Job Profile Job Title: Department: Sales Assistant Retail 1. Main Purpose of Job To assist and support the shop team in the daily running of the shop in areas as required 2. Position in Organisation Reports to the Shop Manager No direct reports Works alongside retail colleagues and across other functions at all levels Works with external contacts including customers, donors and contractors 3. Duties and Key Responsibilities Assist and support the shop team in:- Income Generation To maintain high levels of shop presentation by merchandising and housekeeping to agreed standards. To process all stock donations to a high standard ensuring compliance with Sue Ryder Policies and Procedures and with regard to items prohibited from sale Achieve gift aid sales conversion through maximising new donor sign ups and encouraging repeat donations Customer Service To provide an excellent customer experience and to have a good overall knowledge of stock Administration To ensure minimum losses of both stock and cash by following bank and till procedures, and safeguarding the property of Sue Ryder at all times To adhere to all Policies and Procedures including those relating to the Health & Safety of premises and team As and when required, deputise for management Embrace changes and development of new IT and operational procedures across the charity 4. Knowledge & Experience Experience of working in a team Experience of working within a customer focused environment
5. Behaviours (All Sue Ryder behaviours are applicable to this role however, listed below are the key behaviours required of a Sales Assistant). Delivering outcomes Builds strong customer and client relationships by putting customer /client first and providing excellent customer service Through effective communication gets things done within agreed deadlines and standards Honesty & Integrity Speaks positively about Sue Ryder and our work Treats all others fairly and consistently and with respect Resilience Responds positively to change and encourages others to do so Flexible and adaptable to changing needs and responsibilities Working together Demonstrates a can do attitude Is highly approachable, recognised and respected for willingness to contribute and share expertise 6. Skills (All Retail skills are applicable to this role however, listed below are the key skills required of a Sales Assistant) Commercial awareness Manages stock to minimise loss and maximise income Customer focus Proactively keeps customers informed with timely and appropriate feedback Treats all customers with courtesy and respect Financial Acumen Handles payment by cash, card or cheque responsibly and accurately Planning and organising to achieve results Remains focused when faced with competing demands and is able to multi-task Seeks guidance when necessary 7. Dimensions and limits of Authority Can authorise credit card and cash refunds 8. Qualifications Good level of general education IT literate and numerate Role involves a degree of manual handling in sorting and lifting stock sometimes heavy bags/items of stock
9. General In addition to the specific duties and responsibilities outlined in this job profile, all Sue Ryder employees should be aware of their specific responsibilities towards the following: To adhere to all health and safety and fire regulations, and to co-operate with the Charity in maintaining good standards of health and safety To uphold ethical and professional standards and not behave in a manner that is likely to bring the Charity into disrepute Promote and sustain a responsible attitude towards equality and diversity within the Charity Demonstrate a commitment to on-going registration requirements or any national professional or occupational standards associated with the role Demonstrate a commitment to on-going learning and development and to participate in any training relevant to the role Good working knowledge and understanding of Sue Ryder s aims and objectives through its core values and behaviours All employees are expected to be competent with the use of technology and information systems, and understand their duties and responsibilities with regard to the appropriate use of personal data including sensitive personal data This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder
Definition of critical behaviours for delivery roles Critical Behaviour Emotional Awareness Definition Treating people as individuals Empathy and compassion Self-awareness Achieving Values people as individuals, understanding and respecting others views and feelings Demonstrates a compassionate and caring approach to the needs of others Considers the impact of their behaviour on others Understands their own strengths and development need and asks for help Honesty and integrity Resilience Delivering Outcomes Working together Openness and honesty Taking Accountability Being an ambassador for Sue Ryder Self-confidence Coping with insecurity Learning from success and failure Understanding Sue Ryder Customer focus Problem solving & decision making Planning and implementing Credibility and rapport Working Treats all others fairly and consistently and with respect Actively communicates and shares information Can be relied on to deliver expectations and act in the interests of Sue Ryder Speaks positively about Sue Ryder and our work Raises concerns or issues in a positive manner and encourages others to do the same Takes accountability and responsibility for their actions Confident in their own ability and the value they can bring to Sue Ryder Responds positively to change and encourages others to do so Able to overcome setbacks and seeks support where Learns from successes and failures Flexible and adaptable to changing needs and responsibilities Understands, follows rules & procedures and observes changes Builds strong customer and client relationships by putting customer/client first and providing excellent customer service Does not avoid decision making and asks for help if Plans own work and prioritises to meet goals, communicates and collaborates with others Through effective communication gets things done within agreed deadlines and standards Demonstrates a can do attitude Is highly approachable, recognised and respected for willingness to contribute and share expertise Seeks and receives feedback in a positive manner
Communicating with impact Collaboratively Leading and motivating Developing others Clear communications Influencing and persuading Listening to others and acts upon it Takes ownership for continually developing own knowledge/skills Builds relationships that encourage and support others Engages others and asks for their views Communicates clearly and checks others have understood Demonstrates ability & flexibility with communication style and tailoring of messages Listens to others views, seeks clarification where Seeks to understand others perspectives Willingly shares own views and knowledge