Job Description Cleaning Services Team Leader

Transcription

1 Job Description Cleaning Services Team Leader Salary Grade: 5 Job Family: Property Services Directorate: Department/Section: Reports to: Responsible for: Asset Management Estate Rangers and Cleaning Services Estate Services and Cleaning Team Manager Cleaners x 23(approx.) Job purpose: To be directly responsible for the supervision of the cleaning team to ensure the cleaning service across the business, both in head office and off site locations consistently meets the agreed standards and adhering to the expected Health & Safety and environmental requirements. Core responsibilities: Directly responsible for the daily cleaning schedules of the Head Office employees Ensure that all Schemes and Short Stay Accommodation and Head Office are cleaned to the required Service Standards To operate a scheduled cleaning maintenance programme for the Schemes, Short Stay Accommodation and Head Office. Arrange cover and to fill in for short term employee shortages for sickness, holiday or vacancies by additional time or other infill arrangements (In-house) To undertake cover cleans when required To arrange and undertake adhoc works i.e. Deep cleans, hard floor, carpet and soft furnishing cleans as and when requested Plan, organise and conduct quarterly team meetings and monthly one to one performance meetings To take direct responsibility, on behalf of the Estates Services & Cleaning Team Manager, to ensure the cleaning team understand Health & Safety working requirements and the associated risks. To ensure all e-learning is completed by the cleaning team on time, assisting where necessary to explain processes and ensure complete understanding.

2 Report all individual performance concerns to the Estate Services and Cleaning Team Manager with relevant supporting documentation. Directly responsible for site packs and information relating to COSHH, SSOW and Safety Data Sheets, to produce and maintain packs with all relevant information. To ensure accurate Communications Logs are in place in Schemes, Short Stay Accommodation and Head Office Monitor and follow up requests To conduct audits (sites, cleaning cupboards, standards) and report back to the cleaning team member following up on any actions and recommendations. Meet with the Estate Services and Cleaning Team Manager monthly Schedule Estate Ranger calls when required and to cover for leave, sickness or when the Rangers team are short staffed To read and respond to s, order cleaning materials, initiate and respond to meeting requests, update head office waste charts, report damage to fittings, fabric of the building or equipment Key relationships: Will be required to build and maintain working relationships with the following key contacts: o Estate Services and Cleaning Team Manager, Cleaning and Estate Ranger teams o Supported Housing teams including Team Leaders, Scheme Managers, Short Stay Accommodation Coordinators o Repairs team o Facilities & H&S team and HR Dimensions: Direct line supervision of 23 cleaners. Responsibility of head office cleaning materials budget per annum Cleaning Services Team Leader has authority to make decision regarding the normal day-today tasks of the team. Additional information: Cross Keys Homes is committed to safeguarding adults promoting their welfare. All employees and volunteers are expected to share this commitment. The organisation follows safe recruitment practices and the post requires an Enhanced Disclosure and Barring Service check. Page 2 of 5

3 No job description can cover every issue which may arise and the post holder is expected to carry out other duties as required from time to time. Person specification Requirements Essential Desirable Criteria Criteria Knowledge and experience Describe the knowledge and experience required to do the job. Is there particular knowledge required e.g. of particular regulations and procedures? What relevant experience is required? Willingness to undertake any necessary training. Experience of commercial cleaning Awareness of the Health & Safety at work act Experience of managing customer expectations In depth understanding of responsibilities under the Health & Safety at Work Act. Understand provisions of COSHH Regulations Basic IT Skills including a working knowledge of Microsoft Office packages Effective user of Microsoft Office packages Skills and abilities Describe the skills and abilities required to do the job effectively Ability to lead and motivate a team of cleaners. Flexible and approachable attitude with awareness and attention to detail. Able to adapt to different working environments Ability to utilise present team resources and workloads during short term absences, i.e. annual leave Page 3 of 5

4 including operating within a corporate office Customer service orientated with the desire to exceed expectations Demonstrates a can-do attitude both in words and action, at pace Ability to communicate effectively with team members, colleagues and with external customers A self-starter who uses initiative to problem solve and create solutions Skilled in prioritising and organising own workload Manage team meetings and carry out individual review meetings with the cleaning team Able to use industrial carpet cleaners Highly proficient in verbal & written English Personal behaviours and style We look for people who are committed to and demonstrate our core values of: Action: Getting things done while being accountable. Delivering on objectives and taking responsibility for the service. A positive attitude. Commitment: Putting customers first. Being customer focussed; delivering excellent services to external and internal customers. Adopting a flexible approach. Excellence: Always striving to be the best. Continuously reviewing the service and improving efficiency. Exceeding our targets and improving standards. Integrity: Honest and open in everything we do. Maintaining our code of conduct and acting professionally at all times Teamwork: Working together to deliver. Building and maintaining excellent working relationships with internal managers/teams and external stakeholders; ensuring our corporate objectives are met. Communication and Influence: Ability to communicate clearly and effectively with a diverse range of people and take account of their views. Uses well-reasoned arguments to convince and persude where necessary to achieve a win-win solution. Page 4 of 5

5 Qualifications Please state the level of education and professional qualifications and/or specific occupational training required A good general standard of education Willing to undertake Health & Safety at Work training and fire marshal training Additional requirements Detail any additional requirements for the role e.g. able to work shift patterns including bank holiday nights and weekends, Must hold full current UK driving license Etc. Ability and flexibility to work outside of normal working hours to provide stand-by cover at short notice in the event of sickness, leave or other absences from colleagues Ability to travel independently to undertake visits in Peterborough and surrounding districts Maintain a full, current driving licence and have access to own transport Willingness to hold and maintain an enhanced DBS check Document control: JD & Person Spec prepared by: Lucy Hearth Date: 21/08/2017 JD authorised by (Director): Lawrence Ella Date: JD authorised by (HR): Sonja Powell Date: 22/08/2017 Date last evaluated: August 2017 Page 5 of 5