Crime Bureau Investigator (Essex HQ - Chelmsford)

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1 Crime Bureau Investigator (Essex HQ - Chelmsford) Reference: Closing date: Essex Police Headquarters Full time 37 hours per week, rotating shifts covering 24 hours, 365 days per year (6 on 4 off, 10 week pattern) 17,361-23,277 per annum plus shift allowance and weekend working enhancements Permanent - Full Time Scale 3-5 (Progression Criteria Applies) Job Summary It's vital that members of the public and other police officers can depend on people like you to be accurate, efficient and effective in completing crime reports, yet understanding and reassuring when it comes to customer service. As part of our team, you'll receive calls from members of the public and police officers and complete crime reports accurately, answering their enquiries and updating accordingly. It will see you evaluating the urgency of calls and public vulnerability, whether they're reporting a crime or a missing person, so that we can make sure we allocate the right police resources. Where necessary, you'll begin preliminary office or telephone investigations about reported crime. You'll be a main contact for people at potentially distressing times, so you'll need a talent for questioning and communicating reassuringly, helpfully and with empathy when you're advising victims of crime. We'll also be looking for evidence that you re a good decision maker who enjoys working with others and serving the public both over the phone and by providing excellent administrative support. Perhaps you've gained that experience in a contact centre, emergency service or customer service environment. You may even have handled some investigative work before, but you'll certainly have computer skills. If you're highly-motivated, adaptable and keen to play your part, you could make a valuable contribution to policing in the region in this incredibly rewarding role. We reserve the right to close this vacancy early should high numbers of applications be received. If you have any questions or need further information about the role, please contact Essex Police recruitment on recruitment@essex.pnn.police.uk This post is open to British citizens, nationals of the EEA or commonwealth citizens who have no time limit on their stay in the UK, and who have lived in the UK continuously for the past three years. Essex Police is an equal opportunities employer.

2 If you require any assistance or further information regarding this opportunity please contact Essex Police recruitment on 101 Ext or alternatively This post is open to British citizens, nationals of the EEA or commonwealth citizens who have no time limit on their stay in the UK, and who have lived in the UK continuously for the past three years. Essex Police is an equal opportunities employer. Communications with Essex Police may be recorded for monitoring purposes.

3 Crime Bureau Investigator (Essex HQ - Chelmsford) Main Purpose of Role To receive the report of crimes and reports of missing persons from the public and Police Officers; complete reports accurately. Ensure compliance with NCRS standards and relevant policies. Where necessary amend errors identified during the quality control process. To answer enquiries about reported crimes and commence preliminary investigations. Conduct Desk Based and telephone investigations into reported crime in accordance with the solvability template and the Essex Police Crime Investigation Model. Ensuring that the crime is recorded in accordance with current Force policies. Personal Qualities and Skills The post holder will be expected to work unsocial hours. This may include a full shift system covering 24 hours, 365 days per year. The shift patterns may occasionally have to be varied to meet operational requirements. Desirable: Previous investigative experience, experience in a contact centre, emergency service or customer service environment Experience of a target driven customer service environment (or relevant qualifications or experience that evidence that the post holder has the ability to perform the role.) This post is deemed to be a designated post. Vetting clearance is a pre-requisite of employment in designated posts and the post holder will be subject to management vetting assessment every 7 years. National security vetting clearances are reviewed every 10 years. Main Responsibilities The following indicates the main responsibilities and accountabilities for the role. You will be expected to undertake those appropriate to local structure and requirements. You may also be required to undertake other reasonable duties commensurate with your grade. Evaluate urgency of call and priorities according to grading policy. Ensure dissemination of information to the correct investigating district. Assess the vulnerability of a member of the public and where necessary trigger dispatch or attendance of police resources. Provide help, advice and reassurance to victims ensuring that their needs are properly assessed and represented. Through effective questioning, identify the existence of physical and forensic evidence and/or potential witnesses and trigger the attendance of police resources as necessary. Apply the Solvability Template during a Desk Based Investigation. Through flexible and committed teamwork, ensure the provision of an efficient and high quality customer focused service to both internal and external customers. To deal empathically with callers to the Force to obtain the required information to enable the effective prioritisation of calls and actions. Promote effective communication maximising the contribution of individuals and teams to enable Force objectives to be met.

4 Maintain a working knowledge of all relevant IT systems including PNC, CrimeFile, Athena, STORM, Intelligence etc. Maintain an up-to-date knowledge of NCRS, Force orders, standards, policies and legislation impacting the role. Updated April 2014 Vetting Management Vetting required. Competencies Behaviours Decision Making Practitioner Gathers, verifies and assesses all appropriate and available information to gain an accurate understanding of situations. Considers a range of possible options before making clear, timely, justifiable decisions. Reviews decisions in the light of new information and changing circumstances. Balances risks, costs and benefits, thinking about the wider impact of decisions. Exercises discretion and applies professional judgement, ensuring actions and decisions are proportionate and in the public interest. Openness to Change Practitioner Positive about change, adapting rapidly to different ways of working and putting effort into making them work. Flexible and open to alternative approaches to solving problems. Finds better, more cost-effective ways to do things, making suggestions for change and putting forward ideas for improvement. Takes an innovative and creative approach to solving problems. Professionalism Practitioner Acts with integrity, in line with the values and ethical standards of the Police Service. Takes ownership for resolving problems, demonstrating courage and resilience in dealing with difficult and potentially volatile situations. Acts on own initiative to address issues, showing a strong work ethic and demonstrating extra effort when required. Upholds professional standards, acting honestly and ethically, and challenges unprofessional conduct of discriminatory behaviour. Asks for and acts on feedback, learning from experience and developing own professional skills and knowledge. Remains calm and professional under pressure, defusing conflict and being prepared to step forward and take control when required. Public Service Practitioner Demonstrates a real belief in public service, focusing on what matters to the public and will best serve their interests. Understands the expectations, changing needs and concerns of different communities, and strives to address them. Builds public confidence by talking with people in local communities to explore their viewpoints and break down barriers between them and the police. Understands the impact and benefits of policing for different communities, and identifies the best way to deliver services to them. Works in partnership with other agencies to deliver the best possible overall service to the public. Service Delivery Practitioner Understands the organisation's objectives and priorities, and how own work fits into these. Plans and organises tasks effectively, taking a structured and methodical approach to achieving outcomes. Manages multiple tasks effectively by thinking things through in advance, prioritising and managing time well. Focuses on the outcomes to be achieved, working quickly and accurately and seeking guidance when appropriate. Working with Others Practitioner Works co-operatively with others to get things done, willingly giving help and support to colleagues. Is approachable, developing positive working relationships. Explains things well, focusing on the key points and talking to people using language they understand. Listens carefully and asks questions to clarify understanding, expressing own views positively and constructively. Persuades people by stressing the benefits of a particular approach, keeps them informed of progress and manages their expectations. Is courteous, polite and considerate, showing empathy and compassion. Deals with people as individuals and addresses their specific needs and concerns. Treats people with respect and dignity, dealing with them fairly and without prejudice regardless of their background or circumstances.

5 Values Technical Competencies Conduct Investigation 1 - Investigation 1 - Conduct Investigation - Investigation - Conduct the investigation and scene preservation with the relevant investigation policies and legal requirements, and within the required timescales. Demonstrate support for victims and witnesses and recognise any possible impact on the community. Gather intelligence to support polic 56 - Intelligence 56 - Gather intelligence to support policing objectives - Intelligence - Gather intelligence to facilitate the achievement of crime and disorder reduction objectives. Ensure intelligence is obtained ethically and in accordance with the relevant legislation, policy, protocols and codes of practice. Input, retrieve and present data Administrative Support Input, retrieve and present data using a computer - Administrative Support - Enter information correctly using an appropriate computer system, in accordance with legislative requirements and Force policy. Retrieve and present information in a suitable format and supply to relevant personnel. Maintain a record management system Administrative Support Maintain a record management system - Administrative Support - Record, store and supply information in accordance with organisational policy and legislative requirements. Monitor quality of service provision Managing the Organisation Monitor the quality of service provision - Managing The Organisation - Monitor the effectiveness and quality of service being provided against set standards. Identify areas for improvement and potential shortfalls and make appropriate recommendations inline with organisational policy. Prepare and print docs using a pc Administrative Support Prepare and print documents using a computer - Administrative Support - Present information accurately and in an appropriate format using a computer. Comply with organisational procedures. Process telephone calls Managing the Organisation Process telephone calls - Managing The Organisation - Process information and enquiries sensitively and professionally in line with Charter Standards and organisational policy. Provide care for victims 74 - Investigation 74 - Provide care for victims and witnesses - Investigation - Ensure that the necessary care for victims and witnesses is provided in an ethical and empathic manner and in accordance with the legislation, policies and procedures. Provide customer service Managing the Organisation Provide customer service - Managing the Organisation - Provide and promote service to customers in a professional manner in line with organisational policy and legislative requirements. Provide specialist advice Managing the Organisation Provide specialist advice and knowledge - Managing the Organisation - Provide specialist advice and knowledge to colleagues, partners and other individuals and agencies to support the achievement of organisational objectives and enable compliance with organisational policy. monitor crime/ incident reporting 8 - Investigation 8 - Monitor and evaluate the quality of crime/incident reporting - Investigation - Undertake regular and comprehensive quality control checks in order to ensure crime / critical incident reports contain all relevant information and comply with Home Office Counting rules.

6 National Occupational Standards