Newsletter. Sharing Learning Improving. Top Ten Tips when Making Insurance Claims Michael Abbott, MA Claims Support

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1 May 2017 Birmingham Health, Safety & Environment Association MAY k Hazard Spotting Members Corner Main presentation Other presentation(s) Toolbox Poster / Cartoon Members questions News / Stop Press Next event Newsletter Sharing Learning Improving Links via icons or arrows Top Ten Tips when Making Insurance Claims Michael Abbott, MA Claims Support Cultural Safety, Engagement & Business Performance Kevin Hard, Ryder Marsh OCAID Nudging Health & Safety Dr Jenny Lunt, J Lunt Associates 2017 Programme Construction / WWT BC Seminar RoSPA guide - Little book of big ideas For further information: Liz Prophett Tel: ; secretary@bhsea.org.uk

2 Guests and New Members Gwen Davies of Healthier Weight Andy Smith of Keytracker Limited Neil Morris of Esprit UK

3 What is good or not good? Factory Floor

4 Factory Floor! Good clean, clear and well marked gangway with separate gangway for people / pedestrians Employees not using the pedestrian gangway! An example of employee behaviour that will only be improved with example from and active intervention by managers, team leaders, safety committee members

5 Machinery Guarding / Electrical Interlock What is good or not good?

6 Machinery Guarding / Electrical Interlock Interlocked guard provided X Switch operates in negative mode i.e. no positive/forced break of contacts when guard opened and therefore susceptible to various failure modes e.g. contact weld, spring breakage; also easy to defeat / override as has happened here!

7 Top Ten Tips when Making Insurance Claims Michael Abbott, MA Claims Support Key Points: Have robust procedures in place in the event of a fire, roadside or workplace accident, etc Take photographs and preserve evidence from the scene Take close ups and distant photographs and include an object to identify scale (eg pen, ruler) Take witness statements what they saw, who said what Retain CCTV images Claims can be made against the business many years later, so retain all records Report incident to insurers, provide them with all relevant documentation and clearly state whether you are making a claim or merely providing information Insurers allocate financial costs against claims (estimates/reserves) so make it clear if, for example, you are only claiming for third party damage Keep up to date with claim trends, issues, market changes, fraud etc

8 Beyond Behavioural Safety Kevin Hard, Ryder Marsh OCAID Kevin joined Ryder Marsh in 2014 bringing with him a wealth of experience in Leadership and Employee Engagement strategies. Previously he worked in the oilfield in the Middle East and West Africa for 8 years before returning to the UK in 1987 where he set up a successful consultancy business. Kevin is a fellow of Leadership Academy which challenges leaders thinking on engagement and through the National Centre for Strategic Leadership is closely involved in research into neuroscience and the four enablers of engagement i.e. creating a work environment that helps our brains think and perform at their best. Kevin worked closely with a leading strategic risk organisation in China from where he delivered behavioural safety programmes in Henan province which changed work practices there for the first time. Kevin has recently published an Organisational Integrated Improvement model based on Leadership, Engagement and Wellbeing (with Nigel Girling) which has been referenced by many organisations including the HSL/HSE at conference. Key Points: 90% of all accidents caused by human failure but 99% of human failure caused by the prevailing conditions Cultural safety is a process which looks at what drives behaviours in the workplace Best is a Just Culture; where the leadership approach is fair, consistent and authentic, where jobs and the workplace are designed for ease of operation and where workers understand not only what to do but why they are doing it. Consult with the workers actually doing the jobs; they will provide you with valuable input and assist you to establish systems and procedures which are more productive Don t be obsessed with procedures; dispose of those that do not work Be aware that there are multiple perspectives; try to see a problem from the perspective of all concerned Don t overload people with information Be positive and focus on telling people what is being done well rather than always seeking to blame Be aware of the negative consequences of not engaging with staff eg poorer performance, stress, anxiety, versus the positives eg willingness to collaborate and be innovative, increased productivity

9 Nudging Health and Safety Jenny Lunt, Director of J Lunt Associates Ltd Jenny is Chartered and Registered Health and Organisational Psychologist and Associate Fellow of the British Psychological Society. She has nearly twenty years of experience of conducting research, training and consultancy in Health and Safety. Much of that time was as a Principal Psychologist within the Health and Safety Laboratory (agency of the Health and Safety Executive) where she led development of their capability in behaviour change and wellbeing at work. As well as run the business Jenny specialises in the areas of culture and behaviour change in both Health AND Safety and in wellbeing at work. She has been described providing thought leadership on applying innovative new approaches to behaviour change in Health and Safety and regularly speaks at national and international conferences. She is passionate about quality of life at work and believes it fundamental to business success Key Points: Human decision making is governed by two systems: one is sub conscious and automatic, such as when reacting to an activated alarm, the other is aware and deliberate such as taking the decision to override a safety interlock. Nudging is about prompting people to take the right course of action by focusing on the safe and healthy option as the only way eg using colour coding and signage, vivid and dramatic campaigns eg HSE s Shattered Lives etc Use language which focuses on the positive eg highlight a 95% reduction in accidents, rather than a failure to achieve the zero tolerance target Highlight the consequences to workmates and family of following bad practices and being complacent Don t shock people without explaining how to avoid harm As people are influenced by the actions of others, encourage them to adopt safer practices by intimating that their colleagues are already complying Don t adopt a blame culture; people will then be more likely to reveal workplace problems Be fair and do the right thing by the employee provide a safe working environment, reward them appropriately and they will work safely.

10 HSE Safety Culture Checklist od/inspect/mast/safetychecklist.htm

11 For / By Plant Dept / Section Cell / Work team Employe e Planned / scheduled activities Every employee at every level regularly involved in health and safety activity What, when, how often, how long, who Activity P/D/ C/A Frequenc y Time Plan t Mgr Responsibility Mgr Sup Cell / team leader HSER (What, how, who, when results& enablers Plan 1/year ½day targets) Independent HSER review / audit (from other plant or Check 1/year ½day external) HSER Committee (membership includes employee / Actio 1/month 60 union HSER patrol reps) (systems, workplace conditions, etc) ncheck 4/year min 90 HSER Meeting for department / section Actio 1/month min 90 Hazard / opportunity identification workplace nactio 1/month min 30 inspection; n / min Review Improvement issues / actions Plan & put / actions Improvement & Measures Plan. Check Plan 1/week 10 (performance). RADAR Activity accident etc prevention & training / Do 1/month min 15 Observation awareness & feedback (supervisor or team member Do 1/mon/em employee) pl Submit accident prevention suggestion or comments Do 1/mon/em pl Start of shift / weekly checks incl. HSER (as allocated / Check 1/shift or planned) Safety induction / training (new employees) Do wk 1/new empl min 10 min 10 min Emp l 10 min ½day

12 Previous Toolbox Items 2016 (month in Newsletter) For more details contact Secretary Camera (Feb) Photos Posters Safe v Unsafe (March) Action sheets large and visual (April) Leadership: Asking questions Driving improvement (May) Performance Standard Example(June) Ownership Shown visually (September) When things go wrong common causes of accidents. (October) Policy, Organisation and Arrangements (November) Visual techniques Environmental Applications (December)

13 Previous Toolbox Items 2017 (month in Newsletter) For more details contact Secretary Leadership (January) Health and safety skills etc (February) Managing Contractors self assessment questionnaire (March) Good Leadership Leadership self assessment (April)

14 Poster / Useful Website Workplace Safety and Health (WSH) Council Singapore

15 Little book of big ideas about health & safety RoSPA guide nal safety/advice/littlebook of big ideas. For those looking for advice on risk assessment, management systems and safety culture, risk perception, safety decisionmaking, preventability and more. The 22 page guide has been written by RoSPA s occupational safety and health policy adviser and Immediate Past President of IOSH, Dr Karen McDonnell, together with RoSPA s partnership consultant Roger Bibbings..

16 2017 Programme main themes* 9 Jan: AGM; HSE Annual Progress Report & Plans Jane Lassey, HSE Divisional Director, Wales, Mids & South West 13 Feb: Influencing Others: Developing your Skills Michael Emery, Securus; Lizz Fields Pattinson, Tribe Culture Change. 13 Mar: CDM Is it doing the job? Tony Mitchell, HSE; Safety by Design Ray Gold, RDG Engineering 10 Apr: Wellbeing: What, why and how Les Wright, University of Birmingham 27 April: Business Continuity Annual Seminar Details to be circulated / publicised early in May: Cultural Safety, Engagement & Business Performance Ryder Marsh 12 Jun: Legal update Louise Mansfield, Pinsent Masons; Preparing for an enforcement visit Richard Heath 11 Sep: Control of Contractors: the law, case studies and good practice Geoff Brown, HSE; and others 9 Oct: Health and Wellbeing in Construction Tony Mitchell, HSE; and others 13 Nov: Ergonomics in practice making it comfortable / making it safe Posturite; and others 11 Dec: Risk Assessment Re visited plus a festive themed learning activity, and seasonal fare * In addition events will include: Simple, visual and practical elements of HS&E, Members' Corner presentation, and usually Second presentation / topic Unless otherwise stated: Buffet lunch from pm Events start at 1.30 pm

17 FREE Harness Awareness Training

18 Construction / WWT Events 2017 WORK AT HEIGHT / SCAFFOLDING Date: 11 July 2017 (Half Day Event) Venue: Broadstreet Rugby Club, Coventry Contributors/Presenters: HSE, Access Industry Forum (AIF), Safety & Access, On Site Support, Lyndon Scaffolding, Haki, Tetra, Total Access ARCO, Safe Stand. PLANT SAFETY Date: September 2017 (Half Day Event) Venue: Brownhills Topics: CLOCS / Innovation Big & Small Plant /Handling Smaller Equipment etc. HEALTH IN CONSTRUCTION Date: November 2017 (Half Day Event) Venue: TBC Topics: Manual Handling / COSHH Etc. For further information: Liz Prophett Tel: ; secretary@bhsea.org.uk

19 Business Continuity Seminar 27 th April 2017 Chaired by Chair, George Allcock, the recent seminar was attended by around 35 delegates. Expert input was provided by: Sean Elson of Pinsent Mason Business risks and the law Dean Locke of West Midlands Fire Service Emergency Response Dominic Louks of RISC Authority Achieving Resilience: Business Continuity for Small Businesses Adrian Simmonds of QBE Insurance Business Continuity and Risk Management. A major part of the day involved a syndicate exercise where delegates were able to get a hands on with various tools and techniques. Presentations and toolbox will be made available via the website.

20 Next event Hazard Spotting Members Corner Main presentation Other presentation(s) Toolbox Poster / Cartoon Members questions News / Stop Press Next event Sharing Learning Improving 12 th June pm for 1.30pm 3.45pm (ish) National Metalforming Centre B70 6PY (1 min from M5 j1) Links via icons or arrows Watch this space Preparing for an Enforcement Visit Sarah Palfreyman, HM Inspector of Health & Safety and Richard Heath, Cast Metals Federation. Legal Update Louise Mansfield, Pinsent Masons Everyone welcome If possible please confirm your attendance by contacting Liz Prophett Tel: ; secretary@bhsea.org.uk

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