Shaping the Future of Travel
|
|
- Lester Casey
- 6 years ago
- Views:
Transcription
1 2014 Amadeus IT Group SA Shaping the Future of Travel Sam Abdou
2 2014 Amadeus IT Group SA Agenda _ How do we shape the future of travel? _ Market and trends _ What does it mean for my business? _ How to work with and select the best partner Page 2
3 2014 Amadeus IT Group SA The best way to predict your future is to create it. Abraham Lincoln Page 3
4 We do it together by fully understanding the environment we are in, who the end customers are and how they behave.
5 We do it together by anticipating trends
6 We do it together By defining the problems between those who produce value and those who consume it.
7 Which companies are actually doing it? Companies that facilitate exchange!
8 2014 Amadeus IT Group SA 1 Consumer Trends
9 3 key trends will shape the future of online travel Changing consumer behaviour Smarter and empowered consumers will be in the drivers seat Technology Explosion New technologies will enhance the shopping experience Pressure on the OTA Model from suppliers and other competitors, consumers and multiplication of channels. Strategy change will be required.
10 Structural changes in society Crisis in the developed world Emerging consumerism Ageing population with
11 New consumer values Nouveau Niche Statusphere Newism Infolust New consumer values new products needed
12 Personalization Social Media accounts (FB Open 62% Currently Graph & Open engagement of shoppers Search) and will look change customer 1.4bn at for reviews this support before and emergence shopping channel users of social trip planning tools
13 Digital Revolution: interiorisation of technology New digital consumer requires faster implementation and standardisation of technology. Can the travel industry keep up with these demands?
14 The rise of the sharing economy in Tourism
15 The players
16 2014 Amadeus IT Group SA 2 Technology Trends
17 8% 2% of all online Mobile will of online sales for e-commerce travel revolutionise comes comes from the from a travel mobile a mobile space device device
18 instant search for inspirational packaging It will compensate the Instant first for content revolution search will fragmentation and a in become 16 years the multi-dimensional new norm supply chain
19 is Business BIG DATA currently Uses: = being processing Geo-fencing, used of large volumes of for cross-sell, non-real unstructured data Intelligence will bring in new personalization from different time possibilities sources in real time monitoring create on the fly value
20 Opt in Personalisation Cumulative personalisation Intelligence (results based on in loyalty the card future: status) (profiling using behavioural data) 4 out of 10 travellers are willing to share data in the interest of personalisation
21 Semantic Search and Voice Recognition Semantic/natural search + voice recognition is in its infancy Future will be game changing
22
23 2014 Amadeus IT Group SA 3 Online Trends
24 There is a fight for the killer travel app
25 O T A Responses Priceline Kayak Expedia Trivago
26 But why?
27 Competition from traditional players Competition from Metasearch traditional Airline.coms see OTAs as competition players Meta especially Bookings VITOs
28 Marketing still represents a very high cost 50% 2.2bn 3.5bn of an Spent Predicted OTAs on total OTA cost marketing be spent by in
29 OTAs are embarking on ambitious growth strategies Geographic expansion Focus on non-air hotel and packaging New segments: business travel Specialisation: outlets, clubs + communities Diversification into media and media model
30 2014 Amadeus IT Group SA 3 So what does it mean for my business?
31 There are 3 battles going on you need to adapt OTA Vs Suppliers OTA Vs Tour Operators Fixed Tours Vs Packages
32 You need to avoid the 3 I s don t know you can t find you don t need you
33 Don t try to become king of the world Start selling Know your end customers Create loyalty Service, differentiate yourself
34 HOW to select the right IT partner
35 Will Specify Ask 7. To Build 3. What 9. what Who yourself: How a 8. is business extent are Talk their agile needs you Are are to 10. expertise are other doing there AB case. and they Test IT customers any create it what What company? in for? Test companies your are (internal, is value them my specific you ROI? to trying are your that are interacting trying to solve with end helping to business? external?) a achieve? customer? similar you problem? in defining What your are some common problems needs with existing solutions? How could they be improved? The BIG 10
36 2014 Amadeus IT Group SA Thank you You can follow us on: AmadeusITGroup amadeus.com/blog amadeus.com
What will the hotel landscape look like in 2020 February 2, Donato Colamartino Business Unit Manager Hotel Division, Oracle Hospitality Italia
What will the hotel landscape look like in 2020 February 2, 2016 Donato Colamartino Business Unit Manager Hotel Division, Oracle Hospitality Italia Safe Harbor Statement The following is intended to outline
More informationDené Sinclair Director of Marketing Aboriginal Tourism Association of Canada. Joe Volk Executive Director CITAP #2016IATC
Dené Sinclair Director of Marketing Aboriginal Tourism Association of Canada Joe Volk Executive Director CITAP 1 #2016IATC The Travel Trade is a network of businesses whose job is to distribute and sell
More informationAccenture Digital Customer Solutions: Design to Delivery
Accenture Digital Customer Solutions: Design to Delivery Your digital customers are here to stay: They can make or break your future Digital customers are always connected at home, at work and at play.
More informationTHE STATE OF CUSTOMER DEVOTION IN RETAIL PART TWO
THE STATE OF CUSTOMER DEVOTION IN RETAIL PART TWO A QUICK RECAP: PART ONE... THE OBJECTIVE We were intrigued to discover how customer s devotion to retailers is influenced by loyalty strategies. THE METHODOLOGY
More informationA strategic Analysis to asses current Booking.com competitive Introduction
A strategic Analysis to asses current Booking.com competitive Introduction The online travel agency or OTA business is defined as an on line market place, providing all related travel services such as
More informationExperience the power of 'One'
Fujitsu Market Place Experience the power of 'One' Integrated omni-channel retailing is now a reality. One customer view. One customer experience. One interface. One FUJITSU Market Place. Open up new retail
More informationMultidomain MDM. Gartner MDM Summit Jean-Michel Collomb Enterprise Architect MDM Program Manager Amadeus IT Group SA
Multidomain MDM Gartner MDM Summit 2014 Jean-Michel Collomb Enterprise Architect MDM Program Manager Index _ Amadeus presentation _ MDM Program Overview _ Workforce MDM _ Product MDM _ Reference Data Management
More informationKalibri Labs & Distribution Channel Analysis
Kalibri Labs & Distribution Channel Analysis Study Issued in 2012 Company formed in 2012 Inspired by findings that emerged from the Distribution Channel Analysis Analyzing 2.5B transactions annually Data
More informationThe Essentials of Loyalty Online Learning Workbook. Your Name:
The Essentials of Loyalty Online Learning Workbook Your Name: Introduction and Welcome from the Loyalty Team IHG Rewards Club is IHG s global loyalty program. Since 1983, we ve been rewarding our members
More informationChina Edge Ltd. Plan. Engage. Deliver. China Market Services for Luxury Retail & Hospitality
China Edge Ltd. Plan. Engage. Deliver. China Market Services for Luxury Retail & Hospitality Conference Highlights Service and Hospitality for High Net Worth Chinese 3 July, 2013, London The China Edge
More informationRetail Trend Monitor. THE KEY DRIVERS OF RETAIL CHANGE NOW AND NEXT Insights from GfK s Retail Trend Monitor 2017
THE KEY DRIVERS OF RETAIL CHANGE NOW AND NEXT Insights from GfK s Retail Trend Monitor 2017 TABLE OF CONTENTS 1. Introduction: The evolving retail landscape...3 2. The big retail trends: Which are driving
More informationRetail Innovation: Past, Present and Future
Retail Innovation: Past, Present and Future I m delighted to present the findings of our 2017 retail and consumer research report, which seeks to uncover the ways in which technology and innovation have
More informationCustomers are Transforming Retail. Digital trends are being led by customer expectations
Customers are Transforming Retail Digital trends are being led by customer expectations Executive Summary The way we shop has changed dramatically With the advent of digital channels and technology enabling
More informationTeaming up for simplicity
Artificial Intelligence and Blockchain: Teaming up for simplicity Bluepaper of the Shopping Tomorrow Expert group 2017: Travel Tomorrow January 2018 1 TABLE OF CONTENTS INTRODUCTION... 3 H1: YESTERDAY...
More informationHow Mobile Computing is Revolutionizing Car Rental
How Mobile Computing is Revolutionizing Car Rental Mobile Applications Social Media Technology in Action Mobile Computing Topics Mobile Applications Michael Flory CEO America Smart Devices Changing Consumer
More informationHow can you challenge your bottom line?
2016 Amadeus IT Group SA How can you challenge your bottom line? Amadeus cytric Travel & Expense Advanced spend management We understand your challenges in managing travel and expenses Optimise processes
More informationDigital crisis or redemption - The uncomfortable truth
2017 Global Customer Experience (CX) Benchmarking Report Global APAC/Singapore comparison Digital crisis or redemption - The uncomfortable truth accelerate your ambition 20 years of benchmarking Broader
More informationPACKAGING IN A DIGITAL WORLD
PACKAGING IN A DIGITAL WORLD Arco Berkenbosch 15 th November 2016 1 PACKAGING IN THE DIGITAL WORLD PACKAGING IN THE DIGITAL WORLD 2,370 days or 6.5 years worth of unboxing videos were uploaded to YouTube
More informationBIG DATA IS OLX. We impact lives - 100s of terabytes of data at a time
BIG DATA IS REAL @ OLX We impact lives - 100s of terabytes of data at a time REAL IMPACT OLX Group is a conglomerate of online classifieds platforms in emerging markets. Where people put their second hand
More informationBuilding a new business in the context of the current consumer reality
Building a new business in the context of the current consumer reality Luuk Reijnders - MBA FMCG background Douwe-Egberts, Senseo, Sanex, Kiwi, Duc d O, Beez Senior business consultant & partner at Beez
More informationDelivering transformation. Together. The challenges of the new customer experience. Delivering Transformation. Together.
Delivering transformation. Together. The challenges of the new customer experience Delivering Transformation. Together. Sopra Steria Consulting is the Consulting activity of Sopra Steria group. Present
More informationHome Textiles. Trade Route & Competitive Forces in the European Market
Home Textiles Trade Route & Competitive Forces in the Market The nature of trade in home textiles is set to keep changing in the near future. The market is becoming increasingly globalised, resulting in
More informationHoot, a Guide to Geo-Fencing:
1 Page Hoot, a Guide to Geo-Fencing: Push notification for apps across all industries. Innovative solutions for businesses to leverage a simple to use platform and push notify discounts, incentives, and
More informationSustained Improvement After Price Optimization Maturity:
Sustained Improvement After Price Optimization Maturity: Business Process Metamorphosis and Increased Granularity For Big Y, customer-driven pricing is now a way of life and is embedded in our business
More informationGood morning everyone. I m Julia Sattel, Senior Vice President of Airline IT. It sapleasuretobehere.
Good morning everyone I m Julia Sattel, Senior Vice President of Airline IT. It sapleasuretobehere. This morning both Luis and Holger have described a growing airline industry which is becoming increasingly
More informationIBM Services. The perfect partner to guide your Smarter Commerce, Business Intelligence and Social Business initiatives
IBM Services The perfect partner to guide your Smarter Commerce, Business Intelligence and Social Business initiatives Sogeti and IBM The perfect partnership for Smarter Commerce, Business Intelligence
More informationSmarter Commerce for healthcare and life sciences
IBM Smarter Commerce Healthcare and Life Sciences Smarter Commerce for healthcare and life sciences Competing in a consumer-centric world 2 Smarter Commerce Across the healthcare ecosystem, from payers
More informationAmadeus solutions for Leisure Specialists
Amadeus solutions for Leisure Specialists 2 Amadeus solutions for Leisure Specialists Need to get ahead? Amadeus can help you impress your customers with incredible leisure travel content, offer value-added
More informationGLOSSARY OF SALES TERMS
Accommodation Marketing Consortia: Commonly representing luxury hotels / heritage and exclusive accommodations. Examples from international markets include; Preferred Hotels, Leading Hotels, Design Hotels.
More informationGuide Superfast Broadband technology and the creative sector
Guide Superfast Broadband technology and the creative sector 0345 600 3936 www.sfbcornwall.co.uk Contents Introduction... 3 The UK creative sector is admired the world over... 3 Superfast Broadband technology
More informationHow Can Big Data Help You Get to Perfect Pricing?
How Can Big Data Help You Get to Perfect Pricing? Distribution has changed but the industry s approach to pricing hasn t The Twin Gorillas Expedia and Priceline Group control 40% of Global OTA Market $3.45
More informationH&M group capital markets day Stockholm 2018 H&M GROUP CAPITAL MARKETS DAY 2018
H&M group capital markets day Stockholm 2018 Disclaimer THIS PRESENTATION IS NOT AN OFFER OR SOLICITATION OF AN OFFER TO BUY OR SELL SECURITIES. IT IS SOLELY FOR USE AT A CAPITAL MARKETS EVENT AND IS PROVIDED
More informationIHG s Commercial Strategy 29 September 2016
InterContinental, Samui Baan, Taling Ngam, Thailand IHG s Commercial Strategy 29 September 2016 2016 IHG 1 Staybridge Suites, Grand Forks, USA Richard Solomons, CEO 2016 IHG 2 Cautionary note regarding
More informationPriceline: Name your own price!! Shrutivandana Sharma. EECS 547 (Electronic Commerce): Winter 2008 University of Michigan, Ann Arbor
Priceline: Name your own price!! by Shrutivandana Sharma EECS 547 (Electronic Commerce): Winter 2008 University of Michigan, Ann Arbor Outline Introduction Name Your Own Price mechanism Analysis Conclusion
More informationWHITE PAPER. Results Delivers Value
WHITE PAPER SAS Title Results Delivers Value ii Contents Building on a foundation of analytics... 1 SAS Results: The right tools for the job... 1 Fill the analytical skills gap...2 Address limited IT support...2
More informationBeyond Payments: The Digital Commerce opportunity for Banks. Giorgio Andreoli Managing Director Accenture Digital mcommerce
Beyond Payments: The Digital Commerce opportunity for Banks Giorgio Andreoli Managing Director Accenture Digital mcommerce Mobey Day Barcelona, Oct 8 th, 2014 Agenda 1. Digital disruption and the impact
More informationMULTI-NATIONAL TRAVEL TRENDS Connecting the Digital Dots: The Motivations and Mindset of Online Travelers
MULTI-NATIONAL TRAVEL TRENDS Connecting the Digital Dots: The Motivations and Mindset of Online Travelers METHODOLOGY ONLINE SURVEY Sample Size Total: n=8006 Australia: n=1000 Canada: n=1001 China: n=1000
More informationCreating Unique Data Assets to Drive Marketing Predictions and Actions. The Second-Party Data Advantage
Creating Unique Data Assets to Drive Marketing Predictions and Actions The Second-Party Data Advantage 1 Industry Trends The second-party data movement has quickly emerged as an innovative solution for
More informationThe New Hotel Booking Path to Purchase: The Mobile, Social, and Online Journey
The New Hotel Booking Path to Purchase: The Mobile, Social, and Online Journey 2012 August 2014 About this study 2 For many products and services, the explosion of digital and mobile platforms has created
More informationCost of Acquisition, Conversion & The Value of Customer Data
Cost of Acquisition, Conversion & The Value of Customer Data Des O Mahony PhD CEO & Co-Founder, Bookassist Competitive Environment You! no longer just about losing a sale to another hotel anyone selling
More informationPositioning for the Adaptive Loyalty Revolution
Positioning for the Adaptive Loyalty Revolution PAGE 2 Positioning for the Adaptive Loyalty Revolution As we ve evolved our ability to learn more and more about our customers, loyalty programs have also
More informationGrowing and retaining your customer base with customer analytics
Vivian Braun, WW Solutions Marketing Manager 2 July 2015 Growing and retaining your customer base with customer analytics Content 2 The way customers engage with organizations is changing Organizations
More informationSelling Through Retail in the Age of the Digital Consumer
Selling Through Retail in the Age of the Digital Consumer Keith Henry VP, Global Industry for Manufacturing keith.henry@teradata.com Discussion Topics for this Presentation The CPG World Today > Massive
More information06 March INVESTOR DAY 2018 Sabre GLBL Inc. All rights reserved. 1
06 March 2018 1 Retailing, Distribution and Fulfillment for Hotels Clinton Anderson President, Hospitality Solutions 06 March 2018 2 HOSPITALITY SOLUTIONS PLAN SHOP PURCHASE TRAVEL RETURN RETAILING DISTRIBUTION
More informationStrategisches Marketing-Management: Luxair & LuxairTours
Strategisches Marketing-Management: Luxair & LuxairTours Dr. Martin Jager (Head of E-Commerce, Luxair & LuxairTours) 14. Dezember 2016 Agenda 1. LuxairGroup: Passionate Caring Responsible 2. Luxair & LuxairTours
More informationMARKET AND FUTURE DEVELOPMENTS OF AIRLINE DISTRIBUTION
MARKET AND FUTURE DEVELOPMENTS OF AIRLINE DISTRIBUTION Master-Untertitelformat Seeheim, 25 th of January bearbeiten 2017 STRUCTURE 1. Drivers of development 2. Recent solutions inside and outside of the
More informationCustomer Value Analytics for Banking & Capital Markets
Customer Value Analytics for Banking & Capital Markets Powered by SMART Analytics built on IBM Understand your customers, markets, business opportunities, and risks As money is the heart of a financial
More informationThe Future of Cloud for Digital Business
Robert LeBlanc Senior Vice President Software and Cloud Solutions We are in an era of dramatic industry innovation & transformation Retail Healthcare Banking Insight for targeted campaigns Collaboration
More informationTune up your online business
Tune up your online business Audio: Please connect to audio through your computer. Phone line not required. Submit questions through WebEx Q&A Webinar will begin at 2pm ET Helping local business owners
More information2018 TRAVEL TRENDS, ATTITUDES AND USAGE WEX
2018 TRAVEL TRENDS, ATTITUDES AND USAGE WEX Key Research Insights January 2018 1 Background & Objectives WEX has engaged Mastercard to conduct primary consumer research that addresses how travelers view
More informationDay for Finish Travel Industry. Nick Hall, Founder Digital Tourism Think Tank
Day for Finish Travel Industry Nick Hall, Founder Digital Tourism Think Tank 3 Paradigm Shifts in Travel #1 The traditional visitor cycle no longer exists. #2 The always-on consumer now sets the terms.
More informationThe Robots Are Rising
The Robots Are Rising Implementing Intelligent Automation in the Organization Building Business Capabilities, Orlando, Florida 9. November, 2017 KPMG Digital Intelligent Automation as part of Digital Operations
More informationPredictive. Prescriptive. Profitable Retailing.
Predictive. Prescriptive. Profitable Retailing. Today s shoppers have infinite purchasing options. What they want is a compelling, inspiring experience as they:... Price check, compare products, and shop
More informationAlert by MicroStrategy
Alert by MicroStrategy Go native, fast! Deliver a branded customer engagement app, complete with native shopping, in just weeks. Minesh Mehta Vice President May 14, 2014 Magento s Imagine A transformation
More informationChapter 1. marketing is all around us. Section 1.1 Marketing and the Marketing Concept. Section 1.2 The Importance of Marketing
Chapter 1 marketing is all around us Section 1.1 Marketing and the Marketing Concept Section 1.2 The Importance of Marketing Section 1.3 Fundamentals of Marketing Section 1.1 Marketing and the Marketing
More informationDigital Tracking Playbook:
Digital Tracking Playbook: Putting Digital Tracking into practice December 2017 DigitalTracking Purchased cinema tickets Looked up restaurants With Digital Tracking, you can accurately gauge customer behavior
More informationManchester Airports Group Premier Airport Management and Services Company
Manchester Airports Group Premier Airport Management and Services Company Largest UKowned airport group 55m passengers each year Four airports Capacity to meet UK aviation needs New economic development
More informationOpen Pricing: The Basis of Good Revenue Strategy. Why BAR Pricing Doesn t Maximize Revenue
Open Pricing: The Basis of Good Revenue Strategy Why BAR Pricing Doesn t Maximize Revenue Open Pricing: The Basis of Good Revenue Strategy Why BAR Pricing Doesn t Maximize Revenue The primary reason so
More informationTHE 2016 BUDGET SEASON GUIDE FOR HOTELS & RESORTS
THE 2016 BUDGET SEASON GUIDE FOR HOTELS & RESORTS A MULTI-CHANNEL PATH TO REVENUE With all of the familiar and emerging new channels to choose from, figuring out where to allocate your marketing dollars
More informationMicroDisplay Corporation
Corporation Nathan Ota Chris Savarese Jonas Andersson Catherine Lai Luca Schenato Dan Steingart 5.23.02 Outline Methodology MicroDisplay highlights Industry trends Tools Application of tools 2 Mission
More informationTrends in e-government and smart cities
INCONET-GCC Abu Dhabi, UAE Trends in e-government and smart cities -- from big data to soft data; from portals to collaboration platforms 6 May 2012 Jeremy Millard jeremy.millard@teknologisk.dk 1 Agenda
More informationCUSTOMER INTELLIGENCE MARKETING IN 21ST CENTURY
CUSTOMER INTELLIGENCE MARKETING IN 21ST CENTURY Copyright 2012, SAS Institute Inc. All rights reserved. AGENDA CUSTOMER INTELLIGENCE New Customer - Trends in Marketing What is Customer Intelligence Road
More informationIsn t it about time someone re-invented the incentive industry?
Isn t it about time someone re-invented the incentive industry? So you want to motivate, drive sales, and build customer loyalty? A program that delivers an average ROI of 14 to 1 is a Big Deal! No problem.
More informationINTRODUCTION TO AIRLINE MARKETING Dr Keith Mason FRAeS
INTRODUCTION TO AIRLINE MARKETING Dr Keith Mason FRAeS Istanbul Technical University Air Transportation Management, M.Sc. Program Airline Marketing Module 1 27 th January 2014 Airline Marketing: An Overview
More informationCustomer Experience Transformation for Growth
Customer Experience Transformation for Growth Bill Demakakos, Director Strategy, Customer & Operations 27 March 207 Context: We are in the age of the customer 900 960 990 200 Age of manufacturing Mass
More informationAvangate SkyCommerce Suite
Sky Suite Customer Centric for Software and Cloud Reach New Markets Instantly. Transact at Every Customer Touch Point. Optimize New Business Models on the Fly. For software and cloud services, the line
More informationMobile Business KPIs are Driven by App Metrics
WHITE PAPER Optimize Mobile KPIs with User-Centered App Metrics GREG TOTO, SVP Product and Development Mobile Lives Between Life s Moments Your mobile business success depends critically on a strategy
More informationThe 3 Key Questions Framework
The 3 Key Questions Framework Do you know the fundamental drivers of your business? Do you understand what drives growth for your business? Is your business fueled by acquisition or engagement or both?
More informationReinventing the IT War Room:
Computer Network Solutions Reinventing the IT War Room: A use case paper for social IT collaboration www.itinvolve.com Does this sound familiar to you? Your IT organization is ready to do a major ERP upgrade.
More informationASW Dare Strategy Green Group
ASW Dare Strategy Green Group Different Strong Branding Customer insight of who you are Understand Position in Market & Competition Consistent delivery Product & Service Differentiation GOBE Added content
More informationInsurance Marketing Benchmarks Report
Insurance Marketing Benchmarks Report 2017 Introduction How can I attract and maintain policyholders? That s a question successful insurance agents ask themselves on a regular basis. Better coverage, competitive
More informationPut your customer at the center
Put your customer at the center Intelligence, Automation, and Agility for Digital Transformation October 2017 Don Schuerman, CTO and VP, Product Marketing Digital Transformation is hard I believe the auto
More informationImage: William Vanderson/Fox Photos/Getty Images. Accenture Fuels Retail Group Fuels Retail 2030 Vision. Mark Gregg Angie Birch
Image: William Vanderson/Fox Photos/Getty Images Accenture Fuels Retail Group Fuels Retail 2030 Vision Mark Gregg Angie Birch D I S R U P T I O N I S H A P P E N N I N G Hyper Convenience Cloud Storage
More informationCustomer Value Analytics for Banking & Capital Markets
Customer Value Analytics for Banking & Capital Markets Powered by SMART Analytics built on IBM Understand your customers, markets, business opportunities and risks As money is the heart of a financial
More informationeguide Analytics for Race Directors - A PUBLICATION OF RUNSIGNUP, LLC -
eguide Analytics for Race Directors - A PUBLICATION OF RUNSIGNUP, LLC - TABLE OF CONTENTS Intro 1 Overview 2 Transactions 3 Promotion 4 Demographics 5 Registrations INTRO What RaceInsights does for you
More informationAre you leveraging your path to purchase as a path to growth?
Are September you leveraging 2017 your path to Are you leveraging your path to purchase as a path to growth? 1 Technology has created an omnichannel world that is bringing together physical and digital
More informationAre you leveraging your path to purchase as a path to growth?
September 2017 Are you leveraging your path to purchase as a path to growth? Technology has created an omnichannel world that is bringing together physical and digital shopping experiences and offering
More informationFALL 2017 CONSUMER VIEW
FALL 2017 CONSUMER VIEW In this quarter s Consumer View, NRF examines the consumer attitudes and experiences shaping today s retail environment, including shoppers experiences with technology, what brings
More informationThe Impact of Sales Tax on E-Commerce. Better Insights. Smarter Marketing.
The Impact of Sales Tax on E-Commerce Better Insights. Smarter Marketing. Provided August 5, 2016 Half of online buyers pay sales tax Did you pay sales tax on the purchase you just made from this retailer?
More informationWHITE PAPER BANKING ON ANALYTICS: WHY DATA IS YOUR SECRET WEAPON
WHITE PAPER BANKING ON ANALYTICS: WHY DATA IS YOUR SECRET WEAPON 1 Banking on Analytics: Why Data Is Your Secret Weapon As payments become faster, smarter, frictionless, and more innovative, the stakes
More informationHow technology is rapidly changing tours & activities worldwide. ITB etravel World 2018
How technology is rapidly changing tours & activities worldwide ITB etravel World 2018 Lukas C. C. Hempel Founder bookingkit 2 Europe s leading all-in-one technology for activity providers Booking (IBE)
More informationDrive your results with target-setting analytics
Drive January 2017 your results with Drive your results with target-setting analytics Bharath Vijayendra Sherri Loweke i This white paper outlines key tenets of the roadmap for target-setting success.
More informationWe are living in the age of the customer. Today s
By Lauren Kindzierski-Ziskie We are living in the age of the customer. Today s consumers know more, expect more and demand first-class service, yet are significantly less loyal. With 2020 just around the
More informationTaking an Intelligent Approach to Revenue Growth Management. Matthew Campbell, Managing Director Accenture CG&S Digital Customer Transformation
Taking an Intelligent Approach to Revenue Growth Management Matthew Campbell, Managing Director Accenture CG&S Digital Customer Transformation EVERY BUSINESS WILL EXPERIENCE SOME FORM OF DISRUPTION ENTIRELY
More information28 years Expertise. 40+ Countries
About IDS Next Comprehensive Hospitality Solutions 300,000 Software users 28 years Expertise 4000+ Customers 350+ Employees 40+ Countries 1,80,000 Rooms are powered by IDS Next Who Will Benefit from IDS
More informationIMA Europe Conference Milan. 18 May Loyalty Disruption? Prof. Cristina Ziliani, Ph.D - Loyalty Observatory UniPR
IMA Europe Conference Milan Loyalty Disruption? 18 May 2017 Prof. Cristina Ziliani, Ph.D - Loyalty Observatory UniPR The Loyalty Observatory at the University of Parma Founded in 1999 43 academic journal
More informationRethinking Your Business Model with Cloud Mark Tomlinson
Rethinking Your Business Model with Cloud Mark Tomlinson CTO Cloud Computing, IBM UK & Ireland The digital revolution Pacesetter characteristics Reinvention with cloud Partnering for success Start today
More informationMaximize YOUR REVENUE
Maximize YOUR REVENUE DIRECT WEB SALES ACCORHOTELS APP MARKETING MAGIC THE LOYALTY ADVANTAGE WORLDWIDE SALES POWER CLEVER CUSTOMERS CONTACT CENTERS REVENUE MANAGEMENT DIRECT WEB SALES BOOST YOUR DIRECT
More informationLeadership in Action. SROA, 32 nd Annual Conference, San Antonio, October 2015
Leadership in Action SROA, 32 nd Annual Conference, San Antonio, October 2015 Charl Hambridge Unit Business Manager: GVI Oncology, Northern Suburbs, Cape Town, South Africa Books...129, 864, 880 According
More informationDavid Schuchman Princeton Technology Advisors LLC PrincetonTechAdvisors.com
David Schuchman Princeton Technology Advisors LLC 609.454.6010 PrincetonTechAdvisors.com John Biancamano LLC 609.865.7994 InboundDigital.net About Us David: Information Technology Consultant - Princeton
More informationHow MR Can Get its Mojo Back in a Connected World. How MR Can Get Its Mojo Back in a Connected World
How MR Can Get its Mojo Back in a Contents 1 Challenge and opportunity 3 2 Understanding the connected consumer 9 3 Bringing MR data expertise to SML 13 4 5 Helping business navigate the path to purchase
More informationOptimizing Your Hotel s Online Distribution Strategy GUIDE
Optimizing Your Hotel s Online Distribution Strategy GUIDE Index Introduction 3 What Is Online Distribution Strategy? 5 OTAs vs. Direct Bookings 10 Pricing Strategy 17 Managing Reviews on Distribution
More informationBUS 168 Chapter 6 - E-commerce Marketing Concepts: Social, Mobile, Local
Consumers Online: The Internet Audience and Consumer Behavior Around 84% of U.S. adults use the Internet in 2015 Intensity and scope of use both increasing Some demographic groups have much higher percentages
More information8. SPECIALISED TOURISM SERVICES
This category recognises the outstanding delivery of specialised tourism services that enhance the visitor experience and integrate with other tourism products. Total score for submission 100 points Site
More information10 Trends For The Future of Banking
10 Trends For The Future of Banking IBA Emerging Leaders September of 2015 Chris Nichols Twitter: @CSB4Banks Industry Homogeneity 2 Non-Bank Competition In 5 Years That is 81% of banks! 3 Preparing for
More informationDo You Need to Grow Your. Social Media Audience?
Do You Need to Grow Your Social Media Audience? Do You Need to Grow Your Social Media Audience? Audience growth has become a controversial topic in the social media space. While many marketers are still
More informationCommunicate quickly and reliably, virtually anywhere
Grow your business with global, highly secure and scalable connections business Communicate quickly and reliably, virtually anywhere Choose a highly secure and reliable provider to route your voice, data
More informationUGO, the new. of in-flight entertainment systems. Created by Display Interactive Copyright All rights reserved
S O L U T I O N S UGO, the new generation of in-flight entertainment systems www.ugo-ife.com Created by Display Interactive Copyright 2014 - All rights reserved UGO A radical change UGO brings a revolution
More information