video conferencing Evaluation of MS Skype for Business as global messaging solution Consolidation and rolling out of global IT services (Harmonization, standardization, SLAs) New Video conferencing solution Digital signage PCs & workstations Business mobility Systems Capacity services PC Brand and PC supplier evaluation Tablet/hybrid evaluation (hybrids to replace tablets) and platform choices as part of new global ERP Evaluation of Hyper converged systems New server capacity services evaluation to support Big Data WAN LAN & WLAN Mobile network Printing IT service models Evaluation of WAN operators (tendering 2016-H1) Evaluation of LAN/WLAN service providers (tendering 2016-H1) Nordic Countries' Mobile Operator evaluation (tendering 2016-H1) Global IT Service Portfolio definitions Global Printing agreement evaluation (including management) Color codes=phase of project Research Scheduled Budgeted Under way 20