Certified ISO 9001 systems: in search of added value

Transcription

1 Certified ISO 9001 systems: in search of added value Henk de Vries and Dick Hortensius Rotterdam School of management, Erasmus University NEN, Society and Environment 29 November

2 Agenda Why is this topic relevant? Added value of the the new generation of ISO management system standard Research findings of Erasmus University Added value of applying MSS Added value of certification Discussion Role for ISO/TC 176 2

3 Why is this important? Titel presentatie 3

4 Why is this important? Titel presentatie 4

5 The beginning: model for quality assurance Acceptance test/ entry control Acceptance test/ entry control Semi-product resources product Supplier Manufacturer Customer Supplier audit Supplier audit 3 rd party certification 3 rd party certification This is how ISO 9001:1986 started

6 Development management system standards Q ISO st edition ISO nd edition Environment SAGE ISO st edition OH&S

7 ISO 14001: PDCA model Act Continual improvement Check Management review Checking and corrective action Environmental policy Planning Implementation and operation Plan Do 7

8 ISO 9001: process model for quality management Continual improvement of the quality management system Customer Plan Resource management Management responsibility Measurement, analysis and improvement Act Customer Satisfaction Check Requir ements Input Key Product realization process Do Value-adding activities Product Output Information flow 8

9 The Challenge for businesses ISO 9001:2008 Quality management ISO 14001:2004 Environmental management PAS 55:2008 Asset management OHSAS OHS management ISO Information security ISO Food safety ISO energy management BS Business Continuity ISO Records management ISO Supply chain security

10 ISO ISO ISO Generic standards The solution from ISO: the Plug-in model for MSS Sector standards Examples: Quality management Environmental management OH&S management ISO/TS ISO ISO/TS Examples: Automotive sector Food safety Oil and gas sector ISO 9001:2015 ISO 14001:2015 ISO 45001:2017 Examples: Risk management Social responsibility Compliance management Core elements and requirements HLS ISO ISO Examples: Auditing Documentation Specific guidelines Generic guidelines

11 HLS: risk based thinking What is happening what are the trends? What are the risks (threats/opportunities)? 4 Understanding the context 4.1 Issues (factors) Strategic assessment 4.2 stakeholders Analysis, prioritization 6.1 Risk management 8 Operational control 9 Monitoring 6.1 compliance management Who are we effecting? Who are affecting us? Who do we need to consider? What are the requirements, needs and expectations? What are our compliance obligations?

12 Input management review HLS: linking strategy and operations Strategic level doing the right things strategic analysis 9.3 management review 4.1/4.2 context analysis PDCA 4.3/4.4 system External/internal issues and developments Stakeholders, needs and expectations 5.3 structure 5.2 policy 5.1 leader ship Supporting elements 6.1 addressing risks and opportunites Operational Risk assessment 7 support 10 Corrective action and improvement PDCA 6.2 objectives and planning Operational level doing the things right 9 Evaluation of performance/ internal audit 8 Operation Operational controls

13 Importance HLS/plug-in model companies: ISO management systems become part of the corporate governance Integration and expansion of systems becomes much easier Assists in dealing with future challenges Stakeholders: Interests (issues and requirements) are taken into account in managing the organization 18

14 Importance HLS/Plug-in model For governmental supervision/inspection: Risk management and compliance management are an integral part of (certified) management systems 19

15 Challenges for ISO Full understanding and acceptance by TC/PC Commitment at all levels in the business community and other stakeholders Scientific basis for the plug-in model and the HLS/identical requirements Monitoring effectivity of application of ISO MSS, including certification experiences Further development of HLS Communicating the message! 20