Neighbourhood Housing Officer

Transcription

1 How this post fits within the team: Service Area: Team: Grade: 5 Communities Neighbourhoods Hours of Duty: hours per week in accordance with RBH s Worklife Balance Scheme and service requirements. Evening and occasional weekend work is required. Special requirements: Workflow & Project Information: Job Purpose & Outcomes: Post holder is required to travel within the Rochdale Borough so will have a car available for business use. A car mileage allowance is payable. Generally 10% office based, with 90% field based and occasional project work. To provide a high quality, customer focused service, within a designated RBH neighbourhood, delivering a pro active approach to achieve high levels of customer satisfaction and promote sustainability. Community Sustainment Manager Neighbourhood Housing Manager Neighbourhood Housing Witness Support Enforcement

2 Main areas of work: Ensure the professional delivery of Neighbourhood Housing services to customers, working closely with other RBH teams to ensure a seamless customer journey. Undertake new tenancy visits, identifying factors that could put a tenancy at risk and developing a plan to reduce the risk of tenancy failure. Deliver a focussed approach to breaches of tenancy conditions, supported by a time bound action plan. Take a proactive approach to tenancy sustainment via the implementation and ownership of an agreed neighbourhood action plan, with clear targets and performance indicators, to improve sustainability and well being. To understand the Membership Offer within the plan and actively support the delivery of this. Investigate and resolve low level anti social behaviour and nuisance, working to RBH timescales, supported by an agreed action plan. To work in collaboration with the Enforcement to resolve higher level anti social behaviour and nuisance. Undertake regular estate walkabouts, maintaining accurate records and understanding the importance of risk management in our neighbourhoods. Develop positive partnership workings with internal and external stakeholders including the police, adult and child care and other support agencies to provide sustainable tenancies and neighbourhoods. To be able to analyse and evidence the effectiveness of these partnerships, using internal and external data. Understand the importance of safeguarding and be able to develop signposting and referral mechanisms to ensure the safety and well being of our residents. Accurately record performance and daily outputs, then effectively evaluate the data to help measure outcomes.

3 Competencies: There are 8 Technical competencies, 6 Personal competencies and 7 Organisational competencies for this role. In your covering letter, you should state if you hold any of the stipulated qualification(s) and demonstrate how you meet Technical and Personal competencies by giving examples from your current/previous role(s) or experience in your application form. Your information should not exceed 2 sides of A4 pieces of paper, with no smaller than font size 11. You are NOT required to provide examples against Organisational competencies as these will be assessed as part of the selection process. Qualifications: Must have: N/A Technical competencies (knowledge and skills): Must have: 1. Experience of delivering quality front line customer services to develop sustainable neighbourhoods 2. The skills to build and maintain strong and effective partnerships with customers, colleagues and outside agencies. 3. Experience of effective partnership workings to deliver sustainable positive outcomes for RBH neighbourhoods 4. Ability to record performance and effectively evaluate data. 5. The ability to identify risks and be able to respond to managing the risk through appropriate action. 6. Analytical skills to investigate and assess situations to take appropriate actions

4 7. Self management skills to manage workloads to deliver expected outcomes. 8. Microsoft office suite skills to produce documents and correspondence to a professional and accurate standard. Good to have: Personal competencies: Must have: 1. Ability to maintain confidentiality. 2. Resilience able to work under pressure and remain effective. 3. Awareness and empathy of social issues that impact on our customers and the business. 4. The confidence and ability to assess situations and make decisions. 5. Negotiation and mediation skills to deliver successful outcomes. 6. Full UK driving licence and vehicle available for business use

5 Organisational competencies: Customer Focus has the commitment to putting customers first and ability to deliver a consistently high quality service Communicating & Influencing the ability to communicate spoken and written information clearly and effectively in a variety of formats with a diverse range of people. Takes account of their views and uses influence where necessary for a productive outcome. Working Efficiently and Effectively ensures own targets are completed. Delivering quality services which offer value for money within agreed timeframes. Being creative and practical in developing new ways of working to improve services for customers and partners Team Working Uses interpersonal skills to work co-operatively with colleagues, internal and external partners, working proactively across cultures and organisational boundaries, sharing information, new knowledge, innovation and ideas Embracing Change the ability to plan for, adapt to and work with a variety of situations, individuals and groups. It is having a positive attitude to change and the ability to identify opportunities to improve performance Respect the recognition and valuing of difference in the broadest sense. It is about creating a working culture and practices that recognise, respect, value and harness diversity for the benefit of the organisation and all individuals Commitment to the Organisation the ability to demonstrate understanding of and commitment to the organisation and the services it provides for our communities. It is about working with consistency, integrity, accountability and demonstrating this by being positive and professional at all times Date created: March 16 Author: Sarah Robinson