Realising your potential A guide to our courses and qualifications

Transcription

1 Realising your potential A guide to our courses and qualifications learndirect.com

2 About learndirect Every day thousands of people up and down the country are learning new skills with us. Some want to improve their skills to get a job, others want to get a better job or climb to the top of their profession. Whatever their reason, these people have chosen learndirect because they know we can help them just like we ve helped millions of others. Whether you want to do short courses or longer work-based qualifications, we have a team who can guide and help you to achieve your goals. We can help you kick-start your learning with: Qualifications in everyday skills like maths, English, IT and job seeking Vocational qualifications, Traineeships and Apprenticeships in lots of industries and sectors. Celebrating 250,000 apprentices people fulfil their career ambitions with us every year 20,000 people have transformed their lives with new skills from us people log on and learn with us every day 20,000 apprentices learn with us every year Monday Tuesday

3 Contents Learning with us 04 Why learndirect 06 Our courses and qualifications Business administration 08 Childcare 10 Customer service 12 Dental nursing 14 English 15 Financial services 16 Health and social care 18 Hospitality 20 Information technology - everyday user 22 Information technology - professional user 24 Job seeking, employability skills and life skills 25 Management and team leading 26 Maths 28 Recruitment 29 Retail 30 Sales 32 Warehousing 33 Further information All about Traineeships 11 All about Apprenticeships 17 Will I have to pay? 34 Qualification levels 36 Summary of qualifications 38 What next? 41 Short online courses 42 3

4 Learning with us Whatever your circumstances are, we know it can be difficult to fit learning into your life. At learndirect, we want your learning experience to be flexible. Some of our courses and qualifications give you the option to do your learning either at home or in one of our centres around the country. Whichever way you learn you ll get support throughout your learning. How can I learn? In one of our centres If you enrol for your qualification through one of our centres, you ll get face-to-face support from our friendly staff. When learning in a centre, there will be elements of online learning as part of the qualification. You may be able to continue your learning from home, work or anywhere you have an internet connection. During your learning, you ll have regular progress reviews with your tutor at your centre (or by phone or ) to make sure you re on track with your learning. Learning through a centre is flexible, so how long it takes depends on your needs and circumstances. Through our centres you can get a qualification in: life skills, job seeking and work skills everyday skills like maths, English and IT vocational qualifications*. At work If you want to learn on the job, we can help - whether you re in work already or are looking for a job. Apprenticeships are work-based, so you ll earn a salary while you learn. If you don t have a job yet, don t worry - for most subjects we can help you find an employer to do your Apprenticeship with. They re also a great option if you re already in employment and looking to improve your prospects. Apprenticeships are available to anyone aged 16 and over. Most of your learning will be done on the job with some elements of online learning as part of the qualification. Your trainer assessor will support you throughout by visiting you at work, by phone or through interactive online support. Apprenticeships generally take between 12 and 24 months. You can find out more about Apprenticeships on page 17. We offer Apprenticeships in a wide range of industry areas. For more detail, see our full list on page 38. Our Traineeships are perfect if you re aged and want to get the experience to kick start your career and get noticed by an employer. You ll do a placement to give you the skills that employers are looking for and build your confidence for future jobs. You ll also have the chance to develop skills to prepare you for work, or an Apprenticeship, including CV writing, interview techniques, time management and problem solving at work. Our vocational certificates* can be completed more quickly. They re ideal if you re already working, sponsored by an employer or doing voluntary work or a work placement. You ll be assessed on the day-to-day tasks you do at work (or in a work-like setting) and you can complete your learning from home, work, or anywhere you have an internet connection. To make sure you re on track with your learning, you ll have regular progress reviews with your tutor which can be done face-to-face at one of our centres, as well as by phone and . How long it takes depends on your needs and circumstances. On average, it takes around six to nine months to gain a vocational certificate. You can do a vocational certificate with us in a range of subjects, see page 38 for further details. 4 *vocational qualifications are only available at some of our centres

5 Online Whether you choose to learn in a centre or at work, many of our courses have elements of online learning as part of the qualification. This means in most cases you ll be able to continue your learning from home, work, or anywhere you have an internet connection. As you look through this course guide this will be indicated with the online symbol listed next to the qualification title. What will it cost? A lot of our qualifications won t cost you a penny. Depending on what level you will be working towards and your age, your qualification could be funded by the government, or you could be eligible for an Advanced Learning Loan. For some qualifications, there might be a charge. See page 34 to find out more. How do I know which qualification is right for me? Before you enrol with us, we ll check which type and level of qualification you should be working towards. If you want to complete a qualification through your job we ll look at what s right with your employer. We ll also check what qualifications and skills you already have, so we can put together the right mix of learning for you. This means you only do the courses you need to - so you don t have to learn what you already know. As well as our funded courses and qualifications, we offer a wide range of short online courses that are available to buy from learndirect.com. With topics covering many aspects of work, business, ICT and all modern languages, our short online courses give you instant access to new skills Mina 5

6 Why learndirect? 1 6 We can help you learn whatever your stage of life. Whether you re unemployed and looking for a job, or in work and looking to progress, we have courses and qualifications right for you. 2 We help you get the qualifications employers are looking for in maths, English, and IT as well as work-based learning in a number of sectors. You ll get help and support when you need it, we ll support you every step of the way face to face, in a centre, by phone or . 7 We understand your goals so we ll agree a target end date with you as well as having regular reviews to chat about how you re getting on, keeping you on track to achieve what you want. 3 8 You can start at any time of year - in most cases we don t have term times. When you learn is flexible so it can fit around your life. We ll discuss what works for you before you start. In most cases you ll be able to continue your learning from home, work or anywhere you have an internet connection. 4 What you learn will be based on your needs so you focus on what matters for you and don t spend time on things you can already do. We ll chat about this before you start. 5 We have a range of ways to learn - dependent on whether you learn in a centre or at work, many of our courses have elements of online learning as part of the qualification. We can help you work out how to pay for your learning. Thanks to government funding your qualification may be FREE. If you re aged 24 or over and want to learn a level 3 or 4 qualification, then you may be able to pay with an Advanced Learning Loan. 9 We get results - 90% of our learners say learning with us has improved their career prospects or helped them secure employment. 10 We please our customers more than 90% of learners are satisfied with the services we provide. 6

7 Our courses and qualifications 7

8 Our courses and qualifications Business administration Do you want to understand how a business really works, and develop the skills to use in a huge range of industries? Then gaining a qualification or Apprenticeship in business administration can help you to: increase your performance, productivity and supervisory skills save your business money. Business administration qualifications are really flexible, so even if you don t know what career you want long-term, they ll give you skills which you can use throughout your career and will underpin any role. We have business administration qualifications at different levels, with different ways of learning. Business Administration Certificate* This vocational qualification is great if you re working at an assisting level with a wide range of administrative skills and experience. It s ideal if you re working, sponsored by an employer or doing voluntary work or a work placement. You ll develop skills in: administration information and data handling communication managing performance customer service leadership and management. This qualification is part of the Qualifications Credit Framework (QCF), and is like an NVQ Certificate. You ll enrol for your qualification through one of our centres (meaning you get face-to-face support from our friendly staff) and you ll be assessed on the day-to-day tasks you do at work (or in a work-like setting). But you can then continue to learn from home, work, or anywhere you have an internet connection. During your learning, you ll have regular progress reviews with your tutor at your centre (or by phone or ), to make sure you re on track with your learning. Learning with us is flexible, so how long it takes to gain your qualification depends on your needs and circumstances as well as the qualifications you are working towards. On average, it takes around six to nine months to gain the Business Administration Certificate, but we ll agree a target end date with you when you start. Just call or visit our website learndirect.com *Qualification only available at some of our centres Business Administration Apprenticeships Intermediate and Advanced These Apprenticeships give you skills to use in virtually every industry, enabling you to work in a variety of job roles. You could enter marketing, communications, business development, human resources, purchasing and law. The list is endless You ll learn how to: use Microsoft packages like Word, Excel and Outlook 8 In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page 36.

9 Our courses and qualifications communicate with a range of customers and colleagues manage diaries and arrange meetings produce documents and manage information effectively You ll also learn how to communicate professionally and work on your own initiative as part of a wider team. We ll help you put together the right mix of units to fit the job you re doing/want to do and the way you want to develop your career. Our Business Administration Apprenticeships are work-based. If you don t have a job yet we can help you find an employer to complete your Apprenticeship with. An Apprenticeship is also a great option if you re already in employment and looking to improve your future career prospects. Apprenticeships are available to anyone aged 16 and over. All your learning will be done on the job. Your trainer assessor will support you throughout by visiting you regularly at work. Find out more about Apprenticeships on page 17. A Business Administration Apprenticeship at either level takes 12 to 24 months. If you d like to start an Apprenticeship, call , or visit learndirect.com/ apprenticeships. If you re not already employed, you can view all the current Apprenticeship vacancies available in your area by visiting our website. I decided doing an Apprenticeship would be a good route to take because it would give me that all important experience employers are looking for. I started an Apprenticeship in business administration at a recruitment company because I thought this might be the type of career I would be interested in. The best thing about doing the Apprenticeship is that now I have completed it I have been offered a full-time position with the company which is brilliant. I ve already recommended the Apprenticeship route to other people. It has really helped me to build plans for the future. Nick Dunsdon Business Administration Apprentice In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page 36. 9

10 Our courses and qualifications Childcare High quality care during the early years has a lasting impact on children s future learning and life chances. One of the most valuable resources that children and families have during this time is the staff who support them. With our Childcare Apprenticeships, you ll play a key role in caring for young children and aiding their development. You could work in a nursery, pre-school, school or children s centre. Children and Young People s Workforce Intermediate Apprenticeship and Children s Learning and Development (Early Years Educator) Advanced Apprenticeship* Our Childcare Apprenticeships give you skills to work in a wide range of roles. The Apprenticeship will enable you to assist as a childcare practitioner supporting all areas of children s development. By progressing to the Advanced Apprenticeship you will be able to take on more responsibility both within your team and for the children in your care and you will become a fully-fledged childcare practitioner. Your Apprenticeship will help you to develop the skills you need to maintain children s well-being and provide the best environment for them to grow in all areas: for example, socially and emotionally. You ll learn how to: teach games and exercises organise play co-ordinate group play and activities maintain a safe and happy environment care for and feed children. If you want to develop your career in childcare, these Apprenticeships will provide you with a great starting point for you to begin specialising in a range of areas including early learning and childcare. We ll help you put together the right mix of units to fit the job you re doing/want to do and the way you want to develop your career. Our Childcare Apprenticeships are work-based. If you don t have a job yet we can help you find an employer to complete your Apprenticeship with. An Apprenticeship is also a great option if you re already in employment and looking to improve your future career prospects. Apprenticeships are available to anyone aged 16 and over. Your trainer assessor will support you throughout by visiting you regularly at work. Find out more about Apprenticeships on page 17. A Childcare Apprenticeship at either level takes 12 to 24 months. If you d like to start an Apprenticeship, call , or visit learndirect.com/ apprenticeships. If you re not already employed, you can view all the current Apprenticeship vacancies available in your area by visiting our website. If you don t have GCSE grade C or above in maths and English you ll need to complete our diagnostic assessment and achieve a minimum percentage to qualify for enrolment for the Early Years Educator Advanced Apprenticeship. In order to complete the Early Years Educator qualification you must achieve at least a grade C in GCSE English and maths by the end of your programme. 10 In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page 36.

11 Feature All about Traineeships - getting you ready for work Finding a job can be tough, especially if you don t have much work experience. Often employers want people with previous work history, but how do you get this experience in the first place? Less time in the classroom, sroom, more time in the workplace All about Traineeships Our Traineeships give year-olds the opportunity to develop workplace skills and experience, and put you in a better position to compete for an Apprenticeship or job. There s no need to worry, we can help you to take that first step and kick start your career with a Traineeship. Real life work experience and the training you need You ll have the chance to develop the skills that will prepare you for the workplace, including CV writing, interview techniques, time management, problem solving at work and much more. You ll be able to build your confidence with practical work experience. You ll do a placement with a local company to really help you gain the skills that employers are looking for and the confidence that you can use in future employment. Not sure what type of work you d like to do? Don t worry, you can try out different work environments to help you decide what you re most interested in. Do I have to pay anything? Your Traineeship could be funded by the government. We ll discuss this with you before you start and let you know what you need to do. What happens after I complete my Traineeship? You ll now be ready to move onto a full-time paid Apprenticeship, into work or onto further learning! As one of the largest providers of Apprenticeships in the UK, we can help find the right one for you. We ll work with you to search through the available vacancies, fully supporting your applications to find a job to suit you. You ll be able to use the work experience gained in your Traineeship to show employers you have the right skills for the job and that you re ready for the step into long-term employment. Call us on or visit learndirect. com/traineeships Supporting you We ll support you every step of the way. A mentor will give you one-to-one support, be there to answer any questions or concerns you have and make sure you re getting the most from your learning and work experience. 11

12 Our courses and qualifications Customer service Our customer service qualifications and Apprenticeships can develop the skills you need to provide excellent customer service, and can be applied to hundreds of job roles across different industries - which is great if you re still undecided about your future career. A qualification or Apprenticeship in customer service can help you to: make the right impression with customers get a better understanding of what your customers really want build confidence and a sense of achievement. We have customer service qualifications at different levels, with different ways of learning. Introduction to Customer Service* This qualification will help you to understand the roles within the customer service industries. You will learn: how to deal with queries and requests from customers how to communicate confidently with customers the importance of your appearance and behaviour when working in customer service legislation, regulation and procedures to follow in different roles and industries. You ll enrol for your qualification through one of our centres, meaning you get face to face support from our friendly staff. You will practise customer service situations through various activities and role play. You will be assessed by building up a portfolio of evidence from the activities you ll take part in throughout the course. The Introduction to Customer Service takes about four days to complete. Just call , or visit our website learndirect.com Customer Service Certificate* This vocational qualification is great if you want to carry out your customer service role more professionally and effectively. It s ideal if you re working, sponsored by an employer or doing voluntary work or a work placement. You ll develop skills in: customer service essentials communicating with customers problem solving relationship building using information continuing professional improvement. This qualification is part of the Qualifications Credit Framework (QCF), and is like an NVQ Certificate. You ll enrol for your qualification through one of our centres (meaning you get face-to-face support from our friendly staff) and you ll be assessed on the day-to-day tasks you do at work (or in a work-like setting). But you can then continue to learn from home, work, or anywhere you have an internet connection. During your learning, you ll have regular progress reviews with your tutor at your centre (or by phone or ), to make sure you re on track with your learning. *Qualification only available at some of our centres. 12 In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page 36.

13 Our courses and qualifications Learning with us is flexible, so how long it takes to gain your qualification depends on your needs and circumstances and the qualification you re working towards. On average, it takes around six to nine months to gain the Customer Service Certificate, but we ll agree a target end date with you when you start. Just call or visit our website learndirect.com Customer Service Apprenticeships Intermediate and Advanced These Apprenticeships give you skills to use in all sorts or organisations from a doctor s surgery to a bank, a ticket office to a hotel, or a shop to a sports centre. Our Apprenticeships provide a foundation for future progression in a range of different roles that involve customer contact. You ll learn how to: answer customer enquiries sell goods and services solve problems handle customer promotions and events deal with complaints improve communications. Our Customer Service Apprenticeships are work-based. If you don t have a job yet we can help you find an employer to complete your Apprenticeship with. An Apprenticeship is also a great option if you re already in employment and looking to improve your prospects. Apprenticeships are available to anyone aged 16 and over. All your learning will be done on the job. Your trainer assessor will support you throughout by visiting you regularly at work. Find out more about Apprenticeships on page 17. A Customer Service Apprenticeship at either level takes 12 to 24 months. If you d like to start an Apprenticeship, call , or visit learndirect.com/ apprenticeships. If you re not already employed, you can view all the current Apprenticeship vacancies available in your area by visiting our website. Your qualification could be free thanks to government funding. See page 34 to find out. Your Apprenticeship will develop valuable skills in dealing with customers that you can transfer to any industry. You ll also develop your interpersonal and communication skills, which are important to any employer. We ll help you put together the right mix of units to fit the job you re doing/want to do and the way you want to develop your career. In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page

14 Our courses and qualifications Dental nursing Are you looking to get into dental nursing? Or maybe you re looking to get qualified? Since 2008 dental nurses have to hold or be working towards a qualification recognised by the General Dental Council (GDC), but there s a shortage of courses leading to qualifications for GDC registration. That s where we can help - our Dental Nursing Advanced Apprenticeship is accepted for registration with the GDC. A Dental Nursing Apprenticeship can lead to exciting job prospects too! Research* carried out in the dentistry sector shows that demand for dental nurses is expected to rise with an estimated 48,000 full time dental nurses needed by You could be working in doctors surgeries, hospitals, the armed forces or working with the community. You can also go on to further training to become a hygienist, dental therapist or orthodontic therapist. Whether you re just starting out, or you re in dental nursing but now need your qualification, we can help. Dental Nursing Advanced Apprenticeship You ll learn how to assist your dental team with: preparing instruments and materials for various treatments production of dental images managing oral health diseases and dental procedures providing information and support in the protection of oral health support for the extraction of teeth and minor oral surgery assessing oral health and treatment planning. It will give you skills to support the wider dental team with patient care, including dentists, dental therapists, hygienists and technicians. Our Dental Nursing Apprenticeship is workbased. If you don t have a job yet we can help you find an employer to complete your Apprenticeship with. An Apprenticeship is also a great option if you re already in employment and looking to improve your future career prospects. Apprenticeships are available to anyone aged 16 and over. All your learning will be done on the job and using our online learning portal. Your trainer assessor will support you throughout by visiting you regularly at work. Find out more about Apprenticeships on page 17. A Dental Nursing Advanced Apprenticeship takes 12 to 24 months. If you d like to start an Apprenticeship, call , or visit learndirect.com/ apprenticeships. If you re not already employed, you can view all the current Apprenticeship vacancies available in your area by visiting our website. *CfWi In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page 36.

15 English Our courses and qualifications Do you need an English qualification to improve your CV, get into college/further education or improve your chances of getting a job? If so, we can help. We understand that English skills are part of our everyday lives. If you need help writing your CV, completing a job application form or understanding what a leaflet is telling you, then gaining our nationally recognised English qualifications can help. English Awards Functional Skills in English We ll help you gain the essential skills you need to make communicating easier at work and at home, and you will receive a nationally recognised City & Guilds qualification. You ll cover subjects such as: reading writing grammar and punctuation spelling vocabulary speaking and listening. You can also do different sized qualifications at some level, depending on your learning needs. This could mean your qualification might only need to cover a few subjects like spelling or writing. Or you may need to focus on a broader range of English subjects. You ll enrol for your qualification through one of our centres, meaning you get face-to-face support from our friendly staff. You may be able to complete some of your learning from home, work, or anywhere you have an internet connection. During your learning, you ll have regular progress reviews with your tutor at your centre (or by phone or ) to make sure you re on track with your learning. Our English award will help you apply your English skills in a practical way. It s assessed through coursework, and once you ve finished all your courses and completed your tasks and activities, your work will be assessed by City & Guilds to gain your qualification. Alternatively, by taking the functional skills route, you will take an exam. Your tutor will help you with practice test activities to make sure you re prepared. Exams are taken when you re ready, so you don t have to wait for a specific date. Learning with us is flexible, so how long it takes to gain your English qualification depends on your needs and circumstances. On average, it takes around three months to gain one of our English qualifications but we ll agree a target end date with you when you start. Just pop into your nearest centre. To find out where this is, call or visit our website learndirect.com Thanks to government funding, our English and maths qualifications are free for most of our learners. We ll confirm this with you before you start. See page 34 to find out. In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page

16 Our courses and qualifications Financial services If you want to work in a bank or building society branch, or financial products call centre, our qualifications are a great way in to the financial services sector. Providing Financial Services - Banking Apprenticeships Intermediate and Advanced Focusing on work in a bank or building society, call centre or remote financial services site, your responsibilities will include creating and maintaining customer accounts, operating currency tills and counter services and handling payments. You will learn how to develop: your knowledge and understanding of the financial services sector from a legal and regulatory perspective and how to respond to complaints your skills in providing information to customers and managing business relationships with clients. If you do the Advanced Apprenticeship, you have the opportunity to do a professional qualification through the Institute of Financial Services (IFS), the Certificate in Retail Banking Conduct of Business (CertRBCB ) as part of your Apprenticeship. Providing Financial Services General Insurance Intermediate Apprenticeship Ideal for those who assess, investigate and settle insurance claims, broking and underwriting straightforward risks. This will include handling and processing new business, renewals and mid-term amendments, including the processing of documentation. You could become an underwriting or brokering administrator or claims official. You will learn how to develop: your knowledge and understanding of the financial services sector from a legal and regulatory perspective and the different products and services skills to process and handle different types of claims your customer service and communication skills. The Advanced Apprenticeship is aimed at those who deal with more complex investigations, claims handling, underwriting new risks and sales of general insurance, with an element of decision making which is high risk. Aimed at team leaders, technical underwriters and higher mandate insurance processors. Our Financial Services Apprenticeships are work-based. If you don t have a job yet we can help you find an employer to complete your Apprenticeship with. An Apprenticeship is also a great option if you re already in employment and looking to improve your future career prospects. Apprenticeships are available to anyone aged 16 and over. All your learning will be done on the job. Your trainer assessor will support you throughout by visiting you regularly at work. Find out more about Apprenticeships on page 17. A financial services Apprenticeship at either level takes 12 to 24 months. If you d like to start an Apprenticeship, call , or visit learndirect.com/apprenticeships. If you re not already employed, you can view all the current Apprenticeship vacancies available in your area by visiting our website. 16 In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page 36.

17 Feature All about Apprenticeships If you want real experience and a salary while you learn, our Apprenticeships could be perfect for you. How does an Apprenticeship work? An Apprenticeship is completed on the job, so you get hands-on experience and real money. It s a great way into lots of careers, including business, finance, IT, retail, hospitality, childcare, health and social care and dental nursing. The list keeps on growing! All about Apprenticeships An Apprenticeship is also a great option if you re already in employment and looking to improve your prospects. Apprenticeships are available to anyone 16 and over. If you re not already employed but interested in an Apprenticeship, we can help you. For most of our Apprenticeships we can set up interviews with suitable employers and we ll help you prepare too. How will you learn? An Apprenticeship is usually made up of four parts, all completed on the job or online so you won t be stuck in a classroom. Practical Training you ll receive on the job whilst gaining real experience Knowledge Develops your technical knowledge and understanding of your job Vocational qualification Shows you understand the job role and how to do it effectively Functional Skills qualification in English, maths and/or ICT Increases your confidence in everyday skills Core elements of an Apprenticeship Personal learning and thinking skills (PLTS) Develops valuable soft skills like: teamworking independent enquiry effective participation creative thinking self-management reflecting on your learning Apprenticeship Employee rights and responsibilities Supports your understanding of the wider industry your employer fits into, expectations between you and your employer and laws in place to protect your safety, well-being and rights as an employee Once you start your Apprenticeship, your trainer assessor will support you and assess your progress. The support you get from us will be face-to-face, on the telephone or online. It usually takes between 12 and 24 months to complete an Apprenticeship. What s so great about Apprenticeships? You ll be earning the whole time, as well as getting real-life experience Our Apprenticeships run all year round you don t have to wait for term-time to get started You ll get access to our online learning portal and lots of resources to help you learn You won t miss out on the perks of being a student you ll be eligible for an NUS Apprentice Extra card, with all the usual discounts and benefits. If you d like to start an Apprenticeship, call or visit learndirect.com/apprenticeships * For some frameworks ICT skills is also a compulsory element, there may be funding available to support this. 17

18 Our courses and qualifications Health and social care A qualification or Apprenticeship in health and social care will allow you to provide specialist care in a variety of environments, with the opportunity to specialise in the care industry as you progress in your career. It can help you to: deliver an excellent level of care develop a clear understanding of your specific role and responsibilities create a safe and healthy environment for yourself and those you care for have your achievements acknowledged. The career options are great too: you could be employed by the NHS, private sector, local authorities, voluntary organisations or even the armed forces. Certificate in an Introduction to Health, Social Care and Children and Young People s Settings* This qualification is an introduction for anyone interested in working in social care. It focuses on working in a variety of social care settings for adults and children. You will learn: about the range of service provisions available the principles and values of working in care awareness of safeguarding, equality and inclusion how to communicate effectively health and safety and person centred support introduction to dementia and learning difficulties. How I will learn? You ll enrol for your qualification through one of our centres meaning you get faceto-face support from our friendly staff. You will be assessed by building up a portfolio of evidence from the activities you will take part in throughout the course. The qualification will take around eight days to complete. Just call or visit our website learndirect.com Health and Social Care Certificate* This vocational qualification is for care workers who support and assist individuals, like home care assistants, community support assistants and residential or day care assistants. It provides ideal preparation to start your career within the health and social care field. It will help you to understand the duties and the role of a social care worker. You ll develop skills in: applying the principles of safeguarding and diversity, equality and inclusion in adult social care settings person-centred approach communication in adult social care settings handling information developing yourself and your career. This qualification is part of the Qualifications Credit Framework (QCF), and is like an NVQ Certificate. *Qualification only available at some of our centres. 18 In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page 36.

19 You ll enrol for your qualification through one of our centres meaning you get face-to-face support from our friendly staff and you ll be assessed on the day-to-day tasks you do at work or in a work-like setting. You can then continue to learn from home, work, or anywhere you have an internet connection. During your learning, you ll have regular progress reviews with your tutor at your centre (or by phone or ), to make sure you re on track with your learning. Learning with us is flexible, so how long it takes to gain your qualification depends on your needs and circumstances. On average, it takes around six to nine months to gain the health and social care certificate, but we ll agree a target end date with you when you start. Just call or visit our website learndirect.com All your learning will be done on the job and using our online learning portal. Your trainer assessor will support you throughout by visiting you regularly at work. Find out more about Apprenticeships on page 17. Healthcare Support Services Apprenticeships Intermediate and Advanced These Apprenticeships will prove you have the skills and knowledge to offer essential support services to patients, carers, clients and others. You ll also learn how to: take on more delegated responsibility from your extended team in the care setting be more involved with your team to ensure that they perform their jobs effectively. You could be working in a range of domestic, administrative and corporate roles. We ll help you put together the right mix of units to fit the job you re doing/want to do and the way you want to develop your career. Our courses and qualifications Health and Social Care Apprenticeships Intermediate and Advanced These Apprenticeships will develop the skills that are essential to all care environments; including hospitals, health centres, educational and community centres, residential homes, advice centres, or in people s own homes. You ll learn how to: care for and support individuals at their place of residence assist with personal care assess and monitor individual s needs work to care plans set by senior care workers organise social activities supervise care workers, front line workers and operational staff ensure standards are met. We ll help you put together the right mix of units to fit the job you re doing/want to do and the way you want to develop your career. Our Health and Social Care Intermediate and Advanced Apprenticeships are work-based. If you don t have a job yet we can help you find an employer to complete your Apprenticeship with. An Apprenticeship is also a great option if you re already in employment and looking to improve your future career prospects. Apprenticeships are available to anyone aged 16 and over. Our Healthcare Support Services Intermediate and Advanced Apprenticeships are work-based. If you don t have a job yet we can help you find an employer to complete your Apprenticeship with. They re also a great option if you re already in employment and looking to improve your future career prospects. Apprenticeships are available to anyone aged 16 and over. All your learning will be done on the job. Your trainer assessor will support you throughout by visiting you regularly at work. Find out more about Apprenticeships on page 17. All our Health and Social Care Apprenticeships at either level take 12 to 24 months. If you d like to start an Apprenticeship, call , or visit learndirect.com/ apprenticeships. If you re not already employed, you can view all the current Apprenticeship vacancies available in your area by visiting our website. Your qualification could be free thanks to government funding. See page 34 to find out. In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page

20 Our courses and qualifications Hospitality and catering Restaurants, hotels or even cruise ships... a career in hospitality could take you anywhere. If you re looking to become a chef, bartender or another role within the hospitality or catering industry, this recognised course will give you the necessary skills and knowledge to apply for these types of jobs. Just call or visit our website learndirect.com *Qualification only available at some of our centres. Certificate in Hospitality and Catering Principles (Food and Beverage Service)* This course is an excellent introduction into the hospitality and catering industry. You ll build your knowledge up in readiness for the workplace. You ll gain a nationally recognised qualification to prepare you for work in catering roles such as counter service assistant, waiting staff, bar person or event catering. You will learn: how to work safely and hygienically in a hospitality environment prepare and clear areas for table service how to work effectively as part of a team how to serve food and drinks provide a buffet and carvery service prinicples of good customer service You ll enrol for your qualification through one of our centres meaning you get face-to-face support from our friendly staff. You will be assessed through a series of short online tests. This certificate will take around eight days. 20 In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page 36.

21 Our courses and qualifications In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page

22 Our courses and qualifications Information technology - everyday user Do you need an IT qualification to help you get a job or get ahead at work? Or maybe you just want to be able to use a computer and the internet more confidently we ve got a qualification for you. Functional Skills in ICT This qualification is for total beginners and people with some basic IT skills. It s a great start to learning and improving your IT skills if you want to: learn how to use computers to keep in touch with friends and family use computers to make your day-to-day tasks easier learn the basics of using a computer before moving on to a higher level qualification. We ll work out together what level you re at and what skills you already have. support from our friendly staff. But you can then continue to learn from home, work, or anywhere you have an internet connection. During your learning, you ll have regular progress reviews with your tutor at your centre (or by phone or ), to make sure you re on track with your learning. Learning with us is flexible, so how long it takes to gain your qualification depends on your needs and circumstances. On average it takes hours to gain our Functional Skills in ICT qualification. It takes around a month to gain an ECDL qualification, but we ll agree a target end date with you when you start. Just call or visit our website learndirect.com ECDL ECDL are a nationally recognised IT qualifications and are a great way to show employers that you have the skills they need. It ll also help to improve your job prospects or even help you feel more comfortable using a computer in your spare time. Starting with the basics at level 1 and progressing onto subjects at level 2, you ll cover: computer basics using the internet and using popular Microsoft Office packages like Word, Excel, PowerPoint or Access computer and internet security. You ll enrol for your qualification through one of our centres, meaning you get face-to-face 22 In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page 36.

23 Information technology - everyday user Our courses and qualifications Digital Skills These courses are suitable for beginners and will guide you through the basics of using a computer, sending and receiving s and using the internet. Developing your computer skills can really help when searching and applying for work as well as progressing onto further learning. There are two qualifications available: Digital Skills Award and Digital Skills Certificate. Digital Skills Award This course is great to get you started on using a computer and browsing the internet. You will learn how to: use computers and how to create and print documents get online, search online, make purchases, and send and receive s You can then choose two additional units from the following: social networking digital photography digital music digital media audio and video software Digital Skills Certificate This is a more in depth course than the Digital Skills Award and will guide you through the basics of using a computer and the internet. You ll cover: computer basics online basics audio and video software digital photography digital music social networking digital media You ll enrol for your qualification through one of our centres, meaning you get face-to-face support from our friendly staff. You may be able to continue to learn from home, work, or anywhere you have internet connection. During your learning, you ll have regular progress reviews with your tutor at your centre, to make sure you re on track with your learning. You will need to complete tasks and activities and a final test for each unit. Your tutor will help you with practice test activities to make sure you are ready to pass your test. Learning with us is flexible, so how long it takes to gain your qualification depends on your needs and circumstances. These courses will each take between 1 and 3 weeks to complete. Just pop into your nearest centre. To find out where this is, call or visit our learndirect.com Your qualification could be free thanks to government funding. See page 34 to find out. In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page

24 Our courses and qualifications Information technology - professional user If you re looking to progress your career in the IT industry, our courses will allow you to progress professionally in this fast growing industry and gain recognition for your skills and knowledge. IT Application Specialist Apprenticeships Intermediate and Advanced These Apprenticeships give you skills you can use in virtually every industry. They will enable you to work in a variety of job roles including IT clerk, website technician or data administrator. And from here you could progress onto senior positions like IT supervisor, website manager or IT application officer. You ll learn how to: support colleagues with IT issues implement new IT tools use a wide range of IT systems and applications operate computers and databases maintain IT systems and networks. We ll help you put together the right mix of units to fit the job you re doing/want to do and the way you want to develop your career. IT Software, Web and Telecoms Professional Advanced* Apprenticeship This Apprenticeship is designed to develop technical IT skills for IT professionals based within the IT and telecoms sector, who are looking to improve their future career prospects. It ll enable you to work in a variety of jobs roles including IT technician, systems administrator, application developer or software developer. You ll develop your skills in: ICT System and data security networking principles software development system operations interpersonal & written communication developing own effectiveness & professionalism Our IT Apprenticeships are work-based, virtual learning courses in the workplace. If you don t have a job yet we can help you find an employer to complete your Apprenticeship with. An Apprenticeship is also a great option if you re already in employment and looking to improve your future career prospects. Apprenticeships are available to anyone aged 16 and over. All your learning will be done on the job and using our online learning portal. You may be required to attend occasional face to face classroom sessions with your tutor. Your assessor will support you throughout by visiting you regularly at work. Find out more about Apprenticeships on page 17. All of our IT Apprenticeships take 12 to 24 months If you d like to start an Apprenticeship, call , or visit learndirect.com/ apprenticeships. If you re not already employed, you can view all the current Apprenticeship vacancies available in your area by visiting our website. For a range of additional short computing courses visit *Entry requirements for this Apprenticeship are GCSE grade C or above in English and maths 24 In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page 36.

25 Job seeking, employability skills and life skills Our courses and qualifications Looking for a course or qualification that can boost your skills and help you make a change in everyday areas of your life? Perhaps you want to organise yourself and your home life more efficiently. Maybe you want to increase your confidence in job interviews or write a brilliant CV. Our courses can help, whatever kind of change you re looking to make. Life Skills Awards and Certificates Our life skills qualification gives you the everyday skills you need to organise your home and family, or understand the world of work. They also provide a useful base for further learning and can help boost your confidence. You ll get a qualification too. You ll cover subjects like: managing your own money healthy living working as part of a group community action. Job Seeking and Employability Skills Awards and Certificates Our job seeking qualification will help you prepare for finding a job, understand all about keeping a job and feel confident in interviews. You ll also learn how to: search for a job effectively fill in application forms write a great CV and covering letter be more confident in an interview give a presentation work in a team. If you want to develop some basic occupational skills to see what kind of industry you d like to work in, our work skills courses can help you, whether you re looking for a job or already in work. You could cover: an introduction to retail understanding customer service in retail working in business and administration creating business documents delivering good customer service meeting customers expectations working in health and social care principles and values in health and social care. Whichever you choose, we ll help you gain the essential skills you need to get into work. You ll get a solid base for employment and further learning, and a qualification too. You ll enrol for your qualification through one of our centres meaning you get face-to-face support from our friendly staff. You can also continue to learn from home, work, or anywhere you have an internet connection. During your learning, you ll have regular progress reviews with your tutor at your centre (or by phone or ), to make sure you re on track with your learning. Learning with us is flexible, so how long it takes depends on your needs and circumstances. Before you start we ll agree with you a target end date for your learning so you know what you re working towards. Just pop into your nearest centre. To find out where this is, call or visit our website learndirect.com Thanks to government funding, our life skills, job seeking and work skills qualifications are free for most of our learners. We ll confirm this with you before you start. In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page

26 Our courses and qualifications Management and team leading Good managers and team leaders are essential to the success of all businesses. More than half of employers said it was important that candidates for management roles should have a qualification in leadership and management specifically* We have a range of team leading and management qualifications and Apprenticeships at different levels, with different ways of learning. The skills you ll gain with these qualifications are valuable in any industry. Team Leading Certificate** This vocational qualification is ideal if you want to enter management and need to demonstrate leadership qualities. It will help you to learn how to motivate a team, achieve targets and spot new opportunities for the company you work in. It s ideal if you re working, sponsored by an employer, doing voluntary work or a work placement. You ll develop skills in: relationships and communication planning work and resources personal development leadership. This qualification is part of the Qualifications Credit Framework (QCF), and is like an NVQ Certificate. You ll enrol for your qualification through one of our centres meaning you get face-to-face support from our friendly staff and you ll be assessed on the day-to-day tasks you do at work or in a work-like setting. You can continue to learn from home, work, or anywhere you have an internet connection. During your learning, you ll have regular progress reviews with your tutor at your centre (or by phone or ), to make sure you re on track with your learning. Learning with us is flexible, so how long it takes to gain your qualification depends on your needs and circumstances. On average, it takes around six to nine months to gain a Team Leading Certificate, but we ll agree a target end date with you when you start. Just call or visit our website learndirect.com Team Leading Intermediate Apprenticeship Our Team Leading Intermediate Apprenticeship will build upon your current role, whatever industry you work in. It will also develop your leadership skills. You ll learn how to: manage personal development develop your working relationships with colleagues communicate information and knowledge. During your Apprenticeship, you ll gain experience in setting objectives, planning your team s work and managing conflict. We ll help you put together the right mix of units to fit the job you re doing/want to do and the way you want to develop your career. Our Team Leading Intermediate Apprenticeship is work-based. If you don t have a job yet we 26 *learndirect and Cranfield School of Management, The new vocational currency: investing for success, 2013 **Qualification only available at some of our centres In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page 36.

27 Our courses and qualifications can help you find an employer to complete your Apprenticeship with. An Apprenticeship is also a great option if you re already in employment and looking to improve your future career prospects. Apprenticeships are available to anyone aged 16 and over. All your learning will be done on the job. Your trainer assessor will support you throughout by visiting you regularly at work. Find out more about Apprenticeships on page 17. A Team Leading Intermediate Apprenticeship takes 12 to 24 months. Management Advanced Apprenticeship This Apprenticeship gives you the skills to help your team reach its full potential, whilst allowing you to take on more responsibility and progress your own career. The Advanced Apprenticeship develops the skills you need to: manage your own resources organise your team s work communicate information develop performance. Apprenticeships are available to anyone aged 16 and over. All your learning will be done on the job and using our online learning portal. Your trainer assessor will support you throughout by visiting you regularly at work. Find out more about Apprenticeships on page 17. A Management Apprenticeship takes 12 to 24 months. If you d like to start an Apprenticeship, call , or visit learndirect.com/ apprenticeships. If you re not already employed, you can view all the current Apprenticeship vacancies available in your area by visiting our website. Your qualification could be free thanks to government funding. See page 34 to find out. We ll help you put together the right mix of units to fit the job you re doing/want to do and the way you want to develop your career. Our Management Apprenticeship is work-based. If you don t have a job yet we can help you find an employer to complete your Apprenticeship with. An Apprenticeship is also a great option if you re already in employment and looking to improve your future career prospects. In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page

28 Our courses and qualifications Maths Need a maths qualification to boost your CV, get into college/further education or improve your chances of getting a job? Then we can help. We know how important maths skills are in everyday life at work, at the shops and even at home. Depending on your needs, our maths qualifications will suit your own individual learning style. However you work best, we have a maths course for you. Maths Awards Functional Skills in maths Our maths qualifications will help you gain the essential skills you need to solve number problems easily at work and at home, and you ll get a qualification to and you will receive a nationally recognised City & Guilds qualification. You ll cover subjects like: subtraction, addition, multiplication and division fractions and decimals shapes and space percentages measurements handling data money. You can also do different sized qualifications at some level, depending on your learning needs. This could mean your qualification might only need to cover a few subjects like percentages or data. Or you may need to focus on a broader range of maths subjects. You ll enrol for your qualification through one of our centres and get face-to-face support from our friendly staff. You may be able to complete some of your learning from home, work, or anywhere you have an internet connection. During your learning, you ll have regular progress reviews with your tutor at your centre (or by phone or ), to make sure you re on track with your learning. Our maths awards are assessed through coursework, and once you ve finished all your courses and completed your tasks and activities, your work will be assessed by City & Guilds to gain your qualification. Alternatively, by taking the functional skills route, you will need to take an exam. Your tutor will help you with practice test activities to make sure you re prepared to pass your test. Tests are taken when you re ready, so you don t have to wait for a specific date. Learning with us is flexible, so how long it takes to gain your qualification depends on your needs and circumstances. On average, it takes around three months to gain a maths qualification, but we ll agree a target end date with you when you start. Just pop into your nearest centre. To find out where this is, call or visit our website learndirect.com Thanks to government funding, our maths and English qualifications are free for most of our learners. We ll confirm this with you before you start. 28 In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page 36.

29 Recruitment Our courses and qualifications Do you see yourself working in the recruitment industry? Maybe you ll be working as part of an in-house recruitment team or helping to move candidates forward in their search for employment. Or would you enjoy assisting employers to fill those all important job vacancies? Our REC accredited recruitment Apprenticeships are ideal if you want to develop the skills needed to understand the competitive world of the employment and recruitment services industry. You ll learn how to develop relationships with candidates and employers and once completed you ll understand the principles of recruitment practices whilst offering a professional service to all your clients. Recruitment Apprenticeships Intermediate and Advanced Our recruitment Apprenticeships include; how to pre-select candidates, match and present to employers/to vacancies, brief and support candidates to vacancies through the interview process, tips for carrying out candidate debriefing and developing working relationships with your colleagues. We ll help you put together the right mix of units to fit the job you re doing/want to do and the way you want to develop your career. Our recruitment Apprenticeships are workbased. If you don t have a job yet we can help you find an employer or recruitment agency to complete your Apprenticeship with. An Apprenticeship is also a great option if you re already in employment and looking to improve your future career prospects. Apprenticeships are available to anyone aged 16 and over. All your learning will be done on the job. Your trainer assessor will support you throughout by visiting you regularly at work. Find out more about Apprenticeships on page 17. Our recruitment Apprenticeships at either level take 12 to 24 months. If you d like to start an Apprenticeship, call , or visit learndirect.com/ apprenticeships. If you re not already employed, you can view all the current Apprenticeship vacancies available in your area by visiting our website. You ll develop skills in: supporting the recruitment process identifying client recruitment requirements researching and pre-selecting candidates relationship management administering recruitment processes developing working relationships with colleagues and clients In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page

30 Our courses and qualifications Retail A qualification in retail opens doors to a variety of working environments whether you love fashion or music, DIY or food, there s a retail job perfect for you. Retail jobs are as varied as the sector itself. You could begin as a sales assistant and progress to become a store manager, buyer, visual merchandiser or sales team leader across national shops, independent boutiques or large superstores. The skills you learn with us are transferable to all retail environments. You ll develop confidence in dealing with customers and meeting their needs. You ll gain valuable technical knowledge of the retail environment and how to maximise the effectiveness of the store you re working in/want to work in. Certificate in Retail Knowledge* Our retail qualification is ideal for those considering a career in the retail industry. Whether you re looking to become a retail assistant, sales supervisor or store manager this is a great introduction to working in the retail industry. You will learn: how to deliver good customer service health, safety and security in retail how to understand the selling process control, handling and replenishment of stock how to handle customer payments effective ways of working in a team. You ll enrol for your qualification through one of our centres, meaning you get face to face support from our friendly staff. You will learn through a series of short online tests in a centre. The Certificate in Retail Knowledge will take around four and a half days to complete. Just call or visit our website learndirect.com *Qualification only available at some of our centres. Retail Skills Intermediate Apprenticeship An Intermediate Apprenticeship in Retail allows you to gain a wide range of experience in a retail environment, and you could be involved in a variety of roles in a retail setting. We ll help you put together the right mix of units to fit the job you re doing/want to do and the way you want to develop your career. You ll learn how to: work effectively in a retail team provide information and advice to customers process transactions maximise sales. Once you ve completed an Intermediate Apprenticeship, you might decide to specialise in management or sales at an Advanced level. Retail Sales Professional Advanced Apprenticeship An Advanced Apprenticeship in Retail Sales could see you employed in roles such as a senior sales assistant or style advisor or similar positions within the retail industry. We ll help you put together the right mix of units to fit the job you re doing/want to do and the way you want to develop your career. 30 In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page 36.

31 Our courses and qualifications You ll learn how to: work effectively and support others in a retail environment improve the customer relationship produce staffing schedules to help achieve targets audit stock levels and inventories. Retail Management Advanced Apprenticeship An Advanced Apprenticeship in Retail Management is great if you re employed in or working towards management positions within the retail environment, such as a department manager or store manager. It ll strengthen your management skills and help you progress to more senior management roles. by visiting you regularly at work. Find out more about Apprenticeships on page 17. All these Apprenticeships, at either level, take 12 to 24 months. If you d like to start an Apprenticeship, call , or visit learndirect.com/ apprenticeships. If you re not already employed, you can view all the current Apprenticeship vacancies available in your area by visiting our website. You ll learn how to: plan, monitor and adjust staffing levels work effectively and support others in a retail environment organise delivery of reliable customer service recruit, select and provide learning opportunities for colleagues. We ll help you put together the right mix of units to fit the job you re doing/want to do and the way you want to develop your career. Our Retail Apprenticeships are work-based. If you don t have a job yet we can help you find an employer to complete your Apprenticeship with. An Apprenticeship is also a great option if you re already in employment and looking to improve your future career prospects. Apprenticeships are available to anyone aged 16 and over. All your learning will be done on the job. Your trainer assessor will support you throughout In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page

32 Our courses and qualifications Sales Working in sales can be one of the most exciting and rewarding careers. Developing your communication and people skills will help you to deal with a broad range of customers across lots of sectors from distribution, manufacturing and service sectors. Sales Intermediate Apprenticeship Our Sales Apprenticeship will equip you with the skills you need to be able to offer your customers the best possible customer service. You ll develop your skills in: delivering reliable customer service selling by telephone or face to face time planning in sales complying with legal, regulatory and ethical requirements in a sales or marketing role communicate information and knowledge inputting and accessing sales or marketing data in information systems Understanding the sales environment Understanding sales techniques and processes. at work. Find out more about Apprenticeships on page 17. A Sales Apprenticeship takes 12 to 24 months. If you d like to start an Apprenticeship, call , or visit learndirect.com/ apprenticeships. If you re not already employed, you can view all the current Apprenticeship vacancies available in your area by visiting our website. We ll help you put together the right mix of units to fit the job you re doing/want to do and the way you want to develop your career. Our Sales Intermediate Apprenticeship is workbased. If you don t have a job yet we can help you find an employer to complete your Apprenticeship with. An Apprenticeship is also a great option if you re already in employment and looking to improve your future career prospects. Apprenticeships are available to anyone aged 16 and over. All your learning will be done on the job. Your trainer assessor will support you throughout by visiting you regularly 32 In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page 36.

33 Warehousing Our courses and qualifications If you re looking to become a warehouse operative, stock controller, dispatcher or another role within the warehousing industry, this recognised course will give you the necessary skills and knowledge to apply for these jobs. Certificate in Warehousing and Storage Principles* Our Warehouse qualification will provide you with an introduction to different aspects of working in a warehouse environment. You will learn: about supply chain, the importance of warehouses and how to receive goods effective stock control methods, understanding stock range including how to check availability and offer alternatives different loading methods, lifting equipment and manual handling basics health and safety access control and procedures to manage security how to work effectively in a team. You ll enrol for your qualification through one of our centres, meaning you get face to face support from our friendly staff. The course will take around five days to complete. Just call or visit our website learndirect.com *Qualification only available at some of our centres. In a centre At work Online ALL Advance Learning Loan available Discretionary Learner Support See page 34 for more information. Entry Level Level 1 Level 2 Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship Confused by qualification levels? Check out our simple table on page

34 Will I have to pay? Will I have to pay? A lot of our courses and qualifications won t cost you a penny. Depending on what level you want to work towards and your age, your qualification could be funded by the government or you could be eligible for an Advanced Learning Loan. For some qualifications, there might be a charge. If you are learning in one of our centres: thanks to government funding, these courses are free for most learners. This includes our maths, English, life skills, job seeking and employability skills as well as some IT qualifications. Advanced Learning Loans We work in partnership with other training organisations to offer a number of courses and qualifications at level 3 and 4 which can be paid for using a Advanced Learning Loan. These include an hair, beauty, personal training and fitness instruction courses. If you are learning at work: your learning and qualification will probably be free, thanks to government funding, but you or your employer may be asked to contribute. Please visit our website for full details: learndirect.com/advancedlearningloans However you learn with us, we ll confirm if your qualification is fully or partially funded before you start. You could get help if you re facing financial hardship with things like travel, childcare and equipment from the Discretionary Learner Support fund. 34

35 35 Will I have to pay?

36 A summary of our qualifications Qualification levels If you re not sure what our qualification levels are similar to, take a look at this table: Entry level An entry level qualification might be right for you if you ve been away from learning for a long time and need help to build your skills. This is similar to having: One GCSE below grade G Foundation Learning entry level Level 1 Level 2 This is similar to having one GCSE at grade D - G. And also: NVQ level 1 GNVQ Foundation Key skills level 1 This is similar to having one GCSE at grade A*- C. And also: NVQ level 2 GNVQ Intermediate Key skills level 2 BTEC First Diploma Intermediate Apprenticeship Advanced Apprenticeship Higher Apprenticeship An Intermediate Apprenticeship is similar to five GCSEs at grade A*- C. And also: NVQ level 2 GNVQ Intermediate Key skills level 2 Functional skills level 2 BTEC First Diploma An Advanced Apprenticeship is similar to two A levels. And also: NVQ level 3 GNVQ Advanced Key skills level 3 BTEC National Certificate A Higher Apprenticeship is similar to a NVQ level 4 and above, or a Foundation Degree. And also: Higher National Certificate (HNC) 36

37 37 Qualification levels

38 A summary of our qualifications A summary of our qualifications This table will give you a handy overview of all our courses and qualifications. Qualification Level of qualification Entry level Level 1 Level 2 Intermediate Advanced Higher How you will learn In a centre In work Online* Page Number Business administration Business Administration Certificate Business Administration Apprenticeship Childcare Children and Young People s Workforce Intermediate Apprenticeship Children s Learning and Development (Early Years Educator) Apprenticeship Customer service Introduction to Customer Service Customer Service Certificate Customer Service Apprenticeship Dental nursing Dental Nursing Apprenticeship English English Awards Functional Skills in English Financial services Banking Apprenticeship General Insurance Apprenticeship Health and social care Certificate in an Introduction to Health, Social Care and Children and Young People s settings Health and Social Care Certificate Health and Social Care Apprenticeship Healthcare Support Services Apprenticeship * Online - with tutor support, and collaborative sessions.

39 Qualification Level of qualification Entry level Level 1 Level 2 Intermediate Advanced Higher How you will learn In a centre In work Online* Page Number A summary of our qualifications Hospitality and catering Certificate in Hospitality and Catering Principles (Food and Beverage Service) Information technology - everyday user Functional Skills in ICT ECDL Digital Skills Award Digital Skills Certificate Information technology - professional user IT Application Specialist Apprenticeship IT Software, Web and Telecoms Professional Apprenticeship Job seeking, employability skills and life skills Life Skills Awards and Certificates Job Seeking and Employability Skills Awards and Certificates Management and team leading Team Leading Certificate Team Leading Apprenticeship Management Apprenticeship Maths Maths Awards Functional Skills in maths * Online - with tutor support, and collaborative sessions. Continues over 39

40 A summary of our qualifications A summary of our qualifications Qualification Level of qualification Entry level Level 1 Level 2 Intermediate Advanced Higher How you will learn In a centre In work Online* Page Number Recruitment Recruitment Apprenticeship Retail Certificate in Retail Knowledge Retail Skills Apprenticeship Retail Sales Professional Apprenticeship Retail Management Apprenticeship Sales Sales Intermediate Apprenticeship Warehousing Certificate in Warehousing and Storage Principles * Online - with tutor support, and collaborative sessions. 40

41 What next? It s really easy to get started. If you want to gain a qualification with us, just follow the simple steps below. What next? Talk to us! Let s see where you re at Start learning! Call free from a landline and talk to our helpful staff. They can give you more information about the qualifications and courses you are interested in and help you get started. If you re calling from your mobile and want to avoid 0800 call charges, just give us a call on Or visit learndirect.com We ll work out together what level you re at and what skills you already have. We ll make sure you re set up with the right qualification and talk you through how we ll work together to track your progress. Learning with us is flexible so you can fit your learning around your life. Whether it s face to face, at work, by phone or online, you ll have our support every step of the way. 41

42 Short online coures ecourses to buy online Do you want to learn new skills to boost your CV or help you at work? Would you like to buy now and start learning straight away? If so, then our ecourses could be right for you. You can take things at your own pace and dip in and out of them whenever you wish, and there s no need for a tutor because the support s built in. You can find more detail on each subject and course, buy today and start learning right now by visiting learndirect.com Computers, IT and software We offer a range of IT ecourses from basic to advanced, to give you instant access to the computer skills and confidence you need to make the most of technology. IT applications - a great generic introduction to databases, spreadsheets, and the internet. Keyboard A-Z - why not improve your keyboard and typing skills with and learn to touch type in 90 minutes? Microsoft Office - learn how to use and get the most from Word, Excel, PowerPoint, Access and Outlook. Microsoft Office Specialist (MOS) certification packages - everything you need to achieve your 2010 MOS certificate. European Computer Driving Licence (ECDL) - become more confident using Microsoft applications including word processing, spreadsheets, databases, presentations and . These courses cover the topics required by the ECDL qualification. Web development and design - learn to use HTML, SHTML, XML, Dreamweaver, Photoshop, Flash, JavaScript, ColdFusion, Microsoft.NET, Dynamic HTML and Paintshop. Professional IT - we can help you prepare for certifications in CompTIA, Cisco, UNIX, Windows Server 2003, Windows XP Professional, Instructional Design, CIW Foundations, and Java programming. Leadership and management Our leadership and management ecourses boost those key leadership skills and can help you to motivate your team. Our huge range can help you develop techniques for: problem solving managing people motivation time management and delegation coaching and training performance and appraisal recruitment and selection feedback teamwork meetings self development. 42 If you d like to buy a short online course visit learndirect.com/store to get started

43 Business and job specific skills Our range of business ecourses cover the areas that can really transform your skills and boost your performance at work. Maximise your effectiveness by developing the business skills and knowledge that will enable you to fulfil the true potential of your job role. Change management - sensitively manage and communicate organisational change in your company. Communication skills - improve interaction by becoming a better listener, asking effective questions, and developing robust briefing and negotiation skills. Customer service - find out how to go the extra mile in dealing with customers, meeting their needs and solving their concerns. Financial management - use Sage bookkeeping products to manage your accounts and cash flow, manage budgets and assess your financial environment. Managing information - develop and maintain effective systems for storing and accessing information and learn how to analyse information to help you make the right business decisions. Sales and marketing - identify and focus on your customers needs, and shape your products and services accordingly, including e-commerce and even social media marketing. Starting and developing your business - useful guides to the start-up process of establishing your own business, planning growth and development, identifying new business opportunities and minimising the risks associated with expansion. Short online coures Compliance, regulation and legislation Employment tribunals, fraud and data theft cost UK businesses millions of pounds each year, and can be prevented with the correct training. Having the right skills to carry out your job minimises the risks to you, your job and your employer. Some roles require very specific skills, either to comply with the law or to ensure the job is performed correctly. Employment law - understand the key legislation operating in the UK workplace, to safeguard your organisation s people, property and information. There are also more subject-specific areas, covering: age, race, gender, and disability legislation flexible working for parents theft, fraud and computer hacking. Health and safety - key areas you and your business need to be aware of to prevent work-related ill health and injury. You ll learn how to: stay aware of potential dangers understand your role in identifying and eliminating hazards get a basic understanding of the relevant health and safety laws, and how they affect both employees and employers. Food hygiene - gain fully-endorsed training and a certificate in food safety, as required by environmental health inspectors. If you d like to buy a short online course visit learndirect.com/store to get started 43

44 Short online coures Languages If you want to work abroad, or are going on holiday overseas, then learning a foreign language can really help. These courses offer a great interactive way of learning more than 100 languages from Afrikaans to Zulu, by playing games, quizzes and recording yourself speaking. You ll learn how to: ask for directions use greetings and essential phrases order food and drink and ask for directions talk about food, colours, shopping, parts of the body, numbers, telling the time and countries. All of our languages are available at Beginner level, and we also offer our 10 most popular courses at Beginner Plus, Intermediate and Business levels, so you can progress through your chosen language. These are: Arabic Chinese (Mandarin) English French German Italian Japanese Polish Spanish Welsh How much will it cost? ecourses start from as little as 9.99 (+VAT), so you can get the skills you need without having to spend a fortune. It depends on the course, but many can be completed in just a few hours. All our ecourses are provided with six months access (12 months for the language courses) which means you can pace yourself and revisit your learning as often as you like during this time. Will I get a qualification? Most of our ecourses are not linked to a qualification - but there are exceptions, like our MOS certification packages, ECDL courses, food hygiene and some of our professional IT courses. What support will I get? ecourses have all the help you need built in, so you don t need any extra tutor support. If you have any technical difficulties, there s a helpline you can call where we ll be happy to help. You can browse our ecourses catalogue at learndirect.com. Just add any courses you want to buy to your shopping basket, pay online and start learning straight away. 44 If you d like to buy a short online course visit learndirect.com/store to get started

45 45 Short online coures

46 Notes

47 Inspiring people to realise their potential In response to customer feedback, we re constantly updating and developing our range of courses and qualifications. For more information about our courses and qualifications call or keep checking our website learndirect.com

48 For more information about the courses and qualifications we offer, call or visit learndirect.com learndirect Ltd. learndirect is a registered trademark. All information correct at time of going to press. IN/555/V05. February England Edition.