CHIEF FINANCE OFFICERS network. May 2014

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1 CHIEF FINANCE OFFICERS network May 2014

2 Steria Mutual Insurer Shared Services

3 Steria Steria delivers IT enabled business services. We are the Trusted Transformation partner for private and public sector organisations across the globe. 20, years Number of people working for Steria 1.8bn 2013 Revenue Founded in 1969, with a 45 year proven track record Top 10 IT services company in Europe Sharing has shaped Steria. It is at the heart of our culture (with employee shareholding defining our corporate governance); and in the way we work closely with our clients, taking on their challenges, so they can get closer to their own customers in turn. Ranked provider of F&A services in UK No 1 55bn Of Payments Annually François Enaud, Steria Group CEO 19/05/

4 A Challenging Environment Could Shared Services be a part of the story? Extend Digital Capability Better compliance and control Reduce Operating costs Continuously improve services Increase Member participation and retention Post RDR Distribution Conform to Regulatory Standards Improve visibility of metrics Encourage behavioural change Enable the business to focus on its core purpose Radically improve business agility Free more working capital to invest

5 Steria supports a wide variety of shared service models Different types of shared service BT A B C D BBC A B C D F & A Payroll Proc Trust A F & A Payroll Proc Fac Trust B Cleveland Police Trust C

6 Steria s Shared Services Connected Ltd (SSCL) Transforming Government insight SSC clients from! 2015! SSC clients since 2013" SSCL FACTS 1,200 Staff came into Steria Supplying Finance, Procurement, HR shared services and Payroll today Servicing 140,000 Users, growing to 160,000 in 2015 TRANSFORMATION ACTIVITIES Developing a single operating platform (Oracle based) Harmonisation of service catalogues Developing Centres of Excellence Growth through new customers and new services Single version of the truth, Data Analytics x-government

7 Extreme shared services Radical transformation of the operating model Staff Officers Supervisors Unit Heads Executive Citizens POLICE SHARED BUSINESS SERVICES Transactional Services Book leave Create expenses Book training Order Uniform Order kit Record Time Update Records Service Desk Mobile and Flexible Access to Services Business Partners HR Duty Management Finance Estates Commissioning Training 999, 101 Citizen Care Control Room Dispatch Customer Support Crime Management Support Bureau Criminal Justice Evidential Review Court Actions Risk and Operational Planning POLICE OPERAT SERVICES District Support Front Desk Neighbourhood Support Management Support ICT Support: STORM, CUPID, ERP, Core Systems 7

8 Steria - at the heart of healthcare Transformative benefits - expanding over time We re Digitising Healthcare What s next? We started with Guaranteed Savings for each client We ve vastly enhanced services for the users - nurses, doctors, consultants, managers and administrators - 24x7 availability, Online Access, Online Reporting 60,000 Users of Finance Empowered >90% would recommend Steria We ve moved into Active Counter Fraud Detection We lowered the cost of change: mergers, business separation, regulatory (VAT changes, Bank changes, ISAE 3402) We give the Department of Health Visibility of approx. 100 billion total spend p.a. for first time in history We extended our services from back office to healthcare and procurement Spend Analytics identifying 334m savings already through better purchasing We gave CFOs visibility of Comparative Business Metrics that have motivated cultural change We enabled the Government to enact the Health & Social Care Act 2012 by building a new Integrated Finance Environment (We deliver Platform F&A) We radically improved business agility to abolish 161 clients and on-boarded 234 new entities as clients overnight (Our client base has grown from 40 to over 350 clients) We ve delivered 224 million savings (18 months early) which could fund the annual salaries of 12,000 nurses

9 We d love to engage Would you like to know more.. Ø Is there an opportunity for a Shared Service Organisation in Insurance? ü Which IT and/or Business Services could be of interest ü What value could be provided Ø To evaluate this we would like your support in the production of a comprehensive study report. ü Visit companies and gather views and information ü Analyse and distribute the results ü Discuss possible actions

10 Common Insurance Activity 19/05/

11 Next Steps Ø Make contact by telephone over the next few weeks to see if you are able to participate Ø Circulate some briefing material/initial Survey on the information needed Ø Arrange meetings to gather information and discuss possibilities Ø Assemble report findings and review Ø Distribute final document and follow up 19/05/

12 Thank you for your attention Any questions? Video Reference: Transforming F&A for Whitbread

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14 CHIEF FINANCE OFFICERS network May 2014