Tourism Curriculum Framework (TVET)

Transcription

1 Tourism Curriculum Framework (TVET) Last updated August 2004

2 Tourism Curriculum Framework Tourism (120 Indicative Hours) Leading to Statement of Attainment Tourism (240 Indicative Hours) Leading to completion of Certificate II in Tourism (Operations) THT20502 Tourism Extension (60 or 120 Indicative Hours) Leading to Statement of Attainment or completion of Certificate III in Tourism (Operations) THT31002 Refer to the Board of Studies syllabus documents for full details of the industry curriculum framework courses. These documents are: Syllabus Part A course structures and requirements Syllabus Part B units of competency and HSC requirements Competency record book Support document Specimen HSC examination paper Sample marking guidelines Draft performance bands They can be found on the Board of Studies website at TAFE NSW course and module documents are available to internal users on Course Information Documents Online. Updated August 2004 Tourism Page 2 of 13

3 Extract from the Board of Studies syllabus Part A NB: For the current versions of all BOS documents refer to the BOS website: Tourism (120 indicative hours) Purpose The purpose of this course is to provide students with basic skills and knowledge as preparation for entry-level employment in a Tourism environment. Course Structure This course is comprised of six compulsory units of competency and nine elective units of competency. Section 15 outlines the qualification packaging rules for each qualification contained within the Tourism Industry Curriculum Framework. This should guide selection of units of competency. It is recommended that the combination of units of competency chosen provide broad experiences across the industry. 120 indicative hour courses are accredited for a total of two Preliminary and/or HSC level units. Course Requirements Students must undertake all of the compulsory units of competency plus a minimum of 55 hours of elective units of competency. Students must complete a minimum of 35 hours of mandatory work placement. Table 3. Tourism (120 indicative hours) COMPULSORY Attempt ALL units Unit code Unit title HSC hours THHCOR01B Work with colleagues and customers 10 THHCOR02B Work in a socially diverse environment 5 THHCOR03B Follow health, safety and security procedures 10 THHGCS01B Develop and update local knowledge 10 THHGGA01B Communicate on the telephone 5 THTTCO01B Develop and update tourism industry knowledge 25 AND ELECTIVE Attempt a minimum of 55 hours Unit code Unit title HSC hours THHGCS03B Deal with conflict situations 5 THHGGA02B Perform office procedures 15 THHGFA01B Process financial transactions 15 THHGCS02B Promote products and services to customers 10 BSBCMN205A Use business technology 20 BSBCMN213A Produce simple word-processed documents 25 THTFME03A Develop and update event industry knowledge 10 THTSOP06B Receive and process reservations 25 THTFAT01B Provide on-site information and assistance 10 Possible Qualification: Statement of Attainment towards Certificate II in Tourism (Operations) THT20502 Updated August 2004 Tourism Page 3 of 13

4 TOURISM (120 HOURS) TAFE Course No. for enrolment BOS Course No./Unit value 7038 Credential available Exclusions Statement of Attainment TAFE Curriculum Centre Community Services, Health, Tourism & Recreation Some modules also part of Traineeship course Preliminary Year: unit HSC Year: unit Yes common units of competency in Hospitality and Business Services framework courses Yes Advanced Standing in other TAFE courses (Note: All TAFE courses are AQF credentials) Students achieving units of competency in this course can apply to have those units recognised in other qualifications which contain the same units of competency, for example: 7029 Meetings & Events Certificate III 7021 Tourism (Attractions & Theme Parks) Certificate III 7022 Tourism (Guiding) Certificate III 7023 Tourism (Guiding) Certificate IV 7018 Tourism (International Retail Travel Sales) 7026 Tourism (Marketing & Product Development) Diploma 7016 Tourism (Operations) Certificate III 7025 Tourism (Operations) Certificate IV 7019 Tourism (Tour Wholesaling) Certificate III 7020 Tourism (Visitor Information Services) Certificate III 7028 Tourism Management Advanced Diploma. The extent of advanced standing in any course will depend on the specific modules/units of competency completed. Who is this course for? Preliminary & HSC Year students What is this course about? What will students be doing? Students will acquire basic skills and knowledge of: Compulsory units/modules: interpersonal, communication and customer service skills required by all people working in the tourism and hospitality industries cultural awareness required for serving customers and working with colleagues from diverse backgrounds health, safety and security procedures in the context of a tourism business. developing and updating tourism industry knowledge develop and update local knowledge required to effectively respond to general customer information requests in a range of tourism and hospitality businesses communicating in a professional manner on the telephone. Depending on electives chosen: processing and balancing basic financial transactions performing a range of office procedures in the context of a tourism or hospitality business promoting tourism products and services to customers. This module applies to those employees who deal with customers and whose job provides the opportunity to promote products and services and to ascertain changes in customer preferences. handle difficult interpersonal situations - both with customers and colleagues. The module covers the conflict resolution skills required by all people working in the tourism and hospitality industry to address the conflicts which may arise in day-today work activities. receive and process reservations for a tourism or hospitality product or service offered for sale to agents or direct to the consumer. develop and update meetings and events industry knowledge. This knowledge underpins effective performance in all meeting and event management roles. provide on-site information and assistance to customers. This unit applies to operational staff working in attractions but may also be relevant to similar enterprises such as resorts. select, use, and maintain business technology. This technology includes the effective use of computer software to organise information and data. preparation and production of short routine letters, notes, memos and records using word processing software. Recognition from HSC to TAFE courses (credit transfer opportunities) Please refer to the Credit Transfer website for the most current information regarding credit transfer arrangements. Updated August 2004 Tourism Page 4 of 13

5 TOURISM (120 HOURS) Course Content Unit of Competency Code Unit of Competency Indicative hours of HSC credit TAFE Names Compulsory modules complete all modules in this group THHCOR01B THHCOR02B THHCOR03B THHGCS01B THHGGA01B THTTCO01B Work with Colleagues & Customers Work in a Socially Diverse Environment Follow Health, Safety & Security Procedures Develop & update local knowledge Communicate on the telephone Develop & update tourism industry knowledge 10 Tourism Customers & Colleagues 5 Tourism Cultural Awareness 10 Health, Safety & Security Procedures 10 Tourism Local 5 Tourism Telephone Skills 25 Tourism Industry Numbers Prerequisite modules Nominal Hours Elective weight Cost Category 7038A B C E G D 28 2 Tourism Work Placement 7038W 35 HSC hours 65 TAFE Hours (excluding work placement) 87 Electives: complete modules to a total weight of at least 11 THHGGA02B THHGFA01B THHGCS02B THHGCS03B THTSOP06B THTFME03A THTFAT01B BSBCMN205A BSBCMN213A Perform office procedures Process financial transactions Promote products & services to customers Deal with conflict situations Receive & process reservations Develop & update event industry knowledge Provide on-site information & assistance Use business technology Produce simple word-processed documents 15 Tourism Clerical Duties 15 Tourism Financial Transactions 10 Tourism Products & Services 7038H F J Deal With Conflict 7038K Receive & Process Reservations 10 Event Industry 10 On-Site Information & Assistance 20 Use Business Technology 25 Produce Simple Wordprocessed Documents 7038N S U E N HSC hours 55 (min.) TAFE Hours (excluding work placement) 30 (min) Updated August 2004 Tourism Page 5 of 13

6 Extract from the Board of Studies syllabus Part A NB: For the current versions of all BOS documents refer to the BOS website: Tourism (240 indicative hours) Purpose The purpose of this course is to provide students with the opportunity to gain a range of skills and knowledge suitable for employment in a Tourism environment and to provide pathways for university and other tertiary study. Course structure This course is comprised of ten compulsory units of competency and thirteen elective units of competency. Section 15 outlines the qualification packaging rules for each qualification contained within the Tourism Industry Curriculum Framework. This should guide selection of units of competency. It is recommended that the combination of units of competency chosen provide broad experiences across the industry. 240 indicative hour courses are accredited for a total of four Preliminary and/or HSC level units. Course requirements Students must attempt ALL compulsory units of competency and a minimum of 55 hours of elective units of competency. Students must complete a minimum of 70 hours of mandatory work placement. An external written Higher School Certificate examination will be conducted for this course. This examination is optional. Students undertaking the course will nominate during the HSC year whether or not they elect to undertake the external written examination. Updated August 2004 Tourism Page 6 of 13

7 Table 4 Tourism (240 indicative hours) COMPULSORY Attempt ALL units Unit code Unit title HSC hours THHCOR01B Work with colleagues and customers 10 THHCOR02B Work in a socially diverse environment 5 THHCOR03B Follow health, safety and security procedures 10 THHGCS01B Develop and update local knowledge 10 THHGGA01B Communicate on the telephone 5 THHGGA02B Perform office procedures 15 THHGFA01B Process financial transactions 15 THTTCO01B Develop and update tourism industry knowledge 25 THTSOP02B Source and provide destination information and advice 55 THTSOP03B Access and interpret product information 35 ELECTIVE Unit code AND Attempt a minimum of 55 hours Unit title HSC hours THHGCS02B Promote products and services to customers 10 THHGCS03B Deal with conflict situations 5 BSBCMN205A Use business technology 20 BSBCMN213A Produce simple word-processed documents 25 THTSOP15B Process and monitor event registrations 15 THTFME01B Coordinate guest and delegate registrations at venues 15 THTFME03A Develop and update event industry knowledge 10 THTFME09A Develop and update knowledge of protocol 15 THTSOP05B Prepare quotations 10 THTSOP06B Receive and process reservations 25 THTSOP09B Process non-air documentation 30 THTFAT01B Provide on-site information and assistance 10 THTFTG07B Research and share general information on Australian Indigenous cultures 15 Qualification: Certificate II in Tourism (Operations) THT20502, or Statement of Attainment towards Certificate III in Tourism (Operations) THT31002 Updated August 2004 Tourism Page 7 of 13

8 TOURISM (240 HOURS) TAFE Course No. for enrolment 7039 Credential available Certificate II in Tourism (Operations) THT20502 TAFE Curriculum Centre Community Services, Health, Tourism & Hospitality BOS Course No./Unit value Exclusions Some modules also part of Traineeship course Preliminary Year: Yes common units of Yes units competency in Hospitality and units Business Services framework HSC Year: courses units units Advanced Standing in other TAFE courses (Note: All TAFE courses are AQF credentials) Students achieving units of competency in this course can apply to have those units recognised in other qualifications which contain the same units of competency, for example: 7029 Meetings & Events Certificate III 7021 Tourism (Attractions & Theme Parks) Certificate III 7022 Tourism (Guiding) Certificate III 7023 Tourism (Guiding) Certificate IV 7018 Tourism (International Retail Travel Sales) 7016 Tourism (Operations) Certificate III 7026 Tourism (Marketing & Product Development) Diploma 7025 Tourism (Operations) Certificate IV 7019 Tourism (Tour Wholesaling) Certificate III 7020 Tourism (Visitor Information Services) Certificate III 7028 Tourism Management Advanced Diploma. Who is this course for? Preliminary & HSC Year students What is this course about? What will students be doing? Students will acquire basic skills and knowledge of: Compulsory units/modules: interpersonal, communication and customer service skills required by people working in tourism & hospitality cultural awareness required for serving customers and working with colleagues from diverse backgrounds health, safety and security procedures in the context of a tourism business. developing and updating tourism industry knowledge develop and update local knowledge required to effectively respond to general customer information requests in a range of tourism and hospitality businesses processing and balancing basic financial transactions performing a range of office procedures in the context of a tourism or hospitality business communicating in a professional manner on the telephone source and provide destination information and advice. access and interpret, product information for destination regions in Australia and the Pacific Depending on electives chosen: promoting tourism products and services to customers. This module applies to those employees who deal with customers and whose job provides the opportunity to promote products and services and to ascertain changes in customer preferences. handle difficult interpersonal situations - both with customers and colleagues. The module covers the conflict resolution skills required by all people working in the tourism and hospitality industry to address the conflicts which may arise in day-today work activities. receive and process reservations for a tourism/hospitality product or service for sale to agents or direct to consumers. process non-air documentation commonly used or issued in the tourism industry. process and monitor registrations for a range of meetings and events, using the skills required by office-based staff involved in the event organisation process co-ordinate the on-site registration of guests/delegates/attendees at a meeting or event develop and update meetings and events industry knowledge. This knowledge underpins effective performance in all meeting and event management roles. develop and apply knowledge of protocol to a range of tourism and hospitality related activities. It is particularly relevant to those involved in the management and operation of events, including functions. provide on-site information and assistance to customers. This unit applies to operational staff working in attractions but may also be relevant to similar enterprises such as resorts. research and share general information on Australian Indigenous cultures prepare quotations. The module applies to many sales staff across multiple tourism sectors including travel consultants, reservations sales agents and event coordinators or managers select, use, and maintain business technology. This technology includes the effective use of computer software to organise information and data. preparation and production of short routine letters, notes, memos and records using word processing software. Recognition from HSC to TAFE courses (credit transfer opportunities) Please refer to the Credit Transfer website for the most current information regarding credit transfer arrangements. Updated August 2004 Tourism Page 8 of 13

9 TOURISM (240 HOURS) Course Content Unit of Competency Code Unit of Competency Indicative hours of HSC credit TAFE Names Compulsory modules complete all modules in this group THHCOR01B THHCOR02B THHCOR03B THHGCS01B THHGGA01B THHGGA02B THHGFA01B THTTCO01B THTSOP02B THTSOP03B Work with Colleagues & Customers Work in a Socially Diverse Environment Follow Health, Safety & Security Procedures Develop & update local knowledge Communicate on the telephone Perform office procedures Process financial transactions Develop & update tourism industry knowledge Source & provide destination information & advice Access & interpret product information 10 Tourism Customers & Colleagues 5 Tourism Cultural Awareness 10 Health, Safety & Security Procedures 10 Tourism Local 5 Tourism Telephone Skills 15 Tourism Clerical Duties 15 Tourism Financial Transactions 25 Tourism Industry 55 Tourism Destination Information Numbers Pre-requisite modules Nominal Hours Elective weight Cost Category 7038A B C E G H F D L Tourism Products: 7038M 7038L 36 3 Australia & Pacific 70 Tourism Work Placement 7038X 70 HSC hours 185 TAFE Hours (excluding work placement) 198 Electives: complete modules to a total weight of at least 11 THHGCS02B THHGCS03B THTSOP06B THTSOP09B THTTTSOP15 B THTFME01B THTFME03A THTFME09A THTFAT01B THTFTG07B Promote products & services to customers Deal with conflict situations Receive & process reservations Process non-air documentation Process & monitor event registrations Coordinate guest & delegate registration at venues Develop & update event industry knowledge Develop & update knowledge of protocol Provide on-site information & assistance Research & share general information on Indigenous Australian cultures 10 Tourism Products & Services 7038J Deal With Conflict 7038K Receive & Process Reservations 7038N Non Air 7038P Documentation 15 Event Registrations 7038Q Coordinating Delegate Registrations 10 Event Industry 15 Event Protocol 10 On-Site Information & Assistance 15 Research Australian Indigenous Cultures 7038R S T U V THTSOP05B Prepare quotations 10 Prepare Tourism 7038Y Quotations BSBCMN205A Use business 20 Use Business 9702E technology Technology BSBCMN213A Produce simple word-processed documents 25 Produce Simple Wordprocessed Documents 9702N HSC hours 55 (min) TAFE Hours (excluding work placement) 27 (min) Updated August 2004 Tourism Page 9 of 13

10 Extract from the Board of Studies syllabus Part A NB: For the current versions of all BOS documents refer to the BOS website: Tourism Extension (60 or 120 indicative hours) Purpose The purpose of extension courses is to provide students with the opportunity to gain credit towards additional qualifications in Tourism. They are available to all students undertaking Tourism (240 indicative hours) but are intended especially for students with particular interest and aptitude in this industry area. The maximum Preliminary and/or HSC units available from this framework is 6 units, that is, courses can total up to 360 hours. Students are excluded from studying both the 60- hour and 120-hour extension course. Course structure The extension course can consist of any units of competency drawn from Tourism (240-hour course) that students have not previously attempted. Section 15 outlines the qualification packaging rules for each qualification contained within the Tourism Industry Curriculum Framework. This should guide selection of units of competency. While the qualifications in this framework are broadly focused, it is recommended that the combination of units of competency chosen focus on an occupational outcome. The 60 indicative hour course is accredited for a total of one Preliminary and/or HSC unit. The 120 indicative hour course is accredited for a total of two Preliminary and/or HSC units. Course requirements Students may only elect to study extension courses if they are currently enrolled in, or have completed, the Tourism (240-hour) course. 60 indicative hour courses: Units should be selected to a minimum of 60 indicative hours. Students must complete a minimum of 14 additional hours of mandatory work placement. 120 indicative hour courses: Units should be selected to a minimum of 120 indicative hours. Students must complete a minimum of 35 additional hours of mandatory work placement. Updated August 2004 Tourism Page 10 of 13

11 Possible qualifications: Certificate III in Tourism (Operations) THT31002 For students to be eligible for Certificate III in Tourism (Operations) they must demonstrate achievement of THHGCS02B Promote products and services and THHGCS03B Deal with conflict situations and three units of competency from the pool of HSC elective units of competency across a range of these tourism areas: Sales and Office Operations and/or Guiding and/or Attractions and Theme Parks and/or Meetings and Events. Updated August 2004 Tourism Page 11 of 13

12 TOURISM EXTENSION (60 OR 120 HOURS) TAFE Course No. for enrolment 7039 Credential available Statement of Attainment TAFE Curriculum Centre Community Services, Health, Tourism & Hospitality BOS Course No./Unit value Exclusions Some modules also part of Traineeship course Preliminary Year: Yes common units of Yes unit competency in Hospitality and units Business Services framework HSC Year: courses unit units Advanced Standing in other TAFE courses (Note: All TAFE courses are AQF credentials) Students achieving units of competency in this course can apply to have those units recognised in other qualifications which contain the same units of competency, for example: 7029 Meetings & Events Certificate III 7021 Tourism (Attractions & Theme Parks) Certificate III 7022 Tourism (Guiding) Certificate III 7023 Tourism (Guiding) Certificate IV 7018 Tourism (International Retail Travel Sales) 7016 Tourism (Operations) Certificate III, 7026 Tourism (Marketing & Product Development) Diploma 7025 Tourism (Operations) Certificate IV 7019 Tourism (Tour Wholesaling) Certificate III 7020 Tourism (Visitor Information Services) Certificate III 7028 Tourism Management Advanced Diploma. The extent of advanced standing in any course will depend on the specific modules/units of competency completed. Who is this course for? Preliminary and/or HSC year students who have completed or are co-enrolled in the Tourism 240 hour course. Students who have successfully completed compulsory modules in the 240 hour course, the modules 7038J Tourism Products & Services and 7038K Deal with Conflict Situations, and an additional 9 units of competency will qualify for the Certificate III in Tourism (Operations). What is this course about? What will students be doing? Depending on electives chosen, students will acquire basic skills and knowledge of: promoting tourism products and services to customers. This module applies to those employees who deal with customers and whose job provides the opportunity to promote products and services and to ascertain changes in customer preferences. handling difficult interpersonal situations - both with customers and colleagues. The module covers the conflict resolution skills required by all people working in the tourism and hospitality industry to address the conflicts which may arise in day-today work activities. receiving and processing reservations for a tourism or hospitality product or service offered for sale to agents or direct to the consumer. processing non-air documentation commonly used or issued in the tourism industry. processing and monitoring registrations for a range of meetings and events, using the skills required by office-based staff involved in the event organisation process co-ordinating the on-site registration of guests/delegates/attendees at a meeting or event developing and updating meetings and events industry knowledge. This knowledge underpins effective performance in all meeting and event management roles. developing and applying knowledge of protocol to a range of tourism and hospitality related activities. It is particularly relevant to those involved in the management and operation of events, including functions. providing on-site information and assistance to customers. This unit applies to operational staff working in attractions but may also be relevant to similar enterprises such as resorts. researching and sharing general information on Australian Indigenous cultures preparing quotations. The module applies to many sales staff across multiple tourism sectors including travel consultants, reservations sales agents and event coordinators or managers selecting, using, and maintaining business technology. This technology includes the effective use of computer software to organise information and data. preparation and production of short routine letters, notes, memos and records using word processing software. Recognition from HSC to TAFE courses (credit transfer opportunities) Please refer to the Credit Transfer website for the most current information regarding credit transfer arrangements. Updated August 2004 Tourism Page 12 of 13

13 TOURISM EXTENSION (60 OR 120 HOURS) Course Content Unit of Competency Code Unit of Competency Indicative hours of HSC credit TAFE Name number Pre-requisite modules Nominal Hours Elective weight Cost Category Select modules totalling 60 HSC indicative hours or elective weights totalling 12 for the 60 hour course, and 120 HSC indicative hours or elective weights totalling 24 for the 120 hour course. Units of competency/modules already undertaken in the 240 hour course should not be selected. In addition to the 60 or 120 indicative HSC hours, a compulsory work placement is required: 14 hours work placement for the 60 hour extension course, 35 hours work placement for the 120 hour extension course. Select from the following units/modules THHGCS02B THHGCS03B THTSOP06B THTSOP09B THTTTSOP15B THTFME01B THTFME03A THTFME09A THTFAT01B THTFTG07B THTSOP05B BSBCMN205A BSBCMN213A Promote products & services to customers Deal with conflict situations Receive & process reservations Process non-air documentation Process & monitor event registrations Coordinate guest & delegate registration at venues Develop & update event industry knowledge Develop & update knowledge of protocol Provide on-site information & assistance Research & share general information on Indigenous Australian cultures Prepare quotations Use business technology Produce simple word-processed documents Tourism Work Placement 10 Tourism Products & Services 7038X J Deal With Conflict 7038K Receive & Process Reservations 7038N Non Air Documentation 7038P Event Registrations 7038Q Coordinating Delegate Registrations 10 Event Industry 15 Event Protocol 10 On-Site Information & Assistance 15 Research Australian Indigenous Cultures 10 Prepare Tourism Quotations 20 Use Business Technology 25 Produce Simple Wordprocessed Documents 7038R S T U V Y E N Updated August 2004 Tourism Page 13 of 13