QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR LIFE SCIENCES INDUSTRY SUB-SECTOR: PHARMACEUTICAL AND BIOPHARMACEUTICAL OCCUPATION: SUPPLY CHAIN

Transcription

1 QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR LIFE SCIENCES INDUSTRY Contents OS describe what individuals need to do, know and understand in order to carry out a particular job role or function OS are performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding New Delhi 1. Introduction and Contacts.....P.1 2. Qualifications Pack....P.2 3. Glossary of Key Terms....P.4 4. NOS Units P.6 5. Annexure: Nomenclature for QP & OS..P Assessment Criteria.P.33 Qualifications Pack- Demand Planning Manager Life Sciences SECTOR: LIFE SCIENCES SUB-SECTOR: PHARMACEUTICAL AND BIOPHARMACEUTICAL OCCUPATION: SUPPLY CHAIN REFERENCE ID: LFS/Q0606 ALIGNED TO: NCO-2004/ NIL Introduction Demand Planning Manager is responsible for estimating demand based on historical data and creating a demand plan for the role also aims at minimizing cost and efficient utilization of resources. Brief Job Description: Demand Planning Manager analyses the drivers of demand in order to generate a forecast for a particular product. The role holder is responsible for managing an efficient supply chain, minimizing costs and reducing excess inventory. Personal Attributes: The individual should have good knowledge of the Pharmaceutical industry. He/ she should have good analytical skills and he/she should demonstrate good estimation skills. The role holder should also have knowledge of material management and supply chain management processes of the organisation.

2 Qualifications Pack Code Job Role LFS/Q0606 Demand Planning Manager Life Sciences Credits(NSQF) TBD Version number 1.0 Sector Life Sciences Drafted on 15/12/14 Sub-sector Pharmaceutical and Biopharmaceutical Last reviewed on 26/03/15 Occupation Supply chain Next review date 26/03/16 NSQC Clearance on 20/07/2015 Job Role Demand Planning Manager Life Sciences Role Description NSQF level Minimum Educational Qualifications Maximum Educational Qualifications Training (Suggested but not mandatory) Minimum Job Entry Age Experience Applicable National Occupational Standards (NOS) Responsible for analysing the drivers of demand in order to generate a forecast for a particular product. The role holder is responsible for managing an efficient supply chain, minimizing costs and reducing excess inventory. 6 B.Tech/ Graduate in any field/ B.Pharma (Preferable) Master s in Business administration with specialisation in material management, Master s degree in supply chain management, Certifications-CPIM, Six sigma (preferable) On the job training 25 Years 5-6 years of experience in the related field Compulsory: 1. LFS/N0610: Develop demand forecasts (operational forecasts) 2. LFS/N0611: Translate demand signals into an executable demand plan by business 3. LFS/N0612: Manage, coordinate and interact with people to carry out effective demand planning 4. LFS/N0609: Ensure compliance and exchange of information

3 Qualifications Pack For Demand Planning Manager Life Sciences 5. LFS/N0613: Provide analytical support for supply chain management Job Details 3 P a g e

4 Qualifications Pack For Demand Planning Manager Life Sciences Optional: N.A. Performance Criteria As described in the relevant OS units 4 P a g e

5 Qualifications Pack For Demand Planning Manager Life Sciences Definitions Keywords /Terms Core Skills/Generic Skills Description Function Job role Knowledge and Understanding National Occupational Standards (NOS) Occupation Organisational Context Performance Criteria Qualifications Pack(QP) Qualifications Pack Code Scope Sector Description Core Skills or Generic Skills are a group of skills that are key to learning and working in today's world. These skills are typically needed in any work environment. In the context of the NOS, these include communication related skills that are applicable to most job roles. Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate NOS they are looking for. Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through functional analysis and form the basis of NOS. Job role defines a unique set of functions that together form a unique employment opportunity in an organisation. Knowledge and Understanding are statements which together specify the technical, generic, professional and organisational specific knowledge that an individual needs in order to perform to the required standard. NOS are Occupational Standards which apply uniquely in the Indian context. Occupation is a set of job roles, which perform similar/related set of functions in an industry. Organisational Context includes the way the organisation is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility. Performance Criteria are statements that together specify the standard of performance required when carrying out a task. Qualifications Pack comprises the set of NOS, together with the educational, training and other criteria required to perform a job role. A Qualifications Pack is assigned a unique qualification pack code. Qualifications Pack Code is a unique reference code that identifies a qualifications pack. Scope is the set of statements specifying the range of variables that an individual may have to deal with in carrying out the function which have a critical impact on the quality of performance required. Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests. 5 P a g e

6 Acronyms Sub-Sector Sub-functions Technical Knowledge Unit Code Unit Title Keywords /Terms NOS NSQF NCO-2004 OS QP ISO SOP APICS CIPM/ CSCP OHSAS Sub-sector is derived from a further breakdown based on the characteristics and interests of its components. Sub-functions are sub-activities essential to fulfil the achieving the objectives of the function. Technical Knowledge is the specific knowledge needed to accomplish specific designated responsibilities. Unit Code is a unique identifier for an NOS unit, which can be denoted with an N. Unit Title gives a clear overall statement about what the incumbent should be able to do. National Occupational Standard(s) Description National Skill Qualifications Framework National Classification of Occupations-2004 Occupational Standard(s) Qualifications Pack International Organization for Standardization Standard Operating Procedure American Production and Inventory Control Society Certificate of Inventory and Product Management/ Certified Supply Chain Professional occupational health and safety management systems

7 LFS/N0610 : Develop demand forecasts (operational forecasts) National Occupational Standards Overview This Occupational Standard describes the knowledge, understanding and skills required of a Demand Planning Manager to review and develop periodic demand reports. 7 P a g e

8 LFS/N0610 : Develop demand forecasts (operational forecasts) National Occupational Standard Unit Code LFS/N0610 Unit Title (Task) Develop demand forecasts (operational forecasts) Description This NOS is about a Demand Planning Manager reviewing reports for preparing predictions and preparing reports based on this predictions Scope The unit/ task covers the following :- Preparing prediction data Performance Criteria (PC) w.r.t the Scope Element Preparing prediction data Knowledge and Understanding (K) A. Organisational Context (Knowledge of the Company/ Organisation and its processes) Performance Criteria PC1. obtain required data/information from appropriate people PC2. review the data for historical sales trends, research demand drivers, production floor needs PC3. identify relevant market-related data and competitive intelligence PC4. designing and generating weekly and monthly statistical forecast reports PC5. update forecasts for new products, seasonal products, discounts, promotions PC6. obtain information and clarification from them regarding the trends PC7. understand the past trends and the root cause of any product failure PC8. understand the market segmentation of each product PC9. identify opportunities to meet customer demands during constrained supply PC10. continuously improving forecasting techniques, method, and approach PC11. relating and measuring the impact of forecast accuracy The user/individual on the job needs to know and understand: KA1. measures, steps and possible solutions that have been taken/identified to address the previous problem. KA2. the correct method for carrying out corrective actions outlined for each KA3. characteristics of the product/material KA4. organizational coding system of finished material, compounds and company manual KA5. different quality management systems (ISO-9000, ISO-14001, OHSAS-18000), KA6. broad level knowledge of good laboratory and manufacturing practices B. Technical Knowledge The user/individual on the job needs to know and understand: KB1. knowledge and understanding of supply chain concepts and application (e.g., just in time, material requirement planning) KB2. knowledge on different market players and their vendors KB3. sound computer skills database, spread sheet, statistics applications, and logistics software package KB4. knowledge of contracts, tariffs and governments import/export regulation policy 8 P a g e

9 LFS/N0610 : Develop demand forecasts (operational forecasts) KB5. six sigma certification is preferable KB6. experience using PeopleSoft/JDE(preferred) or other ERP statistical software packages KB7. knowledge of supply chain best practices KB8. knowledge of key inventory performance metrics, turns, margin contributions, etc. KB8. knowledge of seasonality and consumer behavior KB9. areas of costs optimization to maintain cost consciousness Skills (S) A. Core Skills/ Generic Skills Writing skills The user/ individual on the job needs to know and understand how to: SA1. record and communicate details of work done to appropriate people using SA2. written/typed report or computer based record/electronic mail SA3. maintain proper and concise records as per given format Reading skills SA4. read images, graphs, diagrams SA5. understand the various coding systems as per company norms Oral Communication (Listening and Speaking skills) SA6. communication with upstream and downstream teams SA7. communicate with job owners like sample originating section, supplier etc. SA8. work in a team and other behavioral skills required to support the small SA9. group activities (E.g. Quality Circle, Cross Functional Team, Suggestion Scheme) SA10. disclose information only to those who have the right and need to know it SA11. communicate confidential and sensitive information discretely to authorized person as per SOP SA12. communicate with people in a form and manner and using language that is open and respectful SA13. ability to effectively negotiate the quality, quantity and price B. Professional Skills Problem Solving SB1. SB2. SB3. SB4. deal with a colleague individually, depending on the type of concern create an understanding and reach mutually agreed compromises resolve any difficulties in relationships with colleagues, in a way that preserves goodwill and trust ability to communicate, solve conflicts, negotiate on behalf of the team and company Plan and Organise 9 P a g e SB5. develop specific goals and plans to priorities

10 LFS/N0610 : Develop demand forecasts (operational forecasts) SB6. organize and accomplish work SB7. follow up with other members to evaluate progress, give constructive SB8. feedback and praise to other for work well done SB9. work effectively within demanding timelines SB10. organizing and planning much time for specific activities SB11. ability to work with minimal supervision SB12. effective delegation and leading without authority Critical Thinking SB13. spot and communicate potential areas of disruptions to work process and report the same Analytical Thinking SB14. application of statistics SB15. use of computer/ application software SB16. use the existing data to arrive at specific data points SB17. estimation and forecasting skills 10 P a g e

11 LFS/N0610 : Develop demand forecasts (operational forecasts) NOS Version Control NOS Code LFS/N0610 Credits(NSQF) TBD Version number 1.0 Industry Life Sciences Drafted on 15/12/14 Industry Sub-sector Pharmaceutical and Biopharmaceutical Last reviewed on 26/03/15 Occupation Supply chain Next review date 26/03/16 11 P a g e

12 LFS/N0611 : Translate demand signals into an executable demand plan by business National Occupational Standards Overview This Occupational Standard describes the knowledge, understanding and skills required of a Demand Planning Manager to translate demand signal into an executable demand plan and identification of risks associated with the plans. 12 P a g e

13 LFS/N0611 : Translate demand signals into an executable demand plan by business National Occupational Standard Unit Code Unit Title (Task) Description Scope LFS/N0611 Performance Criteria (PC) w.r.t the Scope Element Reporting of analysis Translate demand signals into an executable demand plan by business This NOS unit is about a Demand Planning Manager reporting of analysis of demand and identifying risks associated with the relevant plan and achieving consensus on the plans. The unit/ task covers the following: Reporting of analysis Identify risks Achieving consensus on the plans Performance Criteria To be competent, the user/individual on the job must be able to: PC1. PC2. PC3. PC4. PC5. PC6. PC7. PC8. maintain reports of demand planning process and support in related SOP/ policy creation prepare reports and statistics related to the demand planning and forecasting function conduct meetings and discussion with sales, marketing, operations and finance personnel incorporate the inputs and suggestions assemble and analyze all data pertinent to creating the forecast (historical sales, market trends, seasonality, promotions, and eventually tier 1 account POS (point of sale) and inventory levels). establish and utilize best methods (statistical models and software tools) in creating forecasts and respective inventory targets. make recommended adjustments to forecast and inventory targets based on changes in demand and market trends. manage inventory targets (including safety stock levels) that are approved by management and track inventory levels in stores Identify risks PC9. address the concerns of sales, marketing, operations and finance personnel PC10. incorporate the inputs and suggestions of sales, marketing, operations and finance personnel PC11. identify issues and clarify these with appropriate people PC12. provide results according to agreed schedules to divisional/block head PC13. identify demand forecast risks and develop effective mitigation plans Achieve consensus on the plans PC14. consult with sales, marketing, operations and finance personnel to set achievable plans PC15. conduct regular meetings to address the concerns and informing the various stakeholders about the projections for the year/month/quarter 13 P a g e

14 LFS/N0611 : Translate demand signals into an executable demand plan by business PC16. lead forecast and inventory planning meetings with marketing managers, reviewing recommended sales forecasts and inventory goals (emphasis on brand transitions, new product introduction, and promotions). Knowledge and Understanding (K) A. Organisational Context (Knowledge of the Company/ Organisation and its processes) The user/individual on the job needs to know and understand: KA1. organizational coding system of finished material, compounds and company manual KA2. different quality management systems (ISO-9000, ISO-14001, OHSAS-18000), good laboratory and manufacturing practices KA3. the reason and impact of the occurrence of problems B Technical Knowledge Skills (S) A. Core Skills/ Generic Skills The user/individual on the job needs to know and understand: KB1. APICS CPIM/CSCP certification or certification in progress preferable KB2. sound computer skills database, spreadsheet, statistics applications, and logistics software package. KB3. knowledge of contracts, tariffs and governments import/export regulation policy KB4. knowledge and understanding of supply chain concepts and application (e.g., just in time, material requirement planning KB5. knowledge of supply chain best practices Writing skills The user/ individual on the job needs to know and understand how to: SA1. record and communicate details of work done to appropriate people using SA2. written/typed report or computer based record/electronic mail SA3. maintain proper and concise records as per given format Reading skills SA4. read images, graphs, diagrams SA5. understand the various coding systems as per company norms Oral Communication (Listening and Speaking skills) SA6. communication with upstream and downstream teams SA7. communicate with job owners like sample originating section, supplier etc. SA8. work in a team and other behavioral skills required to support the small SA9. group activities (E.g. Quality Circle, Cross Functional Team, Suggestion Scheme) SA10. disclose information only to those who have the right and need to know it 14 P a g e

15 LFS/N0611 : Translate demand signals into an executable demand plan by business SA11. communicate confidential and sensitive information discretely to authorized person as per SOP SA12. communicate with people in a form and manner and using language that is open and respectful SA13. ability to effectively negotiate the quality, quantity and price B. Professional Skills Problem Solving SB1. deal with a colleague individually, depending on the type of concern SB2. create an understanding and reach mutually agreed compromises SB3. resolve any difficulties in relationships with colleagues, in a way that preserves goodwill and trust SB4. ability to communicate, solve conflicts, negotiate on behalf of the team and company SB5. identify immediate or work around solutions to avoid delays Plan and Organise SB6. develop specific goals and plans to priorities SB7. organize and accomplish work SB8. follow up with other members to evaluate progress, give constructive SB9. feedback and praise to other for work well done SB10. work effectively within demanding timelines SB11. organizing and planning much time for specific activities SB12. ability to work with minimal supervision SB13. effective delegation and leading without authority Critical Thinking SB14. spot and communicate potential areas of disruptions to work process and report the same SB15. possess skill to identify and resolve bottlenecks, if any Analytical Thinking SB16. application of statistics SB17. use of computer/ application software SB18. use the existing data to arrive at specific data points 15 P a g e

16 LFS/N0611 : Translate demand signals into an executable demand plan by business NOS Version Control NOS Code LFS/N0611 Credits(NSQF) TBD Version number 1.0 Industry Life Sciences Drafted on 15/12/14 Industry Sub-sector Pharmaceutical and Biopharmaceutical Last reviewed on 26/03/15 Occupation Supply chain Next review date 26/03/16 16 P a g e

17 LFS/N0612 : Manage, coordinate and interact with people to carry out effective demand planning National Occupational Standards Overview This Occupational Standard describes the knowledge, understanding and skills required of a Demand Planning Manager to manage, coordinate and interact with internal and external people. 17 P a g e

18 LFS/N0612 : Manage, coordinate and interact with people to carry out effective demand planning National Occupational Standard Unit Code Unit Title (Task) Description Scope LFS/N0612 Performance Criteria (PC) w.r.t. the Scope Element Managing teams Manage, coordinate and interact with people to carry out effective demand planning This NOS is about a demand planning manager performing the task of managing teams and interacting with internal and external people. The unit/ task covers the following: Managing teams Interaction with internal people Interaction with external people Performance Criteria To be competent, the user/individual on the job must be able to: PC1. convey organizational strategy to the team PC2. set departmental objectives and provide leadership direction to achieve goals PC3. manage and support recruitment PC4. delineation of individual roles, appropriate delegation of responsibility PC5. set KRA's for direct reports, monitor overall team's KRA's, conduct performance appraisal, ensure clarity PC6. facilitate the development of subordinates through constant on and off the job learning/ training, job rotation etc. PC7. guide, motivate and develop the sub-ordinates PC8. oversee staff deployment and drive motivation levels of the team PC9. monitor staff welfare and facilitate complaint resolution PC10. manage efficiency levels and drive timely delivery of all operational targets Interaction with internal people PC11. inputs around logistics and inventory management to be able to implement corporate budget guidelines and help in key business decisions PC12. quality head - ensure the effectiveness of existing processes and to incorporate improvements, if any PC13. department Heads- SAP Cell, Stores, Dispatch, PPC (Production, Planning & Control), Support- Materials, Total Cost Management Control gather critical information, facts and data from the business PC14. conduct meetings with sales and marketing team to understand past sale PC15. stay in touch with ground reality to ensure effective implementation of key business decisions, to ensure availability for reviews, and discuss implementation plans 18 P a g e

19 LFS/N0612 : Manage, coordinate and interact with people to carry out effective demand planning PC16. lead forecast and inventory planning meetings with marketing managers, reviewing recommended sales forecasts and inventory goals (emphasis on brand transitions, new product introduction, and promotions). Interaction with external people PC17. suppliers, contractors and vendors- For continuous evaluation and maintenance of long term relationships with the vendors and contractors and to ensure all Company policies and procedures are followed Knowledge and Understanding (K) A. Organisational Context (Knowledge of the Company/ Organisation and its processes) The user/individual on the job needs to know and understand: KA1. risk and impact of not following defined procedures/work instructions KA2. escalation matrix for reporting identified issues, hazards and breakage KA3. types of documentation in organization, importance of maintaining the same and different methods of recording information B. Technical Knowledge Skills (S) A. Core Skills/ Generic Skills The user/individual on the job needs to know and understand: KB1. knowledge on different market players and their vendors Writing skills The user/ individual on the job needs to know and understand how to: SA1. record and communicate details of work done to appropriate people using written/typed report or computer based record/electronic mail SA2. maintain proper and concise records as per given formal Reading skills SA3. read and understand manuals, SOPs, health and safety instructions, memo SA4. read images, graphs, diagrams SA5. understand the various coding systems as per company norms Oral Communication (Listening and Speaking skills) SA6. communication with upstream and downstream teams SA7. communicate with job owners like sample originating section, supplier etc. SA8. maintain confidentiality of information and data SA9. communicate with people in a form and manner and using language that is open and respectful SA10. clear and timely communication for trust building Decision Making 19 P a g e

20 LFS/N0612 : Manage, coordinate and interact with people to carry out effective demand planning B. Professional Skills SB1. strong emotional intelligence and communication skills that facilitate decision making and execution SB2. appropriate skill to analyse the available information and take timely decisions to improve coordination and increase business Plan and Organise SB3. SB4. SB5. SB6. SB7. SB8. develop specific goals and plans to priorities organize and accomplish work follow up with other members to evaluate progress, give constructive feedback and praise to other for work well done take responsibility for completing one s own work assignment take initiative to enhance/learn skills in one s area of work capacity to learn from experience in a range of settings and scenarios and the capacity to reflect on and analyze one s learning SB9. open to new ways of doing things SB10. effective delegation and leading without authority Problem Solving SB11. act objectively, rather than impulsively or emotionally when faced with difficult/stressful or emotional situations SB12. resolve any difficulties in relationships with colleagues, in a way that preserves goodwill and trust SB13. ability to communicate, solve conflicts, negotiate on behalf of the team and company Critical Thinking SB14. spot and communicate potential areas of disruptions to work process and report the same 20 P a g e

21 LFS/N0612 : Manage, coordinate and interact with people to carry out effective demand planning NOS Version Control NOS Code LFS/N0612 Credits(NSQF) TBD Version number 1.0 Industry Life Sciences Drafted on 15/12/14 Industry Sub-sector Pharmaceutical and Biopharmaceutical Last reviewed on 26/03/15 Occupation Supply chain Next review date 26/03/16 21 P a g e

22 LFS/N0609 : Ensure compliance and exchange of information National Occupational Standards Overview This Occupational Standard describes the knowledge, understanding and skills required of a Demand Planning Manager to ensure regulatory compliance and exchange of information for efficient logistics. 22 P a g e

23 LFS/N0609 : Ensure compliance and exchange of information National Occupational Standard Unit Code Unit Title (Task) Description Scope LFS/N0609 Performance Criteria (PC) w.r.t. the Scope Element Ensure regulatory compliance Ensure compliance and exchange of information This NOS is about a Demand Planning Manager ensuring regulatory Compliance and exchange of information for efficient logistics. The unit/ task covers the following: Ensure regulatory compliance Exchange of information Performance Criteria To be competent, the user/individual on the job must be able to: PC1. PC2. PC3. PC4. review SAP periodic reports to carry out the departmental checks in compliance with rules and regulations and other statutory requirements review updates on cost impacts, cost estimates, stock management, feasibility analysis to carry out the departmental functions in compliance with rules and regulations and other statutory requirements identify variation from the regulatory guidelines and correction of the same comply with organization s policies, procedures, guidelines Exchange information PC5. maintain confidentiality of strategic information PC6. communicate information to all relevant people in timely manner Knowledge and Understanding (K) A. Organisational Context (Knowledge of the Company/ Organisation and its processes) The user/individual on the job needs to know and understand: KA1. KA2. KA3. risk and impact of not following defined procedures/work instructions escalation matrix for reporting identified issues, hazards and breakage types of documentation in organization, importance of maintaining the same and different methods of recording information B. Technical Knowledge The user/individual on the job needs to know and understand: KB1. knowledge and understanding of supply chain concepts and application (e.g., just in time, material requirement planning) KB2. knowledgeable of lean six sigma principles and standard project management processes KB3. strong working knowledge of ERP platforms KB4. strong working knowledge of an integrated planning tool such as SAP SCM KB5. knowledge of supply chain best practices, inside the retail industry segment Skills (S) 23 P a g e

24 LFS/N0609 : Ensure compliance and exchange of information A. Core Skills/ Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: B. Professional Skills Decision Making 24 P a g e SA1. maintain proper and concise records as per given format SA2. record and communicate details of work done to appropriate people using written/typed report or computer based record/electronic mail Reading Skills SA3. read and understand manuals, SOPs, health and safety instructions, memos, reports, job cards etc. SA4. record and communicate details of work done to appropriate people using written/typed report or computer based record/electronic mail SA5. read images, graphs, diagrams Oral Communication (Listening and Speaking skills) SA6. communication with upstream and downstream teams SA7. communicate with job owners like production manager, regional sales manager, etc. SA8. disclose information only to those who have the right and need to know it SA9. communicate confidential and sensitive information discretely to authorized person as per SOP SA10. communicate with people in a form and manner and using language that is open and respectful SA11. maintain confidentiality of information and data SA12. demonstrate ability to establish rapport and effective working relationships with business partners, department leadership and peers. SB1. spot and communicate potential areas of disruptions to work process and report the same SB2. deal with a colleague individually, depending on the type of concern SB3. collaborate with others when making decisions Plan and Organise SB4. develop specific goals and plans to priorities SB5. organize and accomplish work SB6. follow up with other members to evaluate progress, give constructive feedback and praise to other for work well done

25 LFS/N0609 : Ensure compliance and exchange of information SB7. effective delegation and leading without authority Problem Solving SB8. resolve any difficulties in relationships with colleagues, in a way that preserves goodwill and trust SB9. must possess good presentation skills SB10. ability to communicate, solve conflicts, negotiate on behalf of the team and company Analytical Thinking SB11. application of statistics to resolve issues SB12. attention to detail 25 P a g e

26 LFS/N0609 : Ensure compliance and exchange of information NOS Version Control NOS Code LFS/N0609 Credits(NSQF) TBD Version number 1.0 Industry Life Sciences Drafted on 15/12/14 Industry Sub-sector Pharmaceutical and Biopharmaceutical Last reviewed on 26/03/15 Occupation Supply chain Next review date 26/03/16 26 P a g e

27 LFS/N0613 : Provide analytical support for supply chain management National Occupational Standards Overview This Occupational Standard describes the knowledge, understanding and skills required of a Demand Planning Manager to provide analytical support for supply chain management processes with the help of data collected and suggest changes. 27 P a g e

28 LFS/N0613 : Provide analytical support for supply chain management National Occupational Standard Unit Code Unit Title (Task) Description Scope LFS/N0613 Performance Criteria (PC) w.r.t. the Scope Element Analyze the supply chain management processes Provide analytical support for supply chain management This NOS is about a demand planning manager to provide analytical support for supply chain management processes with the help of data collected and suggest changes. The unit/ task covers the following: Analyze the supply chain management processes Data collection and analysis Performance Criteria To be competent, the user/individual on the job must be able to: PC1. PC2. PC3. analyze and recommend improvements to all internal procedures and implement same establish role and responsibilities in providing analytical support for supply chain management process obtain confirmation from relevant employees and define the objective of the study Data collection and analysis PC4. PC5. PC6. PC7. access suitable sources of data sort and collate relevant data for the analysis usage of appropriate analysis methods and procedures identify potential and actual glitches and the causes for the same Knowledge and Understanding (K) A. Organisational Context (Knowledge of the Company/ Organisation and its processes) The user/individual on the job needs to know and understand: KA1. organizational coding system of finished material, compounds and company manual KA2. different quality management systems ISO-9000, ISO-14001, OHSAS-18000), good laboratory and manufacturing practices KA3. material disposal procedure, importance of appropriate disposal of material and implications of not following the material disposal procedure KA4. importance of identifying non-conforming products and storage of the same KA5. implications (impact on internal/external customers) of defective products, materials or components KA6. the reason and impact of the occurrence of problems KA7. measures, steps and possible solutions that have been taken/identified to address the previous problems B. Technical Knowledge The user/individual on the job needs to know and understand: KB1. knowledge and understanding of supply chain concepts and application (e.g., just in time, material requirement planning) KB2. knowledge of supply chain best practices 28 P a g e

29 LFS/N0613 : Provide analytical support for supply chain management Skills (S) A. Core Skills/ Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. maintain proper and concise records as per given format SA2. record and communicate details of work done to appropriate people using written/typed report or computer based record/electronic mail Reading Skills 29 P a g e SA3. read and understand manuals, SOPs, health and safety instructions, memos, reports, job cards etc. SA4. read images, graphs and diagrams Oral Communication (Listening and Speaking skills) SA5. communication with upstream and downstream teams SA6. communicate with job owners like sample originating section, supplier etc. SA7. work in a team and other behavioural skills required to support the small group activities (E.g. Quality Circle, Cross Functional Team, Suggestion Scheme) SA8. maintain confidentiality of information and data SA9. communicate with people in a form and manner and using language that is open and respectful SA10. demonstrate ability to establish rapport and effective working relationships with business partners, department leadership and peers B. Professional Skills Decision Making SB1. act objectively, rather than impulsively or emotionally when faced with difficult/stressful or emotional situations SB2. deal with a colleague individually, depending on the type of concern Plan and Organise SB3. develop specific goals and plans to priorities SB4. organize and accomplish work SB5. follow up with other members to evaluate progress, give constructive feedback and praise to other for work well done SB6. effective delegation and leading without authority Problem Solving SB7. resolve any difficulties in relationships with colleagues, in a way that preserves goodwill and trust SB8. must possess good presentation skills SB9. ability to communicate, solve conflicts, negotiate on behalf of the team and company Critical Thinking

30 LFS/N0613 : Provide analytical support for supply chain management SB10. spot and communicate potential areas of disruptions to work process and report the same Analytical Thinking SB11. attention to detail SB12. use the existing data to arrive at specific conclusions/ data points SB13. use the existing data points to generate required reports for business 30 P a g e

31 LFS/N0613 : Provide analytical support for supply chain management NOS Version Control NOS Code LFS/N0613 Credits(NSQF) TBD Version number 1.0 Industry Life Sciences Drafted on 15/12/14 Industry Sub-sector Pharmaceutical and Biopharmaceutical Last reviewed on 26/03/15 Occupation Supply chain Next review date 26/03/16 31 P a g e

32 Qualification Pack for Demand Planning Manager Life Sciences Annexure Nomenclature for QP and NOS Qualifications Pack 9 characters LFS / Q 0101 LFS Q denoting Qualification Pack QP Number (2 numbers) Occupation (2 numbers) Occupational Standard An example of NOS with N 9 characters LFS / N 0101 LFS N denoting National Occupational Standard OS Number (2 numbers) Occupation (2 numbers) 32 P a g e

33 Qualification Pack for Demand Planning Manager Life Sciences The following acronyms/codes have been used in the nomenclature above: Sub-Sector Range of Occupation Numbers Pharmaceutical and Biopharmaceutical and Contract Research Pharmaceutical Biopharmaceutical Contract Research Sequence Description Example Three letters Industry name LFS Slash / / Next letter Whether QP or NOS Q/N Next two numbers Occupation code 01 Next two numbers OS number P a g e

34 Qualification Pack for Demand Planning Manager Life Sciences CRITERIA FOR ASSESSMENT OF TRAINEES Job Role Demand Planning Manager Life Sciences Qualification Pack LFS/Q0606 Sector Skill Council Life Sciences Sector Skill Development Council Guidelines for Assessment: 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC. 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC. 3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below) 4. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criteria 5. To pass the Qualification Pack, every trainee should score a minimum of 70% in every NOS 6. In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent assessment on the balance NOS's to pass the Qualification Pack. LFS/N0610 (Develop demand forecasts (operational forecasts) PC1. obtain required data/information from appropriate people PC2. review the data for historical sales trends, research demand drivers, production floor needs PC3. identify relevant marketrelated data and competitive intelligence PC4. prepare forecast data to derive meaningful results PC5. update forecasts for new products, seasonal products, discounts, promotions PC6. obtain information and clarification from them regarding the trends PC7. understand the past trends and the root cause of any product failure PC8.understand the market segmentation of each product Marks Allocation Total Marks Out of Theory Practical P a g e

35 Qualification Pack for Demand Planning Manager Life Sciences LFS/N0611 (Rranslate demand signals into an executable demand plan) PC9. identify opportunities to meet customer demands during constrained supply PC10. continuously improving forecasting techniques, method, and approach PC11. relating and measuring the impact of forecast accuracy Total PC.1 maintain reports of demand planning process and support in related SOP/ policy creation PC2. prepare reports and statistics related to the demand planning and forecasting function PC3. conduct meetings and discussion with Sales, Marketing, Operations and finance personnel PC4. incorporate the inputs and suggestions PC5. assemble and analyze all data pertinent to creating the forecast (historical sales, market trends, seasonality, promotions, and eventually tier 1 account POS (point of sale) and inventory levels) PC6. establish and utilize best methods (statistical models and software tools) in creating forecasts and respective inventory targets. PC7. make recommended adjustments to forecast and inventory targets based on changes in demand and market trends PC8. manage inventory targets (including safety stock levels) that are approved by management and track inventory levels in stores 35 P a g e

36 Qualification Pack for Demand Planning Manager Life Sciences LFS/N0613 (Provide analytical support for supply chain management) 36 P a g e PC9. address the concerns of Sales, Marketing, Operations and finance personnel PC10. incorporate the inputs and suggestions of Sales, Marketing, Operations and finance personnel PC11. identify issues and clarify these with appropriate people PC12. provide results according to agreed schedules to Divisional/Block Head PC13. identify demand forecast risks and develop effective mitigation plans PC14. consult with Sales, Marketing, Operations and finance personnel to set achievable plans PC15.conduct regular meetings to address the concerns and informing the various stakeholders about the projections for the year/month/quarter PC16. lead forecast and inventory planning meetings with marketing managers, reviewing recommended sales forecasts and inventory goals (emphasis on brand transitions, new product introduction, and promotions) Total PC1. analyze and recommend improvements to all internal procedures and implement same PC2. establish role and responsibilities in providing 100 analytical support for Supply chain management process PC3. obtain confirmation from relevant employees and define the objective of the study

37 Qualification Pack for Demand Planning Manager Life Sciences LFS/N0612 (Manage, coordinate and interact with people to carry out effective demand planning ) PC4. access suitable sources of data PC5. sort and collate relevant data for the analysis PC6. usage of appropriate analysis methods and procedures PC7. identify potential and actual glitches and the causes for the same Total PC1. convey organizational strategy to the team PC2. set departmental objectives and provide leadership direction to achieve goals PC3. manage and support recruitment PC4. delineation of individual roles, appropriate delegation of responsibility PC5. set KRA's for direct reports, monitor overall team's KRA's, conduct performance appraisal, ensure clarity PC6. facilitate the development of subordinates 100 through constant on and off the job learning/ training, job rotation etc. PC7. guide, motivate and develop the sub-ordinates PC8. oversee staff deployment and drive motivation levels of the team PC9. monitor staff welfare and facilitate complaint resolution PC10. manage efficiency levels and drive timely delivery of all operational targets PC11. inputs around Logistics and inventory management to be able to implement corporate budget guidelines P a g e

38 Qualification Pack for Demand Planning Manager Life Sciences and help in key business decisions PC12. quality Head - ensure the effectiveness of existing processes and to incorporate improvements, if any PC13. department Heads- SAP Cell, Stores, Dispatch, PPC (Production, Planning & Control), Support- Materials, Total Cost Management Control gather critical information, facts and data from the business PC14. conduct meetings with Sales and marketing team to understand past sale PC15. lead forecast and inventory planning meetings with Marketing Managers, reviewing recommended sales forecasts and inventory goals (emphasis on brand transitions, new product introduction, and promotions). PC16. stay in touch with ground reality to ensure effective implementation of key business decisions, to ensure availability for reviews, and discuss implementation plans PC17. suppliers, contractors and vendors- For continuous evaluation and maintenance of long term relationships with the vendors and contractors and to ensure all Company policies and procedures are followed Total P a g e

39 Qualification Pack for Demand Planning Manager Life Sciences LFS/N0609 (Ensure Compliance and exchange of information) PC1. review SAP periodic reports to carry out the departmental checks in compliance with rules and regulations and other statutory requirements PC2. review updates on cost impacts, cost estimates, stock management, feasibility analysis to carry out the departmental functions in compliance with rules and regulations and other statutory requirements PC3. identify variation from the regulatory guidelines and correction of the same PC4. comply with organization s policies, procedures, guidelines PC5. maintain confidentiality of strategic information PC6. communicate information to all relevant people in timely manner Total P a g e