JOB DESCRIPTION. To assess, coordinate and review the planning and delivery of support to service users

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1 JOB DESCRIPTION 1. JOB DETAILS Job Title: Hours of Work: Reporting to Working Pattern: Salary Grade Salary Approval Date Support Planner As stated on Advert The relevant Assistant Manager, Team Leader or Service Manager Support Planners are based in support services working over 7 days each week. Workers are expected to offer support during the evening or at weekends as required. Grade 11 As stated on Advert Approved August MAIN PURPOSE OF THE JOB To assess, coordinate and review the planning and delivery of support to service users To build the skills and confidence of service users to empower them in maximising their independence To contribute to the achievement of contractual service obligations To work in partnership with other agencies to maximise service delivery In accommodation services ensure that clients and buildings are safe and secure 3. KEY TASKS 3.1 Face to Face To communicate effectively and appropriately To actively motivate and work creatively with service users

2 To maximise the impact of informal contact with service users Regularly discuss case management and/or support planning progress with your Line Manager 3.2 Support Be responsible for assessing and evaluating the needs of service users; recording relevant information specific to a person s support needs and coordinating referrals into the service To risk assess all referrals and develop appropriate risk management strategies enabling service users to take responsibility and address challenges. Ensure risk management strategies are clear and appropriate and are communicated to the rest of the support team To prepare agreed support plans with service users.support plans will be produced in agreed time scales, be SMARTER and involve the service user in all aspects of their support. To ensure that tasks identified in support plans are communicated to support workers and that these tasks are clear appropriate and agreed with the service user To ensure that service users understand their basic rights and engage with their responsibilities in relation to their support To enable service users to understand the requirements of independent living including budgeting, maintenance and use of leisure time To assist service users to maximise their income To empower service users to maintain their health and well-being To support service users to stay safe [harm to self, harm to others, harm from others] To help service users establish a network of support in the community and to access appropriate facilities and services To support service users in identifying education, training, volunteering and employment opportunities To meet with service users at a convenient location, at drop ins and surgeries or in their own homes To regularly review and update the documented support plan To ensure tasks relating to support delegated to Support Workers have been carried out effectively and within agreed timescales, through case reviews and contributing to file audits. To liaise appropriately with key partners, stakeholders and service providers to ensure appropriate support is offered to all service users To appropriately signpost service users to specialist agencies To start, maintain and end relationships with service users without causing harm whilst consistently maintaining professional boundaries To respects the rights and responsibilities of service users To maintains a professional distance from services users Where appropriate manage drop ins and surgeries ensuring service users are given appropriate advice to enable them to sustain their accommodation and to reduce the likelihood of them experiencing crisis To deliver training to service users either individually or in groups as required

3 In accommodation services To prepare and assist service users in dealing with any problems arising from their accommodation, including repairs, disputes with others and rent arrears To ensure that service users understand their basic rights and engage with their responsibilities in relation to their tenure In floating support Organise and facilitate housing support drop ins and surgeries across Nottinghamshire, acting as the principal worker, offering advice and assistance to people in housing crisis Maintain referral, drop in and surgery monitoring systems ensuring accurate records of people accessing the service and the type of support they require are kept up to date 3.3 Risk Management Carry out the practical tasks required of the job being continuously aware of any risks presented by the working environment and consistently acting in a way to minimise these risks Carry out a client risk assessment with every new service user identifying with them the risks presented by the service user and any environmental risk Complete agreed Risk Management Plans / Strategies ensuring these enable service users to take responsibility and address challenges. Ensure risk management strategies are clear, appropriate and relevant and are communicated to the rest of the support teams Regularly review risk assessments and risk management plans / strategies Continue to monitor client risk as part of support planning to re-evaluate their risk management strategy Liaise with appropriate support providers, stakeholders and partners to ensure risk is effectively managed Report concerns appropriately, such as adult and child safeguarding issues and substantial risk Actively engage in managing own risk adhering to the lone working procedures and electronic monitoring systems 3.4 Housing Management (in accommodation services) As a member of the team, to engage with the management of the building including controlling and recording access to and from the building following the booking in and welcoming procedures completing relevant monitoring for the service responding to telephone enquiries, correspondence and callers to the service carrying out regular health, safety and security checks of the building, and taking action to address any associated risks Where appropriate, to ensure that the terms of license or tenancy agreements, as

4 appropriate, are adhered to, and deal with any problems arising from this requirement. 3.5 Housing Services (in accommodation services) To respond to the tasks that arise connected with the utilities of the building To take responsibility for the facilities of the building including carrying out any necessary domestic tasks and ensuring delivery of maintenance such as the control of infection and pests In some accommodation services, to co-ordinate and supervise the preparation and cooking of meals the use of laundry facilities by clients at the service. carrying out minor repairs as necessary 3.6 Systems and Paperwork Support Plans/Needs Assessment/Risk Assessments to be completed accurately and within timescales Produce reports, including those for case reviews, Social Services, Probation and Court appearances To ensure that accurate records of work are kept as appropriate To be responsible for the administration of petty cash, filing systems, computers stationery and other office-based systems utilised by the service Follow Lone Working procedures Report incidents and accidents Accesses and appropriately uses Framework s IT systems Uses appropriate computer software dependent on the circumstances Follows organisational and service specific procedures and processes Complete any other reasonable task delegated by line management Contribute to and Maintain an accurate and clearly understood referral log of the progress of all applications to the service 3.5 Team Working For floating support Assist with case file reviews and contribute to file audits, helping to ensure support plans produced are to a high standard, accurate and up to date. Plan exist strategies for service users To work alongside team leaders and managers assisting them to develop regular work schedules for support workers based on agreed support plans. To work co-operatively with other members of the team, constructively contributing to team meetings, covering office duty and assisting with the smooth running of the service To ensure relationships with colleagues are formed and maintained within the

5 parameters laid down in the code of conduct To provide a user-friendly and accessible environment taking into consideration elements such as safety, tidiness and the welcoming nature of the surroundings. To effectively ensure that the service is delivered to a high standard Is willing to and does assist and cover for colleagues when they are absent Suggest ways to improve the job Be willing to attend working groups Mentor and support students and/or volunteers in the service 3.6 Personal Qualities Maintain organisational, client and colleague confidentiality at all times Be open and honest at all times Be familiar with Framework s Equality and Diversity Policy and demonstrate its objectives at all times Maintain good time keeping at all times Take responsibility for your own and others Health & Safety and report equipment faults and failures promptly to line management Follow the Code of Conduct Policy and reporting procedures Be willing to continue to learn and develop your skills by undertaking training appropriate to this role 4. BREADTH OF THE ROLE The individual performing this role will be required to plan and organise their own work. The complexities of activities demands co-ordination to effectively achieve the job s end results. The job holder will need to be aware of the activities of other jobs and services because their job activity either influences or is influenced by these. This role provides housing related support. Treatment and other specialist service are generally delivered through referral to and in partnership working with other agencies. The job holder will need to demonstrate flexibility to ensure that they engage with all service users in their service. The individual will be responsible for a case load and will be required to manage that case load effectively and fairly to deliver support to all their service users. In addition, the job holder will be required to undertake other related tasks, such as organising service user meetings; delivering training to service users and organising group activities with service users. The job holder will actively take responsibility for their own career development by taking on additional tasks and engaging with relevant training to enhance their own competence.

6 5. ORGANISATIONAL POSITION Service Manager Assistant Manager or Team Leader Support Planners Support Workers Trainee Gr11 Gr9 Possible Volunteer, Student or other learner 6. ROLE OF SERVICE To prevent homelessness and maximise sustainable independence for service users To achieve the contractual obligations of the service To work in partnership with local support providers and other agencies. 7. KEY PERFORMANCE INDICATORS The job holder will be expected to demonstrate competence in the role and this will be measured by their knowledge, productivity and performance, conduct and commitment. The job holder will have an understanding of risk management and how it relates to their role. The job holder will be expected to have read, applied and complied with Framework Policies and Procedures. The job holder will demonstrate good time management.