DIRECTORS FORUMS SUMMITS WEBINARS LEADERSHIP FORUMS DIGITAL MEDIA

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1 DIRECTORS FORUMS SUMMITS WEBINARS LEADERSHIP FORUMS DIGITAL MEDIA MEDIA INFORMATION 2016 Showing organisations how effective joined-up customer and employee engagement strategies can drive improved performance and profitability #EngageCustomer

2 OUR SPONSORS INCLUDE:

ABOUT ENGAGE CUSTOMER Since 2009 Engage Customer has been helping our global community of over 35,000 leaders in the customer space to devise and implement winning customer and employee engagement

They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels,

3 ABOUT ENGAGE CUSTOMER Since 2009 Engage Customer has been helping our global community of over 35,000 leaders in the customer space to devise and implement winning customer and employee engagement strategies. Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. Engage Customer provides its community with a series of hugely successful and recognised leadership events, including Directors Forums, top level leadership roundtable discussions and the must attend annual Customer Engagement Summit. All of these faceto-face activities are supported by our dynamic website weekly newsletter alerts, ground breaking webinars and digital marketing opportunities. Engage Customer is part of Engage Business Media Ltd, the parent company to the Engage Employee portfolio of events and media including the Employee Engagement Summit. Sponsorship Enquiries: Sales Director: Nick Rust nick.rust@ebm.media Direct: Mobile: Sponsorship Sales: Claire O Brien claire.obrien@ebm.media Direct: Speaker Enquiries: Editorial Director: Steve Hurst steve.hurst@ebm.media Direct: M:

4 JOB FUNCTION % Directors, Senior Execs, Management and Heads of responsible for: CEO/MD 9 CUSTOMER SERVICE 35 MARKETING SOCIAL MEDIA 11 2 INDUSTRY % CRM CIO/CTO SALES OPERATIONS HR CONTACT CENTRE OTHERS GOVERNMENT & PUBLIC SECTOR ENERGY & UTILITIES IT/TELECOMS FINANCIAL SERVICES/INSURANCE MANUFACTURING RETAIL LEISURE & TOURISM TRANSPORT & LOGISTICS BUSINESS SERVICES HEALTHCARE & PHARMACEUTICAL OTHER COUNTRY % UK REST OF EUROPE USA & CANADA SOUTH AMERICA AFRICA MIDDLE EAST APAC OTHER OUR COMMUNITY Engage Customer has an extensive global community of over 35,000 leaders in the customer space to devise and implement winning customer and employee engagement strategies. ENGAGE CUSTOMER MEMBERS 35,000 DELEGATES AT OUR DIRECTORS FORUMS ATTENDANCE AT THE CUSTOMER ENGAGEMENT SUMMIT 600 SENIOR DELEGATES AT OUR LEADERSHIP FORUMS BETWEEN 10 TO 15 REGISTRATIONS TO OUR WEBINARS 200 TO ,000 WEEKLY NEWSLETTER RECIPIENTS MONTHLY WEBSITE VISITORS 14,000 AVERAGE WEBSITE MONTHLY IMPRESSIONS 136,200

WEBINARS LEADERSHIP FORUMS Our webinars provide an effective and cost effective way of generating high quality leads with demonstrable ROI whilst educating a senior audience of specialists relevant

We provide full contact details of delegates for effective follow up discussions. Now available, video webinars, providing an even more engaging discussion format.

5 WEBINARS LEADERSHIP FORUMS Our webinars provide an effective and cost effective way of generating high quality leads with demonstrable ROI whilst educating a senior audience of specialists relevant to your product/service. This educational channel enables you to communicate with prospective clients and provides engagement both online during the webinar and offline post event. We provide full contact details of delegates for effective follow up discussions. Now available, video webinars, providing an even more engaging discussion format. Sponsorship includes: Promotion to the Engage Customer community Hosted by editorial director Webinar available for your own use Hosted online at EngageCustomer.com for 6 months Pre and Post event promotion through weekly newsletter Full database of delegate contact information provided Webinar survey option available additional 499 Technical rehearsal 6,000 + VAT / Audio 10,000 + VAT / Video A real-time opportunity enabling sponsors to communicate and extensively engage with a high quality audience of between 10 and 15 senior delegates. Leadership Forums enable extensive discussions in a think tank environment, during a morning or afternoon raising the profile of your company and its products/services. These half day events are an ideal place to raise your views and implement discussions around a particular topic of your choice. A fantastic opportunity to spend substantial time with targeted potential clients. Flexibility of venue with an evening dinner option at a restaurant of your choice or breakfast meetings at the start of the day. Sponsorship includes: Choice of discussion topic Hosted by editorial director Chaired by recognised industry figure Bespoke invitations to targeted audience Database of delegate contact information provided PDF Roundtable report provided for your own use Coffee and refreshments provided 9,000 + VAT (plus venue cost) Sponsorship Enquiries: Sales Director: Nick Rust nick.rust@ebm.media Direct: Mobile: Sponsorship Sales: Claire O Brien claire.obrien@ebm.media Direct: Speaker Enquiries: Editorial Director: Steve Hurst steve.hurst@ebm.media Direct: M: #EngageWebinars

DIRECTORS FORUMS The Directors Forums have over the past seven years established a reputation for world class content from across business sectors and include leading edge case studies and high

The forums have raised the bar attracting senior professionals from across the enterprise reflecting their thought leading approach, and have set the standard for others to follow.

our community. Commercial opportunities available include providing prime speaking opportunities, contact details, lead generation, exhibition packages, sponsored roundtables and more.

6 DIRECTORS FORUMS The Directors Forums have over the past seven years established a reputation for world class content from across business sectors and include leading edge case studies and high levels of delegate interaction. The forums have raised the bar attracting senior professionals from across the enterprise reflecting their thought leading approach, and have set the standard for others to follow. Our sponsorship packages provide an effective and extensive solution to engage with the audience providing long lasting relationships with included marketing and branding activities reaching out to our community. Commercial opportunities available include providing prime speaking opportunities, contact details, lead generation, exhibition packages, sponsored roundtables and more. SPONSORSHIP OPPORTUNITIES: PLATINUM PACKAGE: 12,000 Everything included in Gold Sponsorship package plus: Contact details of all delegates Prominent Platinum Sponsor branding QUICK FACTS: 100+ Senior delegates 12+ Presenters 1 Day event Roundtable Sessions 20 minute presentations Followed by networking drinks GOLD SPEAKER SPONSOR: 8,000 Prime case-study presentation slot Representation on panel debate 2 x Full time staff registrations ( 995 each) 10 x End user full time registrations ( 495 each) Exhibition banner stand and table Banner stand at event entrance Branding on event signage at venue Distribution of marketing material Branding on event guide Print and online branding presence Branding included on promotional forum alerts

WHO WILL ATTEND: Directors, Senior Execs, Management and Heads of responsible for

11 MAR 2016 FUTURE OF THE CONTACT CENTRE LEADERS FORUM FRIDAY 11TH MARCH 2016

MAY 2016 VOICE OF THE CUSTOMER DIRECTORS FORUM THURSDAY 12TH MAY 2016 SILVER

expert) Choice of discussion topic Contact details provided of attendees 60 minute

registrations ( 495 each) Banner stand at event entrance Branding on event signage at

branding presence Branding included on promotional forum email alerts 23 JUN 2016

EXHIBITOR PACKAGE - 4,000 Space for roller banner stand Table provided 2 x Full time

Branding on event signage at branding presence 23 SEP 2016 CUSTOMER ENGAGEMENT

00 Available on ipad, ipad mini and iphone 2 x Device license provided (bundle

title, Email, Telephone number, Industry Real-time reporting Database provided with

7 WHO WILL ATTEND: Directors, Senior Execs, Management and Heads of responsible for customer and employee engagement. 11 MAR 2016 FUTURE OF THE CONTACT CENTRE LEADERS FORUM FRIDAY 11TH MARCH 2016 Delegate roles include: Customer Service Customer Experience Customer Insight Customer Strategy Digital Customer Experience Customer Loyalty Contact Centre Social Media CRM Marketing Direct Marketing Digital Marketing Specialists HR Operational 12 MAY 2016 VOICE OF THE CUSTOMER DIRECTORS FORUM THURSDAY 12TH MAY 2016 SILVER ROUNDTABLE SPONSOR - 6,000 Table of 10 (8 delegates) Sponsor hosted (Plus: Industry expert) Choice of discussion topic Contact details provided of attendees 60 minute session 2 x Full time staff registrations ( 995 each) 10 x End user full time registrations ( 495 each) Banner stand at event entrance Branding on event signage at venue Distribution of marketing material Branding on event guide Print and online branding presence Branding included on promotional forum alerts 23 JUN 2016 CUSTOMER EXPERIENCE STRATEGY AND INNOVATION LEADERS FORUM THURSDAY 23RD JUNE 2016 EXHIBITOR PACKAGE - 4,000 Space for roller banner stand Table provided 2 x Full time staff registrations ( 995 each) 10 x End user full time registrations ( 495 each) Branding on event signage at venue Distribution of marketing material Branding on event guide Print and online branding presence 23 SEP 2016 CUSTOMER ENGAGEMENT TRANSFORMATION DIRECTORS FORUM FRIDAY 23RD SEPTEMBER 2016 LEAD CAPTURE APP Available on ipad, ipad mini and iphone 2 x Device license provided (bundle packages available) Scan the attendee badge to release contact details - Name, Job title, , Telephone number, Industry Real-time reporting Database provided with all information post event 21 OCT 2016 CUSTOMER ENGAGEMENT IN FINANCE & RETAIL FORUM DIRECTORS FORUM FRIDAY 21ST OCTOBER 2016

CUSTOMER ENGAGEMENT SUMMIT 2016 FRIDAY, 2 DECEMBER 2016 VICTORIA PARK PLAZA, LONDON ANNUAL SUMMIT The only joined-up customer experience event to drive successful customer and employee engagement

8 CUSTOMER ENGAGEMENT SUMMIT 2016 FRIDAY, 2 DECEMBER 2016 VICTORIA PARK PLAZA, LONDON ANNUAL SUMMIT The only joined-up customer experience event to drive successful customer and employee engagement strategies for organisations looking to improve customer retention, loyalty and business performance and profitability. The Customer Engagement Summit is now in its 5th year and recognised as the largest Customer and Employee engagement event in the Uk. In 2015 was once again a huge success held in Central London and attended by 600 c-level delegates. The Summit attracts superlative feedback from attendees and provides a heady mix of world class case studies across industry sectors. The summit once again showcases organisations who are getting their customer and employee engagement strategies right, interactive presentations, workshops, panel debates featuring leading practitioners, economists and academics from around the globe and a host of high level but informal peer to peer networking opportunities, round table sessions and a post event networking party. We are now operating in a truly digital business environment and we have to be where our customers are, use insight and analytics to know who they are and offer them seamless and relevant service online, offline, social and mobile. Artificial Intelligence, the Internet of Things, Robotics and new business models will change the way we work and engage with our colleagues and customers. It has never been more important to take a holistic view of our customers. The Customer Engagement Summit will highlight these rapid changes in customer behaviour and what is needed to stay on track. The aim of the Summit is for delegates to go back to their organisations armed with all the tools, strategies and techniques they need to deliver successful customer and employee engagement strategies over the long term for sustainable competitive advantage. BEST CUSTOMER EXPERIENCE EVENT I HAVE EVER ATTENDED VIRGIN ATLANTIC WHO WILL ATTEND: Directors, Senior Execs, Management and Heads of responsible for customer and employee engagement, roles include: Customer Service Customer Experience Customer Insight Customer Strategy Digital Customer Experience Customer Loyalty Contact Centre Social Media CRM Marketing Direct Marketing Digital Marketing Specialists HR Operational

SPONSORSHIP OPPORTUNITIES: PLATINUM: 16,000 Everything included in Gold Sponsorship package plus Contact details of all delegates Prominent Platinum Sponsor branding QUICK FACTS:

Branding on event signage SEMINAR STREAMS Evolution of Voice of the Customer Customer Engagement in the Retail Sector Customer Engagement in Financial Services Employee Engagement

Customer Engagement Transformation SILVER ROUNDTABLE SPONSOR: - 8,000 Table of 10 (8 places for delegates) Sponsor hosted and place for industry expert Choice of discussion topic

25% Discount on event guide advertising 10 x End user delegate places (worth 495 each) Branding on event signage CONFERENCE EXPO PACKAGE - 4,000 No need to bring your own stand

messaging Eliminates stress and time in dealing with putting stand up and taking down Open format to encourage networking 2 x Full time registrations for staff ( 995 each) Company

00 Available on ipad, ipad mini and iphone 2 x Device license provided (bundle packages available) Scan the attendee badge to release contact details - Name, Job title, Email,

9 SPONSORSHIP OPPORTUNITIES: PLATINUM: 16,000 Everything included in Gold Sponsorship package plus Contact details of all delegates Prominent Platinum Sponsor branding QUICK FACTS: 600+ Senior Delegates 60+ Presenters 3 x Seminar Halls Roundtable Sessions Exhibition Hall Followed by Drinks Party GOLD SPEAKER SPONSOR: 12,000 Prime case-study presentation slot Conference Expo Stand 3 x Full time registrations for staff ( 995 each) 10 x End user delegate places ( 495 each) Logo on website Video footage of presentation provided for your own use Branding on front page of event guide Marketing material in delegate bag Full page advert in event guide Company logo and contact details in event guide (100 words) Branding on event signage SEMINAR STREAMS Evolution of Voice of the Customer Customer Engagement in the Retail Sector Customer Engagement in Financial Services Employee Engagement Future of Work Social Customer Engagement Technology Innovation Omnichannel Internet of things Customer Journey Evolution of the Contact Centre Outsourcing Customer Services Customer Engagement Transformation SILVER ROUNDTABLE SPONSOR: - 8,000 Table of 10 (8 places for delegates) Sponsor hosted and place for industry expert Choice of discussion topic 3 x 40 minute roundtable sessions throughout the day 2 x Registrations for Roundtable Host and Chair (worth 995 each) Company logo and contact details in event guide (100 words) 25% Discount on event guide advertising 10 x End user delegate places (worth 495 each) Branding on event signage CONFERENCE EXPO PACKAGE - 4,000 No need to bring your own stand Simply turn up and go then walk away post event Just send us your graphics, we print, build and dismantle for you Event specific graphics delivering strong branded and tailored messaging Eliminates stress and time in dealing with putting stand up and taking down Open format to encourage networking 2 x Full time registrations for staff ( 995 each) Company logo and contact details in event guide (100 words) 10 x End user delegate places ( 495 each) LEAD CAPTURE APP Available on ipad, ipad mini and iphone 2 x Device license provided (bundle packages available) Scan the attendee badge to release contact details - Name, Job title, , Telephone number, Industry Present company literature such as pdfs straight from the ipad Pre-loaded questionnaires available Database provided with all information post event OTHER SPONSORSHIP OPPORTUNITIES: Networking Party Lanyards Inserts in delegate bags

BANNER ADVERTS Effective advertising on the home page of the website, banner adverts are on a rotational basis. Sold per calendar month, discounts are available dependent on advertising periods.

10 BANNER ADVERTS Effective advertising on the home page of the website, banner adverts are on a rotational basis. Sold per calendar month, discounts are available dependent on advertising periods. Banner advert size (780 x 120 pixels) Includes hyperlink to your website VAT Per Month BUTTON ADVERTS High visibility advertising ensuring your advert is always seen and available on the home page of the website. An ideal format for white paper downloads and directing traffic to your own site. Sold per calendar month and discounts available dependent on the advertising periods. Button advert size (336 x 280 pixels) Includes hyperlink to your website 1, VAT Per Month IN CONVERSATION WITH In-depth interview with advertorial control. Is there an industry figure, a senior individual within your organisation or a story you would like to promote? Published for a period of time in a prime location on the home page, attracting substantial traffic with high visibility. Feature available within the news section thereafter. Advertorial control Author picture Video option available 2,495 + VAT NEWSLETTER SPONSORSHIP The Engage Customer weekly newsletter is delivered to the entire community of senior level industry professionals. This attractive and extensive audience of over 34,000 makes for a responsive and highly targeted number of prospective clients. Sponsorship includes: Banner advert with hyperlink to your website (780 x 120 pixels) Company logo with hyperlink Sponsors word 40 word company description VAT Per Week DIGITAL MEDIA Engage Customer is a leading source and authority in the customer and employee engagement marketplace. QUICK FACTS: Newsletter recipients 34,000 Average impressions 136,200 Monthly visitors 14,000 Twitter followers 2,161 LinkedIn members 1,278 With a UK, European and Global user base it carries breaking news, events, daily articles, research, white papers, analysis, insights, video, interviews and respected thought provoking content across our multiple platforms and social communities. Attracting substantial traffic and unique visitors per month to our website making it an indispensable resource of information for the industry and continuing to grow our social media communities on platforms such as Twitter, LinkedIn and Google+. We provide a number of commercial digital opportunities providing access to these audiences including advertorial opportunities, newsletter sponsorship and website advertising. Sponsorship Enquiries: Sales Director: Nick Rust nick.rust@ebm.media Direct: Mobile: Sponsorship Sales: Claire O Brien claire.obrien@ebm.media Direct: Speaker Enquiries: Editorial Director: Steve Hurst steve.hurst@ebm.media Direct: M: #EngageCustomer

11 YOUR EVENTS ARE ALWAYS SOME OF THE BEST I ATTEND HICKMAN DAVIES ASSOCIATES IF YOU ONLY GO TO ONE CUSTOMER EXPERIENCE EVENT EACH YEAR, GO TO THIS ONE! THE BEST LINE UP OF TOPICS AND SPEAKERS I'VE COME ACROSS. MERCHANTS GOOD QUALITY SPEAKERS, EXCELLENT EVENT AVIVA ENGAGING, INTERESTING AND VARIED IN EQUAL MEASURE. HIGHLY RECOMMENDED! BRAINLOOP SOME EXCELLENT, INSPIRING SPEAKERS FROM WHOM WE CAN ALL LEARN A LOT OVUM BEST CUSTOMER EXPERIENCE EVENT I HAVE EVER ATTENDED VIRGIN ATLANTIC

12 MEDIA INFORMATION 2016 For more information please contact: Sponsorship Enquiries: Sales Director: Nick Rust Direct: Mobile: Sponsorship Sales: Claire O Brien claire.obrien@ebm.media Direct: Speaker Enquiries: Editorial Director: Steve Hurst steve.hurst@ebm.media Direct: M: Engage Customer is part of Engage Business Media Ltd. Engage Business Media, Nicholson House, 41 Thames Street, Weybridge, Surrey, KT13 8JG Mainline: Website:

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