Wheatley Group is committed to Equality and Diversity. Location/Section

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1 LORETTO CARE JOB PROFILE Job Details Job Title Community Engagement Coordinator (Knightswood Connects) Location/Section Loretto Care / GHA premises in Knightswood area. Peripatetic across Knightswood Service Area Loretto Care Report to Community Engagement and Activities Lead and Livingwell Manager Grade Date Completed November 2017 Job Summary Loretto Care is committed to service excellence and believes that through developing effective communication and trusting relationships with the people we work for, we can draw on life experiences to co-create individualised personalised services. You will work within the principles of the Wheatley Group strategy and vision regarding supporting the people we work for to influence direction and development of Loretto Care. You will be based within the established Community Engagement and Activities Team. You will maximise involvement in all areas of community integration to promote and support wellbeing and quality of life for older people living the Knightswood area of Glasgow. You will develop and deliver community mapping to build on community integration. You will develop your knowledge of the Knightswood area to be a central contact point to signpost older adults to appropriate services, support and community groups. You will support people, local housing and care teams, and partners in the community to develop resources ensuring there is a shared awareness and understanding of legislation affecting older adults and what is available in the community. As a Community Engagement and Activities Coordinator you are expected to carry out your duties in line with the Organisation s Core Values and your terms and conditions of employment, while presenting in a way that is in line with the Codes of Practice laid out by the Scottish Social Services Council (SSSC). You will work with partner agencies to achieve the agreed outcomes of Knightswood Connects. Page1

2 Behaviours & Competencies Loretto s Core Values Person Centred Open Communicators Committed Quality Wheatley Group s Values Ambition Trust Community Excellence As a Community Engagement and Activities Coordinator you will demonstrate the following behaviours and competencies: Put people at the heart of everything we do. Recognise that each person we work for is unique; acknowledging the importance of promoting preferred communication styles in order to develop successful relationships. Non-judgemental, highly motivated and dedicated to the values of Loretto and the Wheatley Group Confident, and have resilience and a positive attitude towards the work you undertake. Open-minded; able to promote inclusion around the needs and aspiration of the individual. Trustworthy, reliable and have the ability to build therapeutic working relationships with the individuals you support and their family/carers. Able to work collaboratively with others to achieve the outcomes of the individuals you support Demonstrate professionalism, good time keeping skills, and enthusiasm for Social Care. Pro-active, forward thinking and able to promote an excellent service to the people we work for. Committed to the people we work for Self-motivated Enthusiastic Innovative and creative Strong belief in citizenship and social care values Strong belief that people should be allowed to make their own choices Support the people we work for to have the best quality of life Ability to see the wider picture and make good professional judgement Solution focussed outlook Page2

3 Person Specification Experience Essential Experience of working with vulnerable people and or life experience in supporting individuals who have Learning Disabilities, Addictions, Mental Health Issues, Children and Families, Tenancy Support or Homelessness issues. Enthusiasm and genuine interest in working with vulnerable people of various ages. Take a non-discriminatory approach Experience of community engagement and integration Experience of creating and facilitating group work Experience of community mapping, signposting and partnership working Desirable Experience of working as part of a team in a care setting IT skills Innovative and creative approach/problem solving skills Qualifications Essential Demonstrate the commitment and ability to work towards and achieve a relevant qualification as defined by the Scottish Social Services Council (SSSC) within a given timescale Desirable SVQ 2/3 Health and Social Care, HNC Social Care (post 2005) or any other relevant qualification in Health and Social Care. Other Desirable Driving licence and access to a car Job Outputs Performance output Includes the requirement to: Promoting and facilitating community mapping and integration to improve health and wellbeing and reduce social isolation Engage in mapping and promotion of community resources, activities and initiatives, supporting people to access these and contribute. Develop an active resource/directory of resources to share with the community making use of technology Work with people to support community integration, access to community resources, education, employability, voluntary opportunities, social activities and more. Work with the Community Engagement and Activities Team and local teams to positively engage the people and assist them in working towards desired outcomes. Page3

4 Build on volunteer recruitment underway at Loretto Care to achieve positive outcomes through peer volunteers, intergenerational volunteers and external volunteers. Promote the service to the wider community to generate referrals from different stakeholders and partners. Support performance improvement and recognition across the Organisation and outcomes set out by Knightswood Connects. Accurately record the effectiveness of events, activities and record the achieved outcomes of any activities. Create innovative and accessible means for generating feedback from people and partners within the community Track progress in terms of referrals, partners, positive outcomes and case studies to report back to Knightswood Connects. Support the Community Engagement Lead and Participate in regular supervision. Design a work plan with the CEA Lead and colleagues from Knightswood Connects identifying key targets and focus areas. Participate in regular supervision and development opportunities with the Community Engagement and Activities Lead or relevant supervisor. Confidentiality Ensure confidentiality is observed and respected at all times, and all paperwork is completed within agreed timescales. Contribute to the success of the team Adhere to Loretto s Organisational policies and procedures. Carry out any other responsible duties as required by the organisation. Bring to the attention of the Service Management Team any issues of concern or note which has an effect either directly or indirectly on the people we work for, staff members or the Organisation. Compliance with professional, regulatory, statutory and corporate requirements Comply with and implement all Loretto and Wheatley Group policies and procedures. Act ethically and with integrity Work with the Assurance Team and Care Services Improvement Manager to audit, promote and improve service performance Work within National Care Standards and participate in the Inspection process carried out by the Care Inspectorate. Page4

5 Interdependencies People we work for Families Carers Knightswood Connects External Community Groups Local Community and religious organisations Community Engagement and Activity Team Living Well Managers Health and Wellbeing Team Leaders and Managers Area Care Managers Service Development Leads Care Services Improvement Manager Head of Care Wheatley Group Communications Team Wheatley Community Governance Team Page5