Support for SAP Centric Hybrid Scenarios. SAP Solution Management - SAP Digital Business Services July 2016

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Bruno Copeland
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1 Support for SAP Centric Hybrid Scenarios SAP Solution Management - SAP Digital Business Services July 2016

2 Agenda Overview Support of Hybrid Scenarios Use Case: SAP Ariba Use Case: Concur Use Case: SAP HANA Cloud Integration for Data Services Use Case: SAP HANA Cloud Platform Use Case: SAP Cloud for Customer Use Case: SAP ByDesign Solution Availability summary Use Case: SAP SuccessFactors Example Scenario Use Case: Sales & Operations Planning Setup of SAP SuccessFactors Exception Management and Interface and Connection Monitoring Configuration 2015 SAP SE or an SAP affiliate company. All rights reserved. 2

3 Overview

4 Cloud Classification and Responsibility Public Cloud On Premise Private Cloud IaaS PaaS SaaS Business Process Management Application Management Business Context Applications Middleware / Platform System System Management Database Operating System Virtualization IT Infrastructure Management Servers Storage Networking Legend: Completely managed by Customer No transparency for Service Provider Managed by Service Provider but SLAs and KPIs are defined Customer has transparency about critical events and SLAs Completely managed by Service Provider No transparency for Customer 2015 SAP SE or an SAP affiliate company. All rights reserved. 4

5 Guiding Principles (1/2) How to operate SAP Centric Hybrid Solutions Do I have full transparency regarding availability and performance from end user perspective? Performance and Availability Management Is reliable data transfer and message exchange between different parts of the solution ensured? Integration Monitoring I m capable to detect and analyze every mission critical exception? Exception Management Do I have all capabilities to identify data inconsistencies? Data Consistency Management 2015 SAP SE or an SAP affiliate company. All rights reserved. 5

6 Guiding Principles (2/2) How to operate SAP Centric Hybrid Solutions Can I monitor and analyze Business Process KPI s also for on demand components? Business Process Monitoring I m capable to plan and track release and maintenance event for hybrid scenarios? Release and Maintenance Management Are all changes executed in a controlled way without Business Impact? Change Management Are IT Service Management processes smoothly integrated? Do I have remote access? IT Service Management and Remote Access 2015 SAP SE or an SAP affiliate company. All rights reserved. 6

7 Availability Productive Systems 97% Last Month Memory Usage 15% Free Memory Systems in HEC 4 Productive Systems Incidents + 3 M oni tor ing Inf Re or po mrts ati on Open Incidents Cloud System Performance User 25 Se cu Se rit rvi y ce Re po qu rts est s Users last month Operations for SAP centric hybrid Solutions Customer Service Provider SAP Private Cloud - Service Provider Platform SAP Private Cloud Virtual network System Management Data System, Application and Business Process Management Data SAP Private Cloud and On Premise offerings SAP Cloud Access Point Customer On Premise Landscape Application and Business Process Management Data Customer Solution Manager SAP Cloud Portal System and Application Management Data SuccessFactors SAP HCM Dell Boomi SAP HCP SAP HCI HCPms SAP S/4 HANA SAP C4C CfTE, ByD SAP Business Network (Ariba, Concur, FieldGlass) SAP Public Cloud - Service Provider Platform SAP Public Cloud Other SAP Public Cloud offerings (SaaS, PaaS) Managing components Managed components 2015 SAP SE or an SAP affiliate company. All rights reserved. 7

Operations for SAP centric hybrid scenarios What is available? SAP Solution Manager 7.

SAP Cloud for Customer, SAP HCI/Data Services and Dell Boomi, Sales and Operations Planning (Errors related to Data Integration), ByDesign Automated Setup for all SAP

cloud services Data Consistency Management User Experience Monitoring Database comparison based on: HANA Smart Data Integration, ODATA calls, HANA Cloud Integration Data

8 Operations for SAP centric hybrid scenarios What is available? SAP Solution Manager 7.1 SP14 Central Exception Store Integration Monitoring & Exception Management for SAP HCM hybrid (Employee, Compensation and Recruiting data integration), SuccessFactors, SAP Cloud for Customer, SAP HCI/Data Services and Dell Boomi, Sales and Operations Planning (Errors related to Data Integration), ByDesign Automated Setup for all SAP based Cloud Services Customer SAP ByD SAP Cloud SAP Cloud for Travel and expense SAP C4C Concur -to-Event Converter and Remote SFTP Server Access for all SAP-based cloud services Data Consistency Management User Experience Monitoring Database comparison based on: HANA Smart Data Integration, ODATA calls, HANA Cloud Integration Data Services, SOAP calls and FTP/CSV Message Flow Monitoring for SAP Process Integration and Ariba based scenarios for all UI centric SAP Cloud products as SuccessFactors, Cloud4Customers, ByDesign and Ariba 2015 SAP SE or an SAP affiliate company. All rights reserved. 8

User Experience Monitoring for SAP Cloud Products Benefits: End-to-end

scenarios executed from different locations of the customer toward SAP cloud

, SuccessFactors, Ariba, Availability: Available with SAP Solution Manager 7.

9 User Experience Monitoring for SAP Cloud Products Benefits: End-to-end measurement of performance and availability based on recorded enduser scenarios executed from different locations of the customer toward SAP cloud Scope: All HTML-based end-user scenarios, e.g., SuccessFactors, Ariba, Availability: Available with SAP Solution Manager 7.1 SP10 SAP Cloud Alerting EEM Robot Customer Monitoring Analytics 2015 SAP SE or an SAP affiliate company. All rights reserved. 9

Interface and Connection Monitoring Benefits: Visualization of SAP Public Cloud Services and cloud-based

(utilized for SuccessFactors) within centralized and holistic interface and connection monitoring Scope: All

10 Interface and Connection Monitoring Benefits: Visualization of SAP Public Cloud Services and cloud-based integration platforms such as SAP SuccessFactors, SAP HANA Cloud Integration (SAP HCI) or Dell Boomi (utilized for SuccessFactors) within centralized and holistic interface and connection monitoring Scope: All interfaces (SAP SuccessFactors, SAP Cloud for Customer,SAP HCI, Dell Boomi, ) Availability: Available with SAP Solution Manager 7.1 SP12 * Topology View * Downport to lower Support Packages of SAP Solution Manager is possible based on specific customer request. Dashboard View 2015 SAP SE or an SAP affiliate company. All rights reserved. 10

Exception Management Benefits: Retrieval of exceptions from SAP

SAP SuccessFactors, SAP HANA Cloud Integration (SAP HCI) or Dell

Procedures Scope: All Exceptions exposed by SAP Public Cloud

1 SP12 * Detect: Monitoring and Alerting Resolve: Guided Procedures

Downport to lower Support Packages of SAP Solution Manager is

11 Exception Management Benefits: Retrieval of exceptions from SAP Public Cloud Services and cloud-based integration platforms such as SAP SuccessFactors, SAP HANA Cloud Integration (SAP HCI) or Dell Boomi for centralized exception management based on predefined Guided Procedures Scope: All Exceptions exposed by SAP Public Cloud components Availability: Available with SAP Solution Manager 7.1 SP12 * Detect: Monitoring and Alerting Resolve: Guided Procedures Analyze: Exception Management Cockpit Central Exception Store * Downport to lower Support Packages of SAP Solution Manager is possible based on specific customer request SAP SE or an SAP affiliate company. All rights reserved. 11

Data Consistency Management Benefits: Usage of central Solution Manager to check consistency

data consistency between on premise and cloud components Availability: Available with SAP

1 SP14 Comparison based on: HANA SDI odata Calls HCI Data Services SOAP Calls FTP/CSV

HANA Use features of well-known Source type HANA Extract data using native OData-Support in

inside customer s firewall Securely transfers data between cloud and on-premise Operates

provide a SOAP-based WebService to extract the data Extract data using batch reports and

12 Data Consistency Management Benefits: Usage of central Solution Manager to check consistency status of data which are distributed in a hybrid scenario (on premise and cloud) Scope: Ensure data consistency between on premise and cloud components Availability: Available with SAP Solution Manager 7.1 SP14 Comparison based on: HANA SDI odata Calls HCI Data Services SOAP Calls FTP/CSV Provision data to HANA DB using SDI Agents Compare provisioned data with HANA DB data in SAP HANA Use features of well-known Source type HANA Extract data using native OData-Support in CDC Read metadata for DDICsupport Use filters HANA Cloud Integration DS Agent installation inside customer s firewall Securely transfers data between cloud and on-premise Operates without firewall exceptions Extract data using SOAP calls using Proxy Source application must provide a SOAP-based WebService to extract the data Extract data using batch reports and persist the data on an (s)ftp server Use SFTP or a manual UI to upload the files to the SAP Solution Manager in the Onpremise Environment 2015 SAP SE or an SAP affiliate company. All rights reserved. 12

13 Use Case: Ariba

14 Integration Monitoring for Ariba Partially supported ICMON only EXM & ICMON No support Planned Tracking of Ariba Network integration errors when using direct Web services communication, Hana Cloud Integration component Availability: SAP Solution Manager 7.2 SP03, 7.1 SP14 Cloud SAP HANA Cloud Integration Ariba Web Services Web Services/Application Logs System Monitoring On-Premise Ariba Network Integration Add-on SAP ERP (Backend) 2015 SAP SE or an SAP affiliate company. All rights reserved. 14

15 Integration Monitoring for Ariba Partially supported ICMON only EXM & ICMON No support Planned Tracking of end-to-end message flows handled by SAP Process Integration expanded also for Ariba-based scenarios; utilization of acknowledgement approach supported by Ariba Availability: SAP Solution Manager 7.1 SP12 and SAP Process Integration 7.31 SP07 Cloud PI- and Message Flow Monitoring Order via ASN Adapter/https Ariba SAP Process Integration Invoice via ASN Adapter/https On-Premise Order via IDoc / RFC Ariba Network Integration Add-on SAP ERP (Backend) Invoice via XI Protocol/https System Monitoring 2015 SAP SE or an SAP affiliate company. All rights reserved. 15

18 Use Case: Concur

19 Integration Monitoring for Concur Partially supported ICMON only EXM & ICMON No support Planned Tracking of Concur integration errors for export and import processes Availability: SAP Solution Manager 7.2 SP03, 7.1 SP14 Cloud Concur HTTP CLIENT HTTP Client / Application Logs System Monitoring On-Premise CONCUR Integration Add-on SAP ERP (Backend) 2015 SAP SE or an SAP affiliate company. All rights reserved. 19

20 Use Case: SAP Cloud for Customer

21 Integration Monitoring for SAP Cloud for Customer Monitor SAP Cloud for Customer Web services errors via Exception Management and/or Interface Monitoring. Cloud SAP Cloud For Customer Partially supported ICMON only EXM & ICMON No support Planned Availability: SAP Solution Manager 7.1 SP13 SOAP Option 1 SAP HANA Cloud Integration API SAP Process Integration Option 2 On-Premise SAP ERP, SAP CRM 2015 SAP SE or an SAP affiliate company. All rights reserved. 21

22 Use Case: SAP ByDesign

23 Integration Monitoring for SAP ByDesign Monitor SAP ByDesign Web services errors via Exception Management and/or Interface Monitoring. Cloud SAP ByDesign Partially supported ICMON only EXM & ICMON No support Planned Availability: SAP Solution Manager 7.2 SP03, planned in Solman 7.1 SOAP Option 1 SAP HANA Cloud Integration API SAP Process Integration Option 2 On-Premise SAP ERP, SAP CRM 2015 SAP SE or an SAP affiliate company. All rights reserved. 23

24 Use Case: SAP SuccessFactors

Integration Monitoring for Success Factors SP14 SuccessFactors exposes a central API for retrieving SF exception events from any application.

25 Integration Monitoring for Success Factors SP14 SuccessFactors exposes a central API for retrieving SF exception events from any application. Phased approach (Scheduled jobs and simple integration data first) Availability: SF1511+, Solman SP14 Cloud SuccessFactors Employee Central Recruiting Compensation Performance&Goals,,, Scheduled Jobs Simple integration SFAPI Central SuccessFactors Event API OData API On-Premise FTP / SFTP FTP / SFTP SAP Process Integration Integration Add-on SAP (ERP HCM, ) SAP HANA Cloud Integration Partially supported ICMON only EXM & ICMON No support Planned 2015 SAP SE or an SAP affiliate company. All rights reserved. 25

26 Integration Monitoring for SAP HCM and Success Factors -to-Event Converter Converter to receive s from SAP based cloud products and transform it to events which can be fed in customer specific IT Service Management Availability: SAP Solution Manager 7.1 SP13 Cloud SuccessFactors Talent Management Applications Option 1 Option 2 SAP HANA Cloud Integration FTP / SFTP SAP Process Integration Option 3 Inbox On-Premise Integration Add-on SAP ERP HCM Partially supported ICMON only EXM & ICMON No support Planned 2015 SAP SE or an SAP affiliate company. All rights reserved. 26

27 Integration Monitoring for Boomi and Success Factors Boomi Employee Central Partially supported ICMON only EXM & ICMON No support Planned For the Full Cloud HCM deployment model, packaged integrations support Dell Boomi integration technology. Cloud Dell Boomi 3 rd Party Cloud Apps On-Premise SAP ERP, SAP Payroll Other On-Premise Applications 2015 SAP SE or an SAP affiliate company. All rights reserved. 27

28 Use Case: Sales And Operations Planning

29 Exception Management for SAP Sales and Operations Planning For connecting SAP ERP or CRM on-premise, Financial Planning, other systems, to Sales and Operations Planning in the cloud, SAP provides the SAP HCI Data services integration technology Availability: S&OP: 7.1 SP14, 7.2SP03 HCI Data services: 7.2SP03, 7.1 Sp15 OData API Cloud Sales and Operations Planning Partially supported ICMON only EXM & ICMON No support Planned SAP HCI-Data Services On-Premise SAP ERP, SAP CRM, BPC, APO, BW 2015 SAP SE or an SAP affiliate company. All rights reserved. 29

30 Use Case: SAP HANA Cloud Integration for Data Services

31 Integration Monitoring for SAP HCI Data Services Monitor SAP HANA Cloud Integration for Data Services Integration Errors Cloud SAP Cloud Applications/Services Partially supported ICMON only EXM & ICMON No support Planned 3 rd party Cloud Solutions Availability: SAP Solution Manager 7.2 SP03 SAP HANA Cloud Integration Data Services SOAP API SAP System 3 rd Party System On-Premise 2015 SAP SE or an SAP affiliate company. All rights reserved. 31

32 Use Case: SAP Hana Cloud Platform

33 Monitoring/Trace Analysis for SAP HANA Cloud Platform Monitor SAP HANA Cloud Platform Application and Integration Errors for customer applications. Ability to perform a Trace Analysis on demand for FIORI and SAP UI5 applications. Availability: SAP Solution Manager 7.2 SP03 Planned in HCP OData API Cloud SAP HANA Cloud Integration HANA Cloud Platform Application runtimes SAP Cloud Connector Application Services Database Services Infrastructure Services Partially supported ICMON only EXM & ICMON No support Planned SAP HCI-Data Services On-Premise On premise Back End (SAP and non-sap) Internet Cloud Service (SAP and non-sap) 2015 SAP SE or an SAP affiliate company. All rights reserved. 33

34 Solution Availability summary

35 Availability of Monitoring solutions SAP Cloud Solution Solman version Exception Management Integration Monitoring Available Content SAP SuccessFactors (cross scenarios) Sol Mgr 7.1 SP14 / Sol Mgr 7.2 SP03 SF 1605: Scheduled Jobs (infrastructure errors), Integration Center. Other scenarios in progress User Experience Monitoring Sol Mgr 7.1 SP10 SAP HANA Cloud integration Sol Mgr 7.1 SP12 / Sol Mgr 7.2 SP03 Available Sol Mgr 7.1 SP10 SAP HCI Data services Sol Mgr 7.1 SP15 / Sol Mgr 7.2 SP03 Available Sol Mgr 7.1 SP10 SAP HCM Employee Data integration Sol Mgr 7.1 SP13 / Sol Mgr 7.2 SP03 OnPremise data available/sf content missing Sol Mgr 7.1 SP10 SAP HCM Compensation Data integration Sol Mgr 7.1 SP13 / Sol Mgr 7.2 SP03 OnPremise data available/sf content missing Sol Mgr 7.1 SP10 SAP HCM Recruiting Data integration Sol Mgr 7.1 SP14 / Sol Mgr 7.2 SP03 OnPremise data available/sf content missing Sol Mgr 7.1 SP10 SAP HCM OnBoarding Data integration Sol Mgr 7.2 SP03 / Sol Mgr 7.1 planned SAP HCM Variable Pay Data integration Sol Mgr 7.2 SP03 / Sol Mgr 7.1 planned OnPremise data available/sf content missing OnPremise data available/sf content missing Sol Mgr 7.1 SP10 Sol Mgr 7.1 SP SAP SE or an SAP affiliate company. All rights reserved. 35

36 Availability of Monitoring solutions SAP Cloud Solution Solman version Exception Management Integration Monitoring Available Content User Experience Monitoring Dell BOOMI Sol Mgr 7.1 SP12 / Sol Mgr 7.2 SP03 Available Sol Mgr 7.1 SP10 SAP Cloud For Customer Sol Mgr 7.1 SP13 / Sol Mgr 7.2 SP01 Available Sol Mgr 7.1 SP10 SAP ByDesign Sol Mgr 7.1 SP15 / Sol Mgr 7.2 SP03 Available Sol Mgr 7.1 SP10 SAP HANA Cloud Platform Sol Mgr 7.2 SP03 HCP: Planned soon Sol Mgr 7.1 SP10 SAP HANA Cloud Foundry Planned for 7.2 HCF: Planned Sol Mgr 7.1 SP10 SAP IBP:Sales & Operations Planning Sol Mgr 7.1 SP14 / Sol Mgr 7.2 SP03 IBP: planned for V6, V4 available project based Sol Mgr 7.1 SP10 SAP Concur Sol Mgr 7.1 SP12 / Sol Mgr 7.2 SP03 OnPremise add-ons data available Sol Mgr 7.1 SP10 SAP Ariba Sol Mgr 7.1 SP12 / Sol Mgr 7.2 SP03 OnPremise add-ons data available Ariba Network data: planned soon Sol Mgr 7.1 SP10 Fieldglass Not planned Sol Mgr 7.1 SP10 Hybris Not Planned Sol Mgr 7.1 SP10 S/4HANA Cloud Editions Planned Sol Mgr SAP SE or an SAP affiliate company. All rights reserved. 36

37 Example Scenario

38 Setup and Prerequisites for Monitoring Hybrid Scenarios If the Scenario includes on premise standard Technical systems, the Managed System Configuration has to be executed As Known Technical Monitoring infrastructure needs to be setup The Cloud Services are setup in Managed System Configuration Cloud Services section in Solution Manager 7.2SP03 and with application called Basic Setup for Monitoring SAP Based Hybrid Solutions - transaction S2C_SETUP (no outside discovery here) in Solution Manager 7.1 As Known NEW Solution Manager needs to be self monitored, e.g. Managed System Configuration for the Solman TS has to be executed Mandatory for SFTP monitoring As Known 2015 SAP SE or an SAP affiliate company. All rights reserved. 38

39 SAP Solution Manager Example Scenario 1. Setup SAP SuccessFactors in LMDB of Solution Manager Cloud SuccessFactors Talent Management Applications SAP HANA Cloud Integration LMDB Option 3 ICMON Exception Management On-Premise Integration Add-on SAP ERP HCM 2015 SAP SE or an SAP affiliate company. All rights reserved. 39

S2C Connections Setup of SAP based Cloud Services Centralized

points for HTTP (WS, REST, odata, other), E-Mail and/or SFTP

The following SAP-Cloud service types are supported: Dell

SAP SuccessFactors and SAP Sales and Operations Planning.

HCI Cluster Open via Transaction: S2C_SETUP Exception

SolMan Setup Guide available here: http://wiki.scn.sap.

40 S2C Connections Setup of SAP based Cloud Services Centralized setup tool to support the configuration of communication end points for HTTP (WS, REST, odata, other), and/or SFTP data access. The following SAP-Cloud service types are supported: Dell Boomi, SAP Cloud for Customer, SAP HANA Cloud Integration, SAP SuccessFactors and SAP Sales and Operations Planning. SAP Cloud Services Productive HCI Cluster Development / QA HCI Cluster Open via Transaction: S2C_SETUP Exception Management Alert Inbox Cloud Service Monitoring Tools in SAP SolMan Setup Guide available here: Integration Monitoring 2015 SAP SE or an SAP affiliate company. All rights reserved. 40

41 SAP Solution Manager Example Scenario 1. Setup SAP SuccessFactors in LMDB of Solution Manager Cloud SuccessFactors Talent Management Applications SAP HANA Cloud Integration LMDB Option 3 ICMON Exception Management On-Premise 2. Configure Exception Management for SAP ERP HCM Integration Add-on SAP ERP HCM 2015 SAP SE or an SAP affiliate company. All rights reserved. 41

is monitored: table HRSFI_D_ERR_LOG All errors are taken MAI integration done through ICMON

42 Monitoring for SAP HCM and SuccessFactors Configure Exception Management for SAP HCM: Job log monitoring HCM exception monitoring EXM collector is running in ST/PI and a specific HCM table is monitored: table HRSFI_D_ERR_LOG All errors are taken MAI integration done through ICMON Exception Management Configuration 2015 SAP SE or an SAP affiliate company. All rights reserved. 42

43 SAP Solution Manager Example Scenario 3. Configure Exception Management for SAP SuccessFactors 1. Setup SAP SuccessFactors in LMDB of Solution Manager Cloud SuccessFactors Talent Management Applications SAP HANA Cloud Integration LMDB Option 3 ICMON Exception Management On-Premise 2. Configure Exception Management for SAP ERP HCM Integration Add-on SAP ERP HCM 2015 SAP SE or an SAP affiliate company. All rights reserved. 43

Monitoring for SAP HCM and SuccessFactors Configure Exception Management for SAP SuccessFactors Prerequisites: - The SAP SuccessFactors service and communication end points are configured Done with

44 Monitoring for SAP HCM and SuccessFactors Configure Exception Management for SAP SuccessFactors Prerequisites: - The SAP SuccessFactors service and communication end points are configured Done with exercise I Configuration: Navigate to the Exception Management setup application. WorkCenter Root Cause Analysis Exception Management Configuration 2015 SAP SE or an SAP affiliate company. All rights reserved. 44

Monitoring for SAP HCM and SuccessFactors Configure Exception Management for SAP SuccessFactors The SuccessFactors systems will appear in the list of available systems for Exception Management

45 Monitoring for SAP HCM and SuccessFactors Configure Exception Management for SAP SuccessFactors The SuccessFactors systems will appear in the list of available systems for Exception Management configuration. It is necessary to checkmark the Show all Technical Systems field, in order to see also the not configured systems. Hint: Make sure that the Edit mode is activated in order to start the setup SAP SE or an SAP affiliate company. All rights reserved. 45

Select the available fields for filtering 2015

46 Monitoring for SAP HCM and SuccessFactors Configure Exception Management for SAP SuccessFactors The Setup Application Select the Log store available for SuccessFactors services Select the available fields for filtering 2015 SAP SE or an SAP affiliate company. All rights reserved. 46

47 SAP Solution Manager Example Scenario 3. Configure Exception Management for SAP SuccessFactors 1. Setup SAP SuccessFactors in LMDB of Solution Manager Cloud 4. Configure Integration Monitoring for SAP SuccessFactors SuccessFactors Talent Management Applications SAP HANA Cloud Integration LMDB Option 3 ICMON Exception Management On-Premise 2. Configure Exception Management for SAP ERP HCM Integration Add-on SAP ERP HCM 2015 SAP SE or an SAP affiliate company. All rights reserved. 47

Monitoring for SAP HCM and SuccessFactors Configure Integration Monitoring for SAP

executed for SAP SuccessFactors Done with exercise I - Exception Management Setup for SAP

Solution Manager: Configuration Technical Monitoring Integration Monitoring Interface

48 Monitoring for SAP HCM and SuccessFactors Configure Integration Monitoring for SAP SuccessFactors Prerequisites: - Basic Setup for Monitoring SAP Based Hybrid Solutions executed for SAP SuccessFactors Done with exercise I - Exception Management Setup for SAP SuccessFactors executed Done with exercise II Configuration: Navigate to Workcenter SAP Solution Manager: Configuration Technical Monitoring Integration Monitoring Interface Channels and follow the Guided Procedure 2015 SAP SE or an SAP affiliate company. All rights reserved. 48

relevant on premise technical systems Hint: The scenario is predefined and it s creation

49 Monitoring for SAP HCM and SuccessFactors Configure Integration Monitoring for SAP SuccessFactors Step 4: Define Scope Create an Interface Scenario which contains all relevant on premise technical systems Hint: The scenario is predefined and it s creation is not part of the hands on exercise 2015 SAP SE or an SAP affiliate company. All rights reserved. 49

and select the monitoring template Cloud (SuccessFactors)

50 Monitoring for SAP HCM and SuccessFactors Configure Integration Monitoring for SAP SuccessFactors Select a ICMON scenario and proceed to step 5.2 Configuration Create a new Interface Channel of Type Cloud and select the monitoring template Cloud (SuccessFactors) Specify Source and Target of the Interface Channel 2015 SAP SE or an SAP affiliate company. All rights reserved. 50

51 Monitoring for SAP HCM and SuccessFactors Configure Integration Monitoring for SAP SuccessFactors Select which metrics shall be retrieved and specify the Metric Parameter for the selected Metric 2015 SAP SE or an SAP affiliate company. All rights reserved. 51

52 Monitoring for SAP HCM and SuccessFactors Configure Integration Monitoring for SAP SuccessFactors Proceed to step 5.3 Activation and, if necessary, adapt thresholds and notification settings. Afterwards activate the IF Channels SAP SE or an SAP affiliate company. All rights reserved. 52

53 SAP Solution Manager Example Scenario 3. Configure Exception Management for SAP SuccessFactors 1. Setup SAP SuccessFactors in LMDB of Solution Manager Cloud 4. Configure Integration Monitoring for SAP SuccessFactors SuccessFactors Talent Management Applications SAP HANA Cloud Integration LMDB Option 3 ICMON Exception Management On-Premise 2. Configure Exception Management for SAP ERP HCM Integration Add-on SAP ERP HCM 2015 SAP SE or an SAP affiliate company. All rights reserved. 53

54 Possible Use Case Scenario Detect Problem Alert Inbox / Interface and Connection Monitoring Check Problem Status Alert Inbox / Interface and Connection Monitoring Analyze Problem Exception Management 2015 SAP SE or an SAP affiliate company. All rights reserved. 54

55 Usage Interface and Connection Monitoring For accessing the Interface and Connection Monitoring UI, go to Work Center Technical Monitoring Integration Monitoring Interface and Connection Monitoring. Jump into Alert Inbox Problem detected Interface Channel Topology View Metric Details View 2015 SAP SE or an SAP affiliate company. All rights reserved. 55

Alert Overview Select the Alert Alert Details View Jump into Exception Management

56 Usage Alert Inbox For accessing the Alert Inbox, go to Work Center Technical Monitoring Alert Inbox. Alert Overview Select the Alert Alert Details View Jump into Exception Management Alert Group View Select the Alert Group Show Alert Details Alert and Metric Details 2015 SAP SE or an SAP affiliate company. All rights reserved. 56

Exception Overview Select the Exception Category Exception Details View Exception Instance View

57 Usage Exception Management For accessing the Exception Management, go to Work Center Technical Monitoring Exception Management. Exception Overview Select the Exception Category Exception Details View Exception Instance View Problem Identification Select the Exception Instance Show Exception Details Select Parameter 2015 SAP SE or an SAP affiliate company. All rights reserved. 57

58 Possible Use Case Scenario Detect Problem Alert Inbox / Interface and Connection Monitoring Check Problem Status Alert Inbox / Interface and Connection Monitoring Analyze Problem Exception Management 2015 SAP SE or an SAP affiliate company. All rights reserved. 58

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News in Application Operations Based

News in Application Operations Based Customer on SAP Solution Manager 7.2 November 2016 Disclaimer The information in this presentation is confidential and proprietary to SAP and may not be disclosed without