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1 Internatinal Assciatin f Outsurcing Prfessinals (IAOP) Midwest Chapter and University f Missuri St. Luis (UMSL) Offer the IAOP Certified Outsurcing Prfessinal (COP) Master Class and Gvernance Wrkshp: W hen: Mnday, Nvember 8, 2010 thrugh Thursday, Nvember 11, :00 am t 5:00 pm CDT W here: On the Campus f University f Missuri St. Luis. 401 Scial Sciences Building Tuitin: The fee fr bth the 3 Day COP Master Class and 1 Day Gvernance Wrkshp are ffered fr a cmbined bundled discunted fee f $3,300 per student fr IAOP Crprate and/r Individual Prfessinal Members and $3,800 fr nn-members. Fr additinal infrmatin r registratin, cntact Matt Shcklee at: matt.shcklee@iap.rg r Prfessr Mary Lacity at: mary.lacity@umsl.edu The COP Master Class and Gvernance Wrkshp set the stage fr prfessinals wh aspire t lead utsurcing business initiatives at all levels f the rganizatin and n a glbal basis. [Add class dates, venue, city here]

2 Every day, business jurnal headlines and industry reprts alike are making ne thing clear - utsurcing is nw essential t business success. Whether it s a financial institutin like Wachvia that has recently utsurced finance, accunting, and human resurces t help it becme a great custmer relatinship cmpany, a transprtatin cmpany like Penske whse virtual subsidiaries handle everything frm btaining titles fr its trucks t its tax filings, r Prcter & Gamble that expects half f its new prducts t cme frm the utside by 2010, utsurcing success and business success are inseparable. The gal is nt just cst savings but a dynamic and cntinuus transfrmatin that keeps a cmpany healthy and cmpetitive. In turn, this tremendus grwth in utsurcing has caused businesses wrld-wide t recgnize that they als have an explding demand fr utsurcing prfessinals wh can effectively lead these initiatives frm beginning t end. As the glbal-standard setting rganizatin and leading advcate fr the utsurcing prfessin, IAOP wrks with buyers, sellers, and advisrs wrldwide t develp these prfessinals. The COP Master Class curse sets the stage fr COP family candidates wh aspire t cnsult at all levels f the rganizatin and t lead their rganizatin's utsurcing prgrams. The COP Master Class emplys class-rm lecture and team discussin fcused n industry recgnized standards prven t ensure deplyment f successful utsurcing prgrams. Experts (current and relevant executive speakers frm varius industries and prfessinal disciplines) jin the class and share their insights hned frm years f first-hand experience cnceiving and leading utsurcing prjects. Geared fr all three primary stakehlder grups clients, prviders and advisrs the COP Master Class integrates prject management best practices with the Outsurcing Prfessinal Bdy f Knwledge (OPBOK) and the 54 Outsurcing Prfessinal Standards develped by the Outsurcing Standards Bard. This 3-day curse includes 10 mdules as well as a Capstne Case Study. Students use electrnic Outsurcing Prject Plan Templates t plan, dcument and track the Capstne Case Study as well as t wrk n their wn utsurcing prject thrughut the curse. Curse instructrs prvide ne-n-ne and grup caching and feedback ensuring candidates grasp the tls and techniques needed fr successful utsurcing deplyments. Successful candidates als earn 75 pints (50% f the ttal required) tward their COP Certificatin and the COP Master Class als fulfills the requirements twards the acop certificatin. 3 DAY COP MASTER CLASS COURSE SYLLABUS

3 Day 1 fcuses n the decisin t use utsurcing within a cmpany s strategy. Hear frm a C-level execute n hw t think abut utsurcing bth nshre and ffshre. Day 2 wrks int the setup f the prject and the many decisin variables that help a team decide if the relatinships and utcmes are right fr each partner. Day 3 fcuses n creating and clsing the relatinship and setting it up fr success thrugh best-in-class practices in gvernance that are pivtal attributes in successful relatinships. Fully mastering utsurcing essentials psitins prfessinals t leverage the pwer f bringing abut meaningful utsurcing prgrams tied t their rganizatin s strategy in a wrld cmpeting fr attentin and resurces, and changing at the speed f technlgy. DAY 1 DAY 2 DAY 3 Outsurcing as a Management Practice Creating and Leading Prject Teams - - A wrking definitin f utsurcing. Business drivers and anticipated benefits.the ffshre advantage. Picking the right team fr each stage f the utsurcing prcess.assembling and leading the team. The Ins and Outs f Outsurcing Cntracts - The Executive Mindset -Hw C-level execs Opprtunity Assessment - Critical business view utsurcing. Setting plicy and practices. Designing and deplying a management system that supprts utsurcing. Rle f the utsurcing prfessinal. measures f success. Baselining current perfrmance and csts. Assessing maturity f the prvider marketplace. Screcarding desired utcmes. Assessing rganizatinal readiness. Value-Based Negtiating - Keeping the interests Managing Outsurcing as a Business Prcess - A 5-stage apprach t utsurcing. Bringing Custmers and Prviders Tgether - Identifying and pre-qualifying ptential Empwering Peple thrugh Outsurcing - Stage gates, decisin makers, and prcess timelines. Overcming internal resistance t change. Mapping the rganizatin and its pprtunities. prviders. Develping a request fr prpsals (RFP). Cllabrative appraches t slutin develpment. Making the case fr change. Develping an end-tend emplyee transitin prgram. Assessing and managing cmmunity and press reactins. Selecting Outsurcing Service Prviders - Transitining fr Lng-Term Success - The cmpetencies, capabilities, and relatinship dynamics apprach. Managing the selectin prcess. Building cnsensus arund a scring system. Develping an effective transitin plan. Keeping everyne n track while ramping up. Operatinalizing the management structure. Dealing with the unexpected. Making the Strategic Decisins Outsurcing fr cmpetitive advantage. Develping the ptimal decisin matrix. Scping and priritizing pprtunities.a cmprehensive framewrk fr risk analysis. Identifying regulatry impacts. A Financial Mdel fr Value Capture Capturing the ttal financial picture. Frecasting future vlumes, csts, and benefits. Prjecting planning, transitin, and versight csts. Getting t the ptimal pricing mdel and price-pint. Structuring the utsurcing cntract. Setting the terms f the agreement. Dcumenting the scpe f services, standards f perfrmance, and hw they re measured. Building in change management. f all parties in fcus. Managing an effective negtiating prcess. Hw t negtiate the best deal withut wrecking the relatinship. Gvernance: Making Outsurcing Relatinships Wrk - Designing rganizatinal links up, dwn, and acrss the business. The rle f the prject management ffice. Making interdependent planning a reality. Measuring prgress, mving frward. The critical link frm gvernance back t strategy. All f the curse cntent is based n the Outsurcing Prfessinal Bdy f Knwledge (OPBOK) and Outsurcing Prfessinal Standards (OPS), develped by IAOP the Outsurcing Standards Bard. [Faculty varies by class ffering and includes: Jagdish R. Dalal, COP, Managing Directr, Thught Leadership at IAOP and ne f the best-knwn experts in the field. IAOP partners with IAOP-trained instructrs fr classes held arund the wrld. Guest Lecturers frm sme f the wrld s mst successful custmer and advisry firms, such as American Express, PwC, Kirkland & Ellis, and Prcter & Gamble present their real-wrld experiences.]

4 Outsurcing Gvernance Wrkshp: A One-Day Intensive Presented by the Internatinal Assciatin f Outsurcing Prfessinals (IAOP ) The Internatinal Assciatin f Outsurcing Prfessinals (IAOP) is pleased t present a ne-day intensive Outsurcing Gvernance Wrkshp. Cntent is based n the Outsurcing Prfessinal Bdy f Knwledge (OPBOK) and the Outsurcing Prfessinal Standards develped by IAOP and the Outsurcing Standards Bard. Whether yur gal is t earn 15 pints tward the Certified Outsurcing Prfessinal (COP) designatin r simply t gain cmprehensive cutting-edge knwledge n all aspects f creating and sustaining successful relatinships with yur utsurcing partners this wrkshp is fr yu! Studies have fund that mre than half f all rganizatins spend tw percent r less f an utsurcing cntract s cst n gvernance. Hwever, mre than 60 percent reprt lsing 10 percent r mre f the cntract s value because f pr gvernance between the custmer and the prvider. Given this, prfessinals invlved in utsurcing clearly have an imprtant rle t play in helping their rganizatins plan, invest in, and execute a chesive set f business practices fr designing and implementing a strng gvernance prgram. Tpics t be cvered include: Understanding the stages f grwth in gvernance and assessing where yur rganizatin is psitined and hw it can mve further alng the grwth curve Designing and verseeing an rganizatin s utsurcing gvernance mdel, including: Defining and evaluating rganizatinal alternatives and ther dimensins fr managing gvernance, including: Relatinship management Risk management Operatinal delivery management and cmpliance tracking Management and staff cmmitment Outsurcing prgram management ffice Creating a link between an utsurcer and its using rganizatins at all levels Rle f surcing and ther supprt rganizatins Tls and reprting mechanisms fr creating cnsistency Defining and implementing an interdependent planning methdlgy that include such elements as: A regularly updated utsurcing business plan that puts in place a frmal prcess fr peridically reviewing and updating all aspects f the relatinship between the cmpanies, including strategies, peratins, financial cnsideratins, and business relatinship management A jint risk assessment planning system that is a frward-lking tl and an early warning system f ptential pprtunities and prblems Develping an understanding t be able t measure, assess, and achieve cntinual imprvement in rganizatinal utcmes thrugh utsurcing relative t riginal gals and changing business needs Establishing an audit prcess and methdlgy that assure cmpliance nt nly t gvernance, but als t varius statutry requirements (such as SOX cmpliance in US r Safe Harbr Act fr EU cuntries) NOTE: All wrkshps are taught in English. Attendance is limited t 25 students per class.

5 PLEASE REGISTER ME FOR THE CERTIFIED OUTSOURCING PROFESSIONAL (COP) MASTER CLASS & GOVERNANCE WORKSHOP BUNDLE REPLY BY PHONE OR TO: Matt Shcklee (415) r matt.shcklee@iap.rg Or Prfessr Mary Lacity (314) r mary.lacity@umsl.edu VENUE: Lcatin: University f Missuri St. Luis Campus 401 Scial Sciences Building (Building 11 in the fllwing URL MAP) Date: Nvember 8, 2010 thrugh Nvember 11, :00 am t 5:00 pm fr each day f the class. CONTACT INFORMATION (make as many cpies as needed) Name: Title/Psitin: Cmpany: Address: City: State: Zip: Cuntry: Tel: Mbile: Special physical r dietary requirements? PAYMENT INFORMATION The curse fee includes all curse materials, classrm and small grup sessins, and snacks during the day. It des nt include htel accmmdatins, meals, travel, campus parking and ther persnal expenses. BUNDLED FEE FOR THE COP MASTER CLASS & GOVERNANCE WORKSHOP University f Missuri St. Luis Nrth Campus 401 Scial Sciences Building IAOP CORPORATE MEMBER- $3,300.00* IAOP MEMBER - $ 3,300* NON-IAOP MEMBER - $ *Fee applicable pending membership verificatin Check Enclsed (please make payable t IAOP - US funds nly) Electrnic Funds Transfer (banking details will be immediately faxed t yu) Credit Card: AMEX VISA MasterCard Name n Card: Card Number: Expires: Signature: I agree and accept that any cancellatin penalties are charged t my credit card accrding t the published cancellatin cnditins. Terms and Cnditins: Space cannt be cnfirmed withut payment r payment authrizatin. Name changes are gladly accepted at any time. Cancellatins are charged a 25% fee up t 30 days in advance f prgram date, 100% thereafter and must be received in writing. Credit letters are available upn request fr future curse fferings. See fr IAOP s privacy plicy.