Change. Leading and Managing. Learning Objectives: Participants will learn

Transcription

1 Leading and Managing Change Presented by Tom Atchison Learning Objectives: Participants will learn The fundamental differences between leading and managing change; The six critical success factors for sustainable change in today s environment; and, What can go wrong. 1

2 CORPORATE TANGIBLES INPUTS Management Cash Policy/Procedures Strategy Plant Information Systems Communications OUTPUTS Profit Market Share Products Customer Satisfaction Growth Productivity Quality Purpose Meaning Caring Giving Inner Peace of Purpose Joy Pride CORPORATE INTANGIBLES Leadership Shared Value Vision Inspiration Communication Rewards Internal Motivation Culture Followers Commitment Job Satisfaction Team Spirit Trust Quality Remember Sustainable Change is a Function of a Balance between the Tangibles and the Intangibles Connected (Sustained) by Purpose. 2

3 Sustainable Change: Six Critical Success Factors Values Leadership Vision CHANGE Management Strategy Talent Critical Success Factors: Glossary Values = Beliefs that drive behavior Leadership = Relationships Leaders = Inspired followers; unleash human potential* Vision = A possible (not probable) Future that is better than today Trust = The benefit of the doubt Strategy = The details of Vision achievement Talent = Motivation, Capacity to Grow and Capability Management = Getting Predictable Results Corporate Culture = The organization s personality Communication = Meaning to the Receiver Change = Inspiring people to move from A to B, where B is Better than A *Note: The most effective parents are great leaders!! 3

4 What Can Go Wrong Money as a Motivator Fear, Loss, Punishment as a Motivator Wrong Sequence Misunderstanding the 3 Fundamental Connections to Purpose No Trust No Sustainable Change Leading and Managing Change Vision Think Small Move Fast Evaluate Celebrate 4

5 3 Fundamental Connections to Purpose 1.I am valued. 2.I have a strong social network friendship, trust, role clarity and respect. 3.I have a future and potential for growth. Trust The greatest source of power available to a leader is the trust that derives from faithfully serving followers. James O Toole, Professor of Leadership Studies, University of Southern California And, Our distrust is very expensive. Ralph Waldo Emerson Finally, Trust truly is the one thing that changes everything Stephen M. R. Covey 5

6 Summary There are Six preconditions to sustainable Change: Values, Leadership, Vision, Strategy, Talent, and Management Leading and Managing Change are different and interdependent processes Without Trust, Change is Not Sustainable Tom Atchison, EdD Phone: Website (Bio): 6

7 References Basic: Good to Great, Jim Collins Exceptional Leadership, Carson Dye Inside the Physician s Mind, Joe Bujak, MD The Checklist Manifesto, Atul Gawande, MD Being Mortal Blue Ocean Strategy, W. Chan Kim, 2005 Intermediate: How the Mighty Fall, Jim Collins Active Listening, Michael Hoppe Onward, Howard Schultz Leadership s Deeper Dimensions, Tom Atchison Advanced: Great by Choice, Jim Collins The Speed of Trust, Steve Covey, Jr Let My People Go Surfing, Yvon Chouinard Emotional Intelligence, Daniel Goldman The Zappos Miracle, Shinobu Ishizuka Escape Fire Video 7

8 Leading and Managing Change Additional Resources List Basic Good to Great, Jim Collins Emotional Intelligence 2.0, Travis Bradberry and Jean Greaves Inside the Physician s Mind: Finding Common Ground with Doctors, Joe Bujak, MD The Checklist Manifesto, Atul Gawande, MD Being Mortal: Medicine and What Matters in the End, Atul Gawande, MD Patients Comes Second: Leading Change by Changing the Way You Lead, Paul Spiegelman and Britt Berrett, PhD Intermediate How the Mighty Fall, Jim Collins Active Listening: Improve Your Ability to Listen and Lead, Michael Hoppe Onward: How Starbucks Fought for Its Life Without Losing Its Soul, Howard Schultz Leadership s Deeper Dimensions: Building Blocks to Superior Performance, Tom Atchison Why Pride Matters More than Money, Jon Katzenbach Advanced Great by Choice, Jim Collins The Speed of Trust, Stephen M. R. Covey Let My People Go Surfing: the Education of a Reluctant Businessman, Yvon Chouinard Emotional Intelligence: Why It Can Matter More Than IQ, Daniel Goleman The Zappos Miracle, Shinobu Ishizuka